Hyatt Place San Antonio Riverwalk

San Antonio, Texas

The hotel

Enjoy Hyatt’s renowned level of comfort as well as a terrific riverside location, close to the heart of the action! There’s plenty to immerse yourself in but when you want to simply relax, head back to the hotel and stake your place by the poolside, soaking up the Texan sun. Eats-wise you’re in luck, a complimentary hot breakfast ensures each day gets off to the best start possible. There’s also a 24/7 gallery menu so don’t worry about hunger striking at an awkward time, plus a coffee to cocktails bar, which sounds just about perfect to us! For gourmet or more formal dining, you’ll be spoilt for choice with plenty of options in the immediate vicinity, including El Mercado, a traditional Mexican market boasting food and craft vendors as well as some pretty lively entertainment.

Amenities

  • Bar
  • Swimming Pool
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Internet Access

Where is it

On the San Antonio Riverwalk, which is lined with shops, bars and restaurants.

Hotel information

131 rooms. All of which are air-conditioned with satellite TV, telephone, complimentary WiFi, mini fridge, tea/coffee maker, hairdryer, iron and board. Rooms with king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Complimentary hot breakfast. Coffee to cocktails bar. Outdoor heated swimming pool. 24-hour fitness centre. Complimentary WiFi. Laundry/dry-cleaning facilities*. 24-hour room service*. Complimentary self-parking.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (737)
  • Very good (505)
  • Average (212)
  • Poor (76)
  • Terrible (60)
Image of the Tripadvisor rating Customer Service

Aug 31, 2020 am0088

Again I left a review on booking and also google because that’s how great the customer service was. We had a small issue upon arrival however the manager went above and beyond to make my family feel comfortable. The one issue I had was with the pool but because of the exceptional customer service that superseded that the location was great the… Read more
Again I left a review on booking and also google because that’s how great the customer service was. We had a small issue upon arrival however the manager went above and beyond to make my family feel comfortable. The one issue I had was with the pool but because of the exceptional customer service that superseded that the location was great the river view amazing Read less
Image of the Tripadvisor rating Hurricane evacuation

Aug 27, 2020 443debbiep Houston, Texas

I want to give a BIG THANK YOU to this hotel for allowing families to bring their pets during the evacuation. It means so much to the families who are leaving everything behind and not knowing if they will have a home to go to afterwards. In our case, the hurricane turned and our area was spared but you never know until it is over. That said, the… Read more
I want to give a BIG THANK YOU to this hotel for allowing families to bring their pets during the evacuation. It means so much to the families who are leaving everything behind and not knowing if they will have a home to go to afterwards. In our case, the hurricane turned and our area was spared but you never know until it is over. That said, the hotel had only just reopened 2 weeks ago. Although the hotel was not fully staffed, everyone was very accommodating & helpful. The food in the restaurant was good, our room was well appointed & clean. Definitely recommend!!! Read less
Image of the Tripadvisor rating Good but not great

Aug 12, 2020 Rebecca R

Decided to take a quick trip to San Antonio for a couple nights. The hotel was clean however and the staff was sweet however; there was no bags in the trash cans (not sure why), the bathroom was EXTREMELY small, we had to scoot in between the shower and toilet to close the door. The bed was so uncomfortable, my fiancé and I could barely sleep and… Read more
Decided to take a quick trip to San Antonio for a couple nights. The hotel was clean however and the staff was sweet however; there was no bags in the trash cans (not sure why), the bathroom was EXTREMELY small, we had to scoot in between the shower and toilet to close the door. The bed was so uncomfortable, my fiancé and I could barely sleep and both our backs are in extreme pain (we are 20). The breakfast was hard but, I did like that it was packed individually. Also, didn’t understand why we had to pay $17 for parking for a empty lot. Not worth $238. Overall will stay if I have to but, will not be my first choice. Read less
Image of the Tripadvisor rating Sad to see this place so run down

Jul 13, 2020 Vivian H

Have stayed here in the past. Was shocked at the lack of cleanliness during this pandemic. Dirty grout in shower, dirty light switches. No plastic bags in trash cans. Torn black out curtains. Stained couch. Paper thin walls. Could hear folks next door. Should have leased out every other room. Positive- good location right on river walk.
Image of the Tripadvisor rating No room service

Jun 24, 2020 336marellyp

Im only giving a one star because it was pet friendly. We stayed for 3 nights and we were told there would be no room service unless asked for. Which I was completely aware of. We asked for room service just one morning out of the four mornings there, and we got back to the hotel at night just to find out it was not done even tho we were told it… Read more
Im only giving a one star because it was pet friendly. We stayed for 3 nights and we were told there would be no room service unless asked for. Which I was completely aware of. We asked for room service just one morning out of the four mornings there, and we got back to the hotel at night just to find out it was not done even tho we were told it would be done. Read less