The Palace of the Lost City

Sun City, South Africa

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, one of the most advanced water parks in the world, stands as a central feature of the hotel and will provide endless fun for water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

Amenities

  • Golf
  • Tennis
  • Kids Club
  • Wheelchair access
  • Bar
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

3 restaurants; Crystal Court, Plume (fine dining), The Grill Room (fine dining). 2 bars: The Palace Pool Deck and Tusk Bar and Lounge. Non heated swimming pools. Sauna, health club* and gym with steam room. 2 golf courses* (bookings necessary). Water sports*. Tennis. Segway, Zip Slide and many more activities. Valley of Waves water park. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops. 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1602)
  • Very good (547)
  • Average (273)
  • Poor (145)
  • Terrible (133)
Image of the Tripadvisor rating Excellent Experience

Jan 12, 2022 Werner d Pretoria, Gauteng, South Africa

Check in process was fast and effective with rooms allocated as per our special request. Breakfast was superb with excellent variety. Room Service was great with great table setting. Several dining options available. A real pity was that no high tea was on offer. This has been the last 3 years... This is a real disappointment. Must say that rooms… Read more
Check in process was fast and effective with rooms allocated as per our special request. Breakfast was superb with excellent variety. Room Service was great with great table setting. Several dining options available. A real pity was that no high tea was on offer. This has been the last 3 years... This is a real disappointment. Must say that rooms on the 1st floor needs a urgent plumbing fix as water does not dispose from the basin due to drain blockages. The room decor is tired and are in need of an upgrade. Swimming pool service was great. Check out was effective. Will visit again. Read less
Image of the Tripadvisor rating Hotel Service / Clean Up

Jan 7, 2022 ashrenar

Very disappointed with the clean up service , rooms are only been cleaned and serviced at 5pm despite leaving at 8am in the morning. Called and requested a clean up but the house keeping ladies were very unhelpful. Not at all what I expected. Rest of the hotel facilities are great.
Image of the Tripadvisor rating Disappointing and underwhelming

Jan 5, 2022 140shireens North Riding, South Africa

We specifically booked here as the website advertises that the outdoor pool is heated. Pool was freezing cold. When we queried with reception; they said they do not have heated pools. False advertising! The rooms are also outdated and needs refurbishment and bathrooms need modernising. The lighting in the rooms were very dim and actually… Read more
We specifically booked here as the website advertises that the outdoor pool is heated. Pool was freezing cold. When we queried with reception; they said they do not have heated pools. False advertising! The rooms are also outdated and needs refurbishment and bathrooms need modernising. The lighting in the rooms were very dim and actually throughout the resort esp in the bathrooms and corridors were inadequate. You will struggle if you have poor eyesight. Frankly; It’s not worth the money. The staff however were friendly and lovely. Breakfast had a good variety. Until they actually heat the pool; I would not stay here again. It was a very disappointing let down. Read less
Image of the Tripadvisor rating Miss

Jan 4, 2022 Zubzbm

The service has gone downhill. After a 3 hour drive with 2 small children, I arrived at the palace over an hour past the check in. Our room was not ready. Eventually 2 hours later we got into a room with no pillow cases. The service is pathetic.
Image of the Tripadvisor rating you will never see your money back - warning!

Jan 4, 2022 mportmann Zurich, Switzerland

Warning! We booked a two nights stay at the Palace. Paid the requested deposit. We then needed to cancel (within the free cancellation period). The hotel is not paying our deposit back, does not answer any emails, just playing "dead men". Unbelievable from a 5-star hotel. We are extremely disappointed. Advice to anyone considering staying there.… Read more
Warning! We booked a two nights stay at the Palace. Paid the requested deposit. We then needed to cancel (within the free cancellation period). The hotel is not paying our deposit back, does not answer any emails, just playing "dead men". Unbelievable from a 5-star hotel. We are extremely disappointed. Advice to anyone considering staying there. DO NOT pay any deposit. If you must cancel, you will not see your money again! Stay away from this place. There are other wonderful hotels in Pilanesberg Park. Read less