Moose Hotel & Suites

Banff, Alberta

The hotel

Its chalet-styling, reclaimed wood, and Rocky range views give Moose Hotel & Suites that authentic mountain lodge feel most dream of finding when travelling to Canada. On Banff Avenue, this luxury take on a ski cabin is a minute’s walk from the resort’s downtown attractions — but it has plenty of its own too. Alongside handy free treats like WiFi access, parking, and Roam bus passes, it hosts indulgent spaces for relaxation — like its Meadow Spa & Pools where, alongside treatment rooms, you’ll find an indoor pool and a rooftop relaxation zone with two ‘hot pools’, a fire pit, and views of the Rocky Mountains. Back downstairs, the hotel’s Pacini restaurant is just as relaxing, setting you up for the day with breakfast favourites like Eggs Benedict, before cooking up a storm of gourmet Italian cuisine for lunch and dinner guests.

Amenities

  • Spa
  • Swimming Pool
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Located in Downtown Banff, on Banff Avenue. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

174 rooms and suites. All with air-conditioning, LED Smart TV, WiFi access, mini-fridge, coffee maker and tea kettle, safe, Mountain Luxury beds, Mountain rain shower, daily housekeeping and iron and board. Superior Hotel Rooms have either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

One Bedroom Suite feature a living room with fireplace, balcony and kitchenette with microwave, mini-fridge and sink and either 1 king-size bed and 1 queen-size sofa bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pacini Italian Restaurant (breakfast, lunch, dinner and late night pizza). Room service*. 2 rooftop heated pools and an indoor pool. Fitness room and sauna. Meadow full service spa* offering a variety of treatments including massages, body treatments, facials, nail services, waxing and couples packages. Laundry facilities on-site*. Complimentary self-parking available.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (763)
  • Very good (288)
  • Average (55)
  • Poor (18)
  • Terrible (4)
Image of the Tripadvisor rating Fine

May 19, 2019 M161QGchrisp Chesterfield, United Kingdom

My wife and I stayed here for a few days last week. Our travel agents had put us in an unsuitable room, happily the hotel agreed to a reduced price upgrade.....which was lovely. The reception staff were able to make a few suggestions of where to go, as many of the lakes are closed at the moment. Particularly happy as those recommendations led… Read more
My wife and I stayed here for a few days last week. Our travel agents had put us in an unsuitable room, happily the hotel agreed to a reduced price upgrade.....which was lovely. The reception staff were able to make a few suggestions of where to go, as many of the lakes are closed at the moment. Particularly happy as those recommendations led to us spotting a black bear. Hotel was well located, with friendly helpful staff, free parking and good facilities. Location is perfect to see Banff. We will certainly return if we are back in this part of the world We were both happy and would return. Read less
Image of the Tripadvisor rating Beautiful Hotel - Fantastic Stay

May 17, 2019 TravelBug6420

This hotel is in a great location. It is our first time staying in Banff and I picked this hotel because the reviews were good and it was a great price. I love the all the decor and artwork throughout and the fireplace area in the lobby gives it such a warm and welcoming feeling. Check in was smooth and they provided a coupon book, free wifi and… Read more
This hotel is in a great location. It is our first time staying in Banff and I picked this hotel because the reviews were good and it was a great price. I love the all the decor and artwork throughout and the fireplace area in the lobby gives it such a warm and welcoming feeling. Check in was smooth and they provided a coupon book, free wifi and parking. Our room was at the back of the hotel and it had a great view of the mountains from our balcony. It was clean, the bedding was of good quality and the bed was very comfortable. The bathroom was nice and the shower was spacious and had good water pressure and temperature. I loved that it had the rainfall style and the handheld shower head option. The hotel was very quiet, we had no issues with noise. I would definitely recommend this hotel. Read less
Image of the Tripadvisor rating Great modern hotel on the edge of Banff downtown

May 17, 2019 feline_1972 Brisbane, Australia

We stayed in Room 301 at Moose Hotel and Suites from 14-17 May. After reading Tripadvisor reviews recommending the hotel, I booked the hotel via Booking.com with 10% Genius discount. We had a superior king room. The 3rd floor room looked over the main street and exceeded my expectations for comfort, size and quality fittings and furnishings. The… Read more
We stayed in Room 301 at Moose Hotel and Suites from 14-17 May. After reading Tripadvisor reviews recommending the hotel, I booked the hotel via Booking.com with 10% Genius discount. We had a superior king room. The 3rd floor room looked over the main street and exceeded my expectations for comfort, size and quality fittings and furnishings. The room was plenty big enough for the duration of our visit and had a lovely small balcony overlooking the main street. Customer service at front desk was always pleasant and welcoming. The hotel's amenities and spaces are lovely, including a very well appointed gym, pools, hot tubs and fire pits. The only negative for our stay was the air conditioning design. It sits low on the floor next to the sofa. The system was loud and you were unable to adjust the direction and flow of air. The room constantly felt too warm or too cold, especially during the night. For the price, great location and overall high standard of the hotel, I'd recommend it to others. 9/10 from me. If you stay here, take advantage of the public bus passes from reception to get to the sights. Read less
Image of the Tripadvisor rating Nice stay

May 14, 2019 OttawaTravel2012 Ottawa, Canada

Very nice new hotel in spectacular setting! Hotel staff were very professional and mainly Australian. Rooms were well appointed and within easy reach of most of Banff. Grocery store right around the corner for your convenience.
Image of the Tripadvisor rating A great place to stay in

May 14, 2019 Khalid_82qtr

A great place to stay in while visiting Banff National Park. Excellent Location, clean, free parking, nice service, great spa and massage. Only the house keeping service at the room to be improved. Installing Sound/noise proof system at the room will add extra advantage