Protea Fire & Ice Melrose Arch

Johannesburg, South Africa

The hotel

Like stepping into a black and white movie, this glitzy hotel’s a masterpiece in monochrome, oozing old Hollywood glamour with decadent décor details like geometric fan motifs and glittering mirrors. It comes with VIP extras like a swimming pool, and its location is simply Oscar-worthy – among the boutiques, cafés, and entertainment venues of buzzing Melrose Arch. The dining spaces at Protea Hotel Fire & Ice Johannesburg Melrose Arch transport you Stateside too, with gourmet burgers oozing tantalizing toppings and paired with velvety milkshakes, as well as sharing snack baskets and sliders, and cocktails fit for any Oscar night after party.

Amenities

  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Swimming Pool

Where is it

Located in the precinct of Melrose Arch. Transfer time from Johannesburg’s O.R. Tambo International Airport: 30 minutes.

Hotel information

197 modern rooms. All with air-conditioning, LCD flat-screen TV, WiFi access, tea/coffee-making facilities, mini-bar fridge and safe*. Contemporary Guest Rooms have 1 king-size bed or twin beds, sleeping maximum 2 adults.

Restaurant on site (International cuisine). Swimming pool. Fitness room. Lobby lounge. 24-hour room service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (405)
  • Very good (525)
  • Average (164)
  • Poor (71)
  • Terrible (55)
Image of the Tripadvisor rating Dishonest staffs !!! Beware of your belonging!!!

Nov 23, 2020 annahuynh1612

I stayed one night in this hotel. When I was on my way to the airport, I realized that I forgot my Kindle in the room. I called right away to the hotel and ask, they confirmed to me that they had my Kindle in the safe place. I informed them that my colleague will stay there in 3 days and pick it up for me. However, when my colleague checked in,… Read more
I stayed one night in this hotel. When I was on my way to the airport, I realized that I forgot my Kindle in the room. I called right away to the hotel and ask, they confirmed to me that they had my Kindle in the safe place. I informed them that my colleague will stay there in 3 days and pick it up for me. However, when my colleague checked in, he asked about my Kindle, they said that they can not find the Kindle, they will check and get back to him. Next day, still no one contact to him. Then he called to reception again 4 times, each time they answered the same. Then I called them 2 times, one time they hang up the phone on me, another time I asked for the name of the person who I am speaking with ( her name is Carina) which I think it is the same person I speak earlier. That is why they could not hang up the phone on my face. She said she would check and get back to me, upon taking my phone number to call me back and still no one call me back. On the other hand, my colleague called and asked to speak with their Manager, again the receptionist said they will talk to their supervisor and call him back. Nothing again!!! In the end, my colleague has to go down to reception and asked to speak with their Manager. The Manager said he did not know about anything and will check and call my colleague to his room. But my colleague insisted that he will wait at reception until they find my Kindle. That is when they give back my Kindle to my colleague. Unbelievable! I can not believe that they need almost a day to check if they have my Kindle or not while I had them confirmed that my Kindle is in safe place 3 days ago. What makes me angry is that they said they would check and get back to my colleague and me, and no one called back, we had to call so many time for the same useless answer. And if my colleague did not insist to wait at the reception, I think I would lost my Kindle! I can’t believe it is a 4 star hotel and I had to go through such a drama to get back my Kindle. So beware of your belonging! Read less
Image of the Tripadvisor rating Not Bad

Oct 18, 2020 Edenknight Istanbul, Turkey

We stayed as crew member from 14th October till 17th October of 2020. Mainly i would like to say, the staff is nice, mostly helpful, try to communicate immediately which is smt nice for the guests. Breakfast is also nice and enough, just i’m pointing out the omelette corner, it wasn’t enough clean and appetizing for whom who saw the making of… Read more
We stayed as crew member from 14th October till 17th October of 2020. Mainly i would like to say, the staff is nice, mostly helpful, try to communicate immediately which is smt nice for the guests. Breakfast is also nice and enough, just i’m pointing out the omelette corner, it wasn’t enough clean and appetizing for whom who saw the making of eggs. Wi-fi is also good enough, needed no access-code, easily you can connect. The biggest point that i would like to write about was the crowd. Three days long the entrance and lobby were crowded full of people and some of them weren’t putting a mask on the face. With fulled of luxurious cars at the autopark there had been celebration, happy birthday parties, live music etc. Not only risks of Covid-19 but also noisy pollution in the late night were not so good for guests Anyway in a secure location, not far away from mall there are many facilities for eating, with comfortable rooms, you can consider as an option. Read less
Image of the Tripadvisor rating Royal treatment

Sep 7, 2020 the-ultimate_guest Greater Johannesburg, South Africa

One of the best hotels around joburg,the treatment is world class,very secure and clean.professionalism at its best,its also good that they are vigilant with Covid-19 regulations which makes the place very safe to be at during this pandemic
Image of the Tripadvisor rating Great stay!!

Apr 5, 2020 kacc18 Manasquan, New Jersey

The staff at the hotel treated us like family. Hotel manager Tania, Nonnie, and the rest of the staff were absolutely wonderful. We visited during the beginning of the coronavirus and they were always very helpful with information and helping us figure out travel plans. There are many unique lounges, Apple computers, nice bar inside with outside… Read more
The staff at the hotel treated us like family. Hotel manager Tania, Nonnie, and the rest of the staff were absolutely wonderful. We visited during the beginning of the coronavirus and they were always very helpful with information and helping us figure out travel plans. There are many unique lounges, Apple computers, nice bar inside with outside seating near pool, good restaurant and room service, cool milkshake bar, and the best breakfast spread we had during our trip to South Africa. I wholeheartedly thank Tania and her staff for a great stay! Read less
Image of the Tripadvisor rating Fabulous!!!

Mar 31, 2020 luucie777 Brazil

The hotel design is just fabulous, i was amazed with my room, so beautiful and cosy. Staff is very kind. Hotel is located in the best area of Jo-Burg, awesome restaurants and shops around, all within walking distance. Amazing!!