A Terrible Experience at the Safari Resort
Nov 22, 2023 souvlakistation Bucharest, Romania
Our recent visit to the safari resort left us with mixed feelings. While there were certainly highlights, a number of drawbacks impacted our overall experience.
The safari, conducted in large 18-person vehicles, didn't live up to the captivating images often portrayed on social media. The proximity to animals was not as expected, and the absence…
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Our recent visit to the safari resort left us with mixed feelings. While there were certainly highlights, a number of drawbacks impacted our overall experience.
The safari, conducted in large 18-person vehicles, didn't live up to the captivating images often portrayed on social media. The proximity to animals was not as expected, and the absence of the branded safari vehicles was a noticeable letdown.
Although the safari itself was decent, the inconsistency in animal sightings, with lions missing on the first day, left us wanting more. However, the close encounters with elephants on the second day were a redeeming aspect.
Connectivity issues plagued our stay, with non-functional Wi-Fi ( even if they stated on the website and Trip Advisor, that they have High Speed internet and a lack of 4-5G signal. Additionally, an unexpected power outage during our visit added to the inconvenience. Which is believe sometimes is normal
The dining experience fell short of expectations. Limited food options, especially during lunch, and the absence of à la carte choices disappointed many guests. The swimming pool, both indoor and outdoor, presented challenges – the outdoor pool was uncomfortably cold in November, and access to the heated indoor pool required an extra fee even for the Hotel guests who paid lots of money to sleep there.
Security concerns arose with the luggage room lacking surveillance cameras. The incident at the welcome drink reception, where the staff limited the number of drinks per person, showcased an unwelcoming attitude. Very Rude welcome ladies which gives you the first sign that the whole experience will be terrible! They were upset, angry and disrespectful all the time
Despite the resort's beautiful location and architecture, some staff members exhibited rudeness. Basic amenities like the swimming pool bar lacked variety, and breakfast's post-morning safari timing left guests hungry.
The safari itself lacked provisions, with no water provided during the 2.5-hour excursion. Dressing warmly is essential for the morning safari, and our driver forgot to mention available blankets.
The only commendable aspects were the appealing location, well-designed facilities, and satisfactory dinner. However, the overall experience did not justify the high costs, especially considering the transportation expenses from Cape Town.
For those seeking a more economical option, a full-day trip with transportation alternatives might be preferable. Opting for an afternoon safari or sunset visit could provide better value, but don't set high expectations. Signal issues and a lack of music further detracted from the overall experience.
In conclusion, the resort may not be worth an overnight stay, and the best value is likely found in shorter excursions.
The standout among the staff was Sam, the Duty Manager, whose kindness significantly improved our overall trip experience. Unfortunately, the majority of the staff exhibited a discourteous attitude, making interactions less pleasant. From unhelpful responses to requests to a general lack of hospitality, the staff's behavior fell short of expectations. Sam's exceptional customer service was a notable exception, demonstrating that a positive and welcoming attitude can significantly enhance a guest's experience.
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