Griffin Gate Marriott Resort & Spa

This hotel was a great location for our weekend of horse racing (Keeneland), The Bourbon Trail (checked out 4 distilleries), Gourmet Dining (Holly Hill Inn) as well as golf and biking from the hotel - jumping off point for fun, lobby/restaurant area was nice, room comfortable, but bathroom was dated....Staff so very hospitable! They gave a sample bourbon mini cocktail in the late afternoon, nice touch. It was the staff and the location that warranted the Very Good rating, not the room itself.... Read less

I had a two night stay at this property last weekend. I am a regular Marriott customer. I have Titanium elite status and stay at a Marriott brand several times a month. From the start, this was a bad stay. I was told upon reservation that I would get an upgrade, and my room was VERY small. The mobile key did not work. And they charged 35,000 points a night, which was very high for this property. They proceeded to tell me the concierge lounge was not open the evening I arrived, and I was charge a $15 per day mandatory resort access fee for several things, none of which I could use. I was in town for a sick parent, so golfing,going to the horse park, bike riding, (all resort access activities) were not an option for me. I asked to have it removed initially and they said they could not. I had a barking dog across the hall from my room, the internet was down twice, the second night for several hours, I received no maid service on the second day, and the front desk staff was rude when I called them. The bathroom was so small you had to close the door to use the commode. Finally, a front desk supervisor got involved and removed the access fee and sent me several bottles of water. All in all, a very disappointing stay. I cannot recommend this property. Read less

Planned a weekend get away and what a surprise. Worst stay and disappointment. Leaving after first night as noisy with kids and teens all night long, Whirlpool and steam room for females was broken, which we were looking forward to. Overall cleanliness was poor with needed repairs. Sad as this is what I don’t remember of this resort while visiting in my youth. Save your money and visit the Embassy Suites across the road. In fact will ask for a discount due to a change in out weekend plans. Read less

I'm not sure how old the property is now, but it was definitely there when I moved away 30 years ago. I found the maintenance to be excellent (better than my last trip) and everything was in good shape in our room, and most areas of the hotel. That said, they are still hampered by 80's vintage room sizes, well under the standard for a property that hopes to get $300 on a regular basis. They do have some larger suites, but get astronomical prices for them. There are some with balconies (but at premium prices) and the balconies are lifeless concrete and dirty furniture. I suspect they are largely used by smoking guests, even though smoking is prohibited on the property. Our room was a standard King with an excellent big TV (about 55" I think). It included access to Netflix and other apps (you must have a membership to view), and that was handy. Internet was mostly very good. There were no USB ports, and outlets were so-so, with two on the table lamp. Between phones (2), headphones (2) and laptops, more more outlets please. The room was tiny, though, by popular standards. They should join every other room, and make it all suites. We had the concierge club add-on, a gift from my brother. Breakfast was included, but it was very run-of-the-mill, but filling. More choices please. I did appreciate the cooler with cold drinks. The location of the club, at the far end of a hallway down from the pool, seemed like being sent to the back room. It was appointed nicely though, and had friendly attentive staff. We did room service one night and found it tasty but very expensive. These two middle agers could have easily shared the pasta dish. We didn't use the bar, or the restaurant. We did use the indoor pool (too chilly for outdoors, though we heard it was open) and jacuzzi. It was a great temperature for the current climate, and kept clean. There were plenty of (small) towels). Here is another issue though - Zero restrooms near or attached to the indoor pool. If memory serves, there is one outside near the pool, but who wants to run there when it's 39 outside. The lobby directed my party to public facilities on the opposite side of the lobby, likely a 500 foot walk all told, all on slippery marble and dripping kids. When I last stayed here, the indoor pool was under major renovation (and it shows). How do you do that kind of work, and not put in a restroom? There was a rumor that there might be one in the exercise room, but that door wouldn't open with our key. Our other major issue was noise. This AM at 439AM (ask me how I know), we got one of the many 'zaps' awake from equipment backing up outside. Our room was in the 350 range, so we weren't 'right over' the loading dock, but I would guess that all rooms near the end of the 350 hallway would have this same issue (250, 350, 450, 550, 650, 750). It didn't matter the time. More of a 'drive-thru' arrangement should be on the list of improvements you should dream of someday. Additionally, our room had an adjoining door, and the ladies next door came in each night at about 1230AM, and talked very loudly for 20 minutes or so. I'm not saying they were in our room, but I can confirm that Judy liked the Latino horse trainer a lot more than she liked the fireman dude. Maris wasn't sure about any of them. Self-park was free, but there were substantial charges for Valet. in one of the more annoying choices, they take many of the 'second closest' spots for Valet. Each night was a race to get spots on the close rows, to avoid having to go 5-6 rows deep. Another disappointment: There was a screw-up on check-in when the clerk accidently charged my "incidentals" card, negating the company card the room was charged to. I called when my card notified me, but the operator said I would have to come back to the desk. They had both cards on file. Why did I have to return? They said their system wouldn't allow it, but they never asked for cards at the desk. The company picked up the room, so I didn't balk at the rate, 3 c-notes deep. If I was paying, I wouldn't go over about $100 a night, with stronger competition readily available. Read less