The Boardwalk Hotel & Spa

Port Elizabeth, Garden Route

The hotel

Port Elizabeth’s latest edition, the 5-star Boardwalk Hotel & Spa looks set to become a future hot favourite! All rooms are ocean-facing and contemporary in design with excellent mod cons. There’s even a bijou balcony so you can admire your stunning surrounds to the full. Styled after boardwalks famous during the turn of the 20th century, the hotel exudes Victorian grandeur and, being on the Garden Route, it’s handy for exploring close by as well as further field. Chill out on golden sands or laze beside the gorgeous swimming pool, a good book to hand. There’s also a state-of-the-art fitness centre for the body conscious and a full-service spa if you fancy a spot of pampering. A feast for the eyes as well as the mouth, the Boardwalk’s Asian-inspired sumptuous buffets are bound to be a draw for guests and locals alike, as will the relaxing ambience of the lounge bars, boasting an impressive wine menu. The Boardwalk Casino is a short stroll away from the hotel and perfect for a sophisticated night out, chancing your arm with Lady Luck!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In Port Elizabeth, on the Garden Route, facing the Indian Ocean. Transfer time from Port Elizabeth Airport: 20 minutes.

Hotel information

140 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, high-speed Internet access, mini-bar*, tea/coffee maker, safe, hairdryer, bathrobes, slippers, iron and board. Luxury Room with 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults.

Superior Luxury Room with king-size bed as above but more spacious, sleeping maximum 2 adults or 2 adults and 2 children.

Junior Suite with living room and separate bedroom with a king-size bed, sleeping maximum 2 adults or 2 adults and 2 children.

Luxury Suite is larger with an outdoor patio area, lounge and dining area and a separate bedroom with a king-size bed, sleeping maximum 2 adults.

Kipling’s Brasserie. Tshawe Bar. Lobby Lounge. Swimming pool. Spa*. Fitness centre. WiFi access. Laundry/dry-cleaning service*. 24-hour concierge. 24-hour room service*.

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (378)
  • Very good (148)
  • Average (41)
  • Poor (19)
  • Terrible (12)
Image of the Tripadvisor rating No customer care - convention centre, not hotel

Aug 18, 2019 Lorizzz Budapest, Hungary

Here for just three days, thankfully. On arrival found lobby packed due to some convention. That i could deal with, although the hotel has massive convention centre it wishes to impose upon all guests wherever you are. So I went to the bar, it was shut due to a private party for the convention, I tried to go to the restaurant, I could not use… Read more
Here for just three days, thankfully. On arrival found lobby packed due to some convention. That i could deal with, although the hotel has massive convention centre it wishes to impose upon all guests wherever you are. So I went to the bar, it was shut due to a private party for the convention, I tried to go to the restaurant, I could not use that as it was the same private party. I could sit in the lounge if i wanted a drink and order room service. Why are these people not being entertained in the HUGE convention centre, instead of imposing and disturbing normal guests. This is unheard of in any other country. Hotel average otherwise, rooms big and colonial in style although some lights didn't work. Forced to head out for food and drink. staff average, disinterested in customers, always chatting amongst self. i would not recommend this hotel for business or family and would look elsewhere in the area if i ever return. Read less
Image of the Tripadvisor rating Consistently disappoints

Aug 18, 2019 OneWayorReturnPlease Foz do Iguacu, PR

As a regular visitor of the hotel for business, you would have thought there would be some reward. But nope, the hotel promised to provide business special rates if you book direct. It was cheaper to book online across multiple sites, so zero for customer care. The hotel is not that warm or welcoming, this time upon checkin I was informed the… Read more
As a regular visitor of the hotel for business, you would have thought there would be some reward. But nope, the hotel promised to provide business special rates if you book direct. It was cheaper to book online across multiple sites, so zero for customer care. The hotel is not that warm or welcoming, this time upon checkin I was informed the room is not ready, apparently the previous guest was still fast asleep in it at 2pm. No alternatives offered, impacts on the rest of the day as you wait for everything to be done. Generally typical of all processes in the hotel, it works but barely. The bar in the hotel is smoking only, that also needs to change. The rooms are large but very tired, thankfully they are slowly replacing the old lighting systems which never worked. Shower has little to no pressure, meaning a shower in the slimline bath which then makes a mess of the bathroom. Mini bar never stocked, you have to ask for exactly what you want delivered and pay on delivery. Hotel lacks management, commitment, common sense, innovation and customer care. The nearby Radisson although a little up the road. Is becoming a better recommendation. Always a struggle to get staff to do anything, only the concierge and porters offer any real enthusiasm. The hotel seems to be moving towards a budget hotel operation instead of the luxury operation it once was over five years ago. Read less
Image of the Tripadvisor rating Leisure stay

Jul 27, 2019 ummutayyiba Port Elizabeth, South Africa

. We had the most pleasant stay . Love the rooms they very comfortable with sea facing balconies . One of the most spectacular views They have an indoor heated pool which is a big plus as the weather in Port Elizabeth is more often coldish . They have a lovely up to date gym . And Camelot spa on the premises . Situated close to the boardwalk which… Read more
. We had the most pleasant stay . Love the rooms they very comfortable with sea facing balconies . One of the most spectacular views They have an indoor heated pool which is a big plus as the weather in Port Elizabeth is more often coldish . They have a lovely up to date gym . And Camelot spa on the premises . Situated close to the boardwalk which is host to many eating places etc Read less
Image of the Tripadvisor rating Disappointing - 5* hotel with 2* service

Jul 25, 2019 chloee730

After hearing great things about the hotel my partner and I booked to stay at the last minute. Upon arrival nobody greeted us, in fact we left our in car in a no parking area while we came inside to find out where to go. At reception I was then ignored for a while by several members of staff walking past. Once I finally reached the desk an… Read more
After hearing great things about the hotel my partner and I booked to stay at the last minute. Upon arrival nobody greeted us, in fact we left our in car in a no parking area while we came inside to find out where to go. At reception I was then ignored for a while by several members of staff walking past. Once I finally reached the desk an incredibly rude woman informed me that our pre-paid stay was in fact not paid and that the room is not ready and we should go and come back. While check in was 2pm and we arrived at 1.20pm we were quite surprised as this was the only hotel we have encountered during our tour of SA that had this issue. We then tried to find somewhere to wait (as the staff didn’t bother to tell us there was a bar or restaurant on site) and eventually ordered a bottle of water while we waited. Once it was time to check in we waited for at least 10 minutes to pay but couldn’t find any staff. We were then accosted at breakfast by another rude member of staff about this water. Rooms were fine, bathroom is good, internet is hit and miss, breakfast is below average, service is generally abysmal other than a few members of staff and not what I would expect at any so called 5* hotel. Highlight of our stay was the brilliant team in the spa and their excellent treatments - highly recommend you visit the spa whilst you stay elsewhere. Read less
Image of the Tripadvisor rating Hit and miss

Jul 14, 2019 MrKing34 Johannesburg, South Africa

The hotel rooms are spacious. There’s a separate desk and chair. Separate arm chair. Enough hanging space and three drawers in the cupboard. Bathroom has a single vanity and separate walk in shower and toilet. There is also a free standing bath. Room had been recently renovated and is very nice. The location is very good. Easy to access by road… Read more
The hotel rooms are spacious. There’s a separate desk and chair. Separate arm chair. Enough hanging space and three drawers in the cupboard. Bathroom has a single vanity and separate walk in shower and toilet. There is also a free standing bath. Room had been recently renovated and is very nice. The location is very good. Easy to access by road and also easy to just walk out through the big arch to Marine Road. As for the rest the retail is a bit sad. Many vacant shops waiting for the big shutdown and overhaul. Casino is a bit tired and needs a refurb as well. Food at the hotel is not great. Even the orange juice at breakfast is undrinkable. So not a fan of their food prep. Some staff were friendly and helpful. Others were unfriendly and uncaring. Hotel seems to be in a state of flux re direction and management. Management presence was non existent. I suggest head office consider the staff deployment there as it’s below par. A new team is needed to boost service levels. Despite the challenges it may be the best property in the area. Read less