Atlanta Airport Marriott

The Atlanta Airport Marriott is a decent hotel on the west side of the Atlanta Hartsfield International Airport (ATL), far enough from the flight path that there isn't much airport or airplane noise. The hotel itself is a little remote but it is made a little better by having two full service restaurants on site. One is a higher end steak house and the other is a sushi place, which acts more like a hotel bar/pub type restaurant. They sell sushi, but it just doesn't look like a place you would order sushi from, sorry! In addition to the two restaurants there's a Starbucks that sells light snacks and some general Atlanta themed merchandise. There is a free shuttle from the ATL airport that you get at ground transportation, hotel pickup areas 9-15. The drivers are very helpful and nice. My room for this stay was a king bed room. The pillows at this hotel are absolutely HORRIBLE. They have an unusual shape, kind of oblong, and they are lumpy. They have no choice of feather or foam only these lumpy things. I ordered two extra pillows, which took 3 tries and 4 hours to get, and they were the same lumpy pillows in the room on the bed. I woke up with a stiff neck! The bed is one of the worst beds in terms of linens and pillows that I've experienced in a hotel for a while. This Marriott has been recently renovated, which is good and bad. Newly renovated Marriott hotels seem to be much more sparsely furnished and with really inferior quality furnishings. This was the case in my room. The wood 'closet' looked really cheap and was utterly ugly. The 'new' Marriott brand isn't what the old brand once was. My bathroom was bright and clean with refillable pump toiletries, which are great - UNLESS they don't fill them daily. All three of the bottles were nearly empty. It took 4 hours to get anyone to bring me replacements, and that was after two front desk people told me it was on the way. I had to get a manger involved to resolve the issue. The Atlanta Airport Marriott lists itself as a 4-star hotel on Google Maps. Based on that listing and CNET star rating for hotels I rate this hotel at 3 Stars, mainly because of the poor quality of the bed and the time it took to get basic toiletries delivered to my room. Read less

Hotel was clean, staff friendly etc, however it was spoilt by greed. Cutting a very long story short, despite paying the bill in full from the start, the hotel took money from our bank accounts without authorisation just in case you run up a bill. Our business trip was completetly ruined by this and the false promises of money being returned to our account once we checked out. Three weeks after leaving the hotel our money had still not been returned to our account (over $1000) so our company decided to take up the dispute with the hotel direct. We spoke to the manager, who to be fair was very unhelpful, just saying read your terms and conditions. We put nothing, what so ever on a tab throughout our stay and paid the hotel charges in full at the start of the trip, so why should we be charged just in case we run up a tab. No where in the world have I ever experienced this. We were also approached on our last day by a breakfast waiter who more a less demanded a tip, because his wages were so poor, not a way to run a professional business at all. Food and drink, although nice, is very overpriced here. Our company will in future no longer use this establishment and use another hotel within the area for future business trips !! Read less