Sheraton New Orleans

New Orleans, Louisiana

Virgin rating

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1051)
  • Very good (1155)
  • Average (530)
  • Poor (253)
  • Terrible (152)
Image of the Tripadvisor rating Do only thing Sheraton about this hotel is its name.

May 16, 2022 peterkron Lisbon, Portugal

PROS: At Canal street, 3 minutes away walking from the crazy Bourbon street. Nice large rooms, never slept so high in my life (43th floor), fast elevator you feel the pressure diferences, makes almost your ears pop, wonderful view over the city and the Mississipi, small swimming pool to enjoy up to 21h00 (towels provided in self service, next to… Read more
PROS: At Canal street, 3 minutes away walking from the crazy Bourbon street. Nice large rooms, never slept so high in my life (43th floor), fast elevator you feel the pressure diferences, makes almost your ears pop, wonderful view over the city and the Mississipi, small swimming pool to enjoy up to 21h00 (towels provided in self service, next to the pool). Now the CONS: Queuing at the front desk despite 4 workers available (they were friendly though during the interaction with me). Left my room at 10h00 in the morning, no one tidied up the room, when I came back in the late evening (and no, I didn't leave the "privacy please" sign outside). Shampoo dispenser not working. Drainage problems in the tub. Room phone disconnected from the line. This only shows that the staff doesn't check every detail in a room, as expected between guest changes. Breakfast Buffet, with lots, and I mean really lots of waiters and waitresses, but people queuing to be seated, despite that there are lots of available tables and seats. It was a complete non-efficient non-sense/lack of organizational skills. They should just let people sit down, as in any other hotel, and then ask what they want to drink. And the buffet, ha ha ha. I'm sorry but I can't call it even a buffet. I wanted to say that 2-3 star hotels in Europe have better buffets, but even that would be insulting to the European (and probably US counterparts). And I'm not being ironic, I really mean it. You have like 4 warm dishes, there were 4 slices of toast, about 10 slices of ham, no fruit to be seen, some fresh milk on ice, with processed cereals packages next to it, 2-3 bagels. I mean all the food available would fit comfortably on my dining table. I mean this hotel has probably over 500, but the bread/bagel box is as big as the one my mother had home and it was only the two of us back then. The buffet available at a French "Première classe" hotel is opulent in comparison (and probably 95% of French people would refuse to stay in a Première classe hotel...). Now I'm being picky, but it even has a Starbucks inside. Maybe I'm just too old-fashioned, but in Europe no Sheraton hotel would even consider to have such a shop near its premises, not to mention inside its lobby. Or probably the definition of Sheraton in the US is really different from the one in Europe, but it was sad to see this. Read less
Image of the Tripadvisor rating Room Smelled like Marijuana and was Dirty

May 15, 2022 thef449

I booked this hotel due to there being a convention onsite. Upon arrival, the AC wasn't cooling well, the floors and sheets where dirty and room smelled like Marijuana. I didn't even bother asking for another room. I just asked I not be charged for the hr or so I was there and canceled my stay. There was no concern expressed by the desk, no… Read more
I booked this hotel due to there being a convention onsite. Upon arrival, the AC wasn't cooling well, the floors and sheets where dirty and room smelled like Marijuana. I didn't even bother asking for another room. I just asked I not be charged for the hr or so I was there and canceled my stay. There was no concern expressed by the desk, no trying to talk me into staying, etc. Based on this and other reviews, seems this is probably the norm. We stayed 1 block over at the JW Marriott. Wonderful rooms, clean, smell great, either new or newly remodeled and for roughly the same cost per night. Read less
Image of the Tripadvisor rating Avoid if possible

May 15, 2022 ixodes

We stayed here last week for a conference (located at the hotel). Our first room smelled strongly of marijuana smoke; the hotel did move us to another room down the hall when we reported this. Both rooms were small and dirty. Due to the design of the building, rooms are quite dark during the day, with one narrow floor to ceiling window at the… Read more
We stayed here last week for a conference (located at the hotel). Our first room smelled strongly of marijuana smoke; the hotel did move us to another room down the hall when we reported this. Both rooms were small and dirty. Due to the design of the building, rooms are quite dark during the day, with one narrow floor to ceiling window at the end of one wall, but the shutters provided as a window covering also didn't block light well at night. Noise from the street was clearly audible. Carpets had stains, pictures were missing from the wall (we could see the hooks still in place and were able to compare the first and second room's picture arrangement), and furnishings were battered, dented, and scratched. Interestingly, the first room had a refrigerator and the second did not: I'm not sure which was the outlier. The bathroom was tiny and the water pressure was low, though we did not have any problems with hot water. Parking was expensive: valet was $48/day and self-parking was $45/day, so we opted to valet, which was very slow. We were unimpressed with this hotel and would not stay here again, even if business travel takes us back to New Orleans in the future. We wished we could have left after the first night and moved to another Bonvoy hotel in the area. Read less
Image of the Tripadvisor rating Beware - they charged my credit card despite booking free cancellation and won’t correct it

May 10, 2022 Quest55324289015 St. Catharines, Canada

I booked a no deposit free cancellation stay for September 2022, and the still billed me for one night stay (which was outside of the reservations’s cancellation terms). Now they claim they never charged me anything, even though it’s on my credit card bill. Very deceitfully behaviour for what is supposed to be a reputable hotel. They have taken no… Read more
I booked a no deposit free cancellation stay for September 2022, and the still billed me for one night stay (which was outside of the reservations’s cancellation terms). Now they claim they never charged me anything, even though it’s on my credit card bill. Very deceitfully behaviour for what is supposed to be a reputable hotel. They have taken no ownership to resolve, and are almost impossible to contact. Beware before you book with them! I now have to deal with disputing a transaction with my credit card. What a hassle!!!! Read less
Image of the Tripadvisor rating Serviceable and central, but could be much better

May 4, 2022 Joseph K Saint Paul, Minnesota

I stayed 3 nights while attending an event at the convention center (a long distance away, but hotels near the convention center aren't near much of anything else). Love the location -- very central. All the staff I dealt with were friendly. Room is basic, but functional (except for one detail below). Bathroom is quite dated and low-ceilinged… Read more
I stayed 3 nights while attending an event at the convention center (a long distance away, but hotels near the convention center aren't near much of anything else). Love the location -- very central. All the staff I dealt with were friendly. Room is basic, but functional (except for one detail below). Bathroom is quite dated and low-ceilinged (not a problem for me, but shower would probably bother anyone close to 6 feet tall). Plumbing was a mix -- shower had good pressure, but diverter was poor so always lots of water coming from bath. Toilet didn't seem to hold water in the bowl. Would have benefited from an overhead or shower light. Hotel overall seemed pleasant. The elevators (the type where you enter the floor and are directed to your elevator) worked well. No security system, but they did post someone checking keys late a night. If not for the problem I experienced, it would be a solid 3-star property that with some work could improve to four stars. But when I arrived in my room it was clear there was a problem with the front entry light. The light sensor worked, but the timer was set to about 20 seconds. More annoying still, it would go on and off about once a minute when I was working at the desk. I would have just turned it off, but somehow even that would reset and go back into sensor mode. Very annoying, but seemingly easy to fix (these switches usually have a dial inside to set the time they're on; some can be put into manual mode, which would have been much better). I tried four times to get this fixed. Twice I called guest services, and each time was reassured that an engineer was being sent to come. Nobody came. The next morning I used the Bonway app to chat with guest services and ask again. Nothing. Tried one last time that evening. And asked for a follow-up call from a manager. Nothing. Gave up. I ended up unscrewing the light so it would bug me (though that meant I had to leave a lamp on when I went out in the evening), and disappointed with the level of service. I realized that this was not isolated. There were other disconnects. I checked in on the app which seemed to serve no purpose at all (they never assigned a room until I arrived at the hotel, and they wouldn't issue a digital key until I'd presented ID and a credit card). The app claimed you could use the key to enter the street-side entrance after it closed for the night -- but that didn't work (neither did the physical key). A lot of things that could probably be solved with attentive management, an overhaul, and some training. At the right price, I'd stay again. But I'd be looking first at other hotels in the hopes of a better experience. Read less