Sheraton New Orleans

New Orleans, Louisiana

The hotel

The Sheraton New Orleans has just completed a $50 Million renovation, offering a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, renowned restaurants and more. There are over 1,110 guest rooms and 53 suites exemplifying the Sheraton's combination of classic charm and celebrated luxurious Sheraton Signature Bed. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1015)
  • Very good (1121)
  • Average (509)
  • Poor (223)
  • Terrible (128)
Image of the Tripadvisor rating Nice enough

Nov 12, 2019 Charmarcliff Stanley, United Kingdom

Really well located for easy access to the French quarter. The pluses - a pleasant, spacious room with extremely comfortable beds, coffee maker ( Sadly no fridge though) and a really well equipped gym. It is a big and busy hotel though and a few late night revellers disturbed us and the sirens from outside also although neither went on too long… Read more
Really well located for easy access to the French quarter. The pluses - a pleasant, spacious room with extremely comfortable beds, coffee maker ( Sadly no fridge though) and a really well equipped gym. It is a big and busy hotel though and a few late night revellers disturbed us and the sirens from outside also although neither went on too long fortunately. We didn’t have a problem with lifts but housekeeping was very slow - our room hadn’t been done when we returned at 5pm and we didn’t really want to be disturbed whilst resting after all the walking we had done when the maid knocked a few minutes later. We didn’t have a problem with lifts - maybe being on the 11th floor, and not higher, helped! Didn’t eat here as we were so near the many restaurants etc New Orleans has to offer Read less
Image of the Tripadvisor rating Big hotel

Nov 11, 2019 411debrah Orlando, Florida

I had a river view room that was clean comfortably appointed. The food was good in the hotel. The only complaint that I have is that at breaks from the conference, everyone wanted to go to their rooms which proved to make for a wait with the elevator.
Image of the Tripadvisor rating Nothing Special

Nov 11, 2019 ChristinaM645 Burleson, Texas

Negatives: The duvet had stains, the ottoman had stains, the bathroom was just standard. Encountered a couple of grouchy servers in the bar area. Elevators are very slow--espcially on the upper levels. Positives:The majority of the staff were wonderful and extremely helpful. The location is very convenient. The conference venues were nice, but… Read more
Negatives: The duvet had stains, the ottoman had stains, the bathroom was just standard. Encountered a couple of grouchy servers in the bar area. Elevators are very slow--espcially on the upper levels. Positives:The majority of the staff were wonderful and extremely helpful. The location is very convenient. The conference venues were nice, but we were unable to find staff to bring more chairs. Read less
Image of the Tripadvisor rating The ELEVATORS?!? Ugh.

Nov 9, 2019 mrsbew

The Hotel, staff, service, and overall experience is quite good but is completely overshadowed by the bizarre and wholly inefficient elevator system. I waited 15 minutes to get an elevator from the 41st to the 5th floor one morning and 20 minutes to go up 2 hours later. So if you are visiting and will leave in the morning and come home late at… Read more
The Hotel, staff, service, and overall experience is quite good but is completely overshadowed by the bizarre and wholly inefficient elevator system. I waited 15 minutes to get an elevator from the 41st to the 5th floor one morning and 20 minutes to go up 2 hours later. So if you are visiting and will leave in the morning and come home late at night and not really rely on using the elevators much—you’ll be fine. Otherwise, plan accordingly or you’ll be late for every conference session. Read less
Image of the Tripadvisor rating Skyscraper with Super Slow Elevators

Nov 9, 2019 Mari N

The hotel is nice, but dated and it bears the scars of much abuse at the hands of drunken revelers (hint; don’t stare too long at the mysterious stains on the wall). I’m willing to to curb my standards just a bit given that it’s a massive conference hotel and I’m trapped here because my admin assistant was unable to finagle me into the Roosevelt… Read more
The hotel is nice, but dated and it bears the scars of much abuse at the hands of drunken revelers (hint; don’t stare too long at the mysterious stains on the wall). I’m willing to to curb my standards just a bit given that it’s a massive conference hotel and I’m trapped here because my admin assistant was unable to finagle me into the Roosevelt for this meeting. However, I should not have to plan my meetings and dinners around waiting for an elevator that takes about the same amount of time that I spend in traffic getting to work in Houston (teensy tiny exaggeration there). As a point reference for readers from the Houston area, rooms on level 40+ are like a Katy inbound commute on Tuesday morning. I must also raise issue with the front desk/house keeping line that stands a much of a chance of being answered as when my caller ID flashes “telemarketer”. On my first afternoon here there was a commotion of banging and clanging in the room next door that knocked the chrome facing off my shower knob thing. I decided to call the desk so as to report that there might be some sort of workman’s comp claim or cage match in the room next door (I also wanted to report a missing photo from the wall of my room), but after three attempts and letting it ring for fifteen minutes at a time I gave up. The hotel is also dark, which is good for those suffering hangovers, but it makes it difficult if you need to read anything. It’s New Orleans, but occasionally some of us aren’t stumbling around blindly drunk. I did enjoy the breakfast in the morning and the restaurant staff were all delightful and friendly. The location is fantastic. It’s a good conference hotel, but there’s a reason I stay just a little further down Canal when I’m not here on business. Read less