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This hotel is within a mile of the Walt Disney World Resort and offers a wide range of facilities and seasonal entertainment. Enjoy spacious Standard Rooms or Kid Suites that sleep up to 4 children featuring bunk beds with twin-size mattresses. There are even seasonal poolside activities to enjoy outside of theme park time, including dive-in movies and a Cyber Arcade. You're never too far from local attractions with our convenient scheduled shuttles making this hotel very accessible for non-drivers.
Amenities
Bar
Swimming Pool
Families
Theme Parks
Kids Eat Free
Children's Playground
Free Parking
Close to Walt Disney World Resort
Room Service
Safety Deposit Box
Fitness Centre/Gym
Laundry Service
Where is it
In the heart of Lake Buena Vista and approximately 1 mile from the Walt Disney World Resort theme parks. Driving time from airport: 25 minutes.
Hotel information
503 rooms and Kids Suites on 6 floors with 5 lifts. All rooms have climate control, cable TV, WiFi, safe, mini-fridge, microwave, coffee/tea maker, iron and board and hairdryer. Standard rooms with 2 queen-size beds sleeping maximum 4 adults or 2 adults and 2 children.
Kids Suite A has bunk beds sleeping maximum 2 adults and 2 children.
Kids Suite B has 2 sets of bunk beds sleeping maximum 2 adults and 4 children.
Resort fee waived: For all Virgin Holidays guests, saving $15 per day.
Free nights: stay for 7 nights and pay for 6, for stays between 1 Jan '21–30 Apr '22. Free night offer has been calculated into the prices shown.
Complimentary scheduled transport to Walt Disney World Resort and Universal Orlando Resort™. Complimentary self-parking.
Applebee's® (open for breakfast buffet, lunch and dinner). Kids 12 years and under (up to 4 children) eat free kids breakfast and dinner menu with paying adult at Applebee's. Applebee's® Tiki Bar Poolside (open for food and tropical drinks lunch and dinner). Pinky's Market Place (snacks and drinks).
Swimming pool. Kid's splash pad. Fitness centre. 2 whirlpools. Cyber Arcade. Complimentary WiFi. Seasonal entertainment including games, activities and movies.
Room service*. Gift shop. Laundry service*.
Resort Fee Waived: For all Virgin Holidays guests, saving $15 per day
*Denotes local charge
Based on 2453 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1089)
Very good (838)
Average (351)
Poor (100)
Terrible (75)
Never again
Jul 22, 2021DisneyDiana
I am currently staying at this Holiday Inn. I used to frequent it years ago, but honestly it’s very run down. The property is in need of a good renovation. My biggest issue is that I’m on the 5th floor and we’ve gotten stuck on three different elevators since we got here literally hours ago. One with the lights off. How are ALL of the elevators so…
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I am currently staying at this Holiday Inn. I used to frequent it years ago, but honestly it’s very run down. The property is in need of a good renovation. My biggest issue is that I’m on the 5th floor and we’ve gotten stuck on three different elevators since we got here literally hours ago. One with the lights off. How are ALL of the elevators so bad?? We’re literally going through a maze from building to building trying to find a decent elevator. Also, in some buildings the rooms are nice and spacious but this time I got a tiny tiny room. I can’t even open the door of the bathroom while sitting on the toilet/standing inside the bathroom. Very disappointed.
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Great location
Jul 12, 2021G2GKsusanb
We love the convenience to the parks. The property is right off I-4 and there is a very nice outlet mall less than a mile away. The convenience store on site was a nice amenity as well. Will definitely stay again!
Second stay at this Hotel, and again, it was amazing!
Jul 11, 2021delfinacuario2000Buenos Aires, Argentina
This was my sencond stay at the Hotel, the first one was back in October 2020, when pandemic was quite more in place, and the hotel, unfortuately did not have much occupation. I was so happy to see the hotel back on it´s feet and with lots of people around, not only cause the hotel deserves it as they provide excelent service but also because this…
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This was my sencond stay at the Hotel, the first one was back in October 2020, when pandemic was quite more in place, and the hotel, unfortuately did not have much occupation. I was so happy to see the hotel back on it´s feet and with lots of people around, not only cause the hotel deserves it as they provide excelent service but also because this brings hope to life and end of the pandemic, which in my country, Argentina, unfortunately seems it will be eternal, happy to see US is so advanced with vaccination so that the pandemic does not feel as much.
On our arrival, the Front Office clerk, believe it was Frank his name, was efficient and quick, knowledgeable and polite. The room was very nice, clean and tidy, this time we did not have pool view but no big deal, we were there just for shower and sleep (did not pay for pool view, just mentioning it as I had it last stay lol).
The staff in general is very nice, Front Desk, Housekeeping, Pool staff and Management. Paul, Sales Manager again answered all my doubts prior to the trip, and believe me, they were so much, and he was always extremely nice and helpful. Christina, the lady in charge for shuttles, amazing person and provides excelent service. We also did a few private transfers with her, I was happy to see she had her other vans working, as the past stay, she mentioned how the bussinesses had stopped due to pandemic, I was happy to see her also back with lot of work.
The only tiny area of improvement I may suggest this time is maybe just a bit more training on the Hosekeeping staff. While they are super nice, one day we arrived about 8pm and the girl only made the beds, but did not take the trash or replaced towels and toiletries, no big deal, I went down to Reception and asked for them. But have to admitt, was a bit dissapointed, as it was raining, it was late, and wanted to get into the shower as soon as I arrived, again, no big deal, just a small area of improvement.
This time I did not dine at Applebees, we just took some food to the room once and ordered Room Service another time, the food is excellent, and the staff very nice as well.
Once again, like last stay, I was sad to have only one day to enjoy the pool, which is so nice, but I tend to do short trips so I only had half day to be at the pool, I need to extend my stays next trips, as it´s really nice, big, clean, and it´s a shame I was always rushing to the parks lol.
Also, Covid-19 protocols well followed in all areas! Well, I just have to thank you again, and hope to come back soon, keep up the great job you guys are doing! Vanesa
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Wonderful Staff
Jun 30, 2021887lashandat
We made a last minute decision to stay in Orlando a few more days and needed accomodations. I randomly pick this resort because of the price, but I got so much more. Fabian fixed our reservations that had been in era from a previous booking, got us 2 rooms close together, and got everything taken care of quickly and with a smile. He was nice and…
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We made a last minute decision to stay in Orlando a few more days and needed accomodations. I randomly pick this resort because of the price, but I got so much more. Fabian fixed our reservations that had been in era from a previous booking, got us 2 rooms close together, and got everything taken care of quickly and with a smile. He was nice and worked hard to make sure we were happy and accommodated. Thank you lovely resort.
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Good for families just watch the details
Jun 28, 2021JJ4EvaFrederick, Maryland
Check-in was a breeze and the front desk attendant was very knowledgeable and friendly. We were informed of all the policies and then directed to the free parking and headed to our room.
The room was fine, albeit a bit small for having a separate area for the kids. The ac worked great, and there is a fridge which can come in handy. Could use…
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Check-in was a breeze and the front desk attendant was very knowledgeable and friendly. We were informed of all the policies and then directed to the free parking and headed to our room.
The room was fine, albeit a bit small for having a separate area for the kids. The ac worked great, and there is a fridge which can come in handy. Could use some updating but most places could
The Xbox existed, but that is all I can say as there were no controllers for it. Also, the safe was locked upon arrival and the toilet seat was so loose it was almost falling off. I know these are things that we could have called for but just little details that were missed.
I was disappointed in housekeeping. We opted for the full housekeeping upon check-in. They did come, but it trash was never emptied, the bunk beds were not ever made. And no replenishing of soap and toilet paper. Good thing it was only 3 days.
The pool is great and they have activities there for kids on the weekends. The first night we had to ask for towels as the receptacles that hold clean ones were out. It was about an hour and a half later before they got filled.
It's great that the kids eat free but just make sure you get a voucher from the front desk on the way! The little store they have there is also very useful and had all the essentials you would need at a reasonable price.
Overall this family hotel was okay. Not great but not bad either. The proximity to the parks is great (but the shuttle schedule stinks so we just drove and parked). The pool is nice and the rooms are adequate.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Never again
