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The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.
Hotel information
1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board.
Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.
Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.
Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.
Booking Bonus: Save up to 35% off the accommodation cost for travel before 31 Dec '24. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.
Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.
8th floor outdoor pool deck. 24-hour fitness centre.
Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change).
One person must be aged 21 years and over in each room at check-in.
*Denotes local charge.
Based on 3328 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1148)
Very good (1180)
Average (551)
Poor (271)
Terrible (178)
Executive Club was beyond disappointing.
Sep 15, 2024TravelProMgr
I am a veteran travel agent and stay at a lot of properties. The hotel itself was wonderful, great rooms, and staff. However, the Executive Club was not worth the money paid. They were out of everything: OJ, butter, fruit, regular tea, and this was two hours before breakfast was due to end. Eggs were crusty and sausage was so over cooked it was…
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I am a veteran travel agent and stay at a lot of properties. The hotel itself was wonderful, great rooms, and staff. However, the Executive Club was not worth the money paid. They were out of everything: OJ, butter, fruit, regular tea, and this was two hours before breakfast was due to end. Eggs were crusty and sausage was so over cooked it was like sawdust. There was no staff around stocking items or to speak to for missing items. My husband finally went and knocked on the associate door trying to get butter for my toast. She peeked out the door and said they didn’t have any. Really? In a property this large with several restaurants and you can’t find any butter? I would stay here again but not waste money on a Executive Club that doesn’t even try to make you feel special.
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Very Happy Stay
Sep 13, 2024Blondecat17
Very comfortable beds and a good sized room. Very clean rooms and housekeeping was quick and thorough. Room service quite reasonable and quick. Check in was easy and smoothly completed. Concierge was helpful and tours were good. Location was great and a 5 min walk to Bourbon St but plenty of restaurants closer.
Pleasant stay
Sep 12, 2024bigal632018Coupar Angus, United Kingdom
Stayed in this hotel for 3 nights as part of a Sounds of the South tour. Excellent location close to the heart of New Orleans. Very busy with a conference taking place during our visit. Room was clean and comfortable with house keeping doing an excellent job during our stay. Bar was good with reasonably priced drinks for a city centre hotel. Staff…
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Stayed in this hotel for 3 nights as part of a Sounds of the South tour. Excellent location close to the heart of New Orleans. Very busy with a conference taking place during our visit. Room was clean and comfortable with house keeping doing an excellent job during our stay. Bar was good with reasonably priced drinks for a city centre hotel. Staff were friendly and helpful giving good advice on what to see and where to go in New Orleans. A good hotel with good staff.
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Keep your hands on your wallet in this hotel
Aug 24, 2024ShawndolanRio Rico, Arizona
Believe nothing these people tell you and keep your hands on your wallet. Check in to a room that's occupied when I get there, move to new room and told we will comp parking if you just buy another room tonight then we can get you into your room tomorrow and the parking comp will more than pay for the room tonight. I said Ok bought room, checked…
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Believe nothing these people tell you and keep your hands on your wallet. Check in to a room that's occupied when I get there, move to new room and told we will comp parking if you just buy another room tonight then we can get you into your room tomorrow and the parking comp will more than pay for the room tonight. I said Ok bought room, checked out and two day latter the parking charges all hit my credit card, I call and the manager says we don't comp parking whoever told you that was wrong! Sheratons are allways like this, stay with Marrott as they are not the same.
Shawn Dolan, 801 309 3626
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DISAPPOINTED!! DISGUSTING POOL!!! DO NOT STAY HERE!!!
Aug 11, 2024Kara T
I am so very upset with my visit at the Sheraton on Canal St. In New Orleans. I booked this room with my family because we are moving my daughter into Tulane University. My goal was to stay in a hotel with a pool so we could enjoy our last few days together and relax. Also a central location for dinners/entertainment while waiting for move in day.…
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I am so very upset with my visit at the Sheraton on Canal St. In New Orleans. I booked this room with my family because we are moving my daughter into Tulane University. My goal was to stay in a hotel with a pool so we could enjoy our last few days together and relax. Also a central location for dinners/entertainment while waiting for move in day.
We walked Tulane the first throng we did before going to the hotel. We were exhausted, hot , and sweaty. Just ready for the pool and a shower. Check-in went pretty smoothly and we were checked into room 3403. The room smelled musty and had visual smudges on the furniture. My sister took a shower and the water immediately backs up and doesn’t drain. We had to wait at least 10 min in between showers so we weren’t showering in each other’s dirty foot water. I called to the front desk twice and asked them to fix it. They came said they fixed it, but the problem was not fixed.
We decided to go to the pool and relax and forget about the room issues. This was the smallest and most disgusting hotel pool I have ever seen. The water was literally green and cloudy. There were dirty towels everywhere as well as trash. My family just looked at one another in disbelief. At this point, I decided to complain to the front desk. They seemed to already know they had these issues and said they would be more than happy to accommodate me by allowing us to use the facilities across the street at their sister property The Marriott. At this point it was almost 5 o’clock at night so we went across the street and told the front desk what had happened and they let us in to their pool. Beautiful spot! However, the next morning when we woke up and came back to this property to use the pool, the front desk had no idea what we were talking about and gave us a hard time to the point I was so discouraged we just left.
I was really looking forward to this time with my daughter before she begins school 1500 miles away from home. I cried the rest of the night. They refused to give me a refund. DO NOT STAY HERE. The only nice thing I have to say about the place was the lady at the front desk who was originally trying to accommodate me about the pool and room issues. She understood but couldn’t do much to help.
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Executive Club was beyond disappointing.
