The Palace of the Lost City

Sun City, South Africa

The hotel

One of South Africa’s most sumptuous hotels, The Palace, a member of Sun International’s Sunlux Collection, was based on the idea of a lost African Palace. The Lost City surrounds the Palace - a world of jungles, streams, waterfalls and swimming pools. Each of the luxuriously appointed rooms are fitted with individually crafted furniture. Valley of Waves, one of the most advanced water parks in the world, stands as a central feature of the hotel and will provide endless fun for water lovers. There are also two golf courses designed by acclaimed designer Gary Player that will provide added enjoyment for lovers of the sport.

Amenities

  • Bar
  • Theme Parks
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Internet Access
  • Golf
  • Tennis
  • Restaurant

Where is it

Next to Pilanesberg National Park for 'Big Five' safari game-driving in a malaria-free zone. Transfer time from Johannesburg Airport: approximately 2 hours.

Hotel information

335 rooms, including suites, in 4 wings with lifts. Each room and suite offers royal hospitality with wonderful views over water or jungle and all benefit from a personal touch. All with air-conditioning, TV, mini-bar*, butler station on request, safe and hairdryer. Luxury Rooms have mountain views and twin beds, sleeping maximum 2 adults.

Superior Luxury Rooms are more spacious with views of the gardens or swimming pool and have 1 king-size bed, sleeping maximum 2 adults.

Superior Luxury Family Rooms are ideal for families with 1 king-size bed and a sofa bed in the lounge area sleeping maximum 2 adults and 2 children.

Superior Luxury Pool Facing Rooms have the same facilities as above but with a pool view, sleeping maximum 2 adults.

Junior Suites are very spacious with a separate relaxing lounge area complete with sofa bed, sleeping maximum 2 adults.

Superior Suites are located on the ground floor overlooking the pool or on the upper floor overlooking the Lost City Golf Course with 1 king-size bed and an open-plan lounge and dining area, sleeping maximum 2 adults.

3 restaurants; Crystal Court, Plume (fine dining), The Grill Room (fine dining). 2 bars: The Palace Pool Deck and Tusk Bar and Lounge. Non heated swimming pools. Sauna, health club* and gym with steam room. 2 golf courses* (bookings necessary). Water sports*. Tennis. Segway, Zip Slide and many more activities. Valley of Waves water park. Both morning and sunset game-drives* available in the neighbouring malaria-free Pilanesberg National Park. 'Kamp Kwena' kids' club*. Shops. 24-hour room service*. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-2 Jan.

 * Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1584)
  • Very good (539)
  • Average (267)
  • Poor (136)
  • Terrible (127)
Image of the Tripadvisor rating Excellent Personalised Service

Apr 12, 2021 dominicpr Johannesburg

When the the Guest Relations Manager and General Manager personally greet you on arrival and are always present during your stay, you know that the rest of the staff will be as good - and they were all were fantastic. Even their amazing Exective Chef made recommendations to us in the dining room - food was sublime! The service at the pool was… Read more
When the the Guest Relations Manager and General Manager personally greet you on arrival and are always present during your stay, you know that the rest of the staff will be as good - and they were all were fantastic. Even their amazing Exective Chef made recommendations to us in the dining room - food was sublime! The service at the pool was excellent and all the staff we met were first class - well done The Palace - you are a cut above the rest!! Read less
Image of the Tripadvisor rating Robert Phiri - a great pianist

Apr 11, 2021 ruheem2015 Newcastle, South Africa

Excellent piano player and entertainer with a great range of songs. Soft and sweet melodies. All staff at The Palace were friendly and helpful. Great selection of food. Covid protocols were also well adhered to, especially in the eating areas. A lot of effort and thought has gone into their breakfast and supper buffet to assist in reducing the… Read more
Excellent piano player and entertainer with a great range of songs. Soft and sweet melodies. All staff at The Palace were friendly and helpful. Great selection of food. Covid protocols were also well adhered to, especially in the eating areas. A lot of effort and thought has gone into their breakfast and supper buffet to assist in reducing the spread of COVID. Read less
Image of the Tripadvisor rating Bes property ever

Apr 4, 2021 Trooovaling

I had visit this hotel many times.its peaceful place.Rooms are few small but it's slightly food was delicious I would definitely come again there also all the management staff was helpful . it's a good hhospitality It's nearly industrial area. I would like to highly recommend this hotel .
Image of the Tripadvisor rating Royal Experience

Mar 18, 2021 Bhavikins Johannesburg, South Africa

My husband and I stayed at the Palace at Lost City March 2021. The only words to describe this experience is ONCE IN A LIFETIME....everything is beautiful here. Exploring the palace in the evening is one of my favorite memories - the ambiance is inexplicable. Breakfast is another...with the amazing pianist and selection of food with awesome covid… Read more
My husband and I stayed at the Palace at Lost City March 2021. The only words to describe this experience is ONCE IN A LIFETIME....everything is beautiful here. Exploring the palace in the evening is one of my favorite memories - the ambiance is inexplicable. Breakfast is another...with the amazing pianist and selection of food with awesome covid protocols followed, every morning was something to look forward to. A must visit for all... Read less
Image of the Tripadvisor rating Excellent service

Mar 14, 2021 Zee138

I wanted to commend the hotel for their excellent efficient friendly service. We had an amazing weekend with you Thank you Junior and Palesa for the delicious omelettes and Eggs at breakfast Robert for teaching my daughter how to play the piano and instilling the love for it instantly with your passion! Mpho x 2 and Frans for your excellent… Read more
I wanted to commend the hotel for their excellent efficient friendly service. We had an amazing weekend with you Thank you Junior and Palesa for the delicious omelettes and Eggs at breakfast Robert for teaching my daughter how to play the piano and instilling the love for it instantly with your passion! Mpho x 2 and Frans for your excellent service at Breakfast and the staff at the reception and housekeeping for doing more then your role requires to ensure we had a comfortable stay. I would highly recommend this hotel for any guest looking for a great memorable vacation. Read less