The Cascades

Sun City, South Africa

The hotel

With lush gardens, an aviary, its unique architectural design and 7740 sq m of water features, the polished Cascades hotel really is an exciting place to stay in Sun City. All of the 241 air-conditioned rooms and suites offer fabulous views over the tropical gardens, spectacular golf course or the bushveld beyond. The hotel offers a relaxing atmosphere and has a stunning pool complex with its own island and waterfall so it's a great place to take the family. Whether it’s strolling through the fantasy gardens, enjoying 18-holes in the championship golf courses, taking a dip in the gorgeous swimming pool or having a lesson from the tennis professional, your stay here is bound to be fun filled and boredom-free!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access
  • Golf
  • Tennis
  • Restaurant
  • Casino

Where is it

Overlooking the Cascades Lake and gardens. Inter-hotel shuttle. Transfer time from Johannesburg Airport: 3 hours.

Hotel information

241 rooms offering views over the tropical gardens, spectacular golf course or the bushveld beyond. All with air-conditioning, TV, mini-bar*, hairdryer and views of the gardens or pool. Luxury Rooms with 2 twin beds, sleeping maximum 2 adults.

Luxury Family Rooms are larger offering ample space for families with 1 queen-size bed and sleeper bed, sleeping maximum 2 adults and 2 children.

Superior Luxury Rooms offer views of the golf course and the mountains with 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are located on the ground floor with spectacular views, sleeping 2 adults and 2 children with a separate dining area and sleeper sofa.

Superior Luxury Rooms with balcony offer views of the Pilanesberg and overlook the swimming pool and the golf course, sleeping maximum 2 adults.

Luxury Suites with lounge area, overlooking the swimming pool with garden views and 1 king-size bed, sleeping maximum 2 adults

2 restaurants; Bocado (Mediterranean cuisine), Peninsula (International dishes), Luma Bar and Lounge. Nightclub*. Swimming pool complex. Health spa* and gym. Tennis and golf* on the Gary Player and Lost City Golf Courses*. Both morning and sunset game drives* available in the neighbouring Pilanesberg National Park. Adjacent to large casino and entertainment/shopping complex and Valley of Waves (water park). Cinema. Segway, one of the world’s longest Zip Slide, Grizzly Quads and many, many more fun-filled activities for the whole family. WiFi access available. Complimentary parking.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (223)
  • Very good (269)
  • Average (161)
  • Poor (92)
  • Terrible (95)
Image of the Tripadvisor rating Stay at Cascade

Dec 20, 2020 Lornah08 Greater Johannesburg, South Africa

I was not really impressed with this hotel, I arrived 2 hours after my scheduled check in and had to wait 45 minutes for my room. Even then the room was not ready, the reception staff then decided to give me a different room. The room had dirty water in the basin, the room was dark with natural lighting at all. The rooms have single beds that are… Read more
I was not really impressed with this hotel, I arrived 2 hours after my scheduled check in and had to wait 45 minutes for my room. Even then the room was not ready, the reception staff then decided to give me a different room. The room had dirty water in the basin, the room was dark with natural lighting at all. The rooms have single beds that are presented as King beds. I requested a room move, a gentleman at reception by the name of Shiba gave me an excellent service and even offered to have porters help me move. Now that's what I call ☆☆☆☆☆ service. Little did Shiba know was that the room had no water in the fridge but an old slice of cake. I mean can 2 people sleep in two beds with one duvet. I guess i expected a lot better from an establishment of this calibre. Nonetheless, gentlemen like Amos from housekeeping made up for all these with his prompt response. Prescious also ensured my room was clean with fresh towels just the way I like it especially considering she was on late shift the night beforeas she was the one who converted our beds. Now those are people that this establishment should look well after. Best parts for me was Shiba, Amos and Prescious Read less
Image of the Tripadvisor rating NOT 5 Star Service

Dec 18, 2020 ShannLage

We recently stayed at The Cascades Hotel at Sun City. A place we have always loved to go to and thought even through our tough year, let’s splurge and spoil ourselves and our 9 month old son to a great trip. Things I can appreciate are that the breakfast food on offer was always good, the rooms were cleaned everyday and the hotel facilities are… Read more
We recently stayed at The Cascades Hotel at Sun City. A place we have always loved to go to and thought even through our tough year, let’s splurge and spoil ourselves and our 9 month old son to a great trip. Things I can appreciate are that the breakfast food on offer was always good, the rooms were cleaned everyday and the hotel facilities are great. I am not one to usually complain, but we would expect the hospitality industry to appreciate any business they receive after such a shocking year of Covid. Unfortunately this was not the case and the service was less than adequate for a 5 star hotel. We arrived at breakfast to find out there is only one baby chair in a family hotel that has 241 rooms. Luckily we brought our own from home and had to use that everyday as no one thought to try get more from somewhere else. We then weren’t offered any coffee or tea for 45 minutes, until I complained. No one informed us that we had to order toast from the waiters - again, no one offered until I had to get up and inquire for myself. The restaurant constantly ran out of plates, waiters standing around looking less than happy to be there and management running around like mad men. There is no control at breakfast and things quickly get frantic for everyone. Our phone in our room didn’t work for 2 days, people arrived to fix it at 10pm?!? Half the channels on the television didn’t work. When you have a rainy day and a baby, you are bound to the room most of the day - the tv was most frustrating. We then had no hot water for 2 days. Just an apology was given - no solution is ever on offer. We bathed twice in our 5 day stay! Our son had to make do in some like warm water. The fire alarm was going off for 2 days, construction happening down the passage from us on the 3rd floor. Constant noise in a 5 star hotel that doesn’t have fire doors to alleviate the noise. We got stuck in the elevator with our son and I see this has been a recurring issue at the hotel - clearly not enough maintenance is done here. One of my white jerseys was hung over the chair in the dining room and it left a brown stain right across the front - either from furniture polish or sanitizer. All that was offered was that I didn’t have to pay to get it cleaned - needless to say that it didn’t come clean. No one cares again and no solution is offered. All the manager said was sorry. We were then checking out, called for a porter to assist with all our luggage and baby essentials. We waited 30 minutes and then decided to lug everything to our car by ourselves. Again, staff just waiting around, watching 2 people struggling with luggage and a baby in hand as well. I informed the manager that we had a terrible stay, my clothing still stained, porter didn’t arrive and that we definitely won’t be back at The Cascades Hotel and all he said again was “sorry” Feeling very frustrated and deflated after having high expectations for the Cascades Hotel - or should I say, realistic expectations of a 5 star hotel. It was the most disappointing holiday we have ever had and we regret spending all our money there. We will not be back until the service is justifiable for a 5 star hotel. The right people need to be put in place for the hotel to come to life again. We really thought the service would be impeccable after such a rough year we have all had - no appreciation for business was shown and no solution to any problem was ever offered. Shannon Lage Read less
Image of the Tripadvisor rating Not 5 star by any stretch of the imagination

Dec 16, 2020 LSC1Reviews Johannesburg, South Africa

My family and I have recently returned from a very expensive 3-night stay at the Cascades. From start to finish it was appalling. We will neither stay there again nor recommend it to anyone. Check-in was a nightmare. We tried to check-in after 2pm (check-in time) and were told the room wasn’t ready. No one’s room was ready as the lobby was… Read more
My family and I have recently returned from a very expensive 3-night stay at the Cascades. From start to finish it was appalling. We will neither stay there again nor recommend it to anyone. Check-in was a nightmare. We tried to check-in after 2pm (check-in time) and were told the room wasn’t ready. No one’s room was ready as the lobby was filled to the brim with people and their luggage. The staff didn’t give a damn. When we were finally given a room, it was not the one we booked, had a balcony and we specifically requested no balcony (we have a toddler), and it was a disgusting room. We asked to be moved. We were then moved to a gloomy but better room. On check-in we were not given any information. We weren’t told breakfast times, WiFi codes, which restaurants were open when or what activities there are to do. Breakfast was another disaster. An impossibility to get milk for your tea (if you could get tea at all), no teaspoons provided and a 20 minute wait to get one, long queues to get an omelette. Breakfast was average. Also, not one single gluten-free option for pastries and bread. The plastic usage and complete disregard for the environment that this hotel shows is what actually disgusted me the most. Presumably due to the COVID-19 pandemic, every single thing is individually wrapped or encased in plastic. One piece of salmon in a whole plastic container. This is single use plastic that I also suspect they re-use, which is also a health risk. Why can’t they just have the meat/fruit/etc behind a partition and someone serving it instead of destroying our planet even more? Housekeeping was also inconsistent. Water bottles were not replenished daily. Housekeeping knocks on your door at all hours for random things. They even knocked on our door at 9pm one night. Given that it’s a family room and therefore likely to have sleeping young children (as ours did), we found this not only completely unnecessary, but also invasive. Terrible experience. Waste of money. Not even a 3-star hotel frankly. Read less
Image of the Tripadvisor rating Ok

Dec 5, 2020 edkjjjd7 Pretoria, South Africa

I booked a family room for one night. The positives were that we were able to check in early and the room was clean. The breakfast was tasty and there was lots of choice. The Valley of Waves was great fun. The negatives were that the lights and sockets didn’t work in the 1st room so we were moved to another. In the 2nd room, the lights worked… Read more
I booked a family room for one night. The positives were that we were able to check in early and the room was clean. The breakfast was tasty and there was lots of choice. The Valley of Waves was great fun. The negatives were that the lights and sockets didn’t work in the 1st room so we were moved to another. In the 2nd room, the lights worked but the television was blasting at us and there was no remote to turn it off. We eventually got one after asking 3 different people. We had a family room and we had to phone reception to ask for the sofa bed to be made up. There was no extra linen in the room so we couldn’t do it ourselves. The aircon gave us the same temperature no matter what button we pressed and the room was hot all night. The lift got stuck between floors so we took the stairs after that. Overall it was ok, but far from a 5* hotel service and we will try a different Sun City hotel next time. Read less
Image of the Tripadvisor rating Dont come to suncity in 2020

Sep 4, 2020 keagsz Germiston, South Africa

Dont come to sun city over september you cant even walk on the grass after 7pm.....the security intimidates you with guns like the SWAT team to go back to your room......communism at its best. What a waste of cash.