Southern Sun Waterfront

Cape Town, South Africa

The hotel

Situated on the doorstop of the V&A Waterfront, Cape Town's premier leisure complex, the Southern Sun Waterfront hotel is ideal for exploring the city, offering great value in an amazing location. The hotel boasts a contemporary design with impressive and modern rooms in addition to the great restaurants and bars in the hotel. An elegant swimming pool provides some well deserved relaxation after a hard day's sightseeing. The hotel also provides a regular complimentary shuttle into the V&A Waterfront for all guests.

Amenities

  • Bar
  • Babysitting service
  • Safety Deposit Box
  • Wheelchair access
  • Close to City Centre
  • Restaurant

Where is it

Just outside the entrance to the V&A Waterfront. Transfer time from airport: 25 minutes.

Hotel information

546 rooms on 14 floors in 1 building with 5 lifts. All with air-conditioning, satellite TV, telephone, mini-bar*, safe, tea/coffee maker and hairdryer. Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Yizani Restaurant with an African flair (buffet and à la carte). Waterfront Bar. Outdoor swimming pool. Beauty Salon and Spa*. Fitness centre. Seasonal entertainment programme. Complimentary scheduled shuttle service to V&A Waterfront for Virgin Holidays guests. 24-hour room service*. Laundry service*. Babysitting* (on request). Secure undercover parking*.

Wheelchair-accessible rooms with twin beds and roll-in shower.Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1239)
  • Very good (1068)
  • Average (289)
  • Poor (88)
  • Terrible (58)
Image of the Tripadvisor rating Missing Laundry

Jan 27, 2020 DayTrip519172

I contacted the hotel managers regarding laundry that was mistakenly removed from our room on the day we checked out. We had already returned to the USA and without argument it was sent via Fedex back to us. I consider this exceptional service.
Image of the Tripadvisor rating Ms VK Makgato

Jan 27, 2020 Vkraseby

Wow, what a wonderful place to be. The service is amazingly excellent and all staff members are so friendly. Not to leave out the utopia Face & Massage, what an exclusive service, thank you so much Ms Doreen for your excellent customer service and your friendliness, keep up the good work guys. Southern Sun Waterfront Hotel has just become my… Read more
Wow, what a wonderful place to be. The service is amazingly excellent and all staff members are so friendly. Not to leave out the utopia Face & Massage, what an exclusive service, thank you so much Ms Doreen for your excellent customer service and your friendliness, keep up the good work guys. Southern Sun Waterfront Hotel has just become my second home. I always feel like part of the family whenever I visit. Love you guys❤❤💗 Read less
Image of the Tripadvisor rating Excellent four night stay

Jan 26, 2020 eleanor G Newport, Rhode Island

While it is not a luxury hotel it has everything you need. Its extremely pleasant, well situated with a very friendly staff. I booked through booking.com and they some how did not get the message about picking my family up at the airport when they arrived which was quiet stressful. I actually had reconfirmed it with the concierge the morning of… Read more
While it is not a luxury hotel it has everything you need. Its extremely pleasant, well situated with a very friendly staff. I booked through booking.com and they some how did not get the message about picking my family up at the airport when they arrived which was quiet stressful. I actually had reconfirmed it with the concierge the morning of their arrival.... Read less
Image of the Tripadvisor rating Lovely 2 night stay!

Jan 26, 2020 JCHW_1502

Stayed in the Southern Sun Waterfront in Cape Town in January for 2 nights. We booked through Expedia or booking.com and had no issues when checking in. Paid in full on arrival. There was a very small additional fee to pay, this was literally a few £. Hotel is lovely, rooms are on the smaller side but still plenty of space! Staff are so lovely… Read more
Stayed in the Southern Sun Waterfront in Cape Town in January for 2 nights. We booked through Expedia or booking.com and had no issues when checking in. Paid in full on arrival. There was a very small additional fee to pay, this was literally a few £. Hotel is lovely, rooms are on the smaller side but still plenty of space! Staff are so lovely and very, very helpful. Concierge staff as well helped us out lots with best restaurants and booking taxis etc. Our rate included breakfast. Breakfast was also brilliant. Food was always hot (and not just warm despite being buffet style), really enjoyable. Didn’t have any negative points to mention for this hotel. Definitely recommend and would definitely return! Read less
Image of the Tripadvisor rating bad service throughout

Jan 22, 2020 Climber51362012009 Durban, South Africa

i stayed at the establishment for the weekend, in friday night and out sunday morning. my daughter fell ill and was hospitilised on saturday morning, after spending the entire day at hospital with her i then left with my 4 year old kid to come back to the hotel, while my wife stayed in hospital with my 1 year old. when i got back, i had to… Read more
i stayed at the establishment for the weekend, in friday night and out sunday morning. my daughter fell ill and was hospitilised on saturday morning, after spending the entire day at hospital with her i then left with my 4 year old kid to come back to the hotel, while my wife stayed in hospital with my 1 year old. when i got back, i had to order from uber eats, as firstly we did not eat the entire day, secondly the dinner menu was not well prepared the night before, and we had to order twice on the same item for my daughter and paid twice for it to, and she still did not eat it. so she was running on over 24 hours of not eating. the hotel staff refused to bring the food up, they insisted that i either leave my daughter alone in the room while she slept, or carry her downstairs and hold both hands with hot food and walk back up. on sunday, i had called the front desk to advise them of the situation that my daughter was in hospital and i did not know if they wold discharge her at 9am or 12am, so i requested a late check out of around 12 or 1pm. the lady did not even acknowledge what i had said, instead she just said to me, the room might be booked by someone else so we cannot allow the late check out. now, i am a tsogo sun member holding a black card, and this is how my interaction is with the staff. i definatly would not be returning there. and i am also thinking long and hard if beig a tsogo sun member is actually worth it. Read less