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Like stepping into a black and white movie, this glitzy hotel’s a masterpiece in monochrome, oozing old Hollywood glamour with decadent décor details like geometric fan motifs and glittering mirrors. It comes with VIP extras like a swimming pool, and its location is simply Oscar-worthy – among the boutiques, cafés, and entertainment venues of buzzing Melrose Arch. The dining spaces at Protea Hotel Fire & Ice Johannesburg Melrose Arch transport you Stateside too, with gourmet burgers oozing tantalizing toppings and paired with velvety milkshakes, as well as sharing snack baskets and sliders, and cocktails fit for any Oscar night after party.
Amenities
Fitness Centre/Gym
Restaurant
Room Service
Swimming Pool
Where is it
Located in the precinct of Melrose Arch. Transfer time from Johannesburg’s O.R. Tambo International Airport: 30 minutes.
Hotel information
197 modern rooms. All with air-conditioning, LCD flat-screen TV, WiFi access, tea/coffee-making facilities, mini-bar fridge and safe*. Contemporary Guest Rooms have 1 king-size bed or twin beds, sleeping maximum 2 adults.
Restaurant on site (International cuisine). Swimming pool. Fitness room. Lobby lounge. 24-hour room service*.
* Denotes local charge.
Based on 1225 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (409)
Very good (525)
Average (164)
Poor (71)
Terrible (56)
Stunning hotel room
May 9, 2022AngelaL226Southport, United Kingdom
What a stunning hotel! We had the most amazing room whilst visiting Johannesburg on a tour of South Africa.
The staff were all excellent, efficient and friendly!
The food was all excellent and fresh. We are here for both breakfast and had an evening meal in the restaurant!
I would highly recommend this hotel!
Whilst staying here we also did a…
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What a stunning hotel! We had the most amazing room whilst visiting Johannesburg on a tour of South Africa.
The staff were all excellent, efficient and friendly!
The food was all excellent and fresh. We are here for both breakfast and had an evening meal in the restaurant!
I would highly recommend this hotel!
Whilst staying here we also did a wine tasting within the hotel grounds which was also excellent.
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Beautiful Hotel
Apr 30, 2022chrisbA8775QZ
A solid 4 star hotel. Beautiful area, safe, and great to walk around. Hotel had wonderful staff. The public spaces and rooms are in excellent condition, very clean. Food was very good. Definitely would return.
Little treat
Mar 18, 2022JamesM008Johannesburg, South Africa
The hotel has this feeling that something great is about to happen.
Lovely property. Liked listening to the staff, they all seem upbeat. With the hotel recently reopening they are not far from being complete again.
I’ll be back, love the arch
Great stay
Mar 16, 2022terriannhatCape Town, South Africa
Very clean and funky hotel with friendly and helpful staff. Perfect location for all restaurants and shopping in Melrose Arch - can walk evrywhere. Good value. Great breakfast. Would definitely stay again
No flexibility with payments and hotel serious safety issues.
Feb 23, 2022gasa71Milan, Italy
Friendly staff, but inflexible and unwilling to accommodate customers.
Holes in the hotel security.
I ask to pay the hotel bill immediately on arrival, with AMEX, but their terminal does not accept payment by phone.
I then ask to enter the card details manually in their pos and I am incredibly answered that it is not within the rules of the…
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Friendly staff, but inflexible and unwilling to accommodate customers.
Holes in the hotel security.
I ask to pay the hotel bill immediately on arrival, with AMEX, but their terminal does not accept payment by phone.
I then ask to enter the card details manually in their pos and I am incredibly answered that it is not within the rules of the Marriott group. I come from several nights in several hotels of the same group, in Cape Town and Johannesburg, and I was able to enter the data manually, again for the same problem.
Last year i spent more then twenty nights in Marriott hotel groups and i paid few times in the same way, with DIners at the time.
Instead, I am asked to fill in a form authorising them to credit my card, unspecified amount.
I answer no. Extremely insecure and also open to possible errors. At that moment I am told over the phone, I was already in the room at the computer to see their template, that I will be escorted out of the room for non-payment! ( I am elite silver member of Marriott). Imagine the shock.
The problem is solved by using a second card, personal and not business. I would have changed hotels if not for the travel and that the only hotel nearby is from the same group.
Once back in the room, after an hour of discussions where no one wanted to understand, despite obvious discrepancies in rules between the same hotels in the group, I realise that access to the corridors of the rooms is completely free, anyone can access them.
There is a guard at the entrance, but if an ill-intentioned person asks to go up to the bar, located on the first floor next to the rooms, from there he could easily access the entire hotel and the neighbouring gym. Not exactly state of the art in terms of security. I even locked the door latch at night for safety.
Two recommendations to Marriott:
For room payments in case of problems, send a link with the amount to be paid clearly written, as is the case with airlines company and not a generic authorisation to credit the cards.
Solve the security problem at the Fire&Ice Hotel on Melrose as soon as possible, as it should have been solved yesterday.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
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If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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Stunning hotel room
