Ritz Carlton Orlando Grande Lakes

International Drive, Orlando

Virgin rating

The hotel

At The Ritz-Carlton Orlando Grande Lakes, you can take in the ambience of Orlando with a helping of utter sophistication. This hotel offers plenty of opportunities for fun, sport and pampering, without ever having to leave this 500-acre resort. There's a wide selection of on-site activities on offer, with an 18-hole Championship golf course, 40,000 sq ft spa and adventure experiences including fly fishing, eco-tours and kayaking. There is a choice of 11 restaurants and bars offering guests a unique culinary experience. Guest rooms are furnished and fitted to the highest standards and each of the sumptuous bedrooms has a 5ft balcony with panoramic view over the lake, pool or gardens. The resort is located minutes away from world-famous attractions such as Walt Disney World® Resort and Universal Orlando Resort™.

Amenities

  • Tennis
  • Babysitting service
  • Families
  • Bar
  • Fitness Centre/Gym
  • No Smoking
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Valet parking

Where is it

Just off Central Florida Parkway, 10-min drive to Universal Orlando Resort™, 15 minutes to Walt Disney World® Resort.

Hotel information

582 rooms on 15 floors in 1 building with 6 lifts. All with large balcony/patio, air-conditioning, flatscreen cable TV, coffee maker, in-room iPod dock, WiFi, mini-bar, safe, iron and board, bathrobes and slippers, and hairdryer. Free bottled water at turn-down. Standard Rooms have garden view, 2 double beds or 1 king-size bed, sleeping maximum 4 persons.

Lake Front Rooms with lake front view and a balcony sleeping maximum 4 adults or 2 adults and 2 children.

Lake View Rooms with lake view sleeping maximum 2 adults. Connecting rooms available on request.

Executive Suites with lakefront views, 1 king-size bed and a double sofa bed sleeping maximum 4 adults or 2 adults and 2 children.

Presidential Suites and Royal Suites with 1 king-size bed, separate lounge, dining room and kitchen sleeping maximum 2 adults.

Ritz-Carlton Club® Level available with all room types offers:

  • 24-hour access to the Club Lounge; snacks and non-alcoholic drinks
  • Complimentary alcoholic drinks 11:00am-10:00pm
  • Complimentary Ritz Kids for up to 3 children (age 4-12) per day
  • Concierge team 7.00am-10.00pm
  • Five daily food and beverage presentations
  • Views of area fireworks
  • Media rooms with movies and classic family games

Self parking from US$25 per day, valet parking from US$32 per day, plus tax (payable locally, subject to change). Complimentary shuttle bus to Walt Disney World® Resort and Universal Orlando Resort™.

11 restaurants including Norman's (New World cuisine), Bleu (poolside snacks and cocktails), Fairways Pub (golf clubhouse; steak and seafood), lobby lounge (cocktails and afternoon tea), Highball and Harvest, Vitale (spa café for healthy options) plus dining options at the adjacent JW Marriott.

Outdoor swimming pool, poolside cabanas*, 3 tennis courts, Ritz Kids activities, health spa* with 40 treatment rooms, lap pool, fitness centre, sauna and steam room (local charge for treatments). 18-hole, Greg Norman-designed Championship golf course* (local charge), plus use of all facilities at the JW Marriott Hotel, including 'lazy river' swimming pool. Adventure experiences including guided eco-tours on Shingle Creek* and fishing*.

Complimentary WiFi in public areas. 24-hour room service*. Babysitting services*. Corridor of retail shops.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change)

Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair-accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rollaway beds available on request (only available for King Rooms and Suites), $20 per night*, subject to change and availability.

Mini-fridge available on request, $20 per night*, subject to change and availability.

Please note a resort fee of $35 plus tax per room per day* is payable locally and includes: Free WiFi, Unlimited domestic phone calls, WALT DISNEY WORLD Resort and Universal Orlando Resort™, daily recreation activities, driving range privileges, two pool floats and Ritz Kids (two hours, for 2 children aged 4-12). This charge and its inclusions are subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (113)
  • Very good (6)
  • Average (5)
  • Poor (10)
  • Terrible (7)
Image of the Tripadvisor rating Stellar...simply stellar!!!

Jul 1, 2022 Teacher20052013 DeLand, Florida

Loved this resort and everything about it ...except the price point. I was in love with the grounds, the amenities, the room, the professionalism of those working at the resort but I was shocked at the price of some things. Highly recommend taking the children to the Ritz Kids room and allowing them to explore and delve into leaning and play all… Read more
Loved this resort and everything about it ...except the price point. I was in love with the grounds, the amenities, the room, the professionalism of those working at the resort but I was shocked at the price of some things. Highly recommend taking the children to the Ritz Kids room and allowing them to explore and delve into leaning and play all the games that are offered. They have pets for the children to meet and observe. Read less
Image of the Tripadvisor rating Meh

Jun 17, 2022 TrailBlazer583500

Not sure what is happening with the brand. Some great personnel but not a "Ritz" experience. Such a shame. When visiting Orlando wouldn't be my choice. Rebecca at the lobby bar is a rockstar. Otherwise service is really poor and not up to a Ritz standard.
Image of the Tripadvisor rating Wonderful stay in Orlando

Jun 12, 2022 Floridafamily75 Gainesville, Florida

What a magical stay! All of the staff was friendly, helpful and so kind. I am always impressed by the level of service at the Ritz-Carlton, and this location and stay did not disappoint. From the easy, friendly check in to the fast, “please come again” check out and valet service, our stay was sublime. Ou room had a lovely balcony, and we even… Read more
What a magical stay! All of the staff was friendly, helpful and so kind. I am always impressed by the level of service at the Ritz-Carlton, and this location and stay did not disappoint. From the easy, friendly check in to the fast, “please come again” check out and valet service, our stay was sublime. Ou room had a lovely balcony, and we even enjoyed fireworks on one of our nights. Cold bottled water at the pool, frozen citrus towels and friendly (yet not pushy) poolside service was appreciated. Highly recommend for families, couples and anyone looking for an upscale, yet still friendly and accessible hotel. Read less
Image of the Tripadvisor rating Understaffed, slow, bad service

Jun 9, 2022 Paul G Orlando, Florida

I visited this location now about a month ago. the service at the lobby bar was painfully slow. The restaurant then set up a table for the wrong number of guests in our party despite having a reservation. The dinner service was incredibly slow, then all of a sudden the server told us that he needed to cash us out because he was going home... … Read more
I visited this location now about a month ago. the service at the lobby bar was painfully slow. The restaurant then set up a table for the wrong number of guests in our party despite having a reservation. The dinner service was incredibly slow, then all of a sudden the server told us that he needed to cash us out because he was going home... and we were left with dirty dishes, and no additional service until we left. When exiting the property, there was a line of about 8 people already waiting at the valet stand, with only one valet working. After a long wait, he finally acknowledged us as he was juggling cars and simply shouted to the group "It's going to be a while" and our party of 10 added 5 more cars to his waiting list. We went inside to the Front Desk on his behalf to see if someone could assist, but at the same time, the Front Desk person was already getting yelled at for the long wait there as well. He was alone, with several people waiting to check in. There was no supervisor, manager, bellman, anyone around to offer assistance. No supervisor or manager visited our table in the restaurant either. After waiting over 45 minutes for our cars, I contacted Ritz Carlton to let them know of the terrible experience. I got a canned response the same day, letting me know the property leadership would get in touch with me. I have since responded 3 separate times, both to the hotel and to corporate, and have STILL had no response from anyone at the property, in a full month. As a local that's visited this property previously, the service level has fallen in the toilet, and nobody in management seems to care. Very sad, and not Ritz Carlton service. Read less
Image of the Tripadvisor rating Lisa, Mounir and so many others made the trip for me above and beyond

Jun 8, 2022 W7026OSak

After flying in and losing my bangs through the airline I thought this trip would start off not so great. However everyone in the staff went above and beyond to help, coordinate and anticipate any needs in advance. I would highly recommend this location, one site restaurants, and of course the amazing staff.