New Orleans Marriott

New Orleans, Louisiana

Virgin rating

The hotel

Situated between the French Quarter and the Warehouse District, New Orleans Marriott provides a great base to explore Jackson Square, the French Market and the Mississippi River. From spacious meeting areas and high-speed WiFi, to hand-crafted cocktails at 55 Fareinheit, this hotel is perfect for both business and leisure trips. Many of the spacious guest rooms offer outstanding view across downtown New Orleans, and over the river. Club guests can enjoy complimentary breakfast and evening hors d'oeuvres daily in the M Club Lounge, adding a special touch for your stay in Louisiana.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Located on Canal Street, at the edge of the French Quarter, within walking distance of the Mississippi River. 5 minute walk to Bourbon Street. Transfer time to Airport: 20 mins.

Hotel information

1,278 rooms and 55 suites. All rooms have air conditioning, coffee/tea service, TV, hairdryer, bathroom amenities, Mini fridge, WiFi*, iron and ironing board. Standard guest rooms have 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 4 adults.
Executive Larger Guest Rooms have 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 4 adults.City View Rooms have 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 4 adults.River View Rooms have 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 4 adults.Lounge Access Club Rooms include access to the M Club Lounge and have 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 4 adults. One Bedroom Crescent City Suites are corner rooms with a city view and have a separate living area. With 1 king-size bed, sleeping maximum 4 adults. One Bedroom Executive Tower Suites have a separate living and dining area and 2 bathrooms. With 1 king-size bed, sleeping maximum 3 adults.

Valet parking: $42 per day (payable locally, subject to change).

Canal Street Burger Bar (American fare, open for lunch and dinner), Canal Street Pantry (freshly prepared food served from 7am-2am), 55 Fareinheit (cocktails and drinks with light bites) and 5Fifty5 (authentic New Orleans cuisine, temporarily closed). M Club Lounge (open 24 hours, 7 days a week, complimentary buffet breakfast, non-alcoholic beverages, and daily snacks). In-room dining also available.

Outdoor heated swimming pool. 24 hour fitness centre.

Complimentary WiFi in lobby and public areas. Concierge service.

*Denotes local charge

Please note: guests must provide a credit card for incidental charges upon check-in.

Please note: pets not allowed, with the exception of service animals.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1345)
  • Very good (1675)
  • Average (816)
  • Poor (291)
  • Terrible (167)
Image of the Tripadvisor rating Worst staff I have ever dealt with. Extremely unprofessional and not friendly. They all need to be trained.

May 13, 2022 Leila E Cairo, Egypt

One of the worst hotel experiences ever. Worst staff I have ever dealt with. They are not friendly, rude and not helpful….The reception is 24/7 busy. They have fedex office at the hotel and charged me for every item that was shipped to my room.
Image of the Tripadvisor rating IF I could give it no points, I would

May 4, 2022 Atchers

Marriott 5/4/2022 This is the worst Marriott I have ever stayed in. I am a Titanium rewards member. We arrived late due to flight delays. On arrival there was one desk clerk on duty. She was dominated by a guest who had a problem she couldn't solve. The supervisor came and instead of moving him away, kept him at the desk while the clerk watched.… Read more
Marriott 5/4/2022 This is the worst Marriott I have ever stayed in. I am a Titanium rewards member. We arrived late due to flight delays. On arrival there was one desk clerk on duty. She was dominated by a guest who had a problem she couldn't solve. The supervisor came and instead of moving him away, kept him at the desk while the clerk watched. Finally he moved him away. The next person on line wanted a key to a room to which he was not entitled. Instead of quickly dealing with him, the conducted a search of the guest register for him. When we finally got to the desk we were not acknowledged as Titanium status, no welcome gift and misdirected to the lounge. My request for an upgrade for the Marriott program was refused. We got to an undersized room in dire need of updating. The bathroom was undersized and difficult for two guests to use in a two bed room. There was a stain on the floor coffee or cola which ended up on our feet. The requested extra pillows and towels were not provided. The room had a peculiar odor like a smoker's damage was not remedied. Didn't find staff helpful save one server in the M lounge. The hotel was full but two elevators were off. Several guests commented on long waits for elevators both up and down. When we left, the checkout line had 25 guests in line. Assumed my automatic checkout was ok. Got the bill and discovered they overcharged me for our last night by over $100. This hotel has no business representing itself as a Marriott. I have stayed in better Motel 6's. They take advantage of their location to fleece their guests. Pathetic. Read less
Image of the Tripadvisor rating They Charge for everything

May 4, 2022 timothyhX3655RK Houston, Texas

Not a very good Hotel. They charge over 50.00 a day for car parking and Wi-Fi is 16 a day. New Orleans in General is a crime ridden city and there are drug addicts soliciting people at the entrance of the hotel. Just an over all nasty and filthy place.
Image of the Tripadvisor rating No longer a Marriott loyalist

May 3, 2022 EEC56 Indianapolis, Indiana

Yuk. Very disappointed. I’m a loyal Marriott customer, but maybe not for long.. stayed here even though conference was at the Hyatt. This Marriott is old and dirty. Layer of dust on furniture. Flaky Internet connection. Returned to room after 13 hours of meetings and the room had not been cleaned! Stayed on 18th floor.
Image of the Tripadvisor rating Reliable hotel chain

Apr 30, 2022 mike r

Busy hotel. Efficient, clean. Room on the river side on 27th floor w beautiful views. A bit noisy with the train and traffic but worth it. Bring ear plugs if you at a lite sleeper. Pool on 5th floor. Fitness area small but works. Close the creole cafe and palace cafe. Walking distance to French quarter with the streetcar right in front