Johannesburg, South Africa
All rooms feature air-conditioning, WiFi access*, separate bathtub and shower, 32-inch HDTV, mini bar*, hairdryer, iron and ironing board, safe, and bathroom amenities.
Standard rooms have suburban city views, with either 1 king-size bed or twin beds, sleeping maximum 2 adults and 1 child.
Deluxe rooms are larger in size and are located on higher floors, with partial views of the suburb and the city, a chaise lounge, and either 1 king-size bed or twin beds, sleeping maximum 2 adults and 1 child.
Interconnecting standard and deluxe rooms with 1 king room and 1 twin room are available.
Executive Rooms includue access to the executive club lounge, which serves complimentary breakfast, drinks and snacks during the day, and private check-in and check-out. These rooms are located on higher floors, include bathrobes and slippers, and have either 1 king-size bed or twin beds, sleeping maximum 2 adults and 1 child.
One Bedroom Suites include access to the executive club lounge, which serves complimentary breakfast, drinks and snacks during the day, and private check-in and check-out. These suuites are located on higher floors, featuring a separate living/dining area with additional TV and sleeper sofa, bathrobes and slippers, and bedroom with 1 king-size bed, sleeping maximum 4 people.
One Bedroom Terrace Suites are the same as above, but are corner suites, with the addition of a private terrace.
Rating summary
Exceptional, better than any other hotel we have stayed in Sandton.
Dec 6, 2023 dianjvr Hermanus, South Africa
Nice Hotel and Staff
Dec 5, 2023 IAM88 Sligo, Ireland
Exceptional Customer Service
Nov 30, 2023 Tanele H
Family Visit
Nov 28, 2023 AntwanZA Durban, South Africa
Cross-check your bookings to avoid unpleasant surprises!
Nov 27, 2023 KAMAL S
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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