Holiday Inn Riverwalk

San Antonio, Texas

Virgin rating

Windows on the River Lounge
Standard Double Queen Room
Standard King Guestroom
Mugg's Café
Windows on the River Restaurant & Lounge
Windows on the River Lounge
Standard Double Queen Room
Standard King Guestroom
Mugg's Café
Windows on the River Restaurant & Lounge

The hotel

Recently renovated to offer a high standard of comfort, the Holiday Inn San Antonio Riverwalk also enjoys a great location close to bars and restaurants. You’ll be able to walk everywhere or simply hop in the car for the short drive to attractions. Guestrooms are stylish and well equipped with premium amenities – upgrade to a room with a river view or opt for a luxury suite, perfect for families or couples simply wanting more space. Take time out from a busy schedule to relax by the swimming pool, popping to the whimsically named Mugg’s Café for gourmet coffee, breakfast or lunch. Windows on the River Restaurant & Lounge is ideal for dinner, admiring what’s on your plate as much as the view that surrounds you!

Amenities

  • Bar
  • Internet Access
  • Restaurant
  • Room Service
  • Swimming Pool
  • Valet parking

Where is it

In the heart of downtown and directly on the Riverwalk, surrounded by shops, bars and restaurants. Nearby attractions include the Alamo, Six Flags and AT&T Centre.

Hotel information

82 rooms and 5 suites. All of which are air-conditioned with satellite TV, telephone, complimentary WiFi, microwave, mini-fridge, tea/coffee maker, hairdryer, iron and board. Rooms with a king-size bed or 2 queen-size beds, sleeping maximum 2 adults and 2 children.

Windows on the River Restaurant & Lounge (breakfast, lunch and dinner), Mugg’s Café (breakfast and lunch). Outdoor heated swimming pool, whirlpool. Complimentary WiFi and newspaper. Laundry/dry-cleaning facilities*. Limited room service*. Self-parking $25, valet parking $30, plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1141)
  • Very good (458)
  • Average (197)
  • Poor (96)
  • Terrible (94)
Image of the Tripadvisor rating Worst experience ever, major safety concerns

Nov 23, 2023 Krisztina73 The Woodlands, Texas

This hotel was totally disappointing. The rooms are average, bed sheets are clean but the rooms are not. You can see and notice that they have not cleaned the rooms properly for years. The floor is dirty, the bathroom mirror has thick dust on the top as if this had never been cleaned. Worst of all is hotel safety. We parked in the hotel garage… Read more
This hotel was totally disappointing. The rooms are average, bed sheets are clean but the rooms are not. You can see and notice that they have not cleaned the rooms properly for years. The floor is dirty, the bathroom mirror has thick dust on the top as if this had never been cleaned. Worst of all is hotel safety. We parked in the hotel garage (closed parking) and next day our tire was cut. 5 other cars were damaged as well. The hotel did not do anything, no camera, did not call the police, nothing. This is a joke. I would avoid this hotel completely, especially if you travel with family as it is absolutely not safe and they do nothing to improve the situation Read less
Image of the Tripadvisor rating After a sad accident we didn’t feel safe there

Nov 22, 2023 Szilvia H Budapest, Hungary

We just got back from our recent trip to San Antonio which was cut short “thank” to this hotel and sadly it just ruined our plans for Thanksgiving. We booked a room for 3 nights and checked-in later on our arrival day on Tuesday and went into our room immediately. Our room was a bit outdated and not properly cleaned (few things in the room were… Read more
We just got back from our recent trip to San Antonio which was cut short “thank” to this hotel and sadly it just ruined our plans for Thanksgiving. We booked a room for 3 nights and checked-in later on our arrival day on Tuesday and went into our room immediately. Our room was a bit outdated and not properly cleaned (few things in the room were already broken, our bed didn’t seem freshly made and sadly the room did not look like how it was advertised on pictures) but it was just one thing. Next morning we went to get a coffee and when we got back and left the hotel by car after turning left on the first corner we heard a very strange noise from outside.... We’re totally shocked to see someone cut our tire on purpose in the hotel garage and damaged our car. There are many one way streets in downtown SA so we would have had to turn the entire block to get back to the hotel which was impossible without causing more damage to that so we parked the car immediately and waiting for our roadside assistance to arrive. You can imagine just before Thanksgiving it was not very easy. Luckily we also found an open tire repair shop nearby and after 3 nerve-wracking hours we finally could go back to the hotel. At first we thought okay there was some stupid, random person who cut our tire, but the next shock came after we went to reception where the ladies told us there were another 5 hotel guests whose cars were damaged (some even more) that night!! Yes, there is a warning at the garage entrance that the hotel do not take any responsibility for cars or belongings but c’mon! We paid 30$ per day only for parking! When they have Valet parking why they can not put few cameras on each parking levels at last?!?! When we asked them did they call the police as we thought it was more than just a little accident and should have been reported but they smiled back (?!!!) and replied: No! Why would we? So, we started thinking if the hotel and its management doesn’t take ANY responsibility for things happening in the hotel then honestly we didn’t want to stay any longer. After that we left immediately and drove back home. We didn’t feel like it’s a safe place anymore. Read less
Image of the Tripadvisor rating Disaster and rescue

Nov 19, 2023 Flyer09184859856 San Antonio, Texas

The air conditioning is broken and the room is stuffy. There is no usb charger in the room grrrrrrrr. The staff are great. Adam gets a special mention. When on lobby duty he heard my BA voucher was for a holiday inn with a different address and that I had walked outside somewhat disconsolate he followed me out and said I’m just finishing shift and… Read more
The air conditioning is broken and the room is stuffy. There is no usb charger in the room grrrrrrrr. The staff are great. Adam gets a special mention. When on lobby duty he heard my BA voucher was for a holiday inn with a different address and that I had walked outside somewhat disconsolate he followed me out and said I’m just finishing shift and it’s on my way home can I offer you a lift? ‘Yes please’ I replied. He drove us there but shock horror: the USD 250 voucher issued by British Airways was for a derelict premises long closed down! Adam even drove me back to the first holiday Inn and even guided the desk as to how to accept the voucher! Adam completely rescued a bad situation and went out of his way in customer service excellence Gold Star indeed Read less
Image of the Tripadvisor rating Good Location and Nice Rooms But A/C Not Working in Entire Hotel

Nov 18, 2023 VanMai25 Cleveland, Ohio

I chose this hotel for a multi-day stay in conjunction with a conference at the convention center. Location is great, just a 15 min walk and far enough away from the chaos closer to the convention center. My room was a good size and it was nice and quiet like I wanted. Mini fridge in the room and ice machine on every other floor. I appreciated… Read more
I chose this hotel for a multi-day stay in conjunction with a conference at the convention center. Location is great, just a 15 min walk and far enough away from the chaos closer to the convention center. My room was a good size and it was nice and quiet like I wanted. Mini fridge in the room and ice machine on every other floor. I appreciated having a restaurant in the hotel, particularly for dinner on the night I arrived. Staff there was very friendly. However, I was very disappointed that the A/C in the entire hotel was not working for my entire stay. The front desk did let me know before I checked in that the A/C was not working and that they didn't have any idea when it would be fixed. Unfortunately, I didn't have the time or energy to try and find another hotel in my price range for multiple nights. Even though I stayed in November, it was still rather warm in the room, making it hard to sleep. The staff sent up a box fan but it was too loud for me to use overnight. The soap container in the bathroom was also empty. The printer in the business center was also not working. The front desk staff were willing to print something for me, which was nice. I hope this hotel gets its A/C and printer fixed soon for future guests. Read less
Image of the Tripadvisor rating Definitely staying here again.

Nov 18, 2023 Oscar l

The service provided by the young lady at the front desk (Suzette) was exceptional. She was very honest about the a/c not working but informed us the room was still fresh, Clean rooms and great service. Easy access to Riverwalk.