Radisson Blu Hotel Sandton

I recently stayed at the Radisson Blu Sandton with my boyfriends company for a function and one disappointment after another. We got there at 11.40 and we're told the rooms would be ready at 14.30 and not at 11.30 like previously communicated with the company. They told us to head up to the pool for lunch. We did, only to be told they are not open. Eventually after asking what must we do now? no room, no lunch, no drinks they eventually served us drinks. We then went down at 14.45 and the rooms were still not ready, keeping in mind we had a function to attend that evening and needed to get ready and some still had some work to do. After speaking to managers, FOH staff some of us eventually for rooms, and not the rooms we reserved but it was something. The staff just shrugged their shoulders and said there is nothing they can do due to a previous group checking out late. So it's not their problem, which infuriated some of the people in our group. Also the company had booked about 40 rooms for that evening. 3 of the couples were asked to share the penthouse suit only for one of their wives to get locked into her bedroom after the door jammed. The staff took 20min to get there and after 1 hour her husband had to literally break the door down to get her out, we were now running late for our function. Our room also only had 1 coffee pod, 1 milk, 1 robe... it was a king room ment for 2 people. We then asked for a free shuttle that the hotel provides within a 5km radius from the hotel. At reception they said we didn't need to book, just head down to the entrance and ask. We did this and 4 shuttle drivers were sitting there refusing to take us. Said reception didn't know what they were talking about and they showed us they has taken a permanent marker and blacked out the "5" and said they changed the free shuttle served from 5km radius to 1km. So they won't take us. I showed them on the hotels website it says 5km, they shouted and said no it's 1km. So we stopped arguing as we were already late and called an Uber They were promised a fixed door on return. Well apon returning that evening, not only did their room key not work, their door had not been replaced and they had to move to another room on another floor, this all at 11.30 the evening. No apologies or anything from the staff. The next morning when checking out, I asked if a drink we ordered from room service could be taken off our bill as we didn't open it. The lady at the counters response was "No sorry, but YAY we can drink it now" needless to say I went back to fetch the drink. The FOH staff have no customer skills what so ever! Pathetic service from the staff! Read less

This hotel inexplicably made a mistake on our 5 night pre-booked PRE-PAID stay. Security turns up on the door middle of the night demanding to know why we are in the room and trying to get us to leave when our checkout was the next morning. No apology, claimed a "system glitch" changed our booking (that's actually NOT how the system works), no correction to the booking. Created a new reservation in my name without my permission to try to cover their mistake. 2 weeks later they still haven't sent a correct invoice despite multiple emails. Oh, and they keep mis-gendering me as Mr despite knowing I'm female and being reminded of this. One of the pillows was dirty and it took multiple asks before the sheets were changed and a clean pillow provided. Avoid this hotel like the plague. Read less