The Ritz-Carlton name screams luxury – and Atlanta’s downtown edition doesn’t disappoint. Every inch oozes contemporary chic, from the trio of dining and drinking hubs to the gloriously elegant guestrooms, which often come with stunning city views. They also come with WiFi* and 24-hour room service, but you’ll probably be tempted downstairs by the scents, sounds, and sweets of Ritz-Carlton Atlanta’s steakhouse, bar, and coffee shop. At AG, you’re greeted by cool masculine styling, warm Southern hospitality, and an on-trend local and sustainable take on steakhouse dining. At Lumen Bar, the signature cocktails are accompanied by sharing plates and live music. And, at Jittery Joe’s, the micro-roasted java is served with pastries from 181 Sweets. And it’s all mere moments from the world-class shopping of Lenox Square and Phipps Place – and a hop from the MARTA mass transit for exploring.
Where is it
Prime downtown location and minutes from the city’s biggest attractions. Transfer time from Hartsfield-Jackson Atlanta International Airport: 15 minutes.
444 rooms and suites. All with air-conditioning, 37" HDTV, iPod® docking station, Technology butler and honor bar. Deluxe Rooms are 334 sq ft with Atlanta skyline views, 1 king-size or 2 queen-size beds, sleeping maximum 2 adults and 2 children.
Club Level Double Rooms with access to the Club Lounge and 1 king-size or 2 queen-size beds, sleeping maximum 2 adults and 2 children.
Executive Suites are 646 sq ft with seperate living area, panaromic city views and 1 king-size bed, sleeping maximum 2 adults and 2 children.
AG steakhouse. Lumen Bar. Jittery Joe’s coffee shop. Fitness centre. Ritz Kids® programme. 24-hour room service*. Laundry/dry-cleaning service*. WiFi access*. Valet parking* (payable locally; subject to change).
*Denotes local charge.
Based on 94 reviews
Very good (20)
Missed some marks
Sep 9, 2019RealisticMikeMinneapolis, Minnesota
We had three rooms for a very large convention in town and stayed three nights. We made sure to book three rooms all with king size beds. We also requested early check in which they advised wouldn't be a problem on the phone. Arrived at the hotel to find out that only two rooms were king size, the other was a double. Only one room was available…
We had three rooms for a very large convention in town and stayed three nights. We made sure to book three rooms all with king size beds. We also requested early check in which they advised wouldn't be a problem on the phone. Arrived at the hotel to find out that only two rooms were king size, the other was a double. Only one room was available and they said they would kindly call us when the other two rooms were ready. Already off to a disappointment. We understand rooms not being ready, but when we booked all three kings, we expected all three rooms to be kings.
Four hours went by, no phone call. No phone call. Called myself all to find out that they were ready. Why not hold true to your word and call the guest like you promised.
Rooms were clean. At night they do a turn-down service. In one case of the three rooms turn-down service wasn't done, towels were not freshened up. Furthermore, guest was woken up two nights in a row due to loud drunk people in the hallway at 3am. Front desk was notified of this, but for two nights in a row is completely unacceptable. Ironically its the same room that didn't get turn down service and that didn't get the king bed as we booked.
We asked for the code for the Red Phone Booth which is a speak easy near by. They provided us the code and we went there. We were turned away because we had "cargo" shorts on. We came back, told the front desk gal this and she was shocked we got turned away. She should have known better and told us. We were then asked where else we were going so we didn't have that problem. We told her Bones steakhouse. She then went on to say that our collared shirts ($100 Tommy Bahama shirt mind you) was OK for lunch, but under no circumstance would that be allowed for dinner. She then went on to say that I couldn't even wear expensive leather sandals there and thought a silk Tommy Bahama shirt wouldn't also be allowed. She told us that in Atlanta we should wear a suit to church. She went on to insist that we, business people, stop by the front desk to make sure we are dressed appropriately before going out. Seriously? This coming from a hotel that has loud drunk guests, who can't get a room reservation right? LOL, OK.
While the staff is nice, they are overpowering. Read the reviews, people think the service isn't great. Now they fix it and making sure that every staff member greets you and asks if you if they can get you anything. - They literally stand in line to do it knowing their co-worker just asked you.
They also have a car service that will drive you within five miles. Asked to use the car service on several occasions, but every time they said it wasn't available, whether it be at 5pm, or 7pm.
There are also no garbage cans around. When I asked the staff for a garbage can, they said that guests were not allowed to throw anything away and that staff needs to. Seriously? I'm capable of throwing my own trash away and don't need to stand in line while people are checking in to ask to have my trash thrown away. I would have been rude and just dropped it on the floor, but I would have preferred to throw it away.
Then there is the jelly beans. Free jelly beans, but hands off, momma doesn't want you to eat any jelly beans after 4pm. Only on some mornings do they replace it with free coffee, but once they learned there was a convention in town, they quickly took the free coffee away and made the guests purchase their own.
This place is FAR from a 5 start hotel. I find it ironic that we were dressed business casual at all times, and every place we went couldn't have been happier to see us. Oh, and btw, we went to bones, and they loved us. Silk shirt and sandals, had some of the best service in a restaurant. What's that saying go, don't judge a book by its cover...
Sep 8, 2019835naek
Upon arrival champagne was offered, which was a plus after a long trip! Staff Made sure everything was set up how we needed for our annual business meeting..accommodations were very comfortable..customer service was very attentive! Definitely would stay here Again, and recommend to others! FYI this was my second time staying here!
Maid Service was Poor
Sep 8, 2019BCSE20Orlando, Florida
My wife and I visited for the weekend and both days the maid failed to refill the coffee that we had used, replace the towels, and replaced the glasses we used. Not what we expected. We are staying tonight in room 1701 but may cancel our reservation and go to the Four Seasons instead.
Club level is the way to go!
Sep 2, 2019PerdidoGrayson, Ga.
Let me start by explaining why I took one star away from my review. I originally booked a room for Saturday night only back during the summer for club level. Then at the last minute we decided to go a night early to join some friends. We live in Atlanta so we were going to commute. Then decided that because of drinking we should just stay…
Let me start by explaining why I took one star away from my review. I originally booked a room for Saturday night only back during the summer for club level. Then at the last minute we decided to go a night early to join some friends. We live in Atlanta so we were going to commute. Then decided that because of drinking we should just stay downtown. While I was on the phone booking Friday night I asked about the prices for Saturday night. The girl quoted me $20 cheaper than what I had already agreed to pay. I asked for the $20 adjustment and she said I’ll have to find out by calling the hotel directly. So she called the hotel directly and said they would honor the rate adjustment. When the second night came I was allowed to change rooms in the morning which was AWESOME! Thank you for an easy change Ritz Carlton! I am GRATEFUL!! However Dellie said there was no record of the call I described. I said well it happened and I was on hold a lengthy time while your central reservation agent called the hotel to see about the $20 adjustment. She said well it’s NOT documented which in my book is the same as saying “we don’t believe you.” I asked for a manager. I am not a poor person but as a former highschool teacher I am frugal. Long story short within 5 minutes she got the managers ok which I am SURE was because he took the call center call asking for the lower current price. Never EVER would I imply that my client lied. What I said was 100% the truth. In spite of that hiccup it is a gorgeous hotel! I would highly recommend staying at the Atlanta Ritz Carlton and upgrading to the lounge privileges !
Ok now for the more good news. I’m a mattress snob and my husband is worse. Our first kind bed in room 801 was better than our queen bed in room 2516. The shower was also better in the first room.
The hotel is gorgeous . The valet folks are SPECTACULAR!! But the BEST part is the lounge. FREE drinks! We also had great food. It is comparable to the Fairmont Gold level . The Fairmont gold level’s food is probably a tad bit better than the Ritz Carlton but they are very similar. However at the Fairmont you pay for your drinks. At this hotel all of the drinks are free if you are a lounge guest. We also did tip. We had spectacular drinks and great service from both Tiffany and Victoria .
Thanks Ritz Carlton for a marvelous weekend in our hometown!
Nice, but not amazing...
Sep 1, 2019willbU2062MK
I recently reviewed the Ritz Carlton St. Louis and felt the same way I did when staying at the Ritz Carlton Atlanta. It wasn't a bad stay, per se, but to represent the epitome of luxury with amenities that have become standard, isn't my idea of luxury. Sure, everyone was professional and courteous, kind and largely attentive, but the rooms felt…
I recently reviewed the Ritz Carlton St. Louis and felt the same way I did when staying at the Ritz Carlton Atlanta. It wasn't a bad stay, per se, but to represent the epitome of luxury with amenities that have become standard, isn't my idea of luxury. Sure, everyone was professional and courteous, kind and largely attentive, but the rooms felt very much like a standard Marriott hotel, especially when comparing them to some of the more modern chains/properties. And, quite frankly, it was disappointing. Large bathtubs were absent in the standard rooms (as I changed rooms a few times), and sometimes tubs were eliminated altogether. I truly felt like I was in a 'regular' hotel chain, if you will, until I saw my AMEX statement. I don't mind paying for the best, if that's what I get, but I felt like the stay was JUST ok, and certainly not worth the room cost in contrast to standard Marriott's that essentially offered the same amenities.