Secrets Riviera Cancun Resort and Spa

Cancun, Mexico

Virgin rating

The hotel

Unlimited luxury, completely adults-only, with everything you might possibly need from an all-inclusive holiday included. Take a dip in the pool, or put your toes in the sand and swim in the sea instead. Try your hand at a range of water sports, and if you're into golf, you're in luck as there're 3 courses nearby with your name on. With access to the Breathless Resort next door, there's a whole range of places to eat and drink at all times of day, whether it's watching the sun set with a cocktail in hand, or picking up a quick breakfast before a day by the pool. And after a day in the sun, your suite will be a welcome retreat with everything from pillow menus to your very own Tequila bar.

Amenities

  • Kayaking
  • Windsurfing
  • Bar
  • Evening Entertainment
  • Restaurant
  • Swimming Pool
  • Beachfront location

Where is it

Located between the Caribbean Sea and the Lagoon of Bahia Petempich in the Yucatan Peninsula. Only 15 miles away from South Cancun. 25 minutes from Playa del Carmen. Transfer time from airport: 15 minutes.

Hotel information

164 Preferred Club Suites. All with balcony/terrace, private terrace whirlpool or swim up pool access, air-conditioning, cable TV, Nespresso coffee machine, full bathrooms with shower and double sinks and 1 king-size bed or two double beds. 

Preferred status and amenities:

  • Personalised check-in and check-out in every building by a Destination Concierge 
  • In room continental breakfast service (pre-programed)
  • Complimentary access to the Relax Spa’s hydrotherapy circuit once per stay
  • Pillow menu
  • Express laundry service at regular cost 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access
  • Pool concierge with exclusive amenities and services
  • In-room Tequila Bar as well as an upgraded mini-bar refreshed daily with soft drinks, bottled water, juice and beer
  • Upgraded bath amenities

Preferred Club Junior Suite Tropical View with 1 king-size bed, sleeping maximum 2 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Pool and beach waiter service. 24-hour room service. WiFi. Activities unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Preferred Club Junior Suite Ocean View with 2 double beds, sleeping maximum 2 adults.

Preferred Club Junior Suite Swim Out Tropical View rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

 

Rosewater (à la carte restaurant for breakfast and lunch). Full access to 9 restaurants and bars at Breathless Riviera Cancun next door with no reservations required.

Live nightly entertainment. Theme parties.

Exclusive Preferred Club pool and whirlpool (access to the 2 Breathless Riviera Cancun pools next door). Non-motorised water sports. Snorkel lessons. Windsurfing. Kayaks. Paddle boards. Sailing. Beach volleyball. Yoga and Zumba classes. Cooking classes.Tequila tastings. Dance classes. Complimentary green fees at 3 nearby golf courses: El Tinto, Gran Coyote Golf Riviera Maya and El Camaleon Mayakoba (additional charges such as golf clubs, transportation and premium schedules apply).

24-hour room and concierge services. Pool and beach wait service. Laundry service*.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge. 

Please note: no reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (811)
  • Very good (172)
  • Average (93)
  • Poor (36)
  • Terrible (48)
Image of the Tripadvisor rating Top Notch Service at Secrets Riviera Cancun

Apr 22, 2024 Jen V

Spent a week at Secrets 3rd week of April 2024. Initial impression of main Lobby and Preferred lounge was ok’…we spent very little time there. A bit different theres no main lobby bar. The lobby concierge was super helpful and willing to help book transport, booked us the courtesy room on our last day etc. Tropical View room was incredible- well… Read more
Spent a week at Secrets 3rd week of April 2024. Initial impression of main Lobby and Preferred lounge was ok’…we spent very little time there. A bit different theres no main lobby bar. The lobby concierge was super helpful and willing to help book transport, booked us the courtesy room on our last day etc. Tropical View room was incredible- well appointed, super comfy bed and linens, huge glassed in rain shower…M&Ms and Pringles in the minibar:). Provided tablet set to the resort app and interfaced to allow for control of room temp, fan etc. Rosewater restaurant/bar was great-food, drinks and service. Views of ocean and pool 👍. Amara our hostess, Francisco behind the bar and all of the servers went above and beyond. The pool concierge Fabien and his colleagues managed the loungers and Bali beds and made sure we were set up comfortably every day- Mar and the other servers around the pool were so good too,regularily rounding to offer drinks and take lunch orders. Margarita cart made us the best Mimosas and Mango margaritas. We had fun chatting with the Entertainment team- Steven and David do a great job. We had a few dinners on the Breathless side that were all good; coffee shop was nice. The only thing we missed on our holiday- did daily walks on the beach but this stretch has unfortunately seen alot of erosion and the swimming really isn’t good…..pool, food and level of service made up for it though! We’d definitely return here and would recommend this resort to our friends and family. Read less
Image of the Tripadvisor rating Wonderful Customer Service

Apr 21, 2024 Jennifer M

The customer service at this resort was the best I’ve ever experienced. So much thought and care was taken to ensure each guest had an amazing and stress-free stay. Special nods go to Luis (Rosewater Manager), Bailey (pool director) and Mare (server). All 3 made sure we felt so welcomed and went above and beyond every day to anticipate our every… Read more
The customer service at this resort was the best I’ve ever experienced. So much thought and care was taken to ensure each guest had an amazing and stress-free stay. Special nods go to Luis (Rosewater Manager), Bailey (pool director) and Mare (server). All 3 made sure we felt so welcomed and went above and beyond every day to anticipate our every need. We were lucky enough to have a swim up room on the Secrets side. The whole experience was lovely and luxurious. Highly recommend!!! Read less
Image of the Tripadvisor rating Terrible

Apr 20, 2024 ark3355 Chicago, Illinois

We were in the private club and the experience was bad. Screaming and swearing at all hours of the night. Human hair and dead bugs in the pool. Lots and lots of seaweed that was not cleaned up and lots of rocks. Buffet was very limited. We have stayed at many resorts and you can definitely get much better value for your money.
Image of the Tripadvisor rating Sunny & Lovely

Apr 20, 2024 Johanna L

We were here for a friends wedding and had such a wonderful stay! Highly recommend the Rosewater restaurant here - Amara and Christian (and really the whole staff there) were helpful and kind, and the food was so delicious we ended up going every day for breakfast! The secrets pool was thee place to lay out all day. Bailey and Omar were great,… Read more
We were here for a friends wedding and had such a wonderful stay! Highly recommend the Rosewater restaurant here - Amara and Christian (and really the whole staff there) were helpful and kind, and the food was so delicious we ended up going every day for breakfast! The secrets pool was thee place to lay out all day. Bailey and Omar were great, they helped us find spots every day even when the pool and beach were busy. They made the experience extra fun!! When we had beach days Charlie was the sweetest - he was attentive and helpful. My friend and I also had the pleasure of going to the spa and getting massages, our masseuses were Raquel and Guadalupe and Oh My Gosh were they amazing. Very calming experience in a beautiful place. Can’t wait to come back!! Read less
Image of the Tripadvisor rating 100% come here!!!

Apr 20, 2024 Sarah B

This was one of the best resorts Iv been to. The staff were excellent. Amara and Christian at Rosewater really cared for us, remembered our names and even knew our orders when we went there everyday for breakfast. Bailey by the Secrets pool was so helpful in finding available spots when the pool or beach was busy. He had no problem helping us and… Read more
This was one of the best resorts Iv been to. The staff were excellent. Amara and Christian at Rosewater really cared for us, remembered our names and even knew our orders when we went there everyday for breakfast. Bailey by the Secrets pool was so helpful in finding available spots when the pool or beach was busy. He had no problem helping us and did it with a smile. He was also the first person on my vacation to introduce himself and explain all the different parts of the resort he loved. Charley Boy on the beach was so attentive and kind. He knew we were busy with a wedding and was patient with us while we were running back and forth from the beach!! Lastly, my best friend and I got massages and facials at the spa. Raquel and Guadalupe are fantastic and made me fall asleep the massage was so good!! It’s so refreshing to have staff who really cares and remembers you and your needs. I can say I would recommend people here, and I would personally come back here again. Read less