The Palace of the Lost City

Sun City, South Africa

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, one of the most advanced water parks in the world, stands as a central feature of the hotel and will provide endless fun for water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

Amenities

  • Bar
  • Theme Parks
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Internet Access
  • Golf
  • Tennis
  • Restaurant

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

3 restaurants; Crystal Court, Plume (fine dining), The Grill Room (fine dining). 2 bars: The Palace Pool Deck and Tusk Bar and Lounge. Non heated swimming pools. Sauna, health club* and gym with steam room. 2 golf courses* (bookings necessary). Water sports*. Tennis. Segway, Zip Slide and many more activities. Valley of Waves water park. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops. 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1589)
  • Very good (542)
  • Average (269)
  • Poor (138)
  • Terrible (129)
Image of the Tripadvisor rating The Perfect Honeymoon

Oct 12, 2021 ruche_sieber

We had the most amazing honeymoon here that anyone could wish for! First of my husband had arranged with Josiah, the GM for a room upgrade as a favour since we would be staying for 7 nights on our honeymoon. He confirmed that this was done and said we would not be disappointed... and we weren't! The room was spectacular and I have to specifically… Read more
We had the most amazing honeymoon here that anyone could wish for! First of my husband had arranged with Josiah, the GM for a room upgrade as a favour since we would be staying for 7 nights on our honeymoon. He confirmed that this was done and said we would not be disappointed... and we weren't! The room was spectacular and I have to specifically commend the housekeeping team for the way they made us feel welcome every time we entered the room. Nothing was too much trouble and the special touches like the Lindt chocolates and gowns laid out at night was really thoughtful and appreciated. The breakfast was amazing! We could not believe the variety on offer and the serving staff were always ready with a smile. Robert, the pianist at breakfast really set the ambience and made it an extremely enjoyable part of our stay. Special thanks also has to go to Francois, the guest relations manager who gave us excellent advice on what to do, which restaurants to try (such as the Saturday night dinner at Legends - what an amazing atmosphere that was!) and was always ready with a smile and to make sure we were happy and enjoying our stay. He is a definite asset to The Palace staff. We also have to commend Jafta, the butler assigned to us. He really went out of his way to assist us, even giving us his cell number so we can contact him directly in case we needed him, such as when requiring lifts between the various sections of Sun City. All in all this was the most amazing experience and if you had ever wondered what it feels like to be treated like royalty, I can recommend The Palace without a doubt. Read less
Image of the Tripadvisor rating Terrible service at breakfast ruined an otherwise excellent experience

Oct 3, 2021 367craigg Sandton, South Africa

We stayed at the palace for one night. We were upgraded from a junior suite to a full suite. The room was tremendous. Still very smart and lovely but starting to feel a bit old. The complimentary chocolates and champagne was a great touch. Where things went very wrong was at breakfast. Because of the Covid pandemic, we prefer to eat outside.… Read more
We stayed at the palace for one night. We were upgraded from a junior suite to a full suite. The room was tremendous. Still very smart and lovely but starting to feel a bit old. The complimentary chocolates and champagne was a great touch. Where things went very wrong was at breakfast. Because of the Covid pandemic, we prefer to eat outside. It had rained the night before and the weather was chilly. Still we were more than happy to sit outside. We were told by the waiter that we not allowed to sit outside. We asked that they call the breakfast manager. He was extremely rude. We explained our preference. He told us they dont have enough staff to accommodate our request. We explained that we just needed someone to wipe and set the table and in the time he spent fighting with us that could have been done multiple times over. Our conversation ended up with his storming off whilst I was still speaking. Completely unacceptable. We called the duty manager. He was much more respectful and sympathetic and more than happy to indulge our request. Even thereafter, it took close to 30 minutes further to get the table set and when we tried to call the duty manager again there was no answer. We left a message and did not get a call back. What a shambles. It could have been addressed so easily. "Hi sir, are you sure you want to sit out, its a bit chilly and still damp, OK sir we will set things up". Instead it turned into a 60 minute disaster. Hugely frustrating and terrible service. Read less
Image of the Tripadvisor rating Treated like cattle

Sep 27, 2021 Sariel14

We paid a small fortune for (R8000/night) the stay in the hotel and we were very disappointed by the level of service that we received. When we checked in we were made to feel that we should be grateful to have received some accommodation over the long weekend. There was no level of the welcome that we received, we asked for an upgrade (which we… Read more
We paid a small fortune for (R8000/night) the stay in the hotel and we were very disappointed by the level of service that we received. When we checked in we were made to feel that we should be grateful to have received some accommodation over the long weekend. There was no level of the welcome that we received, we asked for an upgrade (which we would have paid for) and were told that the room was the only one available, not let me check or can I get back to you. Just be grateful that we actually have a room for you. The room left a lot to be desired the small bathroom was cramped and was in serious need of an upgrade. The extractor fan was not working so the bathroom continually smelt musty. When we came down for Breakfast there was a long line of people waiting to be served and eventually we were carted off to a different section of the hotel that did not have half the selection of the main area again no apologies or any level of service. We were just expected to have some kind of fit in understanding. I tried to get hold of the manager on duty and was informed by Joana at guest relations that he was currently not on the premises. Joana assured me that he would contact me later in the day, and I am still waiting for his call. The best part of the trip was actually outside the hotel. The premises do have a lot of things to do and we tried to stay out of the hotel as much as possible. I also discovered at a later stage that my nicotine gum had been taken out of my bag during the stay. Over all we will certainly not be going back again, as there is far more cost effective and far better service we can get at an abundance of different locations in SA. Read less
Image of the Tripadvisor rating Breakfast was amazing

Sep 17, 2021 regina_scherwath Johannesburg, South Africa

The rooms at the palace are a little dated but the breakfast area is amazing, the food is good and the piano playing while eating breakfast gave it such a romantic experience. Robert the piano player was outstanding. Will return for this.
Image of the Tripadvisor rating beautiful time

Sep 9, 2021 W906DLgeoffb Central Romania, Romania

The place is very amazing and anyone can come and experience this beautiful pace ideal for relaxation. I like the place with the way it looks like. i suggest the travellers to come and visit the place. I wish to visit again