Ritz Carlton Hotel Atlanta

Atlanta, Georgia

The hotel

The Ritz-Carlton name screams luxury – and Atlanta’s downtown edition doesn’t disappoint. Every inch oozes contemporary chic, from the trio of dining and drinking hubs to the gloriously elegant guestrooms, which often come with stunning city views. They also come 24-hour room service, but you’ll probably be tempted downstairs by the scents, sounds, and sweets of Ritz-Carlton Atlanta’s steakhouse, bar, and coffee shop. At AG, you’re greeted by cool masculine styling, warm Southern hospitality, and an on-trend local and sustainable take on steakhouse dining. At Lumen Bar, the signature cocktails are accompanied by sharing plates and live music. And, at Jittery Joe’s, the micro-roasted java is served with pastries from 181 Sweets. And it’s all mere moments from the world-class shopping of Lenox Square and Phipps Place – and a hop from the MARTA mass transit for exploring.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Prime downtown location and minutes from the city’s biggest attractions. Transfer time from Hartsfield-Jackson Atlanta International Airport: 15 minutes.

Hotel information

444 rooms and suites. All with air-conditioning, 37" HDTV, iPod® docking station, Technology butler and honor bar. Deluxe Rooms are 334 sq ft with Atlanta skyline views, 1 king-size or 2 queen-size beds, sleeping maximum 2 adults and 2 children.

Club Level Double Rooms with access to the Club Lounge and 1 king-size or 2 queen-size beds, sleeping maximum 2 adults and 2 children.

Executive Suites are 646 sq ft with seperate living area, panaromic city views and 1 king-size bed, sleeping maximum 2 adults and 2 children.

AG steakhouse. Lumen Bar. Jittery Joe’s coffee shop. Fitness centre. Ritz Kids® programme. 24-hour room service*. Laundry/dry-cleaning service*. WiFi access*. Valet parking* (payable locally; subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (74)
  • Very good (32)
  • Average (12)
  • Poor (12)
  • Terrible (7)
Image of the Tripadvisor rating Comfortable Luxury

Mar 9, 2020 edyang Orange County, California

Hard to fault any Ritz-Carlton property. They are known for attention to details, and this one didn't disappoint. Service was stellar all around. Property itself is relatively compact. Rooms were tasteful and comfortable. Nice touches in terms of switches, outlets, analog alarm clock, Privacy sign with a rope hanger, classy toiletries. Room was a… Read more
Hard to fault any Ritz-Carlton property. They are known for attention to details, and this one didn't disappoint. Service was stellar all around. Property itself is relatively compact. Rooms were tasteful and comfortable. Nice touches in terms of switches, outlets, analog alarm clock, Privacy sign with a rope hanger, classy toiletries. Room was a bit smaller than I'd hoped for, especially as a Platinum Elite member. The shower bathtub didn't quite fit my expectation of a RC property. No complaints, just not top notch like say a Fairmont. Dined at the AG steakhouse which was decent, although my ribeye was a lot chewier than I'd hoped for. Morning coffee at the in-house cafe was quite good. Considering the price for a Sunday, not sure I saw the value of staying here compared to say a Westin. Read less
Image of the Tripadvisor rating Is this any way to run a hotel?

Mar 8, 2020 K8117SVstevenc

Arrived at the hotel a few minutes after 3:00 p.m and room was not ready. Was told, “The room is being expedited and will be ready shortly.” 4:00 p.m. still no room. I called the front desk and was put on hold for 10 minutes. I gave up and waited. 4:15 manager calls me. “Your room is being expedited.” Apparently “expedited” has a different… Read more
Arrived at the hotel a few minutes after 3:00 p.m and room was not ready. Was told, “The room is being expedited and will be ready shortly.” 4:00 p.m. still no room. I called the front desk and was put on hold for 10 minutes. I gave up and waited. 4:15 manager calls me. “Your room is being expedited.” Apparently “expedited” has a different meaning in Atlanta. 4:35 I finally get keys to room. We order food from room service. My daughter orders a Caesar salad with chicken. The chicken comes with a piece of hard plastic in it. Happy she saw it before biting into it. Next day try to check out. There is one person at the desk arguing with a guest about the bill. The rest of us are line and it is not moving. I finally give my keys to a bellman and tell him I am leaving. The hotel has a small driveway entrance and for some reason they have decided to park cars on both sides of the driveway. This means there is one narrow lane for travel. As a result there is a traffic jam with people trying to come in, people trying to get out and people sitting in their cars waiting for a valet. The staff was friendly, but the hotel is mismanaged. Nice facility and nice room, but I will never stay there again. Read less
Image of the Tripadvisor rating Wonderful place to stay!!

Feb 23, 2020 suzynurse Birmingham, Alabama

Our room was spotless, comfortable and had every amenity would could possibly ask for. The bed was extremely comfy. Service was outstanding!!! Our waitress in the AG was exceptional. Can’t wait to visit again !!
Image of the Tripadvisor rating Luxury Hotel as Expected

Feb 21, 2020 Debbie G Denver, CO

The Ritz is the epitome of a luxury hotel. The valets are always courteous and helpful as are the inside hotel staff. We were here for Valentines weekend and a cheer competition and the jelly beans in the main lobby were quite the hit with the cheerleaders! The rooms were clean and nice. Our "bar" fridge did not work to keep things cold and we… Read more
The Ritz is the epitome of a luxury hotel. The valets are always courteous and helpful as are the inside hotel staff. We were here for Valentines weekend and a cheer competition and the jelly beans in the main lobby were quite the hit with the cheerleaders! The rooms were clean and nice. Our "bar" fridge did not work to keep things cold and we were brought a secondary mini fridge for use. Didn't run into one staff member that didn't smile and/or offer assistance. So refreshing. Read less
Image of the Tripadvisor rating More care into the big things, not the little

Feb 20, 2020 MattNY New York City, New York

So I was here a couple of weeks ago for a conference for 2 nights. The room was nicely renovated and the service was very polite. And the conference food was above average. However, they missed on a bunch of little things. First - wifi. It was dreadfully slow. Everyone when checking in was given a code. It turns out that it was the code… Read more
So I was here a couple of weeks ago for a conference for 2 nights. The room was nicely renovated and the service was very polite. And the conference food was above average. However, they missed on a bunch of little things. First - wifi. It was dreadfully slow. Everyone when checking in was given a code. It turns out that it was the code for the basic wifi speed, not the enhanced speed. As a gold member, there was no upgrade - until I spent an hour speaking with the front desk (who didn't know what speed it should be) and then on the phone with their wifi vendor - who informed me that there was a faster service unbeknownst to the front desk. It was a huge waste of my time for something that should be as simple as running water in 2020. Then, other room shortcomings: 1. Never had a bath mat when I checked in and didn't realize until the next morning when I took a shower. The hand towel just didn't do the trick as the floor was soaked (not a great seal from the door). 2. The phone handset didn't work. I had to speak to the front desk about the wifi problem next to the bed since I couldn't step away from the base. 3. All the buttons on the tv remote didn't work - tried to hit mute when the phone rang, only to learn that was one of the buttons that didn't work. Aside from the wifi thing, each by itself would be a non-issue, and everything wound up being taken care of, but it was a level of effort that is unexpected with a Ritz-Carlton experience that has soured me on the brand as not paying attention to the little things. But it does have a very nice gym with a couple of Pelotons... Read less