Hilton Atlanta

Atlanta, Georgia

The hotel

There’s nothing like shooting hoops against a skyscraper-swept backdrop. It’s also the view enjoyed while play tennis or take a morning rooftop jog at Hilton Atlanta. A stroll from CNN Center, World of Coca-Cola, and Georgia Aquarium, it’s not all about fitness here. You could head to the Deep South at its Southern Elements restaurant. Or find yourself in the islands at Trader Vic’s, with more than a ‘nod’ to Polynesia in its menu, tiki torch lit décor, and Mai Tai bar (said to be the cocktail’s birthplace). Or just kick back with Krispy Kreme® doughnuts and Starbucks® at Marketplace. But the star here is Nickolai’s Roof, a penthouse restaurant whose menu’s drizzled with fine dining buzzwords like ‘veloute’, ‘confit’ and ‘truffle demi glace’.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In downtown Atlanta, near bars and restaurants, the hotel’s a mile or less from top sights including SkyView Atlanta, MLK Jr National Historic Site, the Inside CNN Studio Tour at CNN Center, the Center for Civil & Human Rights, Georgia Aquarium, and World of Coca-Cola. It also has excellent access for the Peachtree MARTA rapid transit system. Transfer time from Hartsfield-Jackson Atlanta International Airport: 15 minutes.

Hotel information

1,242 rooms and suites. All with air-conditioning, 32” HDTV with cable channels and on-demand movies, WiFi*, radio/alarm clock with MP3 connection, telephone, coffee maker with LavAzza Italian coffee and tea, safe, hairdryer, iron and board and weekday newspaper. 1 King Bed Rooms, sleeping maximum 2 adults.

2 Double Bed Rooms, sleeping maximum 4 adults.

1 King Bed Deluxe Studio Room Suites have extra space, with a bedroom with living and dining areas, and 1 king-size bed, sleeping maximum 2 adults.

1 King Bed Executive Floor Rooms are on higher floors, and have private Concierge service, private check-in/out, use of the Executive Lounge (with complimentary Continental breakfast, beverages, and evening cocktail hour and hors d’oeuvres), 37” HDTV, dual cup single-brew coffee maker with complimentary coffee, bathrobes, and 1 king-size bed, sleeping maximum 2 adults.

Nikolai’s Roof (open for dinner tues-sat). Nikolai’s Roof Lounge (small plates menu, cocktails, open for dinner tues-sat). Trader Vic’s (Polynesian menu, Mai Tai cocktail bar). Southern Elements (traditional Southern menu, with lounge with large screen HDTVs for sports and news, open for breakfast, lunch and dinner). Marketplace (24-hour café with gourmet and brand items including Starbucks® and Krispy Kreme®, with meals-to-go service). Room service* (6:00am-11:30pm). Fitness centre. Tennis and basketball courts. Jogging track. Gift shop. Concierge. Airline boarding pass printing kiosk. ATM. WiFi*. Valet parking $34 and self parking $24 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (314)
  • Very good (230)
  • Average (173)
  • Poor (105)
  • Terrible (86)
Image of the Tripadvisor rating A good hotel

Jul 19, 2019 zzchen2019

A good place to stay; the service is generally very good except the printers in the lobby do not work and no staff can help out. The roof-top restaurant is a bit hot in the afternoon in July. The room quality is good.
Image of the Tripadvisor rating Nikolai’s Roof Restaurant is exceptional!!

Jul 17, 2019 L P Dunedin, Florida

Dined at Nikolai’s Roof by myself as I was traveling for business. Solo diners are often not given the best service but my server Tyler was amazing, personable and professional. He made me feel as if I was his only table although he had several. The food was outstanding...had the foie gras, filet and the soufflé for dessert. Each superbly prepared… Read more
Dined at Nikolai’s Roof by myself as I was traveling for business. Solo diners are often not given the best service but my server Tyler was amazing, personable and professional. He made me feel as if I was his only table although he had several. The food was outstanding...had the foie gras, filet and the soufflé for dessert. Each superbly prepared and presented. Through our conversation Tyler discovered it was my birthday and the experience was taken to another level when he then presented me with an additional small desert with a lit candle and the table next to me seeing I was dining alone sang Happy Birthday to me! The entire experience was wonderful and looking forward to future dining experiences on my next trip to Atlanta! Read less
Image of the Tripadvisor rating Atlanta Gem

Jul 14, 2019 Rick Z Tucson, Arizona

Great place to stay for a conference and to get to local fun things to do. Staff was personable and very professional. Lots of restaurants in the neighbor hood. Access to huge food court made conference lunches easy!
Image of the Tripadvisor rating Business Conference at the Atlanta Hilton

Jul 14, 2019 Redraz89 Eldersburg, Maryland

I stayed at the Atlanta Hilton from 6-13 July 2019. This is a great facility to hold/attend a conference. A ton of very nice meeting space. The rooms were nice, the beds were very comfortable, and the WiFi was great. The hotel has basketball and tennis courts and a walking track...all in very good condition. Beware...this hotel does NOT have… Read more
I stayed at the Atlanta Hilton from 6-13 July 2019. This is a great facility to hold/attend a conference. A ton of very nice meeting space. The rooms were nice, the beds were very comfortable, and the WiFi was great. The hotel has basketball and tennis courts and a walking track...all in very good condition. Beware...this hotel does NOT have a pool! Tip: There is a parking garage (Courtland) right next to the hotel that is considerably cheaper than self parking at the Hilton. Also, if you go up to the seventh floor of this garage, there is a skywalk to a descent food court with several eating options. Read less
Image of the Tripadvisor rating Horrible service, freezing meeting rooms

Jul 13, 2019 Engineer63 San Diego, California

My wife and I have now stayed in the downtown Atlanta Hilton (255 Courtland Street NE, Atlanta, GA 30303) three times this year: once in February, once in June, and once in July. The first time was in connection with planning a large conference. The second time was attending a conference of about 350 people, and the third time was attending a… Read more
My wife and I have now stayed in the downtown Atlanta Hilton (255 Courtland Street NE, Atlanta, GA 30303) three times this year: once in February, once in June, and once in July. The first time was in connection with planning a large conference. The second time was attending a conference of about 350 people, and the third time was attending a conference I helped organize of about 1400 people. I am an HHonors Gold member. Check-in time is 4:00 pm. I thought that I was going to arrive at the hotel all three times between 3:00 and 3:30 pm. All three times I called several days in advance, requesting and being promised that my room would be ready a bit before check-in. All three times when we arrived (as it turned out, near the normal check-in time) the room wasn’t ready, and we had to wait until an hour to an hour and one-half after the normal check-in time before our room was ready. Based on my experience, this is a hotel that does not honor its promises, and -- based on the attitude displayed by the front-desk people handling our check-in each time -- this is a hotel that really could care less about the value of the time of its guests. The front-desk manager made it clear that they have no control over Housekeeping, and as a result commitments to have rooms available by any specific time are basically meaningless. I established that in all three cases, our room was empty at least an hour before normal check-in time. It could have been cleaned and ready at least by normal check-in time. However, the hotel didn’t even make an effort to ensure that, let alone try to get the room ready a bit early, as promised. In all three cases the front-desk staff made it clear that they really didn’t care at all. The check-in line for non-HHonors guests was much shorter and moved much more quickly than the line for HHonors guests. In one case, we stood in line for a half hour waiting to check in. Checking out was equally inefficient and time consuming. It also was frustrating: the HHonors and regular lines had been switched from when people checked in, with only tiny signs indicating the change. Many people were confused by this, so many HHonors guests were in the regular line, and vice versa. That led to HHonors guests stuck in the regular line cutting in front of HHonors guests who were in the correct line -- all without any intervention by the hotel staff. In short, things were rather chaotic, everyone was quite upset, and the front-desk staff ignored the whole situation. Based on my repeated experiences, it is clear that this hotel really does not care about its HHonors guests. DO NOT EVER HOLD A CONFERENCE IN THIS HOTEL! This hotel appears to have a fundamental, unsolvable, systemic problem with its HVAC system in its meeting rooms. The meeting rooms were horribly cold for all of the conferences I attended there. Repeated requests by the professional conference organizers running the three meetings I’ve been involved with in this hotel this year resulted either in no effect whatsoever, or oscillating temperatures that went from uncomfortably hot to unbearably cold and back again (and this was regardless of the number of people in the meeting rooms). The cold rooms were the biggest complaint I heard from the attendees at the conferences held there. We had two otherwise excellent conferences that will only be remembered for how terribly uncomfortable the meeting rooms were. This is apparently a problem the hotel cannot and will not fix. The bed in our room had a mattress that was either broken or so old and sagging that it was difficult to sleep on. We complained several times, but we were told nothing could be done about it. To be fair, there were a few isolated instances where individual members of the staff provided the service that I would expect at such a hotel. Jamie, the concierge, and the attendant at the roof-top breakfast lounge were examples. However, such examples were so few and far between that the overall impression of a hotel that could care less about its guests wasn’t changed. I sit on the committees of three international scientific organizations that determine where conferences involving on the order of 20,000 room nights per year are held. Given the horrible meeting-room conditions and the deplorable treatment by the front-desk staff at this Hilton, I do not anticipate approving any proposals involving Hilton properties in the foreseeable future. I certainly do not recommend this Hilton. Read less