Rixos The Palm Dubai Hotel and Suites

Hotel information

Room information Room upgrade information

316 rooms over 5 floors, all with floor-to-ceiling windows, air-conditioning, balcony/terrace (subject to availability), complimentary in-room mineral water, coffee/tea making facilities, coffee machine, kettle, mini bar with complimentary soft drinks, hair dryer, bathrobe and slippers, bathroom amenities, soaking tub and shower, bidet, WiFi, telephone, in-room newspapers, desk, and turn-down service. Deluxe Room with garden views, balcony (subject to availability) and 1 x king-size bed or twin beds, sleeping maximum 3 people.

Ultra All Inclusive: inclusive of the following:

Buffet breakfast at A La Turca and Turquoise Restaurants
Lunch at A La Turca and Turquoise Restaurants / snacks at I Chill and Highlights Bar
Dinner at A La Turca, Turquoise Restaurants or selected a la carte restaurants (a la carte restaurant is restricted to 3 times per stay per person with minimum stay of 4 nights)
Unlimited beverages (alcoholic and non-alcoholic, alcoholic drinks served from 12:00pm)
At each outlet, items included within Ultra All Inclusive are marked on the menu
Mini-bar replenished daily (selected items, on request)
Entertainment and activities
Kids club activities
Use of fitness centre
Additional charges apply for room service, tobacco and shisha
On the day of check-out, the Ultra All Inclusive package is valid only until 12:00pm.

Deluxe Room, Sea View with sea views and 1 king-size bed or twin beds, sleeping maximum 3 people.
Premium Room, Garden View are extra spacious rooms with marble bathrooms. 1 king-size bed or twin beds, these rooms sleep a maximum of 4 people.
Premium Room, Sea View are extra spacious rooms with marble bathrooms and sea views. 1 king-size bed or twin beds, these rooms sleep a maximum of 4 people.
Wellness room with Pool Access rooms are adjacent to the spa, with views of the Palm Lagoon and a terrace with direct access to the semi-Olympic lap pool and beach, as well as a private garden and plunge pool. With 1 king-size bed sleeping maximum 2 people.
Junior Suite rooms feature a lavishly decorated living room and separate bedroom, with views of Palm Jumeirah or the beautiful gardens surrounding the resort. 1 king-size bed. These suites sleep a maximum 4 people.
One Bedroom Senior Suite rooms feature a spacious living room that is separate to the bedroom, with views of Palm Jumeirah. The living room features a business desk. 1 king-size bed and sofa sleeper in the living room. These suites sleep a maximum of 4 people.

Two-Bedroom Family Suites feature views of the Dubai skyline, a living area with lounger, armchairs and a dining table, bathrooms with tub and glassed-in shower, and 2 bedrooms each with a double bed. These suites sleep a maximum of 6 people. Three-Bedroom Family Suites are also available, featuring a balcony with two sitting areas and sleeping maximum 8 people.

Suite Benefits (applicable to two-bedroom family suites and three-bedroom family suites)

Early check-in / late check-out
Dedicated check-in desk
Complimentary VIP amenities upon arrival
Arabic / English local newspaper (upon request)
International English newspaper daily (upon request)
Pool or Beach Cabana (subject to availability, booking is required)
20% discount on Spa treatments
Turndown amenities (upon request)
Complimentary use of non-motorised water sports (2 hours per stay)
Complimentary laundry service for 3 items, once per stay

Fantastic service

May 5, 2024 Curiosity09904519740 Isle of Sheppey, United Kingdom

Aneesh toro loco great staff - fantastic service- great staff - what a fantastic meal absolutely fantastic service. Absolutely fantastic meal the food was fantastic. Really enjoyed it. Love the steak love the Service. Love the pineapple.

Holidays

May 5, 2024 Travel37574941793

Very good hotel, the rooms are clean, the pools are clean, a lot of activity, delicious food, good staff, well cleaned the rooms

Average and not worth the money you pay

May 4, 2024 ahmed m London, United Kingdom

We stayed at Rixos towards the last week of April 2024, I am frankly surprised that this establishment is a 5 star hotel. The rooms were extremely dirty and outdated, the Tv was old and there was dust everywhere in the room. We were happy with the service from the staff who were all friendly and pro-active. The buffet was limited and very often offered the same food each day. Kids club, Beach and the other pools and amenities were good and what you expect from any resort. But overall i would say there are definitely better hotels to stay especially in a place like Dubai. We didn't feel as if we received our money's worth . I would recommend everyone who's booking at the rixos to please ensure you get a refurbished room and do not rely on the buffets as they are so standard and tasteless Read less

Expectations from the Rixos the palm were very high but did not get that in reality.

May 3, 2024 Bhatreyaz

Well the hotel itself is good. Although there are many minuses but can live with it. But as I see staying with small kids is not a good experience here at Rixos. Food available is not for small babies. Baby food available is only vegetables in glass jars. Only once chicken and rice was available. Whenever we ask for the chicken and rice we get a reply that it is finished. Blenders are available but they also do not work all the time. There are mosquitoes everywhere. My kids have mosquito bites on whole bodies and we complained about it but no measures were taken. Room air conditioners are working not as per the given temperature. Either very cold or very warm. Read less

THIS IS NOT 5 STAR!!!!!

May 2, 2024 Hayfyk London, United Kingdom

I have stayed at so many hotels in Dubai and this has been the worst. The hotel is generally very dated, the rooms are dark and dull, the wood in the bathroom had warped, it was very tired. The cleaning service is close to non existent, we would get back to our room at 5pm to shower and the cleaners hadn’t even been to clean the room and change the towels, when we called reception they would say we will send the cleaners to you now, which was useless to us as we all needed to get showered and ready to go out, in 9 days I think our room was cleaned 3 times. Every time we told the manager we were unhappy with the room cleaning he would offer us to change rooms to a newer room which was the same size. Firstly that would not help improve the cleaning service, and secondly who really wants to move rooms once your all unpacked and have 2 small children. The food in the buffet is the same everyday, and the selection of food is very poor. The head chef admited to us that they cater for the Russians, so if your British don’t bother, no Brit eats chicken nuggets and chips for breakfast! There’s no pizzas for kids at lunch time or sandwiches around the pool, it’s really bland. The ala carte restaurants are nice but you can only eat at these 3 times unless you complain about the food then they will book you the restaurants for every night, crazy really! The pool area is dated too, the service around the pool is so slow it’s quicker to stand at the bar and order a drink then wait for the waiters to bring it. The fruit hut is a positive as you can get cut up fruit around the pool, but no lunches can be eaten around the pool, you have to go an sit at one of the restaurants for lunch. We stayed at the rixos Abu Dhabi which was so lovely and this hotel was nothing like it, I would never say this hotel is 5 stars! Please look at other options before booking, there are far nicer hotels in Dubai, this was not a cheap holiday so we were very disappointed. The best part was being greeted by Jarvid in reception each day, such a lovely friendly person. Rixos dubai - you have a lot of work to do to make this a good hotel, I gave you feedback while I stayed with you and I think it’s only fair that others thinking of booking get to hear the feedback too. Read less

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