Sun City Cabanas

My wife and I stayed in a twin lake facing room on the ground floor. It's definitely worth paying slightly more to stay in one of these rooms. There are recliners outside to sit on and enjoy the beautiful outlook over the lawns and lake view. Rooms are small but neat, refurbished and well equipped. They provide a good base to explore all the activities at Sun City. The bus is available 24 hours a day and takes you to Sun Central. Cabanas are well located to enjoy a stroll back after dinner. Breakfast offers a good variety of food. Cleaning staff were friendly. Reception checking in and concierge desk did their job efficiently but did not seem happy to be there and were not friendly - a smile costs nothing and can greatly enhance one's overall impression of the hotel. Overall we thoroughly enjoyed our stay and would go back. Read less

I had booked as a birthday surprise for my husband and I was originally doubting my choice. But was pleasantly surprised after reading quite a few negative reviews. Reception desk could be a little more pleasant and smiley, but they can have some quite rude guest's to have to deal with. But please SMILE more. Concierge desk we had Dora. Could not have asked for a more pleasant and smiley and helpful person. Breakfast waiter was Thembo. WOW what can we say about him except THANKYOU you made our mornings at breakfast. The biggest smile and help you could ask for. Maybe we were just lucky or maybe it is sometimes how you approach people. I had witnessed some quite rude guest's. Our room overall was quite good. Lovely and clean. Clean towels sometimes didn't get to your room until the afternoon. As they stripped rooms early and had to wait on clean linen. We would definitely go again Read less

The rooms are clean and neat. The bath room and toilets are separate. The bed is comfortable. Air conditioning is good. But the place is a bit cramped. All the required facilities are available but the rooms looked a bit tightly packed. Probably the rooms are good for one person or they should put just a queen bed for 2 persons. The Breakfast is very good. A nice pool is available. Otherwise a very spacious place and with nature. Attitude of the reception was not very friendly. Probably they were overworked. Read less

We stayed at the Cabanas on the 1st October for 10 nights and let’s just say, we will never stay again. The customer service was appalling and quite frankly the worst customer service we have ever received from anywhere. The reception, concierge and restaurant staff don’t even acknowledge you, never mind crack a smile. We went to the concierge desk several times to make dining reservations and sort out the safari bookings, the woman behind the desk made us feel we was such a nuisance for actually making her do her job. We then just decided to make the reservations ourselves because the service was so bad. The rooms are soooo small and basic which we knew they would be from all the other reviews. The bed was comfy but the pillows were awful, constantly leaving us with a sore neck. We had a constant issue with our sink not draining and the shower smelt of damp. The sink problem was fixed twice which is good however we shouldn’t of been given a room with this issue in the first place. The door to your room is the only source of natural light so you have to leave the curtains wide open to have daylight in your room but at the same time, everyone who walks past stares into your room making you feel really uncomfortable. On one occasion the cleaners didn’t leave us any towels and we had just got back to the room for a shower before going to our dining reservation. I had a walk around to find one of the cleaners to ask for some towels and I just got the response of ‘they aren’t ready yet’ so I was left with no towels so I couldn’t have a shower. Is there just one set of towels that gets washed?!? Appalling that you could leave guests without towels!! The breakfast is really nothing to rave about, the food was basic and the same choices every day. Some days we went to breakfast, half of it was empty as they are not really on top of bringing fresh food out. One of the mornings I went to the vegetarian omelette stand and the woman serving me didn’t smile once nor did she even speak a single word to me. She just stood there with the spatula in her hand with a blank expression which is the standard of customer service here. The pool was soooooo disappointing. It was constantly full of leaves and dirt so we never went in it which was a shame as we usually love the swimming pool in the other locations we go to. I never once saw anyone even attempt to clear it out and there was a constant ‘skin’ on the pool which was revolting to look at. We never had high expectations of the Cabanas as we knew it would mainly be a base for us for the safaris etc however not even the basics where covered. Overall I would save your money and go elsewhere!! Read less

First impression: Reception staff, not very friendly at all, while doing check-in it seemed they were doing us a huge favor... Then the room, very small and cosy although there's a full view to the exterior. Means that anyone walking to their own rooms can see your tv and beds unless you close the hard curtains. So, if one wants some privacy, better leave it into full darkness as there aren't any more windows. The fact that the bathroom stands enclosed at the end of the room makes it prone to humidity and after one bath you can really feel it. Depending on the hour, breakfast can be a real nightmare, poor organization and communication between the staff makes it very difficult. Food is not bad but most of the appliances need a good retirement. The surroundings are nice, although the hotel was quite full the pool was pleasant although not very clean. In short, it's a nice ressort for family weekends or teenagers parties as they have lots of different activities around. Else, it really requires a firm manager hand. Read less