Dreams Tulum Resort & Spa

Tulum, Mexico

Virgin rating

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region, the hotel is built in the style of a traditional Mexican haçienda, offering an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Kids Club
  • Wheelchair access
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Night Club

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and ironing board, and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, and Explorer's Club for kids. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Junior Suite Garden View Rooms are spacious rooms with a private balcony or terrace (some with hammock), a living area bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Family Suite Garden View Rooms are spacious suites with a living area, a connecting room, and a private balcony or terrace with a hammock. 1 x king-sized and 2 x double beds, sleeping a maximum of 5 adults and 2 children (under 12 years of age).

Junior Suite Garden View Rooms are slightly larger in size and are located close to the lobby and restaurants, with separate living area, hydrotub in the bathroom, and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, and either 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Garden View rooms with separate living area and sofa, whirlpool bathtub, garden views from the private balcony or terrace, and wither 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Ocean View rooms with separate living area and sofa, whirlpool bathtub, ocean views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean Front rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean Front with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, with either 1 king-size bed or 2 double beds, sleeping maximum 2 adults, or 2 adults and 2 children (under 12 years of age). 

Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access which includes daily continental breakfast service, afternoon hot and cold d'oeuvres, exquisite desserts, and fine liquors.
  • Upgraded mini-bar service and amenities
  • Pool bar service (exclusive to guests staying in swim out rooms & suites)
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area

Seaside Grill (serving salads and grill items for lunch, and meat cuts and fish specialities for dinner). El Patio (Mexican cuisine, open for dinner. Also open for breakfast for Preferred Club guests only). World Café (buffet style restaurant, open for breakfast, lunch, and dinner, serving International cuisine). Bordeaux (French à la carte restaurant, open for dinner. Adults only indoors, terrace open for families). Gohan (Sushi restaurant, open for dinner). Barefoot Grill (beachside grilled specialities, open 11am-5pm). Himitsu (Asian cuisine with two additional teppanyaki tables available with reservation, open for dinner). Coco Café (serving premium coffee and snacks, open 7.30am-11pm). Portofino (Italian restaurant, open for dinner). 7 bars including Sky Sports Bar (open 11.30am-6am, with snack offerings throughout the day), Manatees (swim-up bar), and Rendezvous (Lobby bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Themed dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly pool party and themed nights.

2 swimming pools, plus kid's splash park. World-class Dreams Spa by Pevonia®* with jungle spa cabins and beauty salon*. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Outdoor fitness experience at the new Mayan Jungle Gym. Water aerobics. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Tennis court with clinics*, beach football, volleyball, table tennis, shuffle board, and table games. Spanish and dance lessons, yoga. Cocktails and cooking lessons*. Spa pantry where you can make your own spa products*. Beach hiking. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Concierge. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: full-length trousers and collared shirts for gentlemen in the evenings.

Please note: child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5467)
  • Very good (2208)
  • Average (1069)
  • Poor (618)
  • Terrible (574)
Image of the Tripadvisor rating The definition of a great vacation

Apr 22, 2024 Curiosity10264296351

This is the second time we came because the place has beautiful architechture and the fact that it isn't a tall building, but apart from that service is absolutely spectacular and warm. Few little issues with the room, but were all fixed. The highlight was all the activities and warm treat of the entertainememt team Victor, Paola, Ricky, Alex &… Read more
This is the second time we came because the place has beautiful architechture and the fact that it isn't a tall building, but apart from that service is absolutely spectacular and warm. Few little issues with the room, but were all fixed. The highlight was all the activities and warm treat of the entertainememt team Victor, Paola, Ricky, Alex & Eric. The Mexican restaurant and the brazilian show were amazing and are not to be missed. Great Customer service from Rodrigo from the Spa Team ! Read less
Image of the Tripadvisor rating Great food, relaxing atmosphere with fun activities, shows and dancing!

Apr 20, 2024 Albert S

Visiting Tulum for the first time with my wife. Left the kids at home to enjoy the Mexican culture and warm weather. We were not disappointed as the people at the resort made every experience the best it could be. Although our first room had an issue, it was quickly resolved and we were moved to a nicer room. Special thanks to the kitchen… Read more
Visiting Tulum for the first time with my wife. Left the kids at home to enjoy the Mexican culture and warm weather. We were not disappointed as the people at the resort made every experience the best it could be. Although our first room had an issue, it was quickly resolved and we were moved to a nicer room. Special thanks to the kitchen staff, especially Francisco, the Executive Sous-Chef, that we met on our first evening at the Mexican restaurant, El Patio. He is so attentive to the guests and was especially generous to us by inviting us to any of the restaurants to appreciate a special lunch or dinner. On our last evening, the chef Humberto prepared a special Mexican meal that we thoroughly enjoyed! Thanks to Carlos and Victor our waiters and the countless staff that made every event as comfortable as possible. The Spa was amazing as well, the best massage we had every had! Thanks Dreams Tulum! Read less
Image of the Tripadvisor rating Love this place

Apr 20, 2024 Angie8160

I can give this resort more than 10 stars. Every thing was perfect. They have professional staff. Resort and pool was very clean great location with restaurants and bars. We liked the nights show. This place is amazing. Highly recommended.
Image of the Tripadvisor rating Terrible food

Apr 20, 2024 cco1993

The staff in every capacity from servers to check in to entertainment staff were hard working and amazing . I give this resort 5 stars for service . However the food was terrible . The “specialty “ restaurants Bordeaux and the Japanese Hibachi restaurant were abysmal. The food was overcooked , dry , sauces like they were on the shelf 10 years and… Read more
The staff in every capacity from servers to check in to entertainment staff were hard working and amazing . I give this resort 5 stars for service . However the food was terrible . The “specialty “ restaurants Bordeaux and the Japanese Hibachi restaurant were abysmal. The food was overcooked , dry , sauces like they were on the shelf 10 years and lack of staff made these dinners just terrible . ( not even staff’s fault ). I would never stay at another Dreams resort again unless there were many improvements in the quality and variety of food . Read less
Image of the Tripadvisor rating Great Time!

Apr 20, 2024 Michael D

My wife and I decided for a quick 5-day trip the 17th through the 22nd. We usually go to adults only places but decided to take the chance. It paid off! Great people, first an foremost. Erick and Alex along with the rest of Entertainment Group were a blast, and the battenders were second to none. Second, the food, especially the sushi (yes, the… Read more
My wife and I decided for a quick 5-day trip the 17th through the 22nd. We usually go to adults only places but decided to take the chance. It paid off! Great people, first an foremost. Erick and Alex along with the rest of Entertainment Group were a blast, and the battenders were second to none. Second, the food, especially the sushi (yes, the sushi), was top-notch. Special shout out to the suchi chefs. Our room was impecable, as were those who cleaned daily. (I really wish I could remember all the workers' names we encountered. I'd mention all of them.) Beaches were good. It was a little rocky at one end, but only a couple of stubbed toes was the worst of it. Finally, the crowd there, including the few chidren, were a classy bunch (big thanks to the moms and dads). Oh, and yeah, the weather couldn't have been better. Read less