Holiday Inn Resort Lake Buena Vista

The staff here is fantastic and it's a great location! Had visited on the weekend of May 4th 2019 and when we arrived at the front desk our 3rd party booking site canceled our stay. So Gerardo, Melissa and Tyler H. went above and beyond to make sure we had a place to stay! The room was great and a good location close to Disney where we are pass holders. I want to thank the front staff for making sure our anniversary went on wonderfully. I will definitely look yo stay here again and try out more of the amenities! Read less

Great place! Very close from all the places I wanted to visit, friendly staff and great service, specially Maria from front desk, she work in the afternoon, she went far beyond to assist in my reservation through the phone before I got to the hotel and have everything set, "thank you". And Ericka from Housekeeping fixing my room everyday doing a FABULOUS job! Thank you very much! Read less

I recently stayed at the Holiday Inn Lake Buena Vista for 7 nights - I was visiting for leisure and was largely in the area to visit Disney attractions. Check-in was fairly straightforward, but did not appreciate the time share pitch after getting my room keys - this was done at the suggestion that I visit that counter for my "free gift." Obviously I'm not completely gullible enough to believe I'm going to get anything of significant value for "free." I initially decided I may go ahead and do it since I was being offered a ticket to Universal Studios. After hearing what was involved in this scheme, I was reluctant, but I was too tired to haggle much and decided to get just go along because I was told my $40 "deposit" would be refunded if I didn't show up. I didn't show up, but my $40 has yet to be refunded; I'm not too pleased about it and am disputing the charge with my credit card company. I didn't receive anything of value from this charge. Aside from that, I found the room and hotel in general to be clean and generally in line with what I would expect for the price. This doesn't appear to be a very new property (as evidenced by things such as the bathtub fixtures coming out of the wall). I did find the bed very comfortable and had no problem sleeping in it. For those visiting with the intent to use the shuttle to Disney, I will say this is not like a hotel you find in the Disney Springs area - they generally have bus service every 30 minutes or so. Instead, this hotel appears to have contracted with a bus service that offers service at set times during the day (around 5 departures / 5 arrivals per day). Some of these times are less than convenient -- especially if you like to leave the park before about 6 p.m. I did not use the pool, but seemed nice and they did seem to have some neat activities for children like prizes and things - I thought that was pretty unique and was pleasantly surprising. Overall, was pleased with the property and most of the service while there. Read less