Sheraton New Orleans

New Orleans, Louisiana

The hotel

The Sheraton New Orleans has just completed a $50 Million renovation, offering a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, renowned restaurants and more. There are over 1,110 guest rooms and 53 suites exemplifying the Sheraton's combination of classic charm and celebrated luxurious Sheraton Signature Bed. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1005)
  • Very good (1104)
  • Average (498)
  • Poor (218)
  • Terrible (126)
Image of the Tripadvisor rating New Orleans Experience

Sep 19, 2019 xoxoba Santa Barbara, CA

The hotel is lovely and our room was very nice... great location....but, the service in the bar area was absolutely horrible. There’s a big Sweet Adeline Convention in town so one would think the bar/restaurant would be staffed and prepared. Instead, they look like deer in the headlights. So, my advice is: enjoy your room to escape the heat and… Read more
The hotel is lovely and our room was very nice... great location....but, the service in the bar area was absolutely horrible. There’s a big Sweet Adeline Convention in town so one would think the bar/restaurant would be staffed and prepared. Instead, they look like deer in the headlights. So, my advice is: enjoy your room to escape the heat and get out and take advantage of the city. The restaurant may be convenient, but irritatingly slow. NOLA is filled with great restaurants! Read less
Image of the Tripadvisor rating Fist class

Sep 18, 2019 sammo644 Eastbourne, United Kingdom

This is a great hotel in an even better location short walk from the action and the trolies are just out side Burbon St a short walk ,but remember this is New Orleans so if you want a quiet time dont go their ,if you want great food good music and fun this is it
Image of the Tripadvisor rating Very dirty, unsanitary hotel for this price!

Sep 16, 2019 haynesx4 Fayetteville, Georgia

This hotel is in a great location- walking distance to the French Quarter and on transportation routes, but my #1 priority in a hotel is cleanliness and this hotel fails miserably on that. I think their efforts to be "green" have gone way too far. On arrival, I noticed that one of the hand towels that was hanging in the bathroom looked more… Read more
This hotel is in a great location- walking distance to the French Quarter and on transportation routes, but my #1 priority in a hotel is cleanliness and this hotel fails miserably on that. I think their efforts to be "green" have gone way too far. On arrival, I noticed that one of the hand towels that was hanging in the bathroom looked more wrinkled than the others. When I looked closer, it was dirty. I threw it on the floor and used another. I later realized that one of the bath towels that was folded was also dirty and used- GROSS! The pillowcase did not smell clean and my allergies were triggered by something - God only knows what. The bedskirt looked had some kind of dried, splashed liquid on it and the comforter had dirty stains- NOT old stains that had been laundered, but stains from the previous occupants. There is NO EXCUSE for not laundering these things between guests. The vent in the bathroom also had black mold inside. We were on the 40th floor, which would have had a great view, but the window was way too dirty to be able to really enjoy it. I would not stay in this hotel again. Read less
Image of the Tripadvisor rating No Water

Sep 16, 2019 Q9ZRcharlesd Dallas, Texas

I am so disappointed in this hotel right now. I woke up in the middle of the night 1:30 am to find we have no water... yes no water can’t was my face, take a shower etc. So, I call the front desk and they lady tells me there is a plumbing issue, no apologies just the water will be off for two hours. What are we supposed to do with no water. I… Read more
I am so disappointed in this hotel right now. I woke up in the middle of the night 1:30 am to find we have no water... yes no water can’t was my face, take a shower etc. So, I call the front desk and they lady tells me there is a plumbing issue, no apologies just the water will be off for two hours. What are we supposed to do with no water. I should have stayed somewhere else. Unhappy Marriott Bonvoy Customer!!! Read less
Image of the Tripadvisor rating Absolutely Brilliant

Sep 14, 2019 Terry B South Yunderup, Australia

This hotel was booked for us by our travel agent as part of our overall trip and we couldn't have asked for anything better. It is located on Canal Street which seems to be the major road of New Orleans itself. Our check in was handled quickly and efficiently and we were whisked up to our room on the 31st floor where we had a beautiful view of… Read more
This hotel was booked for us by our travel agent as part of our overall trip and we couldn't have asked for anything better. It is located on Canal Street which seems to be the major road of New Orleans itself. Our check in was handled quickly and efficiently and we were whisked up to our room on the 31st floor where we had a beautiful view of parts of New Orleans city. It was actually quite stunning. Our room was perfect. It was really huge by any standards anywhere in the world and was beautifully decorated and furnished with all the usual needs. Our sleep quality was perfect as the bed was equally as huge and the pillows were soft and comfortable. My only criticism was that the room lacked a fridge but we managed just the same. The bathroom was not all that huge but was adequate for our needs. An added bonus was that we had an ice machine right outside our door which we've never experienced before. Bonus! Thoroughly recommend this hotel Read less