Dreams Playa Mujeres

Playa Mujeres, Mexico

Virgin rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5027)
  • Very good (1275)
  • Average (599)
  • Poor (297)
  • Terrible (280)
Image of the Tripadvisor rating Now our go to place..!

Apr 17, 2024 JeffreyF1141 Laval, Canada

I came with my wife my son 3 yrs old and my daughter 9 months old. We absolutely loved it. The layout of the hotel, the rooms, food were amazing. For the stormy season the beach had little to no seaweed, and service was above anything we’ve experienced at any other hotel. For us Alberto the concierge took care of us each day and made our… Read more
I came with my wife my son 3 yrs old and my daughter 9 months old. We absolutely loved it. The layout of the hotel, the rooms, food were amazing. For the stormy season the beach had little to no seaweed, and service was above anything we’ve experienced at any other hotel. For us Alberto the concierge took care of us each day and made our family feel at home. Ivan catered to anything we needed at the palapa and making my kids laugh. We are definitely coming back and dreams are the go to place for us now. Thank you we’ll see you soon Read less
Image of the Tripadvisor rating Thank you to a few wonderful workers who made our trip!

Apr 15, 2024 Elina S

The five stars are solely based on the following workers: Roxana from the beach/pool area, Francisco Reyes from VIP services near the pool, Piero from near the pool who serves drinks. They are amazing workers who offered us EXCEPTIONAL customer service and treated us like family. They really made our trip so enjoyable and we really appreciate it.… Read more
The five stars are solely based on the following workers: Roxana from the beach/pool area, Francisco Reyes from VIP services near the pool, Piero from near the pool who serves drinks. They are amazing workers who offered us EXCEPTIONAL customer service and treated us like family. They really made our trip so enjoyable and we really appreciate it. They went above and beyond to always do their best and treat us so well and they always had a great smile on their face! Other than that my complaints are as follows: the pool and jacuzzi surfaces were WAY TOO rough and they need to be repolished, it was hurting everyone's skin, including my kids. The app to book Hibachi DOES NOT WORK, the entire week every single day my family members and I waisted anywhere from 15- 60+ minutes trying to reserve and either it would freeze, crash to would book out within a few seconds. We spoke with the concierge and all they did was WAISTE our time and offered no help regarding this matter. Another complain it the rooms were very old and run down, the bedding was VERY uncomfortable, not soft at all...there was just one thin sheet that felt old between me and the mattress....I don't want to go to a hotel that. has uncomfortable bedding because part of the stay is how good the room and bedding is. Overall if it wasn't for these wonderful workers our trip wouldn't have gone so well because there were a lot of other issues along the way, few of which I mentioned. This was the fifth time my family and I visited dreams Playa Mujeres but sadly we have noticed the decline in how the hotel looks and feels, I think it needs updating and some changes in policy for some things. Read less
Image of the Tripadvisor rating A dream come true

Apr 15, 2024 Andrea M

We Had an amazing stay at the resort. Our waiters were very attentive especially Ivan, Diana & Luis. They made our stay memorable. Service was undeniably amazing. Food is great and drinks were even better. One of the best resorts I ever stayed at.
Image of the Tripadvisor rating Nice hotel, rude staff; not accommodating enough

Apr 15, 2024 Krist10Travel

Our plane had mechanical issues so we arrived pretty late about 10:30 PM and I had an 2 year old asleep on me. When we arrived they were very very rude. We also had to wait over 30 minutes for my daughter’s crib to arrive even though I called called three times before and asked them to please have it sent to the room early. We also requested to be… Read more
Our plane had mechanical issues so we arrived pretty late about 10:30 PM and I had an 2 year old asleep on me. When we arrived they were very very rude. We also had to wait over 30 minutes for my daughter’s crib to arrive even though I called called three times before and asked them to please have it sent to the room early. We also requested to be somewhat close to our friends (maybe within the same building it’s okay if not right next door) or the building over, and we called about that twice too, and left a note in our reservation. However, they put us on complete opposite sides from each other at this resort. On day two they were able to switch us, but then we packed up the entire room had to let our kid nap in a pack n play in our friends shower and were without a room for four hours. We wanted to be by our friends so that we could have baby monitors and switch off for date nights. One of the days I left my key in the room and I walked all the way up to the lobby to replace it and they said it’s a $50 charge for losing the key. Then I explained but it’s in the room and then they said OK and gave me the key. I don’t get the point of this, are they just trying to get extra money? The keys cost like $.50 and he gave me a new key within three seconds. They were not very nice about it though. And the digital key option isn’t even working right now. We tried to sit outside at a table at the Mexican restaurant and the restaurant was totally empty not even busy, because we only have three toddlers and four adults, but they said there wasn’t enough room at the table. However, the table sits 6 adults. There was plenty of room. We sat at the same size table at the other restaurant the night before just fine. We had to eat inside, and it was not a crowded restaurant at all more than half of the seats were open. I just feel like everyone is really mean and rude and doesn’t accommodate you at all. Foods not bad, beach was okay, maybe April is the wrong time to go but it wasn’t crowded at least. Go before or after spring break never during. The hotel room is really nice however, I think all the staff need work. Read less
Image of the Tripadvisor rating Food made us sick!

Apr 15, 2024 Lauren G Asheville, North Carolina

I couldn't wait to give this resort a great review, until 2/4 of my family got food poisoning. Upon arrival the resort is beautiful and well maintained. Staff is friendly and attentive for the most part. The huge amount of pool space was very appealing to us and ensured families have plenty of room to relax and play. Some reviews mention poor… Read more
I couldn't wait to give this resort a great review, until 2/4 of my family got food poisoning. Upon arrival the resort is beautiful and well maintained. Staff is friendly and attentive for the most part. The huge amount of pool space was very appealing to us and ensured families have plenty of room to relax and play. Some reviews mention poor service or staff members "expecting tips" but we didn't see any of that. The nightly shows, ice cream shops and core zone (kids area) were big hits with our kids. The Core Zone is primarily for teens. They do have a "family time" every day from 10-12 where kids of all ages can come in and play. I do think an hour or so of family time in the evening would be a great idea and enjoyed by many kids of younger ages. Hibachi was great, Sergio was our chef and he made it a great experience for our entire family! Diego at the Fusion restaurant was the best server we had throughout our stay. Everything was great- until the sickness set in. We think our older son's food poisoning came from a burger cooked at a station they set up by the pool each day around lunch time. I got sick after eating lunch at the buffet and dinner at the Mexican restaurant, so I'm unsure where it came from. Overall, this resort is great in every aspect besides food safety, which is disappointing for an all inclusive. Read less