Moon Palace Cancun

Cancun, Mexico

Virgin rating

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, L'Occitane bath amenities, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Fours, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Flow Rider wave simulator (9:00am-5:00pm), dive tank. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.)

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28236)
  • Very good (5873)
  • Average (2303)
  • Poor (1159)
  • Terrible (1386)
Image of the Tripadvisor rating Beware

Apr 22, 2024 Coastal45962345514

At the Cancun Airport the "official" tourism people engages us with very helpful info and then suggested we buy a day pass for MoonPalace wgmhere for the fee we coukd eat, drink for free for a day pass. Also free 25min back massage. We were not told there was a mandatory sales pitch to pre pay for 110 weeks for standing there anytime for… Read more
At the Cancun Airport the "official" tourism people engages us with very helpful info and then suggested we buy a day pass for MoonPalace wgmhere for the fee we coukd eat, drink for free for a day pass. Also free 25min back massage. We were not told there was a mandatory sales pitch to pre pay for 110 weeks for standing there anytime for $110,000us. We were toured around the massive project but constantly pressed to buy some package. We were told this presentation would take an hour and 1/2 but it took clode to 3 hrs. We were furious as we had nit been informed of this sales pitch. We were passed on to 4 different salesmen. We arrived at 1pm and did not have our lunch till 4pm. When we escaped the "presentation" we did enjoy the food, pools, massage, etc. But this is a resort on an industrial level, it is massive and it is damn expensive. I would never go back!! Read less
Image of the Tripadvisor rating Ernesto the dancing chef is THE BEST!!!

Apr 22, 2024 Sandra C

Ernesto the dancing chef was wonderful! He was always smiling and engaging with guests - so entertaining and fun, and he really made an effort to make sure we were having a great time. If you get a chance to see him, go dance with him - you won't regret it!
Image of the Tripadvisor rating Ernesto, the Dancing Chef

Apr 22, 2024 Andrea Y Saskatoon, Canada

Ernesto, the Dancing Chef has the best ice cream! He is very friendly and the best music. Kept the party going in his cart all week long.
Image of the Tripadvisor rating Ice cream with Ernesto, the dancing Chef!

Apr 22, 2024 stephanie l Greenville, South Carolina

Came for the Backstreet Boys concert event! Great experience all around! The room is clean and smells good! The bed is very comfortable. The staff here are very friendly and kind! The waiters are very attentive! The food is delicious! You truly feel like you are in paradise! There is plenty of food options! The desserts are so good and you can… Read more
Came for the Backstreet Boys concert event! Great experience all around! The room is clean and smells good! The bed is very comfortable. The staff here are very friendly and kind! The waiters are very attentive! The food is delicious! You truly feel like you are in paradise! There is plenty of food options! The desserts are so good and you can get ice cream whenever you want! There is a very sweet man named Ernesto with the most uplifting spirit who will without a doubt bring a smile to your face! He is the dancing ice cream chef! He walks around with his ice cream cart serving smiles and ice cream poolside! Every staff member greets you with a smile! 10/10 recommend and will come back to this resort! Read less
Image of the Tripadvisor rating One of the worst Cancun resorts

Apr 22, 2024 Linda B

One of the worst resorts I have ever stayed at in Cancun. Staff is not helpful. They are disorganized. Our rooms had ants all over the place.