The Cascades

Sun City, South Africa

The hotel

With lush gardens, an aviary, its unique architectural design and 7740 sq m of water features, the polished 5-star Cascades hotel really is an exciting place to stay in Sun City. All of the 241 air-conditioned rooms and suites offer fabulous views over the tropical gardens, spectacular golf course or the bushveld beyond. The hotel offers a relaxing atmosphere and has a stunning pool complex with its own island and waterfall so it's a great place to take the family. Whether it’s strolling through the fantasy gardens, enjoying 18-holes in the championship golf courses, taking a dip in the gorgeous swimming pool or having a lesson from the tennis professional, your stay here is bound to be fun filled and boredom-free!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access
  • Golf
  • Tennis
  • Restaurant
  • Casino

Where is it

Overlooking the Cascades Lake and gardens. Inter-hotel shuttle. Transfer time from Johannesburg Airport: 3 hours.

Hotel information

241 rooms offering views over the tropical gardens, spectacular golf course or the bushveld beyond. All with air-conditioning, TV, mini-bar*, hairdryer and views of the gardens or pool. Luxury Rooms with 2 twin beds, sleeping maximum 2 adults.

Luxury Family Rooms are larger offering ample space for families with 1 queen-size bed and sleeper bed, sleeping maximum 2 adults and 2 children.

Superior Luxury Rooms offer views of the golf course and the mountains with 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are located on the ground floor with spectacular views, sleeping 2 adults and 2 children with a separate dining area and sleeper sofa.

Superior Luxury Rooms with balcony offer views of the Pilanesberg and overlook the swimming pool and the golf course, sleeping maximum 2 adults.

Luxury Suites with lounge area, overlooking the swimming pool with garden views and 1 king-size bed, sleeping maximum 2 adults

2 restaurants; Bocado (Mediterranean cuisine), Peninsula (International dishes), Luma Bar and Lounge. Nightclub*. Swimming pool complex. Health spa* and gym. Tennis and golf* on the Gary Player and Lost City Golf Courses*. Both morning and sunset game drives* available in the neighbouring Pilanesberg National Park. Adjacent to large casino and entertainment/shopping complex and Valley of Waves (water park). Cinema. Segway, one of the world’s longest Zip Slide, Grizzly Quads and many, many more fun-filled activities for the whole family. WiFi access available. Complimentary parking.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (219)
  • Very good (265)
  • Average (155)
  • Poor (92)
  • Terrible (93)
Image of the Tripadvisor rating BoodyRocco Cascades, Sun City

Jan 17, 2020 BoodyRocco Johannesburg, South Africa

This is an excellent hotel well located within the Sun City complex. It is close to all amenities including the entertainment centre, valley of the waves and a host of restaurants and casino.The breakfast was excellent. The muffins and the fruit scones is the best that I have eaten anywhere. The ambiance of the hotel is great. The hotel is very… Read more
This is an excellent hotel well located within the Sun City complex. It is close to all amenities including the entertainment centre, valley of the waves and a host of restaurants and casino.The breakfast was excellent. The muffins and the fruit scones is the best that I have eaten anywhere. The ambiance of the hotel is great. The hotel is very well furnished and tastefully decorated. The staff were extremely pleasant and always willing to assist. The rooms are very spacious andwell furnisned. The bed was very comfortable. There was nothing not to like. Read less
Image of the Tripadvisor rating How do the still retain a 5 star rating for this resort!!!

Jan 14, 2020 cuanr2017

We stayed in rooms 506 and 507. Where do I start with my review.... Most expensive accommodation on my trip for the most disappointing accommodation on my trip. On arrival our greeting from the front desk staff was disgusting we were all made to feel unwelcome and to get information about the resort was painful... almost like starting a fire with… Read more
We stayed in rooms 506 and 507. Where do I start with my review.... Most expensive accommodation on my trip for the most disappointing accommodation on my trip. On arrival our greeting from the front desk staff was disgusting we were all made to feel unwelcome and to get information about the resort was painful... almost like starting a fire with no firelighters... on our way to our rooms the staff lift/stairs door was open were there was food scraps and rubbish visible. Then we get our rooms and get disappointed again. The photos used to look us in to deciding to move forward with accommodation did not match the level we received. They were both outdated, the resort book was falling apart and everything was dark lights are a rarity. Room 507 was a non smoking room however I believe it is a smoking room for the cleaners whilst cleaning rooms. Room 506 had damp smell and mould on the roof pictures attached. The to top it all of being on level 5 in the hotel was great if you had lifts that work. They worked occasionally and when they did you were in fear you could get stuck in them. Buffet breakfast we likened to prison food which is below hospital food. On the only positive we had some of the facilities were good. All in all I think the 5star rating needs to be reviewed as I have stayed in better 3 star accommodation. Highly disappointing Read less
Image of the Tripadvisor rating Review while at the hotel.

Jan 10, 2020 npss Johannesburg, South Africa

I don’t ordinarily review places while I am at them. Today is different. Am staying at the Cascades currently in room 111. I was in room 105. 105 was immaculate as I advised I had allergies. However the shower flooded the room. So we moved to 111. Issues thus far. Maintenance was quick and advised we would have to move rooms. The problem was after… Read more
I don’t ordinarily review places while I am at them. Today is different. Am staying at the Cascades currently in room 111. I was in room 105. 105 was immaculate as I advised I had allergies. However the shower flooded the room. So we moved to 111. Issues thus far. Maintenance was quick and advised we would have to move rooms. The problem was after that not a single person bothered to tell me when we would move nor were they even bothered to assist. It’s not my fault your shower was problematic. It took three calls, then the front desk advised at about 19:30 that the “manager still had to decide”. I asked to speak to the manager but he was “out”. Yes excellent duty management. Went for dinner and back at 22:00 a room was allocated. This room has an air conditioner that randomly knocks as if someone was at the door. I’ve reported it this morning. Let’s see if any morning magic happens. Went for breakfast early with the kids. No hot chocolate because a five star hotel is out of stock. Breakfast service. Got there at 08:00 before the crowds. No salt on table. Had to hunt for a coffee as the waitrons don’t come around to see what you need or want. There’s tons of people working but not really doing anything. Gardens and pool area immaculate and kids having great fun as always. For a five star hotel service is non existent. Especially when the issues are caused not by the guest but by the infrastructure. I come often. Am a platinum member. This trip 2/5. Let’s see if I get anything more than just the general apology. Previous trips I’ve given a better rating. Service is indicative of South Africa as a whole. People will only do what is the minimum requirement. Maintenance staff were sweet as are the garden staff. Read less
Image of the Tripadvisor rating Golf trip 2019 part 2

Jan 8, 2020 ally1957 huddersfield UK

This is a hotel with character. My wife compared our room to a stateroom on a cruise liner and yes it would not that we have ever beed in a stateroom or a cruise liner for that matter. Like alot of people i read the reviews bad this unsatisfactory that. Turn out people go back year after year so no it isn’t a glass and stainless city centre 5*… Read more
This is a hotel with character. My wife compared our room to a stateroom on a cruise liner and yes it would not that we have ever beed in a stateroom or a cruise liner for that matter. Like alot of people i read the reviews bad this unsatisfactory that. Turn out people go back year after year so no it isn’t a glass and stainless city centre 5* hotel and it probably never will be. Check in wasn’t without problems computer says one thing i say another easily sorted with the email. Oh when you check in they give you a slip of paper its your room id and proof of stay dont let anyone hold on to it as one or two will try. I booked a superior room direct with the hotel via their web site and we received a fantastic room on the eleventh floor with all the attributes you expect. A/C, TV, Nespresso coffee maker, kettle, fridge. Couple things here fridge doesn't feel cold but the milk stayed fresh for 7 days so it must work, its just not beer cold. A/C couldn’t get the temperature below 25’C which was too warm for me. The lifts are being replaced during 2020 they tell me so i wont make too much of a fuss about them. But they are well past their sell buy date. Everything else was great, food, staff, breakfast all great. At breakfast their was a chap playing a baby grand piano seemed to always start with a hymn and then nice music all very civilised with reference to a bygone era. Now i like music but you dont seem to be able to dine without a singer belting out some tunes which for a few days is great but wears thin after a about a week. Poolside is kept clean no mean task considering All told great holiday nice place Enjoyed it Read less
Image of the Tripadvisor rating terrible experience with lifts

Jan 7, 2020 Mahaveer C Sandton, South Africa

stayed there 3 nights in December and found all 3 lifts not working some times and sometimes only 1 lift working Great breakfasts though Rooms need desperate upgrades and our room was leaking all 3 days with water from aircons and nothing happened despite complaining feels like nobody cares about whether you like the place or not!