Hilton Naples

Naples, Naples and Marco Island

Virgin rating

2 Queen Guest Room
2 Queen Guest Room
King Room
2 Queen Guest Room
2 Queen Guest Room
King Room

The hotel

Make the most of your trip to Naples at this centrally located Hilton hotel. Surrounded by local amenities and points of interest, you'll find that it’s easy to get around, with free parking and bicycle rental, and even a complimentary shuttle to Clam Pass Beach and it’s white, sandy shores. Venture into the surrounding area, and you’ll discover plenty of local restaurants – or, dine in-house at award-winning steakhouse, Shula’s. There’s even an outdoor pool, complete with waterfall feature, and a 24/7 fitness centre available to guests.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Swimming Pool

Where is it

Centrally located, and close to local amenities and points of interest. Blocks from Clam Pass Beach, with a complimentary shuttle from the hotel to the beach. 5 miles from the Old Naples District. Distance from Orlando International Airport: 191 miles. Distance from Tampa International Airport: 167 miles.

Hotel information

Rooms come with complimentary WiFi, 55-inch 4K smart HDTV, small refrigerator, coffeemaker, desk with ergonomic chair, alarm clock radio with MP3, iron and ironing board, hairdryer, shower/tub, and bath amenities.1 King Bed rooms feature 1 x king-size bed, sleeping maximum 3 adults.
2 Queen Bed rooms feature 2 x queen-size beds, sleeping maximum 4 adults.

Shula's Lounge (open daily, offering specialty cocktails and wine, with an extended lounge menu). Shula's Steak House (upscale steakhouse, open for breakfast, lunch and dinner).

Outdoor pool with waterfall. Fitness centre. Free shuttle to Clam Pass Beach. Free bicycle rental.

Complimentary WiFi in-room and lobby. Free parking. Electric vehicle charging. Room service*.

*Denotes local charge.


Please note: minimum check-in age is 21.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1495)
  • Very good (597)
  • Average (192)
  • Poor (64)
  • Terrible (39)
Image of the Tripadvisor rating Terrible Service at Hilton Naples

Jul 26, 2024 Junerydecarvalho

I arrived at Hilton Naples, 5111 Tamiami Trail North, Naples, Florida, 34103, United States, on July 19, 2024. The service was terrible. I had booked a room for four people with two queen beds. At check-in, the receptionist said that the room was not available. I argued that we booked and paid for a room for four people, but the receptionist said… Read more
I arrived at Hilton Naples, 5111 Tamiami Trail North, Naples, Florida, 34103, United States, on July 19, 2024. The service was terrible. I had booked a room for four people with two queen beds. At check-in, the receptionist said that the room was not available. I argued that we booked and paid for a room for four people, but the receptionist said the best they could do was put us in a room for two people with an extra bed. This would not solve the problem as we were four people, and someone would have to sleep on the floor. I asked to speak to the supervisor, and the receptionist claimed to be the supervisor. She was extremely disrespectful, saying the problem was ours. There was no attempt to resolve the issue, such as suggesting another hotel in the network or accommodating us comfortably. After almost 30 minutes of confusion at the reception, she explained that there was a system error that sold unavailable rooms. This lack of preparedness and disrespect is unacceptable for a Hilton hotel, where I have stayed many times. I was extremely disappointed with the service and lack of responsibility from the staff member. I hope this complaint helps improve training and service in the future. Read less
Image of the Tripadvisor rating Great Hotel

Jul 24, 2024 catlady02_11 Orlando, Florida

From the moment I arrived I was very impressed with this hotel. We arrived during the CrowdStrike outage- and the staff made sure we were taken care of and did not feel the complications (example check in and key card services not available). Valet parking is a nice touch .(complimentary). Shula's Steakhouse in the lobby provides specials and… Read more
From the moment I arrived I was very impressed with this hotel. We arrived during the CrowdStrike outage- and the staff made sure we were taken care of and did not feel the complications (example check in and key card services not available). Valet parking is a nice touch .(complimentary). Shula's Steakhouse in the lobby provides specials and great service. Note- weekends get crowded. Rooms are nice- spacious and clean. Love the Crabtree products provided. Landscaping around the hotel made you feel like you were at the beach- not off a major street. We had 150 people for a 3 day tournament- food was delicious on our buffets and rooms were cozy. Read less
Image of the Tripadvisor rating Nice hotel with friendly staff

Jul 14, 2024 Elyssa L Miami, Florida

Easy check in process with friendly and competent desk employees. Every employee (front desk, pool, housekeeping, shuttle driver) was very friendly. The rooms are large and very clean. Shuttle to Clam pass beach runs hourly- they give you chairs, towels and water. Once at the beach, it’s a 15 minute walk on a boardwalk OR ride the golf carts to… Read more
Easy check in process with friendly and competent desk employees. Every employee (front desk, pool, housekeeping, shuttle driver) was very friendly. The rooms are large and very clean. Shuttle to Clam pass beach runs hourly- they give you chairs, towels and water. Once at the beach, it’s a 15 minute walk on a boardwalk OR ride the golf carts to the beach. The beach is beautiful. Read less
Image of the Tripadvisor rating The best service!

Jul 12, 2024 George L

Amazing amazingly service by Brad. The whole staff was super nice. But Brad went out his way to take care of us. Overall loved this hotel. I have stayed twice in 1 month and going again bc of the people that work there. Very clean. Food good. But the people that work here are super nice and go out their way to help us.
Image of the Tripadvisor rating Water leaks - hotel needs maintenance

Jul 7, 2024 lovetotravel123168 Atlanta, Georgia

I called about the A/C leaking in my room and the carpet was very wet and was told that it was just condensation and was normal. Later that evening I mentioned it to the front desk after speaking with my A/C guy who told me it’s not normal. The front desk person was very nice and told me they would have someone take a look in the morning. No… Read more
I called about the A/C leaking in my room and the carpet was very wet and was told that it was just condensation and was normal. Later that evening I mentioned it to the front desk after speaking with my A/C guy who told me it’s not normal. The front desk person was very nice and told me they would have someone take a look in the morning. No one looked at it that day so I spoke to the front desk person that was working late afternoon / again very nice and apologetic and switched us to the next room over. We had friends in the area that met us for dinner at the hotel. They were waiting for us in the lobby where water was dripping from the ceiling on one of our friends… I mentioned this to the front desk person who again apologized and said they would get maintenance to look into it. All I thought about is how dangerous it is to have water leaks throughout the Hotel and how dangerous it can be - especially around electricity. The next morning (5am and 5:30am) there were 2 fire alarms that went off… I just got the feeling they don’t care and don’t maintain the hotel properly. It’s ashame. Read less