Sheraton New Orleans

New Orleans, Louisiana

Virgin rating

Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
Club King Room
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA
Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
A video preview image
Club King Room
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1126)
  • Very good (1172)
  • Average (546)
  • Poor (264)
  • Terrible (163)
Image of the Tripadvisor rating It good be better

Dec 7, 2023 Ortwin Breda, The Netherlands

The room was basically okay in terms of furniture and especially in terms of cleaning. Nothing extremely different than other hotels but all good. Sufficient coffee for your coffeemaker presented to you. Minor thing was that even on the 34th floor traffic noise came into the room, as were the noise of the elevators in the morning. The shower did… Read more
The room was basically okay in terms of furniture and especially in terms of cleaning. Nothing extremely different than other hotels but all good. Sufficient coffee for your coffeemaker presented to you. Minor thing was that even on the 34th floor traffic noise came into the room, as were the noise of the elevators in the morning. The shower did sometimes have some pressure issues even though was nowhere near the top floor. Gym was large enough for the people that used it. What was not really nice were the elevators that even besides the rush hours took long to come. The meeting rooms in the hotel were not great and staff was at one point deconstructing other rooms around us whilst we had a meeting on-going. Read less
Image of the Tripadvisor rating Location is perfect but the hotel is not!!!!

Dec 1, 2023 Howard R Houston, Texas

The room is a decent size . The decor needs some work. It’s supposed to be a 5 star so there is no mini fridge in the room. The bathroom is small. You can only get 1 person at a time in there. So for couples who get ready together…..not gonna happen. The shower is really only for average sized individuals. If you’re tall or… Read more
The room is a decent size . The decor needs some work. It’s supposed to be a 5 star so there is no mini fridge in the room. The bathroom is small. You can only get 1 person at a time in there. So for couples who get ready together…..not gonna happen. The shower is really only for average sized individuals. If you’re tall or slightly “big boned” you will have MAJOR issues with the bathroom. The location of the hotel is perfect. Steps from Bourbon Street. 3 blocks from Harrahs…..sitting right on Canal St. You really can’t beat it. The hotel bar is a nice addition. Plenty of TV’s to watch the game. Plenty of seating. Sometimes they have a DJ playing music. Overall….its New Orleans so who’s staying in their room anyway?? The biggest con is the price. You’re gonna pay a lot and everything that’s good about the hotel is outside of your room. The biggest problem is that it’s close to all bourbon street!!! Read less
Image of the Tripadvisor rating Valet

Nov 26, 2023 Dana W

Valet was very professional & nice. Thanks to Carl S in valet he made the experience great. We checked in three vehicles at the hotel. He greeted us each time with a smile and remembered my name. We will return thanks to the hospitality.
Image of the Tripadvisor rating Six Months later a great trip ruined

Nov 6, 2023 Meander34864195596

We had a FANTASTIC time staying at the Sheraton when we went in February. The staff was very accommodating and helpful and we really enjoyed the convenience of the hotel. Fast forward to SIX MONTHS LATER and that's where this entire trip starts to fall apart. In August SIX MONTHS following staying at the hotel we were charged over $152.16 for… Read more
We had a FANTASTIC time staying at the Sheraton when we went in February. The staff was very accommodating and helpful and we really enjoyed the convenience of the hotel. Fast forward to SIX MONTHS LATER and that's where this entire trip starts to fall apart. In August SIX MONTHS following staying at the hotel we were charged over $152.16 for something that no customer service representative or anyone can tell me what it was for. I called in August trying to rectify the situation to get a refund or a simple explanation and today I received the message, "Unfortunately, we are unable to refund the charge to your based on the response from our controller. I do apologize for the inconvenience caused to you." What bad business and an unfortunate end to what was an incredible trip. PLEASE someone from Marriott or Sheraton inform me what this charge was for OR BETTER YET give me a refund since no one can inform me and I'd gladly take this review down. Read less
Image of the Tripadvisor rating Still waiting on a refund

Nov 6, 2023 AlanDF1982 Manchester, United Kingdom

The hotel was ok, but we were double charged on one meal, they promised a refund and then ghosted us - which is a shame given it's part of the Marriott, bit embarrassing. If someone from your customer service team reads this please provide a way to get in touch.