The Palace of the Lost City

Sun City, South Africa

Virgin rating

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, one of the most advanced water parks in the world, stands as a central feature of the hotel and will provide endless fun for water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

Amenities

  • Golf
  • Tennis
  • Kids Club
  • Wheelchair access
  • Bar
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

2 restaurants; Crystal Court (International buffet for breakfast and dinner), The Grill Room (signature steakhouse, dinner). 2 bars: The Palace Pool Deck (snacks and wood-fired pizzas) and Tusk Bar and Lounge (safari-themed cocktail bar and lounge). High tea*.

Whilst there isn't any evening entertainment at the hotel you can hop on a shuttle to the Sun City resort where you can visit the casino or nightclub.

Olympic-sized outdoor swimming pool. Royal Spa*. Valley of Waves water park (​there is a flat charge rate of R50.00 non-refundable for Valley of Waves towels to all hotel guests and day visitors). The Lost City Golf Course*, designed by Gary Player. Water sports*. Tennis. Segway, Zip Slide and many more activities. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops.

 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1691)
  • Very good (573)
  • Average (289)
  • Poor (154)
  • Terrible (152)
Image of the Tripadvisor rating Pianist delight

Apr 9, 2024 AshneeJ

The ambience at the Palace during meals is so lovely because of Robert the awesome pianist. He was super patient with my kid playing nursery rhymes and teaching him to play the piano which was a great touch! Keep going Robert, you were the highlight of our breakfast
Image of the Tripadvisor rating Thank you for a wonderful holiday full of lasting memories

Apr 5, 2024 Happiness09017471528

We are very fortunate to come back to South Africa after 20 years and with our 15 year old for a 7 night stay. What a wonderful welcome. A few staff to mention... All the pool massage ladies.. Will miss you Nora The staff at Turks restaurant amazingly lovely The entrance security team House keeping Conceirge- so helpful Shuttle drivers… Read more
We are very fortunate to come back to South Africa after 20 years and with our 15 year old for a 7 night stay. What a wonderful welcome. A few staff to mention... All the pool massage ladies.. Will miss you Nora The staff at Turks restaurant amazingly lovely The entrance security team House keeping Conceirge- so helpful Shuttle drivers Pianist - wow The person who checks your name upon you entering the pool area.. What a joy you are!! The breakfast serving team.... Please don't compare this hotel to the soulless chains that are the same everywhere. Yes it is a little frayed around the edges but take a close look at the amazing detail, and how unspoilt the landscape is. An amazing base to visit an amazing national Park. You DO wait for food etc but relax and enjoy the wonderful hospitality that is being offered, you are on holiday and be thankful you can afford to experience your stay. The staff travel by bus typically and work long hours. They are friendly, joyful and so helpful. Please be polite to them - please and thanku !!!!! South africa is struggling for tourism right now. Yes this is a resort but it feels safe. You have the water park next door, the game drives are magical, reasonably priced, and only a 5 minute drive away, zipline amazing. My only thing to mention is for Sun City Reservations to respond to client emails prior to stays. Thankyou and we wish you all well and good health. Read less
Image of the Tripadvisor rating Great variety of breakfast. Pool area very relaxing . Josephine does her omelets cheerfully. Clean white linen .

Apr 4, 2024 MelodyM877 Harare, Zimbabwe

Reception was great. The room was well prepared and staff seemed to have been waiting for our arrival which was good. The dining staff are amazing and respond to requests very quickly. The pool was clean and food great . The door men are amazing
Image of the Tripadvisor rating Palace Grill Room awful

Mar 14, 2024 Stay48912711915 Bedford, United Kingdom

We stayed in Cascades hotel which was amazing! We had a reason to celebrate, an anniversary, so decided to push the boat out. We booked at the the Grill Room at the Palace, which was the supposedly a high quality 5 star establishment. When arriving the restaurant was impressive, absolutely beautiful, unfortunately our food experience was awful.… Read more
We stayed in Cascades hotel which was amazing! We had a reason to celebrate, an anniversary, so decided to push the boat out. We booked at the the Grill Room at the Palace, which was the supposedly a high quality 5 star establishment. When arriving the restaurant was impressive, absolutely beautiful, unfortunately our food experience was awful. The restaurant was empty, so we expected no delays with food arriving. We ordered rump steak and fillet steak. We waited 45 minutes for food, despite the extremely quiet restaurant. When the food finally arrived what a disappointment! Rump steak was inedible it was so tough I really struggled to chew and swallow. The fillet steak was tasteless. Both meals were returned to the kitchen. The waitress didn't want to contact the manger and raised the complaint with the kitchen, we were offered complimentary deserts. "No thank you" not with another 45 minute wait. We had to specifically request to talk to the manager about the issue. When the manger arrived and we raised our complaint, surprisingly....they are aware there is an issue with the meat! To their credit the food was removed from the bill. But what a disappointing end to what was an amazing day on safari. We then went to Legends in the casino hotel and had amazing steak! Avoid the Palace grill room, it looks amazing but food is awful and the wait for food is unacceptable Read less
Image of the Tripadvisor rating Yet again an outstanding visit to the Palace of the Lost City

Mar 13, 2024 MySquadCallsMeMama Cape Town Central, South Africa

Yet again an outstanding visit to the Palace of the Lost City, we visited in January 2024 and took our 3 small children with this time around. We all had the most amazing holiday. Upon arrival we were offered delicious Welcome Drinks and when we arrived in our room (escorted by the Housekeeping Floor Manager / Supervisor), we were blown away by… Read more
Yet again an outstanding visit to the Palace of the Lost City, we visited in January 2024 and took our 3 small children with this time around. We all had the most amazing holiday. Upon arrival we were offered delicious Welcome Drinks and when we arrived in our room (escorted by the Housekeeping Floor Manager / Supervisor), we were blown away by the personal welcome card and treats left by the Palace Team. Bubbly for Mom & Dad and Kiddies Bubbly and Sweeties too! The HSK Supervisor made a point to ask us when would be our preferred service times daily as she knew we were traveling with children which we thought was a lovely touch. We had booked a Family room which had ample space for all of us. The sleeper couch was made up daily and the room was refreshed whenever we were out. One small niggle was that the amenities in the room was only for 4 however they knew we were a party of 5 but this definitely didn't affect our perfect holiday in any way. We made sure we went for breakfast early in the mornings to avoid the rush and breakfast was delicious every morning with a variety fit for a king! The Pianist stole the show every morning. He called the kids up to play alongside him and his passion is infectious! Poolside Cocktails were superb! Served with a friendly smile and also yummy! The shuttle service can be a bit slow at times particularly to the Vacation Club but once they knew we were there, they never hesitated to send a personal car around to collect us. Once again, WELL DONE PALACE TEAM! Read less