Fancourt Hotel

I have never had such a wonderful experience, from the moment we arrived after a long drive from Durbanville on a rainy night, we were welcomed with smiles, welcome drinks and outstanding service, all I can say is the enitire experience from start to finish was more then I could have imagined. A special thank you to Dimakatso at the leisure centre for really going beyond expectation and taking care of the girls at the kids club. I was a bit reluctant to leave them to have a date night but when I saw how happy they were and how attentive and loving she was, my mind was at ease and we we able to have a lovely time while they had a ball. She is great and an asset to Fancourt for sure. Thank you once again Fancourt for an amazing experience. We will be back as soon as we can, definitely heaven on earth. 💗 Read less

We were travelling the Garden Route and we had booked to stay at the Fancourt in George for two nights, golf was exceptional on the Links course, caddy was great fun. We had a lovely welcome by the receptionist. The room (530) was spacious and clean, and looked out over a garden. Unfortunately, our bathroom towels smelled of smoke so we got these changed. On arrival, the indoor pool was full of children diving in/not supervised by any adult despite hotel rules, and this was not enforced by staff. My wife said the ladies changing area had towels on the floor on entry and the ladies sauna was full of peoples bathing suits drying! The outdoor pool area was pleasant and there was a warm water area, however again, children not supervised / staff not enforcing rules (nor picking up any litter on the floor around the pool area). I was locked out of the leisure centre locker for 25 minutes on the first day. We ate in the club lounge. My food came out 20 mins after my family was served, so we couldn't eat together; we were recommended a slice of cheesecake however this tasted sour/gone off. We complained and the Manager said that was the last slice, he had tried a fresh one and that tasted ok. They did reduce the bill a little. There very was loud music playing (DJ/ base beat sounds) from about 10pm on our first night. We complained at 10pm, and again at 10.30pm. The bass so loud it caused vibrations. The hotel eventually said they couldn't do anything about it as it off site (Wednesday night). Needless to say, we didn't get much sleep. The adult spa area: my wife was very disappointed as the steam room was cold and sauna warm (not hot). Both ladies toilets were deficated and unusable. My wife was tired/upset and sick of complaining, and then she also got locked out of her locker. My son was glad to leave the children's club after 3 hours and didn't want to return. The breakfast was plentiful and delicious, though I had to ask for a cup of tea three times and when it arrived it didn't have milk. We were all really looking forward to this part of the stay for some relaxation and it was disappointing (save for the golf!) It felt like most of the staff just had their hands out waiting for a tip; I was waiting for some good service! 5 stars for golf and 1 star for the rest. Read less

Absolutly wonderful. Golf, Staff, Hotel, Garden, Pool and Room absolutly outstanding. Dinner at Henry Whites and Lunch at Club House very good. If possible stay minimum two days, playing both courses is really worth it. Take the experiance to the next level and let a Caddy join you. Thank you to Casey and Walther for the great round 💪 It was fun, Fabienne and Robert Read less