The Cascades

Sun City, South Africa

The hotel

With lush gardens, an aviary, its unique architectural design and 7740 sq m of water features, the polished 5-star Cascades hotel really is an exciting place to stay in Sun City. All of the 241 air-conditioned rooms and suites offer fabulous views over the tropical gardens, spectacular golf course or the bushveld beyond. The hotel offers a relaxing atmosphere and has a stunning pool complex with its own island and waterfall so it's a great place to take the family. Whether it’s strolling through the fantasy gardens, enjoying 18-holes in the championship golf courses, taking a dip in the gorgeous swimming pool or having a lesson from the tennis professional, your stay here is bound to be fun filled and boredom-free!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Fitness Centre/Gym
  • Internet Access
  • Golf
  • Tennis
  • Restaurant
  • Casino

Where is it

Overlooking the Cascades Lake and gardens. Inter-hotel shuttle. Transfer time from Johannesburg Airport: 3 hours.

Hotel information

241 rooms offering views over the tropical gardens, spectacular golf course or the bushveld beyond. All with air-conditioning, TV, mini-bar*, hairdryer and views of the gardens or pool. Luxury Rooms with 2 twin beds, sleeping maximum 2 adults.

Luxury Family Rooms are larger offering ample space for families with 1 queen-size bed and sleeper bed, sleeping maximum 2 adults and 2 children.

Superior Luxury Rooms offer views of the golf course and the mountains with 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are located on the ground floor with spectacular views, sleeping 2 adults and 2 children with a separate dining area and sleeper sofa.

Superior Luxury Rooms with balcony offer views of the Pilanesberg and overlook the swimming pool and the golf course, sleeping maximum 2 adults.

Luxury Suites with lounge area, overlooking the swimming pool with garden views and 1 king-size bed, sleeping maximum 2 adults

2 restaurants; Bocado (Mediterranean cuisine), Peninsula (International dishes), Luma Bar and Lounge. Nightclub*. Swimming pool complex. Health spa* and gym. Tennis and golf* on the Gary Player and Lost City Golf Courses*. Both morning and sunset game drives* available in the neighbouring Pilanesberg National Park. Adjacent to large casino and entertainment/shopping complex and Valley of Waves (water park). Cinema. Segway, one of the world’s longest Zip Slide, Grizzly Quads and many, many more fun-filled activities for the whole family. WiFi access available. Complimentary parking.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (214)
  • Very good (254)
  • Average (146)
  • Poor (84)
  • Terrible (79)
Image of the Tripadvisor rating Good stay

Apr 17, 2019 traveltheworld117 Greater Johannesburg, South Africa

I enjoyed my stay at the cascades hotel. It was our anniversary and they gave a room with the balcony and got a fruit basket and juice. The staff at the reception are friendly. The room does need a revamp and could be more modern for a 5 star hotel. Bed in the room is hard and found it difficult to sleep for the 2 nights we spent. Theres a… Read more
I enjoyed my stay at the cascades hotel. It was our anniversary and they gave a room with the balcony and got a fruit basket and juice. The staff at the reception are friendly. The room does need a revamp and could be more modern for a 5 star hotel. Bed in the room is hard and found it difficult to sleep for the 2 nights we spent. Theres a Nespresso coffee machine in the room that makes delicious coffee. The tv is smart so we could enjoy watching YouTube although wifi is abit slow. Make sure to let them turn down your room before bedtime as they give a small chocolate and clean up the old towels and give water and refill coffee again. I was really impressed with this service. Hotel is in a convenient location just near the mall and valley of waves. Staff at the poolside restaurant should be more friendly. And pool should be heated as it was so cold we couldn't go in. The pizza and strawberry slush at the poolside is amazing. We enjoyed just relaxing there and listening to the good music. Breakfast could be improved and be more 5 star. There wasn't a variety of fruits and watermelon was gone off. Omelette was one of the best I've had and fresh flapjacks are made. Variety of juices and don't have to pay additional for hot drinks. Read less
Image of the Tripadvisor rating Not a 5 star resort

Apr 14, 2019 Explorer110348 Sun City, South Africa

We recently stayed at the Cascades. The hotel itself is very tired and in desperate need of renovation. The first night we could not get hot showers and the second night we battled to get the cold water to work. Our reservation was not updated for 4 hours after arrival so on the Sun City system the previous guests will still in residence. This… Read more
We recently stayed at the Cascades. The hotel itself is very tired and in desperate need of renovation. The first night we could not get hot showers and the second night we battled to get the cold water to work. Our reservation was not updated for 4 hours after arrival so on the Sun City system the previous guests will still in residence. This meant we could not charge anything to our room as computer says no. You can't charge anything to the room without a small piece of paper they give you with the room key and must have this!with you at all times. This is of course irrelevant if they have not updated you as the current guest on the system... We booked a dinner reservation at Lilys Asian Kitchen for 4 people. When we got there they had a record of our booking but no table was reserved so we could be seated! We went next door in the end as they could not offer any suitable resolution. While all of the staff were friendly and we enjoyed Sun City; it lacks both the quality of amenities and finish in the hotel as well we basic systems in place you would associate a 5 * rating with. Read less
Image of the Tripadvisor rating Old sushi for dinner... not great

Apr 14, 2019 michskar

To Cascades management, Luma Bar was a great disappointment. My family and I were truly excited to try out your sushi platter specials, however the salmon was old and the cucumber and avocado was hard. We spent R450 on your sushi and was extremely unhappy with the meal.
Image of the Tripadvisor rating Dream trip

Apr 9, 2019 Cicillia N Zvishavane, Zimbabwe

I would go back there again and again and again. The rooms, though i spent little time in them, the valley of waves and the adrenalin associated with it, the crystal maze, everything was amazing.Visit!
Image of the Tripadvisor rating Absolutely Pathetic, not worth the money.

Apr 8, 2019 HonestGuy777

Good day, My recent stay at the Cascades Hotel over the past weekend (05 – 07 April’19) was very disappointing. The Hotel cannot be classed as a 5-star establishment. These are some of the issues that we had to deal with, adding the the staff at the front desk is not accommodating and their standard responses are “there is nothing we can do” or… Read more
Good day, My recent stay at the Cascades Hotel over the past weekend (05 – 07 April’19) was very disappointing. The Hotel cannot be classed as a 5-star establishment. These are some of the issues that we had to deal with, adding the the staff at the front desk is not accommodating and their standard responses are “there is nothing we can do” or “its like this all over the hotel”. These are the issues that we as a family of 4 (with 2 small kids) had to deal with : 1. Water flowing from taps were brown in colour : When reported, I was advised there was nothing that can be done. When I threatened to leave the hotel rather, I was moved into another room. 2. There is constant “damp” odour across the Hotel which is not pleasing, again not a concern for any of the staff. 3. In the 2nd room, there was a strong “sewerage” smell that was nauseating, again not a concern for any of the staff. 4. The front desk is impossible to get hold of from your room. The Cascades is old and dated now and in a serious need of an upgrade, for me this is the last time I stay at your establishment as there is NO value for money at all regarding my weekend stay. I was advised on check-out that I was certainly not the only guest that had complained about the complete breakdown of overall experience at the Cascades, I was urge by the front-line to staff to take this up to “Head Office” as there was nothing more that they can do, which says a lot about the Sun International as a company. It was one of the worst experiences I have ever encountered and will make sure that all my friends and family will not go through this unacceptable standard and experience and the Cascades Hotel. Read less