Griffin Gate Marriott Resort & Spa

I've booked the Griffin Gate Resort for a business trip to Lexington and needed to ship a prototype for my meeting to the hotel. The prototype was shipped on a pallet, so not really easy to handle and therefore I reached out to the hotel and checked if this is possible. I got right away a direct contact in the shipping&receiving department, who checked the whole ressort if my shipping already arrived and provided me with daily updates. He also informed his whole team about the incoming shipment - to keep me updated while he was out of office. In short - one of the best customer service experiences I've ever had in the US!!! Read less

I spent the last two days at a conference at their hotel including one night stay. The hotel staff worked incredibly hard. The food for our event was excellent and offered many healthy options. My only complaint about the rumor was that the bathroom was very small with a little clearance between the door in the toilet but the hotel was clean and the staff worked very hard to disinfect public services due to concerns about Coronavirus. Read less

I booked a room here to to enjoy a pool day with my young son. When I selected a room from the third party site that I booked with, one of the amenities listed for that room was an in-room jacuzzi. The property does not have rooms with that feature and when I complained upon checking in, the clerk apologized and stated that there had been many complaints about that. The indoor pool was freezing cold, the hot tub was broken and ice cold. The bathroom in my room was dirty and in serious need of an update. The bath tub had a scum ring. I expected more from this property. I will say that the food was excellent. Read less

We are Marriott loyalists, and this was our second stay at Griffin Gate—this time for our son’s wedding which was hosted at the hotel. We had nothing to do with planning the event, so our impressions are entirely those of hotel and wedding reception guests. Our stay was definitely during a very slow time of year for the hotel. We’d estimate that the first night of our stay, wedding guests were probably about 75% of all those at the property, and the second night (day after) there were maybe two dozen rooms rented in the entire hotel. We’ve read the various reviews of weddings at Griffin Gate, and our experience was top notch! Pro’s: Really everything. - We rented a total of three rooms for ourselves and immediately family. All rooms were very clean, in excellent repair. The accessible room was particularly roomy. - Front desk, bell, bar, and wedding reception staff were all outstanding. Special kudos to Steven B. (front desk) for his extra efforts to return an item to us that we accidently left behind in the room. Similarly, bartenders at the reception were extremely accommodating i.e. cooling a “special needs” beverage for one of our guests. - We were impressed with the food quality at the reception. There were 200ish guests, and our filets were perfectly cooked and very tender—much better than some of the mass produced “rubber chicken” dinners one sometimes encounters at large, sit down dinners. The food was a cut above, particularly considering how many meals were involved. - When learning we were the parents of the groom at check in, and that our Bonvoy Suite Night Certificates had been declined, we were upgraded to a very nice (dare we say ridiculously large) suite on the 7th floor—complete with gas fireplace! (More on suites in our notes for Bonvoy Elites). - The parents of the bride/hosts also had a very nice suite on a different floor as part of the wedding package. Their room was nicely appointed with a kitchenette, adjacent sitting and dining room for six, and separate bedroom. Very nice for hosting out of town guests. - Again, we did not make any of the wedding arrangements. Our new daughter-in-law reported that Griffin Gate offered one of the best values for hosting a wedding. She visited several comparable quality venues. (The wedding reception was in the ballroom vice the “mansion”). - The Concierge Lounge offered a very nice breakfast. In light of the low occupancy of the hotel, we were particularly pleased with the offering. - Every one of our friends and family stayed at the hotel, and to a person, they were very happy with their stay, and with Marriott’s service during the reception. Other notes: - Nobody is a fan of “resort fees” and there’s plenty of dialog on Trip Advisor regarding this. Our vote would be to just put the costs in the room rate. Maybe it’s about getting $15 from folks staying there on points. That said, Marriott and the property are very transparent about this. So it is, what it is. Notes for Bonvoy Platinum, Titanium, and Ambassador Guests: We’re not quite sure how Griffin Gate manages the suite upgrades, yet here’s what we pieced together from our experience (and many trips to Lexington—we visit 4-6 times a year, although we use a variety of Marriot branded properties depending on our itinerary): - Foremost, there are 6-8 very nice suites on the 7th floor. They are not advertised on the website, and we’re not sure they are the suites which are part of the downloadable wedding information. There are also large, not quite so fancy, suites on other floors. We know of 3 from the wedding party; could be more--just don't know. - When we made our reservation, the only Suite Night Certificate (SNC) upgrade available was a golf course view, not a suite. - Our SNC was declined, despite very low occupancy at the hotel. The front desk staff, which in fact upgraded us substantially when we asked, hypothesized the group rate did not qualify for SNC. We’re happy for the outcome since the golf course view in December would have been a yawner, and it’s not really a suite. Plus, as we’ve said, the front desk took great care of us with a true suite upgrade and we didn't have to use a SNC. - We tried a little science project and booked a few single nights during low occupancy times at the Bonvoy “Member’s Rate” (really close to the rack rate), and then attempted to attach SNC’s. In each case, the reservation indicated that we could not use our SNC at all. As near as we can infer, the suites are being assigned truly on a space available basis on the day of check in, which is consistent with Marriott policy before the merger with Starwood. - We, and friends who are also at these elite levels, asked for an upgrade at check in and got them. So our bottom line is ASK. While we prefer the hotel to be more spontaneous and offer the upgrade that status permits if it is available, it appears you must ask at this property. Yet there’s a big upside; possible suite upgrade without burning the SNC. There are quite a few suites on this property. We were delighted with the results, so by all means ask! So our bottom line is the Griffin Gate delighted us on a special day for our family. They took great care of all our guests, and we truly appreciated the helpfulness and friendliness of the staff. Thank you so much! Read less

While I hadn’t stayed here in years, they spiffed but the lobby so it’s more modern and nicer. Rooms standard Marriott. Gym well equipped and included Peloton cycles for those that like to spin. Nice bar (didn’t use). Easy with a digital key for checkin etc. Used the in-app messsging and good responses. Grabbed a bite in the lounge before work which had a nice layout and clean set up. Don’t like the resort fee for a city property though! Read less