Ritz Carlton Orlando Grande Lakes

Getting Around

Valet parking from US$52 per day, plus tax (payable locally, subject to change). Complimentary shuttle bus to Walt Disney World® Resort and Universal Orlando Resort™.

Dining

11 restaurants including Norman's (New World cuisine), Bleu (poolside snacks and cocktails), Fairways Pub (golf clubhouse; steak and seafood), lobby lounge (cocktails and afternoon tea), Highball and Harvest, Vitale (spa café for healthy options) plus dining options at the adjacent JW Marriott.

Fun and Games

Outdoor swimming pool, poolside cabanas*, 3 tennis courts, Ritz Kids activities, health spa* with 40 treatment rooms, lap pool, fitness centre, sauna and steam room (local charge for treatments). 18-hole, Greg Norman-designed Championship golf course* (local charge), plus use of all facilities at the JW Marriott Hotel, including 'lazy river' swimming pool. Adventure experiences including guided eco-tours on Shingle Creek* and fishing*.

Handy Stuff

Complimentary WiFi in public areas. 24-hour room service*. Babysitting services*. Corridor of retail shops.

Resort Fees

This hotel has a resort fee of $53 plus tax per room, per day (payable locally, subject to change)

Resort Fees Information

Fee includes: Free WiFi, Unlimited domestic phone calls, WALT DISNEY WORLD Resort and Universal Orlando Resort™, daily recreation activities, driving range privileges, two pool floats, and Ritz Kids (two hours, for 2 children aged 4-12). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Accessibility

Wheelchair-accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

*Denotes local charge.

Rollaway beds available on request (only available for King Rooms and Suites), $20 per night*, subject to change and availability.

Mini-fridge available on request, $20 per night*, subject to change and availability.

Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (286)
Very good (25)
Average (15)
Poor (17)
Terrible (21)

Lovely relaxing hotel away from the bustling parks.

Sep 28, 2024 babybuny Northumberland, United Kingdom

Stayed for a few nights before meeting family. Very relaxing pool which was mostly quiet especially in the mornings. Our suite was lovely overlooking the lake and grounds. Pool service was excellent. Staff in the lobby bar very attentive and refreshed drinks quickly. Didn’t rate the steakhouse but liked the hotel very much. Valet parking was very… Read more

Stayed for a few nights before meeting family. Very relaxing pool which was mostly quiet especially in the mornings. Our suite was lovely overlooking the lake and grounds. Pool service was excellent. Staff in the lobby bar very attentive and refreshed drinks quickly. Didn’t rate the steakhouse but liked the hotel very much. Valet parking was very quick. Definitely will come back. Read less

Top notch.

Sep 27, 2024 Stephen P

I was there in August, and thought I better post my review before I return in a couple weeks in October. As always, excellent! My all time favorite home away from home. The staff never fails to be just kind and courteous and so willing to help. Rooms were immaculate, grounds were pristine. I spent a lot of time at the pool, and the staff… Read more

I was there in August, and thought I better post my review before I return in a couple weeks in October. As always, excellent! My all time favorite home away from home. The staff never fails to be just kind and courteous and so willing to help. Rooms were immaculate, grounds were pristine. I spent a lot of time at the pool, and the staff there is second to none, all of them!. Especially Sam and Maureen at Bleu in the outdoor bar. I appreciate all the hard work they do with a true smile. The lobby bar staff are excellent, especially Rebecca who made my departure fantastic. Omar and Mitchell to name a few are also great! Everyone is, I hate leaving somebody out. Highly recommend this hotel - I have lost count how many times I've come, but I will be back soon. It's also one of the better Ritz's to acknowledge Bonvoy high level status. Many other hotels don't seem to take it very seriously. Thanks Orlando Ritz! Read less

Home (and office) away from home!

Sep 27, 2024 Mark H

The Ritz-Carlton Orlando, Grande Lakes never disappoints! I stay here frequently for business and this last stay was a mix of both business and pleasure to celebrate my partners birthday. Accommodations are immaculate and we ended the trip with a celebratory dinner at Knife & Spoon which exceeded all expectations. Huge shout out to Ann Clarke,… Read more

The Ritz-Carlton Orlando, Grande Lakes never disappoints! I stay here frequently for business and this last stay was a mix of both business and pleasure to celebrate my partners birthday. Accommodations are immaculate and we ended the trip with a celebratory dinner at Knife & Spoon which exceeded all expectations. Huge shout out to Ann Clarke, Guest Experience Expert, who always goes above and beyond with thoughtful, personalized touches and makes us feel like this is our home away from home. She is a huge asset to this property. We also found housekeeping to be outstanding. We had the same woman, Maria Elina, who refreshed our room each day. She was superb! Looking forward to our next stay! Read less

Best Ritz in the USA.. never disappoints us!

Sep 27, 2024 Paul G Hamilton, New Jersey

I have been visiting this property for more than a decade! Frankly, as a frequent business traveler staying at Ritz and Marriott properties around the world I can verify that Orlando Grande lakes is one of the best in breed! Everything about this Ritz property is incredible, from the rooms, amenities, pool, gym, etc. Nonetheless, what makes the… Read more

I have been visiting this property for more than a decade! Frankly, as a frequent business traveler staying at Ritz and Marriott properties around the world I can verify that Orlando Grande lakes is one of the best in breed! Everything about this Ritz property is incredible, from the rooms, amenities, pool, gym, etc. Nonetheless, what makes the stay extraordinary are the professional and welcoming staff. Special thanks to Paola Figueroa, Front Desk Supervisor, Charles, and other bellmen who have worked there more than a decade. Really great stay as always… Read less

Rundown hotel lacking any charisma

Sep 23, 2024 Compass58497101148

Very disappointing and far below the usual standard of the Ritz Carlton. Check in took a very long time, none of our benefits were applied. This wouldn’t usually be a problem except we had a 2 year old with us. No acknowledgement of him until another very sweet lady saw my frustration and the long wait and made polite conversation and also gave… Read more

Very disappointing and far below the usual standard of the Ritz Carlton. Check in took a very long time, none of our benefits were applied. This wouldn’t usually be a problem except we had a 2 year old with us. No acknowledgement of him until another very sweet lady saw my frustration and the long wait and made polite conversation and also gave him a teddy bear which he loved. When I asked if we could upgrade our room for more space, lady at front desk told me they only had a presidential suite left for an extra $6K a night if I wanted more space. The hotel was empty!! Rooms very very shabby and dilapidated, first room the carpet was coming up and stank of damp. The air con vents were mouldy. Not sure why we were put on the 10th floor miles away from the elevator and at least a 10 min walk to the pool when the hotel was empty… completely inappropriate for a toddler who could climb over the balcony if they wished. When I complained about this, the front desk didn’t acknowledge it. She didn’t have a great attitude and just asked if I had unpacked (obviously not I came straight back to move rooms) she was very unhelpful and made it very awkward. Second room better but bath tub scuffed and cracked and dirty. Housekeeping after this however were absolutely exceptional. The biggest problem here is that there is no soundproofing whatsoever, kept awake all night by hearing doors shutting in the hallway and people walking around above. Marketed as a family friendly resort but far from it, mostly people attending conferences and sitting around the pool on laptops. JW Marriott far nicer interior/hallway and we had more fun at their lazy river style pool. Service improved during our stay, and on the whole was good, they did call to check in which was a nice touch. Maybe things would have got better if we stayed longer but we actually checked out a day early knowing that our final night was non-refundable. Granted our flight home was cancelled but we had the choice to leave early or stay longer at the hotel and we chose to leave! Ultimately it doesn’t matter what the hotel is like if nobody is getting a good nights sleep. To be honest, we felt completely ripped off and wish we had gone back to the Ritz Carlton Sarasota which we absolutely love. Was considering booking the new Ritz Carlton cruise but now I probably won’t bother. I have never had such an uncomfortable check in experience at a hotel. It’s a far cry from the Four Seasons where we stayed at the beginning of our vacation.. Read less

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