Ritz Carlton Hotel Atlanta

Atlanta, Georgia

Virgin rating

Deluxe Room
Executive Suite
Lumen bar
Deluxe Room
Executive Suite
Lumen bar

The hotel

The Ritz-Carlton name screams luxury – and Atlanta’s downtown edition doesn’t disappoint. Every inch oozes contemporary chic, from the trio of dining and drinking hubs to the gloriously elegant guestrooms, which often come with stunning city views. They also come 24-hour room service, but you’ll probably be tempted downstairs by the scents, sounds, and sweets of Ritz-Carlton Atlanta’s steakhouse, bar, and coffee shop. At AG, you’re greeted by cool masculine styling, warm Southern hospitality, and an on-trend local and sustainable take on steakhouse dining. At Lumen Bar, the signature cocktails are accompanied by sharing plates and live music. And, at Jittery Joe’s, the micro-roasted java is served with pastries from 181 Sweets. And it’s all mere moments from the world-class shopping of Lenox Square and Phipps Place – and a hop from the MARTA mass transit for exploring.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Valet parking

Where is it

Prime downtown location and minutes from the city’s biggest attractions. Transfer time from Hartsfield-Jackson Atlanta International Airport: 15 minutes.

Hotel information

444 rooms and suites. All with air-conditioning, 37" HDTV, iPod® docking station, Technology butler and honor bar. Deluxe Rooms are 334 sq ft with Atlanta skyline views, 1 king-size or 2 queen-size beds, sleeping maximum 2 adults and 2 children.

Club Level Double Rooms with access to the Club Lounge and 1 king-size or 2 queen-size beds, sleeping maximum 2 adults and 2 children.

Executive Suites are 646 sq ft with seperate living area, panaromic city views and 1 king-size bed, sleeping maximum 2 adults and 2 children.

AG steakhouse. Lumen Bar. Jittery Joe’s coffee shop. Fitness centre. Ritz Kids® programme. 24-hour room service*. Laundry/dry-cleaning service*. WiFi access*. Valet parking* (payable locally; subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (126)
  • Very good (52)
  • Average (31)
  • Poor (26)
  • Terrible (31)
Image of the Tripadvisor rating George - Package Delivery

Nov 28, 2023 Erin C

I’ve actually never stayed at this hotel but I had to ship my dad a FedEx package as he was staying here for a few nights on business. I knew the package arrived and didn’t give it another thought. George ended up calling me within maybe 1-2 hours of the package arriving. George was honestly the nicest person I think I’ve ever spoken with on the… Read more
I’ve actually never stayed at this hotel but I had to ship my dad a FedEx package as he was staying here for a few nights on business. I knew the package arrived and didn’t give it another thought. George ended up calling me within maybe 1-2 hours of the package arriving. George was honestly the nicest person I think I’ve ever spoken with on the phone. He couldn’t make out who the package was for and wanted to make sure it was given to the right guest. I just felt compelled to compliment George for brightening my day with his friendly and polite demeanor. I’m not sure what department he works in, but he’s a star. Read less
Image of the Tripadvisor rating Poor Service

Nov 26, 2023 slynettej Louisville, Kentucky

I have stayed at this location four times and each time I hoped for better service. You stay at Ritz for a great experience, trust me - you will not get it here. I am a Marriott Titanium member and gave this location an opportunity to “make it right” and the response I received from Hope - Manager on Duty was. “your profile is showing a basic… Read more
I have stayed at this location four times and each time I hoped for better service. You stay at Ritz for a great experience, trust me - you will not get it here. I am a Marriott Titanium member and gave this location an opportunity to “make it right” and the response I received from Hope - Manager on Duty was. “your profile is showing a basic level Bonvoy membership”. Even though I have stayed over 80 nights this year at Marriott, I didn’t know having beyond a “basic” membership was a prerequisite for decent service from the hotel staff. Needless to say, I canceled all future reservations I had here. If you are loyal to Marriott and staying in Atlanta, go stay at The Glenn or JW. This location had Very POOR service. I expected better. Read less
Image of the Tripadvisor rating WOW!!

Nov 4, 2023 honiev Lexington, Kentucky

1 … all I can say is WOW the worst experience that my wife an I had to endure. I wanted to take my wife somewhere nice for our 30 yr anniversary . It was not the Ritz Carlton . The shower overhead had rust and was dirty it was dirt in the cracks of the doors I could say a lot more but you get it My wife is disabled it took for ever to bring… Read more
1 … all I can say is WOW the worst experience that my wife an I had to endure. I wanted to take my wife somewhere nice for our 30 yr anniversary . It was not the Ritz Carlton . The shower overhead had rust and was dirty it was dirt in the cracks of the doors I could say a lot more but you get it My wife is disabled it took for ever to bring wheelchair to our room room service for breakfast, and it was nasty I had save up for this trip I thought it would be experience that my wife would never forget I was so wrong 🙄 Read less
Image of the Tripadvisor rating You might want to look elsewhere for customer service.

Nov 4, 2023 248whitneyk Orlando, Florida

This was the most disappointing visit I've ever had at a Ritz-Carlton location. First, it's much smaller than the other locations I've visited and there are very limited locations to work or socialize that aren't in a restaurant, but I can't hold that against the hotel. What lacked at this hotel which I've always loved about the RC is the… Read more
This was the most disappointing visit I've ever had at a Ritz-Carlton location. First, it's much smaller than the other locations I've visited and there are very limited locations to work or socialize that aren't in a restaurant, but I can't hold that against the hotel. What lacked at this hotel which I've always loved about the RC is the customer service. The RC has always had such excellent service and this location was lacking. We purchased a package that included breakfast and tried several times to find out the details of what the breakfast package included. First, we asked when we checked in. The representative had a very thick accent and was difficult to understand and although we asked her several times about the details, she was unable to answer and kept pointing us to a flyer that had hotel information and menus. We wanted to know what the breakfast credit was but couldn't get an answer. We tried again later at the front desk with another gentleman and still couldn't get an answer. We went to breakfast and asked the hostess and she said she'd find out and then forgot about us. She later came and apologized and said that they would comp our breakfast and we could use the credit for another meal, which was fine. When we checked out the man told us that the meal had not been taken care of and since we had a breakfast package and had eaten breakfast, we had no further credit. This is the kind of service I expect at a Days Inn, and not the Ritz-Carlton. I paid good money for good service and did not receive it. We won't be returning to this location. On a positive note, the guys in the parking circle and our bellman were excellent. They gave us tips about the city and were very friendly and helpful and made us feel welcome. Too bad the rest of the staff aren't on par with them. Read less
Image of the Tripadvisor rating Clearly core management issues at this property

Oct 23, 2023 Dream24320107729 Columbus, Ohio

The hotel is far from what I’ve come to expect from a Ritz-Carlton property. First, the hotel is dated and lacks an overall sense of cleanliness. And immediately after checking in, I attempted to call AT LEAST 15 TIMES to the bell station and to then subsequently to the front desk to request the complimentary shoe shine. My calls from the room… Read more
The hotel is far from what I’ve come to expect from a Ritz-Carlton property. First, the hotel is dated and lacks an overall sense of cleanliness. And immediately after checking in, I attempted to call AT LEAST 15 TIMES to the bell station and to then subsequently to the front desk to request the complimentary shoe shine. My calls from the room phone were never answered. Finally, I dialed the external hotel number from my cell phone and the call was answered after numerous rings. And the complimentary shine (for which I gave a pre-service tip of $10) looked like it was done by a first grader. It’s clear from these poor service examples as well as with my staff interactions that core hotel management issues exists at this property. Hopefully, Marriott corporate can turn things around. Oh, and after checkout I received a revised portfolio with and $18.49 charge for the mini bar. I didn’t even know there was one in the room! SMH Read less