The Palace of the Lost City

Sun City, South Africa

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, one of the most advanced water parks in the world, stands as a central feature of the hotel and will provide endless fun for water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.


  • Bar
  • Theme Parks
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Internet Access
  • Golf
  • Tennis
  • Restaurant

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

3 restaurants; Crystal Court, Plume (fine dining), The Grill Room (fine dining). 2 bars: The Palace Pool Deck and Tusk Bar and Lounge. Swimming pools. Sauna, health club* and gym with steam room. 2 golf courses* (bookings necessary). Water sports*. Tennis. Segway, Zip Slide, Quad-biking and many more activities. Valley of Waves water park. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops. 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1561)
  • Very good (531)
  • Average (262)
  • Poor (128)
  • Terrible (119)
Image of the Tripadvisor rating Worst experience ever

Jan 27, 2020 Tour816229

Rooms are old, unkept falling apart. We had a hole in the roof, electric cable coming out the old carpet, bubble gum stuck on the door. Taps leaking, door broken, uncleaned still with rubbish in bin and outside. Roach next to our bed.
Image of the Tripadvisor rating Lost citu

Jan 25, 2020 Happiness02029677530 Phalaborwa, South Africa

What a wonderful experience at lost City . Wonderful staff and excellant taxi service around lost city Food and excellant selection of wines and beers Recommend a visit here due to service and food selection
Image of the Tripadvisor rating Hospitable and Trendy!

Jan 25, 2020 634brittanyl

Kay was such a cool bartender. It was our first time there and he made us feel like a regular. The drinks are very reasonable and also an experience on your pallet. The aesthetics of the bar enhanced the experience. We will be back very soon!!
Image of the Tripadvisor rating High Tea at the Lost Palace

Jan 20, 2020 shanimal08

The High Tea is definitely worth going to. I would have liked more savoury options but that's not a huge issue.. the absolute highlight was the Pianist - Robert!! He was truly incredible. 5 stars for him!
Image of the Tripadvisor rating The Palace always amazes

Jan 18, 2020 Justis1 Johannesburg, South Africa

To all the staff, you make world class standard a bit better! The smiles, the food, the service the extra bit. I have traveled the world and would always return to the Palace as the benchmark for more