Cape Town, South Africa
131 rooms and suites. All with air-conditioning, satellite TV, telephone, complimentary WiFi, mini bar*, Nespresso™ coffee machine, safe, hairdryer, iron and board. 91 rooms are located in the 7-storey Marina Rise building, each with their own private balcony. Marina Harbour Rooms overlook Cape Town’s working waterfront harbour with 1 king-size bed, sleeping maximum 2 adults and 1 child.
Marina Table Mountain Rooms are located on the first 3 floors offering views of Table Mountain, with either 1 king-size bed, or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.
Premier Marina Table Mountain Rooms are located on the fourth and fifth floors, with unobstructed views of Table Mountain from the large balcony, with either 1 king-size bed, or 2 queen-size, beds, sleeping maximum 3 adults or 2 adults and 2 children.
Island Superior Rooms are located on one of the resorts islands overlooking the marina waterways, with 1 king-size bed, or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.
One Bedroom Marina Mountain Suites offer uninhibited views of Table Mountain, featuring a separate lounge and dining area, bathroom with oversized bath and separate rain shower, and bedroom with walk-in closet and 1 king-size bed, sleeping maximum 2 adults and 1 child.
One Bedroom Island Suites are located on one of the resorts island overlooking the waterways, with separate lounge and dining area, and bedroom with king-size bed, sleeping maximum 2 adults and 1 child.
One Bedroom Island Grand Suites are the same as One Bedroom Island Suites, with the addition of a spacious kitchen.
One Bedroom Marina Mountain Grand Suites offer uninhibited views of Table Mountain, an expansive lounge and dining room, separate 'his' and 'her' bathrooms, and bedroom with 1 king-size bed, sleeping maximum 2 adults and 1 child.
Two Bedroom Marina Family Suites are located on the fourth and fifth floors with a spacious lounge and dining area that opens onto the balcony featuring Table Mountain views, and two bedrooms each with en suite bathrooms. One bedroom has 1 king-size bed, and the other has 2 queen-size beds, sleeping maximum 4 adults and 2 children.
Table Mountain Suites include a personal gym, 24-hour butler service, large entertainment area and dining room, oversized bath tub and separate rain shower, large terrace with views of the mountain, and bedroom with 1 king-size bed, sleeping maximum 2 adults and 1 child.
Presidential Suites feature views of Table Mountain and the waterfront from the terrace, two bathrooms, fully equipped kitchen, entertainment area and dining room, personal gym, 24--hour butler service, and two bedrooms, each with 1 king-size bed, sleeping maximum 4 adults.
Rating summary
Awesome stay once again!
May 12, 2022 diannew706
Top To Bottom Excellence
May 12, 2022 kippersharp Chelmsford, United Kingdom
Exceptional stay
May 7, 2022 andrekrynauw London, United Kingdom
Amazing bar experience with Ashley
May 5, 2022 565lechr St. Gallen, Switzerland
Terrible service at the one and only high tea
May 4, 2022 liao218
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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or you can get in touch with our in-resort team during local opening hours
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Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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