Griffin Gate Marriott Resort & Spa

I am going to leave a scorching review, but I want to preface this by saying we did have a great time here. Had some drinks, went for a swim and watched the band play. Good times. There are several things that could have put this place over the top. This place could be a flagship Marriott with some TLC. The Good: Fun Band in Lobby Very friendly Bell Hop staff Awesome private balcony with room The Bad: We paid a premium for this place $285 for 2 queen beds and a private balcony. For that price, I want the treatment, not some nickel and dime garbage. For starters, they promote a complimentary "Kentucky Cocktail" with the resort fee. Ha! This is a warm cup of ginger ale with maybe a drop of bourbon in it served in a PLASTIC CUP. Kentucky want's their name back. The room was decent. Nice balcony, but the room itself was bare bones. No hangars in closet. No suitcase stand, no pictures on the wall. Bathroom was fine but nothing special. They did have cool automatic curtains tho. Then we go to pool. We are splashing around having a good time, then I notice a thick brown film along the tiles in the hot tub and pool. I scratched it with my finger nail and it came off. A good scrub is loooong overdue. Then I looked at the ceiling. Huge patches of mold. Missing ceiling tiles. Mold pretty much over the entire pool area. Completely disgusting. Nobody got sick, but dang. Close the room down for a couple days and send in a cleaning crew! We ate at the restaurant. I had a Pork Chop. Nothing wrong with it, but it was low restaurant grade. Not nice like a Hilton restaurant. Wife had a mushroom sandwich which was fine. At least the fries were good. Starbucks in the morning took about 20min. Clearly short staffed, Overall this could be a fantastic resort, but until corporate invests in management, I would pretty much call this a dump. Such a shame because it could be almost magical if they got it together, Read less

When I checked in I was told my room came with free breakfast, a 20 credit at the bar and a 15 dollar food and beverage credit. I purchased one drink at the bar and tipped the bartender the remaining balance of my credit and the next morning went to breakfast. The breakfast was cold at 8 am and honestly if it was warm it probably wouldn’t have made much of a difference. I was billed for the breakfast and the drink at the bar I was told I had a credit for. I contacted the hotel to have this corrected, the very rude person who answered more or less called me a liar and said the manager would call me back which never happened. I contacted Hilton who did their best to rectify the charges however although the hotel credited my payment method, they also charged me again and I have no idea for what. I’m guessing they think I’m too dumb to notice another charge because of the credit. I would never stay at this hotel again or recommend it to anyone. Read less

Was very happy with the room. Clean; comfortable bed; and real pillows. The only downsides: Was only staying for one night; passing through town and was charged a resort fee. Which we couldn’t use the resort. Because we booked at arrived after 9PM and were leaving in the morning. So why a fee? No hot water. None to be had in our room. Couldn’t wait to see if someone could fix as we had to be somewhere so cold shower it was and we were off. People allowing their children to run up and down the hallways and not use their inside voices at 8AM. You would think that management would have done something about it give it is a resort/spa. Read less

The night I checked in, I called the desk to report that my AC unit wasn't cooling the room off, and it had been on (cool, set at 63 degrees) for three + hours. The dude at the desk must have received no training in customer service. I ask if he can send a tech up tomorrow when I am at work from 9 am to 2 pm. He says he'll send somebody up. I say no, not now, I have to get up at 4:00 a.m., please do it tomorrow. He says to me that I'll need to stop by the desk in the morning and tell them. I said, wait, I just told you, can't you take a note and make it happen? No, he can't! UNREAL. Fire or counsel this employee now. His surly attitude in his voice came across loud and clear. And no, there's no microwave in the room, this Marriott organization doesn't think customers appreciate a microwave in their room. Overall, I would not recommend this hotel. The rooms are small and substandard, the TV cable glitches and freezes every two to four minutes and pixelates the image in a frozen jumble before proceeding. After reading the other reviews, it's obvious the management here has failed to provide training, oversight, proper management, customer service skills to their employees and seem to neglect persistent problems and not solve them. Thanks for the night sweats! We won't be returning until someone in a leadership position exerts themselves and takes things seriously here. Read less