Sheraton New Orleans

New Orleans, Louisiana

The hotel

The Sheraton New Orleans has just completed a $50 Million renovation, offering a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, renowned restaurants and more. There are over 1,110 guest rooms and 53 suites exemplifying the Sheraton's combination of classic charm and celebrated luxurious Sheraton Signature Bed. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1026)
  • Very good (1134)
  • Average (520)
  • Poor (231)
  • Terrible (131)
Image of the Tripadvisor rating Not Marriott Standards at all. Wow the was a horrible trip

Jan 23, 2020 T9027XJjustinw

We have stayed at the hotel several times in the past so i was optimistic that we would have a comfortable stay. This hotel really needs freshening up. I would have thought since Marriott purchased the chain it would have never fallen to these standards. I have recently joined the rewards program since i use the brand often and i thought it would… Read more
We have stayed at the hotel several times in the past so i was optimistic that we would have a comfortable stay. This hotel really needs freshening up. I would have thought since Marriott purchased the chain it would have never fallen to these standards. I have recently joined the rewards program since i use the brand often and i thought it would give me some perks at check in.I was still charged for wifi. We arrived in town very late and didn't realize until 1 am that our ac did not work and the shower was broke. i could not even take a bath.I came down the next morning to address the issues and the hotel personal apologized and switched rooms for the next night.So the 1st night was terrible and none of us got any sleep. The second room was dingy and reeked of weed. The ac did however work in the new room. The bathroom was a different story. I stay in the city a lot and i have been in better bathrooms at the 2 star level. There was feces near the toilet paper roll on the wall and the tub did not drain at all. All in all i was embarrassed and after complaining the 1st night i assumed there was nothing elts the hotel could do. My name is Justin A. Wells. I will be back in the city the weekend of the 14th but i will be looking for another Marriott to stay at. I was actually appalled that i wasn't offered points or at least a night refund. What I can say is that the ladies at the front desk were ver pleasant i just wish more was done for me. This put a damper on the second day we were there Read less
Image of the Tripadvisor rating Stay somewhere else

Jan 22, 2020 loriy2019

The hotel staff was friendly but we were not happy with the rooms at all. The pillows are old and our heads touched the mattress while laying on them. The walls are paper thin and the next rooms tv is next to the bed so during our stay we heard that and people’s conversations next door plain as day. We had a leak in our bathroom from the… Read more
The hotel staff was friendly but we were not happy with the rooms at all. The pillows are old and our heads touched the mattress while laying on them. The walls are paper thin and the next rooms tv is next to the bed so during our stay we heard that and people’s conversations next door plain as day. We had a leak in our bathroom from the upstairs rooms bathtub. The shower pressure was non existent and housekeeping did not replace necessities such as conditioner, coffee and creamer. We will never stay at a Sheraton again. Read less
Image of the Tripadvisor rating Beds lacking

Jan 21, 2020 154janer

There are a lot of good things about this hotel: the lobby, the cleanliness, the location. Unfortunately the beds are not one of the good things. We asked for two beds for us and our teenager. We got two full size beds (not queen) which didn't fit any two of us together and my daughter ended up sleeping on the chair. Also, the beds squeaked… Read more
There are a lot of good things about this hotel: the lobby, the cleanliness, the location. Unfortunately the beds are not one of the good things. We asked for two beds for us and our teenager. We got two full size beds (not queen) which didn't fit any two of us together and my daughter ended up sleeping on the chair. Also, the beds squeaked loudly every time we sat down or rolled over. The pillows were paper thin and made my neck sore every night. Also got blasted by cold water during my shower on one occasion. Read less
Image of the Tripadvisor rating Far better options than this hotel

Jan 21, 2020 JasonKirksey Atlanta, Georgia

Sheraton has to be one of the worst properties in the Marriott chain and this one lives up to the Sheraton brand. The hotel is old and while the lobby and meeting rooms are in decent shape the rooms are in desperate need of some TLC. As a Platinum member, I was upgraded to a Club Room so I would assume it is one of the better rooms at this hotel… Read more
Sheraton has to be one of the worst properties in the Marriott chain and this one lives up to the Sheraton brand. The hotel is old and while the lobby and meeting rooms are in decent shape the rooms are in desperate need of some TLC. As a Platinum member, I was upgraded to a Club Room so I would assume it is one of the better rooms at this hotel and it was a 2-star experience at best. The rooms are small and very outdated. The room I had has not seen any kind of an upgrade in years. There were holes in the sheetrock where the fire sprinklers were cut out, the trap door about the shower was very poorly installed, hairs in the shower overall just not a very well maintained room. The beds are not up to Marriott standards, the pillows were flimsy and worn out and the sheets are thin and scratchy. I only had three hangers in my room and it took me three requests to finally get some more brought up. The smoke alarm in my room went off on me several times from the steam in the shower. When I went to the front desk to tell them about it the desk clerk just looked at me and said "It happens" The walls are paper thin so lucky for me, I was able to very clearly hear the couple next door, who judging by the frequency of their activities they very well could have been on their honeymoon. Even on the 42nd floor, I could hear all the noise on street level at all hours of the night. Overall unless you have to be at this specific hotel, there are a million other options in the area. Read less
Image of the Tripadvisor rating Very disappointed!

Jan 20, 2020 CRMays Indianapolis, Indiana

I am a Marriott fan but was extremely disappointed in this hotel hotel in their brand. The staff was the most rude I'd ever encountered. The front desk person who check checked us in never smiled or spoke to us. She did not put my Bonvoy number on the reservation though she said she did. We found out after calling for another reason. We had to go… Read more
I am a Marriott fan but was extremely disappointed in this hotel hotel in their brand. The staff was the most rude I'd ever encountered. The front desk person who check checked us in never smiled or spoke to us. She did not put my Bonvoy number on the reservation though she said she did. We found out after calling for another reason. We had to go later and have someone else add it. The attendant in the concierge lounge was extremely rude - slamming things around and mumbling under her breath. Three employees standing in the lobby to help people (though were just chatting with each other) could not answer a simple question about which street to take to get to Woldenburg Park which was a few blocks away, on the river, and didn't offer to try to get info or tell me who might be able to help. We did have a good experience in the lobby bar. The bartender and server were very nice. As well as was the omelette cook in the restaurant. Lastly, our room was very dusty when we checked. We cleaned it ourselves. I've never had an experience like this at a Marriott property and was surprised. Extremely disappointing. I'm not even a demanding or rude guest. I make it a point to be kind and patient with people. Read less