The Bay Hotel

Cape Town, South Africa

The hotel

You will instantly feel relaxed when you stay at the Bay Hotel. The hotel is chilled out and contemporary but manages to combine luxury with a relaxed, informal atmosphere, a perfect beachfront retreat. Occupying the coolest location in Cape Town, in the very heart of the trendy suburb of Camps Bay, you can sip on a sundowner whilst overlooking the white sandy beach. In addition to the spectacular view, the hotel is in the middle of the Camps Bay ‘strip’ dotted with bars and restaurants where Cape Town’s ‘in-crowd’ just must be seen. All of this and only a few minutes from the Table Mountain cableway and just 15 minutes from the V&A Waterfront and downtown. Back on site, there are four beautiful pools to lounge by and Bistro at The Bay, serves up a feast of gourmet delights. Afterwards, relax in the sophisticated elegance of Caamil’s Bar and Caamil, the best barman you will find in Cape Town.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Close to Beach
  • Close to City Centre
  • Restaurant

Where is it

On Victoria Road between the bars and restaurants of Camps Bay overlooking the beach. Transfer time from Cape Town Airport: 40 minutes.

Hotel information

72 rooms and 6 suites on 4 floors in 1 building. All with air-conditioning, satellite TV, DVD, complimentary WiFi, telephone, Nespresso™ machine (pods available at additional charge), mini-bar*, safe and hairdryer. Mountain View Rooms offer breathtaking views of Table Mountain and the Twelve Apostles, sleeping maximum 2 adults and 1 child.

Classic Rooms are located around the main pool with direct access to the pool from a private patio with 1 king-size bed, sleeping maximum 2 adults and 1 child.

Club Classic Rooms are north facing with views of Lions Head with a sitting area and a private entrance lobby, sleeping maximum 2 adults and 1 child.

Premier Mountain View Rooms are spacious with private spa baths and expansive balconies, sleeping maximum 2 adults and 1 child.

Premier Pool View Rooms overlook the pool area and offer views of Lions Head with partial sea views, sleeping maximum 2 adults and 1 child.

Premier Sea View Rooms have a direct view of the Atlantic Ocean, a sitting area and balcony, sleeping maximum 2 adults and 1 child.

Cabana Rooms are on the ground floor, have a spacious patio overlooking the Atlantic Ocean and offer direct access to the cabana pools, sleeping maximum 2 adults and 1 child.

Luxury Rooms have an expansive balcony with sun loungers overlooking Camps Bay Beach for breathtaking sea views, a spa bath, large sitting area, Nespresso™ machine, mini-bar* and decanters, sleeping maximum 2 adults and 1 child.

Suites have 2 balconies with Atlantic Ocean views and maximum sunlight position, spacious separate living areas, Nespresso™ machine, full mini-bar and decanters, sleeping maximum 2 adults and 1 child.

  • Value added: guests staying in a Luxury Room or Suite include complimentary decanters (Tanqueray Gin, Johnnie Walker Black Label Whiskey and Allesverloren Port). Mini-bars are stocked daily but items are at a charge.

  • Honeymooners: couples receive a bottle of sparkling wine on arrival and a romantic turndown on their first evening. Valid for stays completed between 1 May '19-30 Apr '20.

Tides (buffet breakfast), Bistro at The Bay (poolside restaurant; afternoon tea and dinner), Sandy B Private Beach Club (light lunches and snacks), Caamil's Bar. 4 swimming pools. Spa* with steam room and sauna. Gym. Tennis and squash courts. 24-hour room service*. Complimentary parking. Laundry/dry-cleaning service*. Complimentary uncapped WiFi in rooms and public area (fair usage applies).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 13 Feb-8 Feb and 20 Dec-5 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (786)
  • Very good (355)
  • Average (186)
  • Poor (75)
  • Terrible (70)
Image of the Tripadvisor rating Poor quality and standards at The Bay Hotel

Jan 23, 2020 jayr1325 Johannesburg, South Africa

My wife and I arrived on December 18, after a long drive, looking forward to a pleasant stay and an afternoon nap at this iconic hotel. Upon entering the assigned room, we switched on the air conditioning unit which immediately began to leak onto the couch and carpet behind it. We called reception immediately and a Maintenance Technician was duly… Read more
My wife and I arrived on December 18, after a long drive, looking forward to a pleasant stay and an afternoon nap at this iconic hotel. Upon entering the assigned room, we switched on the air conditioning unit which immediately began to leak onto the couch and carpet behind it. We called reception immediately and a Maintenance Technician was duly sent up. He proceeded to explain to us that it was leaking because we had changed the temperature - it should be noted that all we did was switch it on and not change the temperature. It was ridiculous that this feeble explanation was even offered as a way forward! When we pointed out how ridiculous his explanation was, he admitted that their air conditioners were old and needed replacement/renewal. He said the only way to resolve this on the day was to repair the unit and that would take a while. I contacted reception and asked for the Manager at reception and I was assured that she would call back - she did not. I went down to reception and approached the Manager and told her that we wanted another room. I informed her that the unit required a repair and that she needed to move us as we wanted to relax and not wait for repairs to be done. She was quite firm that she would make no such commitment until she understood the problem better. When I pressured her for a room change, she accused me of delaying personnel getting into the room. This was not the case, as my wife was in the room with 2 Maintenance Technicians. At this stage, I asked her to accompany me to the room. She brought along the Facilities Manager and when we got to the room there were 2 Technicians fiddling with the remote. Once again we were told by everyone in the room, that the leak was due to the temperature being changed. This was condescending, absurd and frustrating and we refused to accept that explanation. The solution proposed by the personnel was that an external company would be called out to repair the unit. The Facilities Manager explained that it would take a few hours to diagnose and repair the problem and with no guarantees. At no point during this discussion was there any empathy or appreciation for our situation as the Customers. Furthermore, no remedy was forthcoming. At this stage I reiterated that we were looking forward to an afternoon nap and not wanting to watch Technicians repair the unit. The Manager from reception still refused to acknowledge our situation or offer a solution. I let her know that we were quite comfortable to accept a full refund and move into alternate accommodation. She said that she would come back to us. I was quite exasperated as I did not expect to experience such a lack of empathy and inaction from a Manager of The Bay Hotel. Approximately 10 minutes later the same Manager returned and said that she could move us to another room for a night and then we would have to return to this room. We flatly refused as she was unable to explain how they would guarantee an odorless room from the wet carpet after the repair. A substantial amount of water had already dripped onto the carpet. My wife then also pointed out that the sink in the bathroom had a nasty crack. We asked for a full refund at this stage as this level of accommodation was not our expectation of a luxury hotel. Furthermore, The Manager was not forthcoming with a solution; we were having to push every step of the way to get our basic expectations of service and quality addressed. It appeared as if she was working to find the lowest cost solution for the hotel accepted by us, as opposed to understanding our plight and expectations. The Manager asked for more time, went away and then came back again with the offer of another room on the same floor for the remainder of the stay and 4 vouchers with a total value of R320 (US$24). The vouchers were provided as a token for the inconvenience. We accepted this compromise, thanked her for the vouchers and moved into the new room. Although this experience had a reasonable end, I don't understand why we had to fight so hard for something that should have been quickly and easily resolved at the outset. Also the attitude of the Manager from reception throughout the entire process was that of a robot showing no empathy for her guests and also a total lack of authentic customer service. This is unacceptable from any hotel, certainly from a luxury hotel. The new room had as poor a view as the previous room and also had the noise of workmen emanating from below the green roof. The bathroom was of a very poor standard – damaged floor tiles, water leak stains in the shower, poor quality taps and a shower that vibrated at will. All pointers to poor maintenance and low quality; certainly not that of a luxury hotel. The poor service did not end there. It was clear during the breakfast service that your staff either lack training or are not well supervised. The number of dropped items and items being broken through the breakfast service is quite high. None of the cups at the tables had teaspoons; these had to be requested and eventually I walked up to the waiter counter and got it myself! This was the same during our entire stay. We did reach out via email to the Hotel Host Manager, who apologised for the service and did acknowledge that they have a plan to upgrade the rooms in the coming year. But he did not respond to all of our complaints. SImilar to the Reception Manager, clearly not an active listener and says a lot about the poor culture being driven by the Management Team. Overall a disappointing experience; definitely not meeting our expectations. The Bay Hotel is masquerading as a luxury hotel but is clearly not operating at that level. Unless you are really wanting the location, this hotel is a no-go! Read less
Image of the Tripadvisor rating As good as last time

Jan 22, 2020 EMandJM Sydney, Australia

This was our second stay 4 years later. This is a wonderful accommodation which has character. The service is superb and we recognized Shawn from last trip as well as some others. The location is of course amazing as it’s opposite the beach at Camps Bay and there are plenty of food options to the left and right of the hotel. Also a short walk to… Read more
This was our second stay 4 years later. This is a wonderful accommodation which has character. The service is superb and we recognized Shawn from last trip as well as some others. The location is of course amazing as it’s opposite the beach at Camps Bay and there are plenty of food options to the left and right of the hotel. Also a short walk to Clifton 4 beaches. We has a room facing in to the main pool. The rooms are spacious and clean with pale blue /white beachside theme. The beds are comfortable, minibars well stocked, air con and WiFi work well. All up nothing to complain about. Breakfast buffet is great. Make time for a drink or two at Cameels bar where Cameel will take care of you and entertain you too. This place is of course not cheap but it’s definitely worth the “hard earned”, if we return to CapeTown we will definitely stay here again. Read less
Image of the Tripadvisor rating Great location with potential to be excellent

Jan 21, 2020 206christopherm Edinburgh, United Kingdom

The location is excellent and the facilities on the whole good. However, although individual members of staff are helpful and obliging, there seems to be a lack of overall management and certainly room for improvement!
Image of the Tripadvisor rating Never again!!

Jan 19, 2020 CTGir

Looked forward to a lovely time with friends and family, however all that we experienced was racism and bad service. In relation to bad service, we had to ask for 1 drink 4 times before receiving it and it continued.
Image of the Tripadvisor rating Disappointing - 3 star at best

Jan 12, 2020 RoseEm1810

My experience with The Bay Hotel started before our stay when I found it very difficult to get hold of anyone by phone or email regarding some questions and requests we had for our stay. I did eventually speak to someone, but it took several attempts via email and phone and I wasn't confident that they had noted everything. They clearly hadn't… Read more
My experience with The Bay Hotel started before our stay when I found it very difficult to get hold of anyone by phone or email regarding some questions and requests we had for our stay. I did eventually speak to someone, but it took several attempts via email and phone and I wasn't confident that they had noted everything. They clearly hadn't because when we arrived our room was made up for two people and not 3 as per our booking. It was remedied quickly but we shouldn't have had to deal with that. In summary this hotel is very tired and in need of some serious investment. It is no longer the glittering star of the Camps Bay beach area and is definitely not 5 star in terms of service or attention to detail. It has been totally surpassed by other local guest houses which are generally half the price. (Ocean View House where we stayed for 2 nights at the end of our trip was exceptional). The service is extremely slow throughout the hotel and the staff, whilst they are friendly, lack training. The room we stayed in was spacious but very noisy - air conditioning was very loud, plant machinery outside the room at the back of the hotel was constantly noisy. I don't think I have been anywhere for a very long time where there are still hot and cold taps in the shower and for the bath rather than mixers!! We waited over an hour for food in the staff restaurant one evening when there were only 2 other tables occupied. Breakfast was pretty basic for a 5 star hotel, the cooked food was better. Swimming pools are freezing - even in peak season, constant search for fresh towels as they never seemed to be replenished. Stand out staff were Rolanda in the restaurant and James at the gate. Otherwise, no interaction really at all with anyone else. Front desk staff were poor. Although we will be back to the Cape Town area as soon as we can - it was wonderful, we won't be returning to The Bay Hotel, particularly when there is so much choice in the area. This hotel is really poor value for money. Read less