The Palace of the Lost City

Sun City, South Africa

Virgin rating

Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Twin Room
Twin Room
Twin Room
Plume Restaurant
Super Room Pool Facing
Super Room Pool Facing
Super Room Pool Facing
The Grill
The Crystal Court at Palace of the Lost City
Tusk Bar
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, one of the most advanced water parks in the world, stands as a central feature of the hotel and will provide endless fun for water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

Amenities

  • Golf
  • Tennis
  • Kids Club
  • Wheelchair access
  • Bar
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

2 restaurants; Crystal Court (International buffet for breakfast and dinner), The Grill Room (signature steakhouse, dinner). 2 bars: The Palace Pool Deck (snacks and wood-fired pizzas) and Tusk Bar and Lounge (safari-themed cocktail bar and lounge). High tea*.

Olympic-sized outdoor swimming pool. Royal Spa*. Valley of Waves water park (​there is a flat charge rate of R50.00 non-refundable for Valley of Waves towels to all hotel guests and day visitors). The Lost City Golf Course*, designed by Gary Player. Water sports*. Tennis. Segway, Zip Slide and many more activities. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops.

 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1679)
  • Very good (569)
  • Average (285)
  • Poor (154)
  • Terrible (148)
Image of the Tripadvisor rating Luxury life in a palace stole my heart

Dec 1, 2023 563andilem Durban, South Africa

We had the best stay we felt like Queens of the palace you know the very exciting place to be we even met some celebrities had so much fun I wish we stayed for longer because wow you have the best gesture ever and the food was amazing fun was had there no lie the breath taking views the fresh scent of the rooms wow I love everything about the… Read more
We had the best stay we felt like Queens of the palace you know the very exciting place to be we even met some celebrities had so much fun I wish we stayed for longer because wow you have the best gesture ever and the food was amazing fun was had there no lie the breath taking views the fresh scent of the rooms wow I love everything about the palace❤️ Read less
Image of the Tripadvisor rating Luxurious stunning hotel!!

Nov 27, 2023 Tzmcs

Loved this hotel! It was like staying in an Indiana Jones movie set. Our suite was superb with a lovely view over the pool area. The decor was stunning, service and staff unbelievable. Pool was amazing. Nora provided me with a relaxing poolside foot massage. Didn't want to leave this hotel. Breakfast choice was vast!
Image of the Tripadvisor rating Amazing hotel with stunning architecture

Nov 20, 2023 ThomySwitzerland Chur, Switzerland

Great hotel, amazing architecture, rooms are spacious and very well equipped. Nespresso machine in room was very much appreciated! Breakfast was excellent with wide array of choices. Olympic size pool plus the option to go to the wave pool.
Image of the Tripadvisor rating One of the best hotels we have stayed at in the world

Nov 18, 2023 HillsonHopes Melbourne, Australia

The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and… Read more
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world. Read less
Image of the Tripadvisor rating Palace Hotel-3 star review

Nov 16, 2023 NemilShah Ahmedabad, India

The hotel is good but the service and attitude level of staff is not upto the mark, You have to call again and again for basic services , The jain food options are zero and vegetarian options are very limited and tasteless..The hotel staff at restaurant is not at all cooperative , If you want a good room this hotel Is for you but in terms of… Read more
The hotel is good but the service and attitude level of staff is not upto the mark, You have to call again and again for basic services , The jain food options are zero and vegetarian options are very limited and tasteless..The hotel staff at restaurant is not at all cooperative , If you want a good room this hotel Is for you but in terms of services it is not at all worth including the hyped wave pool..overall average experience till now Read less