The Boardwalk Hotel & Spa

Port Elizabeth, Garden Route

Virgin rating

The hotel

Port Elizabeth’s latest edition, the 5-star Boardwalk Hotel & Spa looks set to become a future hot favourite! All rooms are ocean-facing and contemporary in design with excellent mod cons. There’s even a bijou balcony so you can admire your stunning surrounds to the full. Styled after boardwalks famous during the turn of the 20th century, the hotel exudes Victorian grandeur and, being on the Garden Route, it’s handy for exploring close by as well as further field. Chill out on golden sands or laze beside the gorgeous swimming pool, a good book to hand. There’s also a state-of-the-art fitness centre for the body conscious and a full-service spa if you fancy a spot of pampering. A feast for the eyes as well as the mouth, the Boardwalk’s Asian-inspired sumptuous buffets are bound to be a draw for guests and locals alike, as will the relaxing ambience of the lounge bars, boasting an impressive wine menu. The Boardwalk Casino is a short stroll away from the hotel and perfect for a sophisticated night out, chancing your arm with Lady Luck!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In Port Elizabeth, on the Garden Route, facing the Indian Ocean. Transfer time from Port Elizabeth Airport: 20 minutes.

Hotel information

140 rooms. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, high-speed Internet access, mini-bar*, tea/coffee maker, safe, hairdryer, bathrobes, slippers, iron and board. Luxury Room with 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults.

Superior Luxury Room with king-size bed as above but more spacious, sleeping maximum 2 adults or 2 adults and 2 children. 

Junior Suite with living room and separate bedroom with a king-size bed, sleeping maximum 2 adults or 2 adults and 2 children. 

Superior Luxury Family Room with a lounge and dining area, king-size bed, sleeping maximum 2 adults and 2 children. 

Luxury Suite is larger with an outdoor patio area, lounge and dining area and a separate bedroom with a king-size bed, sleeping maximum 2 adults.

Kipling’s Brasserie. Tshawe Bar. Lobby Lounge. Swimming pool. Spa*. Fitness centre. WiFi access. Laundry/dry-cleaning service*. 24-hour concierge. 24-hour room service*.

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (396)
  • Very good (161)
  • Average (53)
  • Poor (27)
  • Terrible (20)
Image of the Tripadvisor rating stunning views, stylish rooms

Apr 13, 2024 nazlig63 Gauteng, South Africa

stunning views, stylish rooms, spacious hotel, friendly staff and delicious food, near the beach, casino and mall, we had a lovely evening at this hotel.Thank you for sponsoring Safta award winner Nazli George Aunty Ivy from 7de laan work soon to be seen as Ragel in Skemergrond on Kyknet
Image of the Tripadvisor rating An improved experience - well done

Mar 17, 2024 OneWayorReturnPlease Foz do Iguacu, PR

I have stayed at the Boardwalk at multiple times of the year for nearly 10 years. I have given the hotel some poor reviews in the past, however I am pleased to say that on my visit in March the hotel stay for 4 nights was very pleasant. Staff appeared more motivated and friendly, breakfast was more orderly and not the chaos which happened for… Read more
I have stayed at the Boardwalk at multiple times of the year for nearly 10 years. I have given the hotel some poor reviews in the past, however I am pleased to say that on my visit in March the hotel stay for 4 nights was very pleasant. Staff appeared more motivated and friendly, breakfast was more orderly and not the chaos which happened for too long. The hotel was clean, everything worked. There is a push to save water, my only negative comment is that the hotel has changed the faucets on all the taps which whilst reducing the throughput, also splashes/wastes water at the same time. It was also nice to see some of the staff I have got to know over the years still there. Hopefully this level of service and attention continues. Read less
Image of the Tripadvisor rating WOW

Feb 18, 2024 StuartRon Sheffield, United Kingdom

Wow stunning hotel beautifully appointed public areas situated on the coastal road. The sea-view room was immaculate spacious with a fabulous bathroom. A very comfortable king size bed. The room has all that you would expect in a 5 star hotel including U.K. style power points to recharge any equipment and USB points. If you want to use a South… Read more
Wow stunning hotel beautifully appointed public areas situated on the coastal road. The sea-view room was immaculate spacious with a fabulous bathroom. A very comfortable king size bed. The room has all that you would expect in a 5 star hotel including U.K. style power points to recharge any equipment and USB points. If you want to use a South African plug point you must have a South African adapter (other two pin adapters will not fit - it MUST be a SA specific adaptor) The staff were welcoming, even gave a short explanation of all the hotel had to offer. All the staff were friendly and smiling. A special mention of the young lady who made me an omelette for breakfast who was a delight as was her omelette. Attached to a huge shopping mall with lots of great shops and fast food type restaurants. Read less
Image of the Tripadvisor rating Very disappointed-poor service.

Feb 17, 2024 Sharon C

First impressions were okay, a large imposing property which would look at home in Florida, located across from beach, attached to mall with shops, casino and restaurants. Large room, with terrace leading to pool BUT don't be fooled because service is extremely poor. I ordered bar food, when it arrived I refused to eat it, it looked terrible, the… Read more
First impressions were okay, a large imposing property which would look at home in Florida, located across from beach, attached to mall with shops, casino and restaurants. Large room, with terrace leading to pool BUT don't be fooled because service is extremely poor. I ordered bar food, when it arrived I refused to eat it, it looked terrible, the waitress even agreed with me! I spoke with Manager, who was very laid back and didn't offer any form of good will not even a drink! I phoned Housekeeping about laundry and was promised it would be returned the next day. They were very slow to respond and next day my laundry never arrived, after chasing them again to discover they had forgotten to give it to the contractor! It was returned dirty, no compensation, nothing. They really don't care, the service at breakfast is not 5 star. They must be cutting costs, no pool service, no bar. Very disappointed 😞 No doubt the Management will cut and paste their standard response to this...looks like they've been referring these complaints for a while and nothing changes. Read less
Image of the Tripadvisor rating Horrific

Nov 26, 2023 Arran H

Absolutely horrific hotel Lacklustre employees who are so slow at doing anything they may as well be going backwards. Food in the bar completely substandard Apparently 5 * hotel when I have stayed in better premier inns. The only positive was the fact it was only for one night. No plugs for the baths and had to request one in reception and when… Read more
Absolutely horrific hotel Lacklustre employees who are so slow at doing anything they may as well be going backwards. Food in the bar completely substandard Apparently 5 * hotel when I have stayed in better premier inns. The only positive was the fact it was only for one night. No plugs for the baths and had to request one in reception and when I asked for one the hotel employee started to explain they don’t give out bath plugs because they are trying to save water. You honestly could not make it up. Terrible dated hotel with staff who really do not want to be there. Give this place a wide berth. Read less