The Boardwalk Hotel & Spa

Bad points: We went in July, off season. The hotel had an odd vibe - over staffed yet under serviced. It was almost ghostly. Overall poor service. Surprised to find mouldy bread at breakfast. Told breakfast staff about the mouldy bread and they simply confirmed yes, it is mouldy but none of them thought it was their responsibility to do anything about it. Many of the staff seemed to be work shy and not welcoming - actively avoiding helping and choosing to talk amongst themselves instead. They didn’t want guests sitting in the lobby which was odd. At one point we asked for a drink from the bar and they said they couldn’t serve us because they’ve lost the key! Lol - would make a great TV comedy show! The quality of toiletries, tea coffee, etc in the rooms was low budget. There is a games room (PS5 etc) manned by a guy who looks like he pulled the short straw - he was not happy to be there - or for anyone else to be there. Good points: This is a beautiful building which looks grand. It is well kept with beautiful furniture and is very clean. Comfy rooms and beds. Front desk staff were very professional and helpful. It has a breakfast room but no restaurant. They do have a bar that serves food. The bar staff were particularly welcoming and nice along with the very accommodating chef. Other individual staff were also great but the team work was missing. Remember guys, team work makes the dream work! Odd place, not a 5 star hotel. Its focus is on conferences and business guests with tourists more of an afterthought/inconvenience. Most of the staff seemed annoyed to have to be there?! Shame as it has a lot of potential. Maybe senior management should pay a visit. Read less

A little disappointed at how the standards have dropped from last year to this year. Food in the Tshwane bar and service is so poor. The manager Mzi who used to be in the Bar and who was so good was moved to the Casino and the difference is felt. Hotel lacks attention to detail but staff does try. Think management should not call themselves 5 star when they more a 3 Read less

I have stayed at the Boardwalk at multiple times of the year for nearly 10 years. I have given the hotel some poor reviews in the past, however I am pleased to say that on my visit in March the hotel stay for 4 nights was very pleasant. Staff appeared more motivated and friendly, breakfast was more orderly and not the chaos which happened for too long. The hotel was clean, everything worked. There is a push to save water, my only negative comment is that the hotel has changed the faucets on all the taps which whilst reducing the throughput, also splashes/wastes water at the same time. It was also nice to see some of the staff I have got to know over the years still there. Hopefully this level of service and attention continues. Read less

Wow stunning hotel beautifully appointed public areas situated on the coastal road. The sea-view room was immaculate spacious with a fabulous bathroom. A very comfortable king size bed. The room has all that you would expect in a 5 star hotel including U.K. style power points to recharge any equipment and USB points. If you want to use a South African plug point you must have a South African adapter (other two pin adapters will not fit - it MUST be a SA specific adaptor) The staff were welcoming, even gave a short explanation of all the hotel had to offer. All the staff were friendly and smiling. A special mention of the young lady who made me an omelette for breakfast who was a delight as was her omelette. Attached to a huge shopping mall with lots of great shops and fast food type restaurants. Read less