Griffin Gate Marriott Resort & Spa

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409 rooms and suites on 7 floors. All with air-conditioning, LCD TV with cable channels and premium pay-per-view movies, WiFi access*, alarm clock, telephone, coffee maker/tea service, hairdryer, and iron and board. Cribs, play yard, and rollaway beds available*. Guest Rooms with 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

AMAZING!!! 10/10 WOULD RECCOMEND

Oct 21, 2024 Tour11641909881

The property is beautifully kept! The staff is so accommodating and kind! Very clean and comfortable rooms. I will only be staying here every time I visit Lexington! I highly recommend this hotel; they have an amazing golf course and a relaxing spa!

Great place to stay loved the atmosphere, location, and friendly people

Oct 21, 2024 Tammy L

Loved everything about this property I highly recommend The Marriott Lexington, griffin gate Hotel and spa the rooms were so nice, love the decor, and the staff was very friendly., always greeted me with a smile and a hello!!! The serene atmosphere gave me the mental break I needed. I give this property a big thumbs up. Can’t wait to come back! … Read more

Don't waste your money here

Oct 21, 2024 WorldTraveller44444 Southport, Connecticut

This is the worst Marriott I've ever stayed in. While there might be a golf course and spa, it in no way feels like a "resort". It is tired, dilapidated and understaffed. We did the e-check in but when we got to the room the iPhone key did not work. I tried to call the front desk as the Marriott app advised but the phone rang and rang and no one ever answered. After finally getting a key the room was a shock. It was in very rough shape. The ceilings were water damaged, the curtains were broken and hanging off the rod, the walls were dented and scuffed. There was no place to put a suitcase. The door was damaged and barely closed. I called the front desk and it took 10 tries before someone answered. Since the hotel was fully booked they had no other rooms free. They offered me $20 off the $1000 cost of our 2 night stay! I eventually spoke to a supervisor who was very apologetic when she saw my photos of the room and gave us a free night and some Marriott points which we did appreciate but even if it was free I wouldn't stay there again. We spent as little time there as possible and were relieved to check out. Read less

Dissapounting Experience

Oct 10, 2024 Sandra H

Marriot Griffengate Checked in on Saturday 14/9 on entering our room it had a mouldy / mildew smell so we opened the door and windows to let fresh air flow in. We were settling into our room when another guest opened the door as they had been allocated the same room. When their keys were cancelled ours were too. The room had what appeared to be a small kitchenette but nothing in it only a small sink…made no sense to have this space. On Sunday we had to ask for room to be cleaned and bed made we returned around 4.30 in the afternoon and were surprised room was not done. There was still a house keeping trolley in the hallway outside our room. Spoke to Mikhail on reception who was very helpful he contacted housekeeping and was told supervisor had gone home. We were told the best they could do was change the towels. On our return after dinner the bed was roughly made. The next morning I observed housekeeping staff on what I assume was a personnel call not sure if it was a FaceTime call or they were watching a tv show. They had a phone in their hand and one on the trolley. We have stayed here previously and are disappointed at how the hotel has gone downhill. Hallways and common areas not as clean as one would expect. and the air conditioning seemed hit and miss throughout the hotel . There were 2 portable air conditioners in the breakfast area and mould on the air conditioning vents and ceiling which is not what I consider a high standard or hygienic in a food service area. The whole dining space including the bar area is in need of an upgrade. I happened to go out one morning when there was a cleaning crew with water ,hoses and chords laying around on the front stairs with no warning signs or warning from staff as you approached the front exit. This should be considered a trip or slip hazard which could result in injury to guests. Why are there only paper and plastic cups in the rooms? Has this hotel been down graded in the Marrriot chain? Attention to detail seemed to be lacking. The air conditioning in our room was very loud and banged every time it cycled on and off.. it was also too cold and my husband did adjust the temperature but it did not seem to make any difference. The noise from what I can only assume were lift motors and air conditioners or generators on the roof made for a broken sleep and an uncomfortable stay. We were booked in again for 2 nights 29th September checking out on the Tuesday 1st October but due to our latest experience we have cancelled our booking. On a positive note Mindy , Blakelee and Natalie are wonderful assets for your hotel. It was a pleasure to be served by them at breakfast. We were always greeted with smiles and treated like old friends. Always going above and beyond to make our breakfast service enjoyable. Read less

Least Restful Stay Possible

Oct 6, 2024 Happiness07048401721

Do not stay here. We stayed for one night following a wedding at a nearby venue. I wish we would have just made the late night hour plus drive home. This venue rents out the back area and allows loudspeakers to play until 2am despite Lexington having a noise ordinance in effect after 11pm. It felt like the speakers were in our room. They do not care about paying guests or the law apparently. The front desk offered zero help outside of “the sales team booked it”. You will get zero rest here. I always stay with Hilton and this was a fantastic reminder why. Marriott doesn’t even pretend to offer customer service. Read less

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