Protea Hotel by Marriott Franschhoek

Franschhoek, Winelands

Virgin rating

Deluxe Room
Deluxe Room
Hussar Grill
Family Room
Deluxe Room
Deluxe Room
Hussar Grill
Family Room

The hotel

A lovely hotel in a great location. At the Protea Hotel by Marriott Franschhoek discover a location overlooking the majestic mountains and famous vineyards of the historical village Franschhoek, with beautiful yet modern and comfortable rooms featuring great views and an impressive range of mod cons. Parts of the building date back to the 1880s, with a charming courtyard with a swimming pool and sun terrace, perfect for relaxing after a busy day and followed by delicious lunch/dinner at the well-known upmarket new York style steak house The Hussar Grill. Popular pastimes in Franschhoek include golf, horseback riding, trout fishing and hiking through the Mont Rochelle Nature reserve trail. The Franschhoek Wine Tram is one of the best ways to discover the true essence of the Franschhoek Valley – picturesque vineyards, breath-taking scenery, warm hospitality, world-class cuisine, fine wines and 300 year history.Passengers aboard the hop-on hop-off tour will experience a unique and leisurely way to see the Franschhoek Valley as they journey through rolling vineyards in an open-side tram and open-air tram-bus stopping in at some of South Africa’s oldest and most distinguished wine estates. Art galleries line the main street and eight of the restaurants are amongst the country’s top 100! After such a wonderful day, retire in luxury at the Protea Hotel by Marriott Franschhoek, soaking up the charming ambience that prevails and the high standard of service.

Amenities

  • Bar
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool

Where is it

Centrally located in the charming town of Franschhoek, amongst the mountains and valleys of the Western Cape Province of South Africa. Transfer time from Cape Town Airport: 45 minutes.

Hotel information

40 rooms on 2 floors. All with air-conditioning, satellite TV, telephone, complimentary uncapped WiFi , mini-fridge, tea/coffee-making facilities , private bathroom, safe* and hairdryer. Deluxe Rooms with 1 king-size bed or 2 single beds, sleeping maximum 2 adults and 1 child.

A Family Room is also available, with 2 bedrooms and 2 bathrooms. 

The Hussar Grill restaurant. Courtyard swimming pool with sun terrace. Complimentary access to the nearby Franschhoek Health Club (beauty treatments*). Laundry service*. Uncapped WiFi throughout the hotel. Room service*.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (202)
  • Very good (68)
  • Average (9)
  • Poor (3)
  • Terrible (7)
Image of the Tripadvisor rating Way too noisy to make for a pleasant stay

Aug 25, 2024 Daydream54693627409

Way too noisy to make for a pleasant stay There were four of us in 2 separate rooms - we all had a terrible night's (rather lack of) sleep. A shame, because it's an attractive building inside & out; really clean; in a great location and (ironically) really comfy beds and lovely pillows and linen. But it is simply way too noisy to be viable as… Read more
Way too noisy to make for a pleasant stay There were four of us in 2 separate rooms - we all had a terrible night's (rather lack of) sleep. A shame, because it's an attractive building inside & out; really clean; in a great location and (ironically) really comfy beds and lovely pillows and linen. But it is simply way too noisy to be viable as somewhere charging people to sleep. We arrived to the sound of construction noise - in fairness we had been pre-warned about renovations and makes sense to do such work out of season, but maybe not late on a Saturday afternoon. We were all woken up at 3.00 AM by screaming female voices. I assume guests after a good night out and get you can't control your guests' behaviour - but the screaming continued for half an hour, during which time hotel staff should have stepped in to tell them to show some respect to other guests and shut up. Then we were woken again by blaring music just after 6.00 AM. On phoning reception to point this out, we were told they know and it's the staff in the restaurant, who like to play music. It's terrible that it took guests to tell the hotel to tell their staff not to play blaring music at six in the morning. Some of the noise that blighted our stay was out of the hotel's control - but this was totally on them. Quite simply, the hotel staff wanted to listen to blaring music at six in the morning, without any care at all for paying guests, trying to sleep. This is inexcusable and shows utter contempt towards paying guests. The doors need better sound dampers and/or people who care about closing them as silently as possible - most of the slamming doors were early morning, so again I suspect staff not caring at all about the guest experience. And dogs constantly barking from very early morning, in between being woken by screaming and woken by music. This noise absolutely not in the hotel's control - but just added to the general cacophony and resulting sleep deprivation. In summary then not a hotel to book if you want a night's sleep, which is why you book a hotel. Mentioned to reception on check out, but got the sense they didn't care, as money already banked. And that's the really bad/sad part of this. A shame - could be lovely with a bit of consideration, care and a few adaptations. Read less
Image of the Tripadvisor rating Outstanding Protea Hotel Franschhoek

Jul 29, 2024 Tourist19510066973

From the moment we arrived, we were welcomed by your friendly and attentive staff, which set the tone for a truly memorable visit. The hospitality and dedication of the entire staff at Protea Hotel Franschhoek were evident throughout our stay. Every interaction, whether it was with the housekeeping team or the restaurant staff, was marked by a… Read more
From the moment we arrived, we were welcomed by your friendly and attentive staff, which set the tone for a truly memorable visit. The hospitality and dedication of the entire staff at Protea Hotel Franschhoek were evident throughout our stay. Every interaction, whether it was with the housekeeping team or the restaurant staff, was marked by a genuine desire to make our experience as enjoyable as possible. Your team’s attention to detail and commitment to excellence did not go unnoticed, and I am truly grateful for the care and effort put into making our stay perfect. The serene and beautiful surroundings of Franschhoek combined with your outstanding service have made our visit unforgettable. Read less
Image of the Tripadvisor rating A home away from home in Franchoek.

Jul 29, 2024 Coastal20259031430 Kenya

An unbelievable experience. An amazing and very hospitable & warm team. Best location in Franchoek and the best grill restaurant in town (Hussar Grill). The rooms are spacious and extremely comfortable. A home away from home. A must visit. We will definitely be back. All their staff were friendly and very accommodating. A Special thanks to… Read more
An unbelievable experience. An amazing and very hospitable & warm team. Best location in Franchoek and the best grill restaurant in town (Hussar Grill). The rooms are spacious and extremely comfortable. A home away from home. A must visit. We will definitely be back. All their staff were friendly and very accommodating. A Special thanks to Blessing, Xenobia and Pearl. Thank you so much Read less
Image of the Tripadvisor rating Winelands gem

Jul 23, 2024 SandysSafaris Johannesburg, South Africa

The Protea hotel Franschhoek is a delightful oasis perfectly located in town. It is a short stroll to a myriad of boutiques and restaurants. The on site Hussar Grill is one of the best restaurants in the winelands. The hotel decor is beautiful and charming, the welcome is warm and embracing. The rooms are generous and bright with heavenly beds. We… Read more
The Protea hotel Franschhoek is a delightful oasis perfectly located in town. It is a short stroll to a myriad of boutiques and restaurants. The on site Hussar Grill is one of the best restaurants in the winelands. The hotel decor is beautiful and charming, the welcome is warm and embracing. The rooms are generous and bright with heavenly beds. We stayed for 3 nights and we look forward to returning. Read less
Image of the Tripadvisor rating More attention to detail required

Jun 26, 2024 Carol W

I only have 2 issues with the hotel. My husband is a platinum member and when we booked you could clearly see that we are 2 adults and 2 children. We were given 2 separate rooms. I cannot understand why the staff could not think or ask us if we would prefer a room with an interlinking door? And the second is that they do not cater for gluten or… Read more
I only have 2 issues with the hotel. My husband is a platinum member and when we booked you could clearly see that we are 2 adults and 2 children. We were given 2 separate rooms. I cannot understand why the staff could not think or ask us if we would prefer a room with an interlinking door? And the second is that they do not cater for gluten or lactose intolerant guests. In their defence they did try and help but the local pick n pay didn’t have any and the Woolworths and checkers was too far for them. I should have asked for this in advance but being a Protea I thought that they would have been prepared as they were in joburg. But otherwise the hotel was clean and very comfortable. An absolute pleasure. Staff were friendly and lovely. Read less