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v-hub lounge at Universal's Aventura Hotel

Exclusive Lounge

Get the most from your Universal Orlando Resort holiday with the v-hub

A family holiday to Universal Orlando Resort isn’t something you can easily make any more awesome. And yet, we’ve only gone and cracked it. Located in the contemporary Universal’s Aventura Hotel — and exclusive to Virgin Holiday guests staying at any Universal Orlando Resort hotel — our v-hub is a gloriously welcoming space designed to make extracting every last drop of amazing from your holiday easier.

Stay at any Universal Orlando Resort hotel and get access to the exclusive lounge.

   

Why visit the v-hub?

Access the exclusive v-hub where you can:

  • Pop by for a complimentary snack and drink.
  • Cool off in the v-hub or by the hotel pool* after some intensive theme-parking.
  • Plan your day in Universal Orlando Resort, or just chill en route to or from the parks.
  • Keep in touch with home with free WiFi.
  • Make the v-hub your ‘departure day base’, so you can hit the parks, refresh and fly with ease.

Arrive in style

Book into our v-room lounge at Gatwick or Manchester to start your journey in style. The v-room is an oasis of calm before your flight, stuffed with free food, soft drinks, tea and coffee. There’s complimentary WiFi and newspapers, plus a play area for the kids and a tech room for teens. 

Rip Ride Rockit

Make the parks your playground

That was easy, but this part’s FUN. Stay at any Universal Orlando Resort hotel and you’ll get exclusive theme park benefits including Early Park Admission. Making your days as hassle-free as possible. (Select attractions, ticket required).

Get more from your last day

Check out of your hotel, take your kids into the parks one more time, then catch some last minute rays by the Aventura hotel pool*. Pop to the v-hub lounge, grab a shower, change for your flight, and take to the skies feeling fresh as a daisy. Not a Sunshine State second wasted. Perfect. 

Universal Orlando Resort Hotels


More from Universal Orlando Resort...

* Please note: pool access is not available to guests staying at Universal’s Endless Summer Resort hotels. 

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20) 

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands  of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2020 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. All rights reserved. Aventura Hotel TM & © 2020 UCF Hotel Venture IV. All rights reserved. Cabana Bay Beach Resort TM & © 2020 UCF Hotel Venture II. All rights reserved. Portofino Bay Hotel and Royal Pacific Resort TM & © 2020 UCF Hotel Venture. All rights reserved. Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All Rights Reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. Refunds will be successfully returned in approximately 90 days.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.