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This 135-acre resort has an astonishing array of sporting opportunities including tennis and mini-golf, as well as several swimming pools and whirlpools in which to splash around. There are lots of organised activities, which we reckon doubles your fun and gives you the chance to meet new friends. Whether its the sports or the theme parks that have tired you out, why not treat yourself to a massage - you are on holiday after all! Dining choices include Zimmies, Tacky Tiki Bar and Grill and Castaways. The apartments are attractively furnished, light and spacious, and the 2-Bedroom Apartments sleep up to 8 people.
Amenities
Bar
Swimming Pool
Families
Theme Parks
No Smoking
Children's Playground
Children's Pool
Free Parking
Close to Walt Disney World Resort
Babysitting service
Wheelchair access
Fitness Centre/Gym
Where is it
A 5-minute drive to Walt Disney World Resort and 15 min to Universal Orlando Resort™. Transfer time from airport: 25 minutes.
Hotel information
1- and 2-Bedroom Apartments, all with air-conditioning, comfortably furnished living room with sleeper sofa, TV and DVD, coffee maker, fully-equipped kitchen with dishwasher and washer/dryer, iron and board. 1-Bedroom Apartments have 1 king-size bed and double sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children.
2-Bedroom Apartments have master bedroom with king-size bed, 2nd bedroom with either 2 double or twin beds, and double sleeper sofa, sleeping maximum 8 adults or 4 adults and 4 children.
Complimentary self-parking.
Tacky Tiki Bar and Grill offering pizza, burgers, salads and wraps, Zimmies restaurant, Castaways bar and grill plus a café and poolside bars.
7 swimming pools, 6 children's pools, 8 whirlpools, 13 Championship floodlit tennis courts, 9-hole mini-golf course, 3 recreation centres with fitness facilities, saunas, steam rooms, massage therapy*, basketball, shuffleboard courts, volleyball sandlots, 3 video games rooms, bikes* and sports equipment rental*, children's playground, scheduled family activities and supervised children's activities.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
Car hire is essential due to the location and proximity of local facilities.
Based on 9940 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5469)
Very good (2691)
Average (924)
Poor (446)
Terrible (410)
Fun vacation
May 15, 2022Lulu2020C
Check in was quick and easy! The 2 bedroom unit was spacious and clean! We reached out to guest services for a few missing items and they were very quick and efficient in getting them to us. All staffing were very friendly and helpful!! The whole property is well maintained and groomed! Wi-Fi was an issue, however, my husband used his hot…
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Check in was quick and easy! The 2 bedroom unit was spacious and clean! We reached out to guest services for a few missing items and they were very quick and efficient in getting them to us. All staffing were very friendly and helpful!! The whole property is well maintained and groomed! Wi-Fi was an issue, however, my husband used his hot spot and had no issues working all week! We would definitely return for a family vacation!!
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A Slice of Paradise!
May 12, 2022PatN20212022
We booked a one bedroom smaller villa at this resort based on the photo of the swimming pool, which looked very inviting. Turns out it was just one amenity of so many others we discovered here! There were two large pools with the cascading falls. There were also five additional pools throughout. The pools were only a part of it. On the outside of…
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We booked a one bedroom smaller villa at this resort based on the photo of the swimming pool, which looked very inviting. Turns out it was just one amenity of so many others we discovered here! There were two large pools with the cascading falls. There were also five additional pools throughout. The pools were only a part of it. On the outside of where our villa was, it didn't look like much, but when we opened the door, what a surprise and delight to see how large and beautiful the villa really was and very nicely decorated and complete with everything you would need for your stay, including a kitchen stocked with all utensils, pots and pans, dishwasher and dishwashing liquid, paper towels, and so many other items to list. There was a full dining room table with six nicely upholstered chairs all set and ready for entertaining, and a living room with a beautiful large couch with an extension and a separate sitting chair. In the living room was also a large flat screen TV. Our bedroom was very big with another large flat screen TV and a jacuzzi, which didn't take long to fill and had excellent jet streams all around. The bed was very comfortable with large pillows and there is extra bedding in a large zipper bag in the bedroom closet. And to top it all off, near the kitchen was a washer and dryer with detergent and a laundry basket. It didn't get any better! See photos of our villa posted.
There were many things to do around the resort and activities were planned every day. There was something for everybody, young and old. A majority of the pools were not deep (5 feet max) and some of them were heated. There were also smaller pools about a foot and a half deep, perfect for small children. Around a couple of the pool areas there were kiddie sprinklers, and one pool had a tunnel slide for children. There were also a couple of small playground areas. In addition, at all the pools, towels are provided. There are notices all around however that beach chairs should not be reserved, i.e., staking a chair by placing a towel on it and then disappearing and coming back later. We noticed they were on top of chairs being reserved because one of the pool staff went around and took all the towels off the chairs that had nothing else on them. Best bet for towels is to go in the pool and then get them to dry off. They are plentiful and we didn't see a sign limiting how many you could take at each pool. At a couple of pools, there is a bar and grill each but a little expensive.
Also onsite is a Market which is large compared to what you may find onsite at other resorts, and amply stocked with almost any "emergency" medical stuff you may need as well as many food items, and other stuff, like t-shirts, souvenirs, etc.
With all the amenities in the kitchen, you can choose to either cook in or eat out. Many restaurants are not far and you can choose from fast food, major chain restaurants, or upscale places.
The staff was very warm and friendly and we were greeted with a smile whether in the main lobby (which is very large and gorgeous and has a nice fragrance!) or just around the grounds. The maid went above and beyond to clean our place and supply fresh towels and soap. One note about maid service is that you have to notify guest services 24 hours in advance you would like this done. This was not a huge deal as we were provided with ample towels and soap to cover us for two days. I am sure that if we needed just a couple more towels that guest services would have gladly provided them.
Checking out was very easy in that you can let them know ahead of time and they will e-mail you your receipt and we were told we could just leave the card keys in the room but we felt better depositing them in the drop box in the main lobby by the concierge.
There was only one thing missing in our villa and that was a manual with guidelines, which you usually see in hotels. We haven't traveled in several years so this is something that may have been done away and you have to call them to check on specifics. Regardless, all staff were most helpful and pleasant with any questions you had.
We would highly recommend this place for a leisurely getaway where you can relax and enjoy!
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May long weekend
May 12, 2022Kimval78Miamisburg, Ohio
I have been to Vistana many times over the years starting in my teens with my parents. This is a place I continue to come when staying in Orlando. It’s amazing what you get for the money you can’t go wrong here! I requested Lakes or the Fountains as I just have always preferred this area and I was willing to not have an elevator as some or most…
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I have been to Vistana many times over the years starting in my teens with my parents. This is a place I continue to come when staying in Orlando. It’s amazing what you get for the money you can’t go wrong here! I requested Lakes or the Fountains as I just have always preferred this area and I was willing to not have an elevator as some or most buildings don’t have one. Well we got to check in a little early check in smooth I think I was the only one there. Also they did not try to harass me about time share or anything. The concierge was alluding to it but I told him I’ve been here many times I’m only here 4 days and am busy! We got the Lakes building 10 top floor and it was amazing! Very clean and updated. Very big! Again compared to a hotel this is a great value in all the room you get. We were close to two pools and we went every day. It was never crowded and always plenty of chairs. We ate at the pool bar at the fountains pool each day and had wonderful drinks. Chicken nachos very good. They had activities daily we got there cinco de Mayo so they had a special dinner and may 4th they had May the 4th be with you pool night (Star Wars ) as well as a Mother’s Day tea.
We didn’t even venture to other areas of resort we wanted to just we never got around to it.
Staff all friendly and attentive.
As for WiFi I didn’t have any issues.
I short I love this place and will continue to keep coming here it’s super close to Disney and everything else - restaurants shops etc. The units are huge and clean a great value.
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TERRIBLE SERVICE
May 11, 2022PedroO235Sao Paulo, SP
Second time at this great hotel…
But this time the experience was terrible!!
No housekeeping… nobody explained why…
Manager Danny told me he was going to send housekeeping to change my son’s bed sheets but he didn’t… terrible service. Terrible experience.
Amazing!
May 11, 2022amandaa_filice
I have been coming to the Vistana for 28 years (learned how to walk here). I really don't understand all the negative reviews....
From the moment you check in to the minute you leave the staff is so welcoming and friendly!
Also, the wifi works great at the pool and in the room, so maybe they have fixed it? I am currently here for 7 days and I am…
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I have been coming to the Vistana for 28 years (learned how to walk here). I really don't understand all the negative reviews....
From the moment you check in to the minute you leave the staff is so welcoming and friendly!
Also, the wifi works great at the pool and in the room, so maybe they have fixed it? I am currently here for 7 days and I am working and it has been great thus far.
This place truly is a home away from home!
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Fun vacation
