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v-hub lounge at Universal's Aventura Hotel

Exclusive Lounge

Get the most from your Universal Orlando Resort holiday with the v-hub

A family holiday to Universal Orlando Resort isn’t something you can easily make any more awesome. And yet, we’ve only gone and cracked it. Located in the contemporary Universal’s Aventura Hotel — and exclusive to Virgin Holiday guests staying at any Universal Orlando Resort hotel — our v-hub is a gloriously welcoming space designed to make extracting every last drop of amazing from your holiday easier.

Stay at any Universal Orlando Resort hotel and get access to the exclusive lounge.

   

Why visit the v-hub?

Access the exclusive v-hub where you can:

  • Pop by for a complimentary snack and drink.
  • Cool off in the v-hub or by the hotel pool* after some intensive theme-parking.
  • Plan your day in Universal Orlando Resort, or just chill en route to or from the parks.
  • Keep in touch with home with free WiFi.
  • Make the v-hub your ‘departure day base’, so you can hit the parks, refresh and fly with ease.

Arrive in style

Book into our v-room lounge at Gatwick or Manchester to start your journey in style. The v-room is an oasis of calm before your flight, stuffed with free food, soft drinks, tea and coffee. There’s complimentary WiFi and newspapers, plus a play area for the kids and a tech room for teens. 

Rip Ride Rockit

Make the parks your playground

That was easy, but this part’s FUN. Stay at any Universal Orlando Resort hotel and you’ll get exclusive theme park benefits including Early Park Admission. Making your days as hassle-free as possible. (Select attractions, ticket required).

Get more from your last day

Check out of your hotel, take your kids into the parks one more time, then catch some last minute rays by the Aventura hotel pool*. Pop to the v-hub lounge, grab a shower, change for your flight, and take to the skies feeling fresh as a daisy. Not a Sunshine State second wasted. Perfect. 

Universal Orlando Resort Hotels


More from Universal Orlando Resort...

* Please note: pool access is not available to guests staying at Universal’s Endless Summer Resort hotels. 

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20) 

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands  of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2020 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. All rights reserved. Aventura Hotel TM & © 2020 UCF Hotel Venture IV. All rights reserved. Cabana Bay Beach Resort TM & © 2020 UCF Hotel Venture II. All rights reserved. Portofino Bay Hotel and Royal Pacific Resort TM & © 2020 UCF Hotel Venture. All rights reserved. Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All Rights Reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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