Sheraton New Orleans

New Orleans, Louisiana

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1039)
  • Very good (1147)
  • Average (524)
  • Poor (234)
  • Terrible (133)
Image of the Tripadvisor rating Dirty Rooms

Mar 29, 2021 W469QMjayp

Stayed for 4 nights and asked to clean room 2 days in Row. No service at all. Went to front desk and asked again and again and Room was never serviced. Sheraton has lost there service. Won’t advise to stay at all.
Image of the Tripadvisor rating Homeless people staying in hotel

Mar 17, 2021 FellowTraveler766319

checked into the sheraton new orleans and had a lot of homeless people in the drop off area. Once in the lobby we saw a lot of homeless people in the lobby. We read online where new orleans was placing a lot of homeless people in the hotels. Including Hilton and Marriott. They get a room shower 3 meals a day laundry and medical attendant. I really… Read more
checked into the sheraton new orleans and had a lot of homeless people in the drop off area. Once in the lobby we saw a lot of homeless people in the lobby. We read online where new orleans was placing a lot of homeless people in the hotels. Including Hilton and Marriott. They get a room shower 3 meals a day laundry and medical attendant. I really don't have a problem with homeless people. But I as a paying customer I can a barely get any amenities. The hallways stink and have worn out carpet. The hotel is now pet friendly and there are a lot of dogs here. If you are thinking about staying here I would think again. Read less
Image of the Tripadvisor rating Work

Mar 6, 2021 JenniferM427 Southington, Connecticut

The staff at this hotel was fabulous! I need to give a shout out to Rhenea who went out of her way to find me a plug to borrow to charge my phone. The room was clean with the usual amenities. The location was perfect for walking around the Bourbon Street area.
Image of the Tripadvisor rating First NOLA trip

Feb 28, 2021 stepheniedb Tuscaloosa, Alabama

Hotel is beautiful. Great location. Valet was friendly. Rasheia at check in was very polite, friendly, patient and welcoming. Room was clean but did not have microwave, mini fridge or any USB hookups. Inconvenient but not a deal breaker. Water pressure in sink barely a drip even with both cold and hot on. It was all in the shower, which if I had… Read more
Hotel is beautiful. Great location. Valet was friendly. Rasheia at check in was very polite, friendly, patient and welcoming. Room was clean but did not have microwave, mini fridge or any USB hookups. Inconvenient but not a deal breaker. Water pressure in sink barely a drip even with both cold and hot on. It was all in the shower, which if I had to choose thats definitely where I would want it. Great view of the city on 38th floor. Read less
Image of the Tripadvisor rating Best hotel on Canal Street

Feb 16, 2021 Cityboy954 Miami, Florida

My wife and I came to this wonderful property to celebrate our 15th wedding anniversary - Upon check in I was a little nervous that I decided to come to New Orleans on its most busiest weekend celebrating Mardi Gras - The front desk manager Adolfo went out of his way to ensure we were accommodated properly - My wife and I were blown away by his… Read more
My wife and I came to this wonderful property to celebrate our 15th wedding anniversary - Upon check in I was a little nervous that I decided to come to New Orleans on its most busiest weekend celebrating Mardi Gras - The front desk manager Adolfo went out of his way to ensure we were accommodated properly - My wife and I were blown away by his attention to what we wanted to commemorate a special time in our life. Outstanding customer service from him from the get go. The entire staff from the doorman to room service are very keen on delivering a 1st class experience for its guests. Love the center bar - Overall i highly recommend this hotel to anyone looking for 5 star service and amenities Read less