Moose Hotel & Suites

Banff, Alberta

The hotel

Its chalet-styling, reclaimed wood, and Rocky range views give Moose Hotel & Suites that authentic mountain lodge feel most dream of finding when travelling to Canada. On Banff Avenue, this luxury take on a ski cabin is a minute’s walk from the resort’s downtown attractions — but it has plenty of its own too. Alongside handy free treats like WiFi access, parking, and Roam bus passes, it hosts indulgent spaces for relaxation — like its Meadow Spa & Pools where, alongside treatment rooms, you’ll find an indoor pool and a rooftop relaxation zone with two ‘hot pools’, a fire pit, and views of the Rocky Mountains. Back downstairs, the hotel’s Pacini restaurant is just as relaxing, setting you up for the day with breakfast favourites like Eggs Benedict, before cooking up a storm of gourmet Italian cuisine for lunch and dinner guests.

Amenities

  • Spa
  • Swimming Pool
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Located in Downtown Banff, on Banff Avenue. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

174 rooms and suites. All with air-conditioning, LED Smart TV, WiFi access, mini-fridge, coffee maker and tea kettle, safe, Mountain Luxury beds, Mountain rain shower, daily housekeeping and iron and board. Superior Hotel Rooms have either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

One Bedroom Suite feature a living room with fireplace, balcony and kitchenette with microwave, mini-fridge and sink and either 1 king-size bed and 1 queen-size sofa bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pacini Italian Restaurant (breakfast, lunch, dinner and late night pizza). Room service*. 2 rooftop heated pools and an indoor pool. Fitness room and sauna. Meadow full service spa* offering a variety of treatments including massages, body treatments, facials, nail services, waxing and couples packages. Laundry facilities on-site*. Complimentary self-parking available.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (914)
  • Very good (342)
  • Average (67)
  • Poor (22)
  • Terrible (7)
Image of the Tripadvisor rating Paradise in Downtown Banff

Sep 24, 2020 R1549SOalexanders

My wife and I stayed here for the first time for three nights and we LOVED this hotel! The staff were welcoming and friendly. The hotel itself was modern, clean, and beautiful. And the connected restaurant was delicious. We made good use of the rooftop hot pools and fire pit, which were so nice in the mornings and evenings. Our room was a suite… Read more
My wife and I stayed here for the first time for three nights and we LOVED this hotel! The staff were welcoming and friendly. The hotel itself was modern, clean, and beautiful. And the connected restaurant was delicious. We made good use of the rooftop hot pools and fire pit, which were so nice in the mornings and evenings. Our room was a suite and it was spotless and very modern with a huge bathroom. The inside layout of the hotel reminded us of a resort with the open air corridors and it was a really refreshing style. Overall a stellar hotel and this will be our place to stay in Banff from now on. Read less
Image of the Tripadvisor rating Banff is a great destination however one hotel for us stands out.

Sep 24, 2020 PJMT-SALT Edmonton, Canada

On top of a brilliant place to stay, The Moose Hotel and Suites made our visit. In the world of COVID, we experienced staff as disciplined, careful, and careful about us as much as themselves. The hotel was maintained at a level anyone would be pleased to be comfortable staying. From the front desk to the restaurant and of course the rooms. If… Read more
On top of a brilliant place to stay, The Moose Hotel and Suites made our visit. In the world of COVID, we experienced staff as disciplined, careful, and careful about us as much as themselves. The hotel was maintained at a level anyone would be pleased to be comfortable staying. From the front desk to the restaurant and of course the rooms. If you want something special there is a little house of some fame in the courtyard. a wonderful place to stay. Thank you, Peter, and your staff for a memorable stay. We will return. Read less
Image of the Tripadvisor rating We will be back

Sep 20, 2020 14996136 Lethbridge, Canada

This was our second stay at the Moose so needless to say we enjoyed our last stay here two years ago as well. Room was clean and well-maintained and service was prompt and personable. The highlight of our stays here are the rooftop pools which provide an ideal place to watch the sun rise early in the morning. Our boys enjoyed the pool as well.… Read more
This was our second stay at the Moose so needless to say we enjoyed our last stay here two years ago as well. Room was clean and well-maintained and service was prompt and personable. The highlight of our stays here are the rooftop pools which provide an ideal place to watch the sun rise early in the morning. Our boys enjoyed the pool as well. There were limits on the number of guests able to use the pools at one time but we had no problems using them whenever we wanted- Friday afternoon and Saturday morning. We'll be back next time we visit Banff! Read less
Image of the Tripadvisor rating Great accommodations and location

Sep 15, 2020 237dianned Brockville, Canada

6 nights at The Moose went way too fast. Perfect location close to downtown stores and restaurants. We had a ground floor room facing the courtyard and our own semi private sitting area. Tastefully decorated. Clean. All Covid safety measures in place. Free underground parking without ever having any difficulty finding a spot to park. … Read more
6 nights at The Moose went way too fast. Perfect location close to downtown stores and restaurants. We had a ground floor room facing the courtyard and our own semi private sitting area. Tastefully decorated. Clean. All Covid safety measures in place. Free underground parking without ever having any difficulty finding a spot to park. Helpful staff. Bear spray is available at desk. Waiver to be signed when taking it. Rooftop pool indoor and outdoor rooftop hot tubs as well as fire pit. Epic!! We didn’t eat at the restaurant Pacini because we wanted to walk to and fro for dinners to walk it off. Food smelled delicious!!! Menu is expansive. We had massages at the spa. They were sooooooooo good. Private hot tub and fire pit for spa clients to use. I hope to return. I highly recommend. Read less
Image of the Tripadvisor rating Great location

Sep 14, 2020 Frredom2014

Located right in the heart of downtown Banff, couldn't have asked for better. Parked the vehicle day 1 and didn't use it again until we left. We stayed in a one bedroom suite. Room was a good size and bed was comfortable. The roof top hot tub was a beautiful amenity as well as the lounge areas and firepit. The restaurant was just average and… Read more
Located right in the heart of downtown Banff, couldn't have asked for better. Parked the vehicle day 1 and didn't use it again until we left. We stayed in a one bedroom suite. Room was a good size and bed was comfortable. The roof top hot tub was a beautiful amenity as well as the lounge areas and firepit. The restaurant was just average and the service was lacking. There were plenty of other great options all along Banff Avenue so we were one and done at the hotel restaurant. Overall a great place to stay and would recommend. Read less