Beaches Turks and Caicos

Turks and Caicos Islands, Caribbean

The hotel

This is a Luxury Included® resort with five unique Villages from the Caribbean and French to the Italian, Seaside and Key West Villages. The magnificent setting of Grace Bay beach makes this the perfect destination to relax and let all your worries slip away. Youngsters can engage in fun activities with the Sesame Street® gang at the Kids' Camp, supervised by Certified Nannies, while the teenagers lounge at Trench Town or dance at Liquid at Beaches Nightclub. The Pirates Island Waterpark with its 9 slides and cool surf simulator offers great fun for the whole family. Adults will love the 24 dining options, the spacious Red Lane® Spa and the array of land and water sports on offer.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room

Where is it

On the beach at Grace Bay. Transfer time from airport: 15 minutes.

Hotel information

758 rooms and suites located in five villages. All rooms have in-room beer and wine (on request), air-conditioning, satellite TV, complimentary WiFi access, telephone, coffee maker, fridge stocked with water and juices, safe, private bath and shower, iron and board and hairdryer. Caribbean Deluxe Rooms are located on the first floor of the Caribbean Village, and have a balcony overlooking the pool or gardens. With 1 king-size bed or 2 double beds, plus a trundle bed, sleeping maximum 4 adults or 2 adults and 2 children.

All Inclusive of: Beaches Resorts are Luxury Included®; from luxury accommodation, fine dining, unlimited premium-brand drinks, transfers, tips and taxes, to a huge range of sports facilities and entertainment — it's all included!

Caribbean and Seaside Village:

Caribbean Premium Walkout Rooms are located on the ground floor in either the East or West Wing of the main building, with patio featuring pool and garden views, and direct walkout access to the resort's gardens. With 1 king-size bed or 2 double beds, plus a double pull-out sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Caribbean Honeymoon Premium Walkout Rooms are as above, sleeping maximum 4 adults or 2 adults and 2 children.

Caribbean Honeymoon Grande Luxe Rooms have a balcony overlooking the resort's pool and gardens, with 1 king-size bed or 2 double beds, plus a twin day bed with trundle, sleeping maximum 4 adults or 2 adults and 2 children.

Caribbean Honeymoon Luxury Concierge Suites have either a balcony or patio overlooking the gardens and pool, with 1 king-size bed and trundle bed, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Seaside One-Bedroom Concierge Suites are located on the ground through second floors of the Salt Cay Villas, with views of the gardens, pool and some with ocean views. With 1 king-size bed plus a twin day bed with trundle in the living area, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Seaside Honeymoon One-Bedroom Concierge Villa Suites are newly renovated suites located in the Parrot Cay Villas, just steps from the beach, with a freestanding soaking tub in the bathroom, and 1 king-size bed plus trundle bed, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Seaside Honeymoon Luxury One-Bedroom Concierge Suites are newly renovated suites located in the Seaside Village, on the ground through second floors of the Salt Cay Villas. With bathroom with walk-in shower and roman tub, patio or balcony with ocean, pool and garden views, and 1 king-size bed plus trundle bed, sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Concierge Service.

Caribbean Penthouse One Bedroom Butler Suites are one-of-a-kind suites, featuring a full living room, formal dining area, full kitchen, bathroom with whirlpool, and 1 king-size bed, 2 queen-size sofa beds, plus a rollaway bed (available on request), sleeping maximum 5 adults or 2 adults and 3 children. These rooms include Beaches Butler Service.

Seaside Two-Bedroom Luxury Butler Villa Suites are close to the beach and pools, and feature two bedrooms, two bathrooms with roman tubs, kitchenette, patio and living area. With 1 king-size bed, 2 double beds, plus double pull-out sofa bed in the living area, sleeping maximum 8 adults or 2 adults and 6 children. These rooms include Beaches Butler Service.

French Village:

French Village Luxury Rooms are located in the French Village with views of the pool and tropical gardens, featuring a French balconette, 1 king-size bed with a trundle bed, or 2 double beds with a single sleeper chair, sleeping maximum 4 adults or 2 adults and 2 children.

French Village Honeymoon Luxury Rooms can be found on the 1st and 2nd floors of the French Village with a French balconette overlooking the gardens and pool, with 1 king-size bed plus day bed with trundle, or 2 double beds and sleeper chair, sleeping maximum 4 adults or 2 adults and 2 children.

French Village Luxury Walkout Rooms are located on the ground floor in the French Village, with patio looking out onto the French Village Riviera pool and direct walkout access to the resort's gardens, with 1 king-size bed plus day bed with trundle, or 2 double beds with single sleeper chair, sleeping maximum 4 adults or 2 adults and 2 children.

French Village One-Bedroom Concierge Suites have separate living area, patio or French balconette, 1 king-size bed and double pull-out sofa bed, or 2 double beds with single sleeper chair, sleeping maximum 5 adults or 2 adults and 5 children. These rooms include Beaches Concierge Service.

French Village Two-Bedroom Concierge Suites are as above but have a second bedroom, sleeping maximum 11 adults or 2 adults and 9 children. These rooms include Beaches Concierge Service.

French Village Three-Bedroom Concierge Suites are as above but with a third bedroom, sleeping maximum 14 adults or 2 adults and 12 children. These rooms include Beaches Concierge Service.

Italian Village:

Italian Concierge Family Suites with Kids Room are located on the first floor in the Italian Village, with a multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, 1 sleeper chair and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Oceanview Concierge Family Suites with Kids Room are as above but with views of the gardens, pool and ocean, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Poolside Walkout Concierge Family Suites with Kids Rooms are located on the ground floor, featuring patio with direct walkout access to the gardens, multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, twin day bed with trundle and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Penthouse Oceanview Concierge Family Suites with Kids Room are located on the highest floors with views of the gardens, pool and ocean, featuring multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, 1 sleeper chair and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Concierge Family Suites with Kids Room are as above but located directly facing the ocean, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Penthouse Concierge Family Suites with Kids Room are as above but facing the ocean, on the highest floors offering spectacular views of the Caribben Sea, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Walkout Concierge Family Suites with Kids Room are as above but located on the ground floor with walkout patio, overlooking the beach and ocean, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Two-Bedroom Butler Family Suites are located in Italian Village with views of the gardens and pool, featuring living area, multi-functional game table, bathroom with whirlpool tub and rain shower, dining table for up to six people, butler's pantry, 1 king-size bed, 1 sleeper chair, bunk bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Italian Oceanview Two-Bedroom Butler Family Suites are as above but overlook the ocean, pool and gardens, sleeping maximum 10 adults or 2 adults and children. These rooms include Beaches Butler Service.

Italian Two-Bedroom Poolside Walkout Butler Family Suites are located on the ground floor with direct walkout access to the gardens from the patio, bathroom with whirlpool tub and rain shower, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, plus twin day bed with trundle and sofa bed in the living area, sleeping maximum 11 adults or 2 adults and 9 children. These rooms include Beaches Butler Service.

Italian Oceanview Penthouse Two-Bedroom Butler Family Suites are as above but located on the highest floors overlooking the pool, gardens and ocean, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Italian Beachfront Two-Bedroom Butler Family Suites have views of the beach and ocean, and feature multi-functional game table, bathroom with whirlpool tub and rain shower, living room, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, twin day bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 12 adults or 2 adults and 10 children. These rooms include Beaches Butler Service.

Italian Beachfront Penthouse Two-Bedroom Imperial Butler Family Suites are located on the highest floors in the Italian Village with panoramic views of the Caribbean Sea, featuring multi-functional game table, bathroom with whirlpool tub and rain shower, living room, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, twin day bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 12 adults or 2 adults and 10 children. These rooms include Beaches Butler Service.

Italian Beachfront Two-Bedroom Walkout Butler Family Suites are as above but are located on the ground floor with direct walkout access from the patio to the gardens and the beach beyond, sleeping maximum 12 adults or 2 adults and 10 children. These rooms include Beaches Butler Service.

Key West Village:

Key West Luxury Concierge Rooms are located in the Key West Village and feature balcony or patio with garden views, and 1 king-size bed and additional rollaway bed, sleeping maximum 3 adults or 2 adults and 1 child. These rooms include Beaches Concierge Service.

Key West Grande Luxe Concierge Rooms feature balcony or patio with garden views, 1 king-size bed and 1 trundle bed, sleeping maximum 4 adults or 2 adults and 2 children. These rooms include Beaches Concierge Service.

Key West One-Bedroom Concierge Villa Suites feature a master bedroom and separate living area, bathroom with tub and shower combination, dining table, fully equipped kitchen, 1 king-size bed and 1 trundle bed, sleeping maximum 4 adults or 2 adults and 2 children. These rooms include Beaches Concierge Service.

Key West One-Bedroom Concierge Suites feature a master bedroom, fully equipped kitchen, large living room, dining table, large balcony with garden views, and 1 king-size bed and 1 trundle bed, sleeping maximum 4 adults or 2 adults and 2 children (with a rollaway bed). These rooms include Beaches Concierge Service.

Key West Luxury One-Bedroom Concierge Suites features a master bedroom, fully equipped kitchen, large balcony with tropical garden views, 1 king size bed and 1 trundle bed, sleeping maximum 5 adults or 2 adults and 3 children (with a rollawat bed). These rooms include Beaches Concierge Service.

Key West Oceanview One-Bedroom Concierge Suites feature a master bedroom, fully equipped kitchen, large living area, large balcony with ocean views, 1 king-size bed and 1 trundle bed, sleeping maximum 5 adults or 2 adults and 3 children (with a rollaway bed). These rooms include Beaches Concierge Service.

Key West Two-Bedroom Concierge Suites feature two bedrooms, bathroom with tub and shower combination, large living and dining area, fully equipped kitchen, terrace with garden view, 2 king-size beds and 1 trudle bed, sleeping maximum 6 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Key West Two-Storey Two-Bedroom Concierge Suites features two bedrooms, two bathrooms, living and dining room with breakfast nook, fully equipped kitchen, dining table for 4, balcony with garden views, 2 king-size beds and 1 trundle bed, sleeping maximum 6 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Key West Oceanview Two-Story Two-Bedroom Butler Suites are expansive 2 bedroom loft suites located in the the Veranda House. These suites feature living room, dining room with breakfast bar to the kitchen, master bedroom located in a loft with high ceiling, master bathroom with an oversized tub and shower, second bedroom on the main floor with second bathroom, two balconies with ocean views, 2 king-size beds plus trundle bed and pull-out sofa bed, sleeping maximum 7 adults or 2 adults and 5 children. These rooms include Beaches Butler Service.

Key West Three-Bedroom Garden View Butler Villas are expansive and spacious villas. The first floor features a living room, day bed with trundle, dining room, breakfast nook, and the first bedroom complete with en-suite bathroom. On the second floor, there are two bedrooms - one with large bathroom with oversized tub, and the other with en-suite bathroom with shower and tub combination. All three bedrooms have 1 king-size bed, and on the third floor there is either an outdoor relaxation area or sunroom, sleeping maximum 8 adults or 2 adults and 6 children. These rooms include Beaches Butler Service.

Key West Oceanview Three-Bedroom Butler Villas are as above, but boast ocean views. These rooms include Beaches Butler Service.

Key West Four-Bedroom Butler Villa Residence features three floors. The ground floor has a full kitchen, living room and dining room, bedroom and bathroom with a combination tub and shower. The firsy floor features the master bedroom, and master bathroom with over-sized jetted soak tub. The third and fourth bedrooms are also on the first and second floors. The three bathrooms have combination tub and showers, and the three bedrooms boast 1 king-size bed, the fourth has either 1 king-size bed or 1 queen-size bed and a pull-out sleeper sofa in the living area, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Key West Oceanview Four-Bedroom Villa are as the Oceanview Three-Bedroom Butler Villas, but have a fourth bedroom with 1 king-size bed, sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Key West Beachfront Four-Bedroom Butler Villa Residence with Private Pool are individual homes situated directly on the beach. Each villa has three floors; the ground floor has a full kitchen, fully furnished living room and dining room, bedroom, and bathroom with a combination tub and shower. The first floor boasts the master bedroom and master bathroom with an over-sized jetted soak tub. The third and fourth bedrooms are also on the first floor. The three bathrooms have a combination tub and shower. The third floor boasts a comfortable sunroom or private patio overlooking the beach and Caribbean Sea. Outside there is a large porch, covered dry area and a private pool. With 2 king-size beds, 2 queen-size beds, plus 2 rollaway beds (available on-request), sleeping maximum 10 adults or 2 adults and 8 children. These rooms include Beaches Butler Service.

Concierge Service inclusions:

• Dedicated Concierge Centre open 7:00am-10:00pm daily to assist with excursions, restaurant reservations, spa bookings and anything else you may need
• Preferred check-in with Champagne upon arrival
• In-room stocked mini-bar with a selection of spirits, beer and wine as well as soft drinks, juices and water
• Use of his and hers bathrobes

Butler Service inclusions:

Providing you with uncompromising attention of a personal butler trained to the highest standards by the elite Guild of Professional English Butlers. Beginning with lemongrass-scented hand towels and welcome cocktails and culinary treats upon arrival, a private resort orientation and a luggage unpacking service you will then be supplied with a personal mobile phone to reach your Butler when needed. Your wish is their command! In addition, butler guests will also have access to all the Club Sandals amenities and weekly activities, plus private car transfers from the airport.

  • Free wedding: minimum stay 3 nights. Government and documentation fees at extra cost. Conditions apply. 

5-Star Global Gourmet™ at Beaches Resorts brings new sights, sounds and tastes to all guests at each meal - of course, all included! 24 dining options: Reflections (International; buffet breakfast, lunch and dinner), Arizona’s (Tex Mex; buffet for lunch and à la carte dinner), The Jerk Shack (Jamaican Jerk BBQ, lunch and dinner), Bombay Club (Indian cuisine), Schooners (à la carte breakfast and à la carte seafood dinner), Sapodilla’s (Continental cuisine, adults only), Kimonos (entertaining Teppanyaki, reservations required), Giuseppe’s (Italian; buffet breakfast, lunch and dinner), Le Petit Château (serving traditional French specialities, adults only), Bobby Dee’s (50s-style diner), Café de Paris (French pâtisserie serving pastries, crepes and sandwiches), Bayside (Continental cuisine; open for breakfast, lunch and dinner), Sky Lounge (Key West and Caribbean fusion; open for breakfast for all ages and dinner for adults 16 years and older), Neptunes (Mediterranean seafood; breakfast, lunch and dinner), Soy (selection of sushi and sashimi specialities), Mario’s Restaurant (Italian à la carte breakfast, lunch and dinner), Barefoot by the Sea (fresh seafood; open for breakfast, lunch and dinner), The Cricketer’s Pub (British pub; open for lunch and dinner), Bella Napoli Pizzeria and Dino’s Pizzeria & Grill (gourmet pizza), Mr Mac (an artisan macaroni & cheese truck), Curls & Swirls (an ice cream and milk shake truck). Kids' Grille self-service offering favourites, such as burgers, hot dogs, sandwiches and ice-cream. 15 bars, including a non-alcoholic kids’ bar. Weekly late night chocolate extravaganza with handmade chocolate delights and martinis.

Daily and nightly entertainment with Sesame Street® parades and games for the youngsters, as well as live shows, cocktail parties, theme nights and beach parties for adults.

10 swimming pools including 1 scuba pool and 4 whirlpools. Pirates Island Waterpark with 9 slides, including the brand new Sky Slide, the highest waterslide in Turks & Caicos, surf simulator and aqua play area. Tennis, volleyball, basketball, shuffleboard, billiards and table tennis. Scuba-diving* (free for certified divers, fee applies to others), snorkelling, windsurfing, kayaks, Hobie Cats, paddleboards and aquatrikes. Red Lane® Spa (treatments*) and Red Lane® Fitness Centre. Kids activities: Kids' Camp with Certified Nannies, Caribbean Adventure with Sesame Street®. PADI Seal Team and Bubblemaker scuba programmes* for children over 8 years old and National Geographic scuba programme* for kids over 10 years old. For teens: Liquid at Beaches Nightclub, a disco for under 21s, and Trench Town teen arcade, a chill-out place.

Complimentary WiFi Internet access in all room categories and public areas. Laundry/dry cleaning service*. SnapShots photo shop*. Gift shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights 1 Jan–31 Mar and 16 Apr–18 Dec.

6 nights 1–15 Apr and 19 Dec–31 Dec.

*Denotes local charge.

Dress code: evening dress code for gentlemen states that smart trousers or jeans, long or short sleeve dress shirts (with or without collar) and dress shoes or sandals must be worn. Shorts, t-shirts, trainers, flip-flops, hats and caps are not permitted in the evening. 

Please note: please ensure you have adequate insurance to take part in adventurous activities.

Please note: Parents/Guardians must take responsibility for confirming that children are competent swimmers and have the capability to take part in the water sports activity.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
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Traveller rating

  • Excellent (8914)
  • Very good (2691)
  • Average (920)
  • Poor (428)
  • Terrible (433)
Image of the Tripadvisor rating DO NOT BOOK with Beaches/Sandals – They are worse than a Timeshare!

Sep 16, 2020 dgreenlaw

Had a nightmare experience with them. Booked a nice room in their Turks & Caicos property. It looked so nice on the many advertisements on TV and online. We like all inclusive vacations so thought we’d give it a try. They were very easy to book with—they gladly take your money, but then were a nightmare to deal with afterwards. With Covid, we… Read more
Had a nightmare experience with them. Booked a nice room in their Turks & Caicos property. It looked so nice on the many advertisements on TV and online. We like all inclusive vacations so thought we’d give it a try. They were very easy to book with—they gladly take your money, but then were a nightmare to deal with afterwards. With Covid, we expected travel disruptions. Government of Turks & Caicos suspended travel until the day before we were to arrive. I contacted Beaches many, many times before the trip and was assured every time, don’t worry, we will be open, the country is going to open as planned, your reservation is fine. THEY LIED!!!! Eight days before I was to arrive, I got a text from Beaches asking me to call them (they’d never texted me before). I called and they informed me that THEY had decided NOT to open the resort, so I would have to reschedule my trip or pick another Beaches location. I told them I didn’t want another location. They said I’d have to reschedule. I said, ok, let’s go next week. They said they weren’t going to be open and couldn’t tell me when they would be open. They told me I’d have to change my reservation to another location. I said no, I’d take a refund “in the form of the original payment” (as I’ve learned to do). They refused. I asked to speak to a manager, and they said no manager was available. I asked to speak to anyone with authority to address this and they told me they would have someone call me within 48 business hours. They never returned my call. They have gone silent. I have been on the phone for over 12 hours over many, many calls, and can’t get this addressed. I’ve sent letters, emails, and never get a response. I tried to stop payment via my credit card and Beaches lied to my card company indicating that I had cancelled. This is a terribly unethical company, that only thinks about taking your money, running adds to lure you in, and doesn’t care about the customer. I don’t know what to do next. They have taken several thousand dollars of my money and they weren’t able to provide the booking I made. There are so many good, reputable companies out there, I would NEVER BOOK WITH BEACHES/SANDALS. I have secured full refunds from 4 Hotels and many airlines associated with Covid-related travel cancellations. Beaches is the only one who won’t refund due to THEIR cancellation and frankly won’t return a call, an email, a letter or anything. WHY WOULD ANYONE EVERY DO BUSINESS WITH SUCH A DISHONEST COMPANY AS THIS! DO NOT BOOK – Beaches & Sandals IS A SCAM! Read less
Image of the Tripadvisor rating Fun & relaxing family vacation - something for everyone!

Sep 14, 2020 nyctraveljunkies New York City, New York

This was our second stay to Beaches Turks and Caicos. We stayed in the Italian village, poolside walkout room both times. Sometimes family vacations feel like a lot of work between the effort to get there and then feeding everyone and keeping everyone happy with activities during the trip. If you want an easy, relaxing vacation that will make… Read more
This was our second stay to Beaches Turks and Caicos. We stayed in the Italian village, poolside walkout room both times. Sometimes family vacations feel like a lot of work between the effort to get there and then feeding everyone and keeping everyone happy with activities during the trip. If you want an easy, relaxing vacation that will make everyone happy, this is it. Why we’ll keep coming back: - The beach is beautiful - picture perfect turquoise water at the right temperature - and is 1-5 minute walk from your hotel room or the pool. It’s perfect when you have kids that want to do both throughout the day. - Sesame Street shows each night. Our toddler was completely captivated by the nightly shows and meeting her favorite characters afterward - Easy to give older kids independence throughout the day. They can hang out in the pool or at the water slide park or in arcade, they can go to the pizza parlor or the ice cream shop, etc. - Family meals are easy because there is something for everyone given the number of restaurants, buffet and take out options. - Kids club is included and they take kids of all ages. Most resort kids clubs have a minimum age of 3-5. We only used the kids club for a few hours but it was a great solution for our 21 month old so we could do SNUBA. The kids club has a full day of activities with lots of Sesame Street character visits. - Playground on site! If you have a toddler, you know how valuable this is! - Room is comfortable and lots of options at various price points. - Large swimming pools with shallow areas for young kids. - Full size crib provided in your room not just a pack & play. - Neptunes (adults) and Kimonos (hibachi cuisine) are the best restaurants. - We all enjoyed the evening chocolate buffet. Room for improvement: - The Italian pool gets very crowded and it’s tough to get chairs, even if you wake up at 7am. - The quality of the cuisine and wait times for food could be improved. The quality is about what you expect for an all-inclusive, but they could learn a lot from how Grand Velas does all-inclusive food. The wait times were excessive at times for receiving food after ordering. Granted, it was a holiday weekend, but the hotel should staff accordingly during breakfast hours, etc. - Getting specific information on the resort in advance can be difficult. It took multiple calls and a lot of searching reviews to get the information I needed on the kids club drop off process. **Camp Sesame Kids Club: We had an 8:45am SNUBA appointment. We signed up our daughter the day before for Camp Sesame kids club. We were able to request an early drop off (8am) so we could make our diving appointment. They will provide you a brochure with the day’s activities and what to bring depending on your child’s age. Read less
Image of the Tripadvisor rating Accommodating and friendly customer service

Sep 9, 2020 carongoodall West Kelowna, Canada

I've had so much experience talking with customer service. I haven't had my trip to beaches yet, but i'm a long time standing Sandals customer and not once have i had any negative aspects of a trip. I call customer servie A LOT, as i'm indecisive about which resort to go to, and not once have i ever felt like a burden. They are so friendly and "no… Read more
I've had so much experience talking with customer service. I haven't had my trip to beaches yet, but i'm a long time standing Sandals customer and not once have i had any negative aspects of a trip. I call customer servie A LOT, as i'm indecisive about which resort to go to, and not once have i ever felt like a burden. They are so friendly and "no problem we are here to help you choose the right vacation", attitude. I did not travel in september as indicated, however, i wanted to give my two cents on my wonderful experiences as a long standing customer. Read less
Image of the Tripadvisor rating Transferring sandals reservation to Beaches was really EASY!

Sep 3, 2020 lightningstrikes01 Tolono, Illinois

My husband and I had a Sandals Grenada vacation scheduled for December of this year, but we are unable to travel outside of the country this year due to our jobs and COVID. We also had to cancel our family vacation this year, so we decided to splurge and transfer our Grenada vacation to Beaches Turks and Caicos. I spoke with a lovely person… Read more
My husband and I had a Sandals Grenada vacation scheduled for December of this year, but we are unable to travel outside of the country this year due to our jobs and COVID. We also had to cancel our family vacation this year, so we decided to splurge and transfer our Grenada vacation to Beaches Turks and Caicos. I spoke with a lovely person named Jada who worked with me for over an hour to make sure everything was just right. She was patient and kind and everything was "no problem." It saddens me to hear that others have had such a difficult time, and I truly hope that Beaches will do the right thing by hundreds of people who have lost money. My experience, however, was flawless. I will be sure to post a review of the actual resort upon our return in June :) Read less
Image of the Tripadvisor rating STAY AWAY, REFUSED TO CREDIT CHARGES AFTER RESORT CLOSED

Aug 22, 2020 BrianD2034

Not much else to say. They closed the resort, they cancelled our trip, and they refused to credit our charges. Their policies clearly state that if we cancel the trip there is no refund, but WE DID NOT CANCEL. They cancelled. Their customer service was so rude, they literally don't care and said there is nothing we can do. Stay away from… Read more
Not much else to say. They closed the resort, they cancelled our trip, and they refused to credit our charges. Their policies clearly state that if we cancel the trip there is no refund, but WE DID NOT CANCEL. They cancelled. Their customer service was so rude, they literally don't care and said there is nothing we can do. Stay away from ALL beaches. Do not trust this company with your money, your time, your family. Read less