Staybridge Suites Orlando at SeaWorld

We stayed at the Staybridge Suites Orlando at Seaworld, which is about 16 minutes drive from the airport. It’s a 10 minute walk from Seaworld, 5 and 3 minutes drive to Aquatica and Discovery Cove respectively and max 15 minutes to either Disney Park with the i4 on ramp just around the corner. It also has an iride trolley stop right in front of it. The hotel itself is fairly new (built in 2017), has free onsite parking and no resort fees. In terms of facilities it has a small pool but it was ok for us. It also has a gym, a small shop and a room with washing machines and dryers that are free to use. Stays include a hot and cold buffet breakfast and Monday to Wednesday they do a light dinner with free beer, wine and soft drinks from 17:30 to 19:30, although we only used it once due to being out most of the time. There are safes, free of charge, but they are behind reception. They have a small concierge desk where a lady called Kristina works and she is great for helping you with any coupons or questions regarding the parks. She also arranges seats on the free shuttle to any park they offer and as it is a Seaworld partner hotel, she can give you free fast passes for Seaworld which were great. Our room was on the 3rd floor and was a 2 bedroom suite. It has a sitting area with a couch that could get turned in to a pull out bed, a tv and a full kitchen with full size fridge and ice maker. It also had plates, glasses, cutlery and even pots and pans. A hob, dishwasher and largest microwave I’ve even seen were also in the kitchen. The suite had 2 bedrooms, one with a large queen size bed and the other with 2 double beds. Both rooms and living room also had a chest of drawers. Each room also had a large cupboard with hangers and a toilet, shower over bath and sink. The rooms were very spacious and perfect for our needs as there was 3 adults and 2 kids in our party. The only issue we had was that we found the room very dusty and it took 4 complaints before this was sorted. Apart from that I can’t recommend this hotel highly enough and I’d have no issue booking it again. Read less

positives 1. Great location with free onsite parking 2. Breakfast which accommodated most people 3. Laundry room which is free to use 4. Gym which is free to use 5. Overall clean hotel, reception area and breakfast area kept 6. Staff appear friendly and chatty Negatives 1. Room could have been cleaner on first entry. It was left dusty, initially I thought ok maybe it’s just dust that has settled there after a clean, but I soon learned different 2. Room was never dusted, it was so bad you could write your name in it. 4 times we complained and even spoke with a manager before it was cleaned (2 days before we went home) 2 week stay. 3. No safe in the room and due to the hotel being busy, there was no safe available for several days. The safes are kept behind the main desk. 4. Overall cleaning was not satisfactory, bins not emptied, beds not made on several occasions, one day we walked in and the cover was just lying dumped on the office chair. We had to actually put the duvet inside the cover and make our own bed. 5. Our youngest daughter was sick during the night, so we striped the cot and cleaned up as you would. This was the day after the ‘big clean’, so we reported it to reception and asked for cot linen and then headed out for the day. On return the cot linen was placed on the bed for us to do. 6. They offer light cleaning. I am Unsure of what this involves because it doesn’t involving hoovering, dusting, mopping floors or making beds. Towels were replaced daily. Beds only changed once a week. This hotel could be so much better. I think there isn’t enough cleaning staff so rooms are rushed due to the amount of time they have. A spot check from a manager wouldn’t go a miss. It has so much potential, they have a great hotel in a great location with breakfast. If they just polished up on the small things it would be perfect. I want a bit of luxury on holiday, I don’t want to come home to full bins, beds not made, bathrooms not cleaned, not hoovered or dusted. I don’t live like that at home I certainly don’t want to live like that in a hotel. I watched the maintenance man clean the front sign, he scrubbed it, polished and shined it i think staff could learn from his cleaning skills. It hasn’t put us off because we did have an amazing holiday, but if something better came along and might be persuaded to go there instead Read less

The bathroom toilet didn't want to flush. We called down to desk and maintenance came up and plunged it. 2 hours later it wouldn't flush again. We called the front desk and the man working the desk said, "sometimes these toilet won't flush toilet paper." I said, "well this is a problem because we are ladies, no matter what business we are doing we have to wipe!" The maintenance guy came up and snaked the toilet. It worked fine ever since. Just the fact that this guy insinuated that we not wipe was ridiculous. Other than that, it was very nice. Read less