Holiday Inn Resort Lake Buena Vista

The Holiday Inn Resort Lake Buena Vista is priced just above the cheap budget hotels, so you do have to take this into consideration when reviewing. You are not paying for the Ritz, so should always have low/medium expectations. We found the hotel to have a good location. 10/15 minutes from the Disney Parks and 20/25 minutes from the Universals (depending on the time of day) so overall a good location. There is free parking on site which is a bonus. The rooms are large and on the whole clean, although ours was not hovered or dusted for a number of says so we had to call reception and to be fair the cleaners did a great job the next day. The rooms unfortunately do not have any windows that can open, so you are faced with either being very hot during the night? Or being kept awake by the aircon unit, which was the loudest I've ever heard. We found the beds to be very soft and the pillow too. They did have pillowcases that said soft or firm but these were put on randomly as we had mainly soft pillows and even the firm ones were soft. This affected my sleep somewhat, along with the loud aircon. As a base it's a sufficient hotel with pools and hot tubs, plus a good restaurant attached which is open late. The hotel is a chain so will have a good basic level of everything so you know you wont be faced with any major problem so rest assured you should have a good stay here. There was a power cut which effected the lifts for almost 2 days, so we had to climb 6 flights of stairs 3 or 4 times as the lifts were out...which after a long tiring day at the parks was not a ideal situation. All in all a solid 3 out of 5 and if the price was right we would return in future if our main goal was the Disney Parks. Next time we would probably upgrade to a room with a balcony so we could get some fresh air and turn off the loud aircon unit. Read less

The hotel was very accommodating since when I arrived at the property, they did not have my reservation. Turns out, trip advisor sold the reservation to a third party agency, whom Holiday Inn does not support. My credit card was debited, so I was out the money, and did not have a hotel room when I arrived on this busy holiday weekend. Could have been awful, but customer service was able to file a formal complaint with trip advisor’s third party booking service, and they secured us a room. Holiday Inn was great, but will not ever book through trip advisor company again! Read less

We were looking for a resort style hotel with amenities for a family of 4 in proximity to the Disney parks without breaking the bank. This Holiday Inn was just about everything we were looking for and the kids eat free option was a very welcome surprise. The only criticism I would give would be turning into the property from the main road was difficult, and the shuttle was hard to get on (in other words reserve shuttle times ASAP. Other than that, we thought everything for the value was great. Read less

My husband and I were there for the weekend Jan 17-20 /2020 and everything was awesome. Beautiful hotel, spotless, room was clean, and entire resort as well. Staff everywhere friendly and helpful. Check in was smooth and fast. We ate breakfast at the Applebees attached to hotel. Food was delecious and huge portions on our plates! I ordered 3 sliders with potatoes and could hardly eat all of one slider. It was huge. So we took the other 2 back to the room (microwave and fridge) next morning we nuked the 2 leftover sliders and had a free breakfast lol. Fridge is a really good size. We walked to the 711 next door and picked up some beer and wine for the room. We came here for a concert at Disney springs but didn't want to pay the large prices at the hotels within walking distance to Disney. The drive to Disney springs was 4 minutes .(Parking is free at Disney Springs which was an added bonus!) There are loads of places to eat at on the street and around this hotel. Across the street is a cheap t shirt and souvenier place we walked to and grabbed a couple t shirts. We laid in the sun on Sunday around the pool (heated to a perfect temp 82) There are towels available, lots of chairs, music playing....a tiki bar right there....spotless all around the pool area....There were activities in the pool every hour all afternoon. In the lobby they have a little movie room for kids and an arcade. There's a little gift shop and a laptop room too. honestly, I don't know how anyone could complain about this place. Anytime I read a bad review, I think ....hmmmm this is one those picky and difficult people expecting the Waldorf Astoria for 200 bucks lol. Whenever anyone has a nasty comment to make about an employee's attitude they never mention what attitude THEY came at the person with to start with do they? We found EVERYONE working here to be friendly and helpful the entire 3 days we were here. (One has to read between the lines in the bad reviews, it is usually an unhappy difficult person who needs loads of attention) Rest assured, that this hotel is amazing for the price and we will stay here again :) Read less