Sheraton New Orleans

New Orleans, Louisiana

The hotel

The Sheraton New Orleans has just completed a $50 Million renovation, offering a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, renowned restaurants and more. There are over 1,110 guest rooms and 53 suites exemplifying the Sheraton's combination of classic charm and celebrated luxurious Sheraton Signature Bed. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (974)
  • Very good (1076)
  • Average (481)
  • Poor (209)
  • Terrible (122)
Image of the Tripadvisor rating Well, the location is nice.

May 20, 2019 moesphoto Cleveland, Ohio

There was nothing about this hotel that would make me want to return. We were there with a large convention crowd for a week. There was consistently piles of laundry in our hallway, room service trays out for hours at a time. The wi-fi is dismal. The lunch buffet was embarrassing. Both the offerings and the service. 50 bucks a night for valet.… Read more
There was nothing about this hotel that would make me want to return. We were there with a large convention crowd for a week. There was consistently piles of laundry in our hallway, room service trays out for hours at a time. The wi-fi is dismal. The lunch buffet was embarrassing. Both the offerings and the service. 50 bucks a night for valet. They close the bar shockingly early. We rolled in with about 40 of us at 10:45 ready to drink and socialize, and were met with a closed bar. The 3 bartenders told us that they close at 11 unless there isn't enough business by 10:30. I owned a bar. If my bar manager instructed the bartenders to turn away a group of 40 that was ready to drink, I'd fire every single one of them. The bar manager cost the hotel a bunch of money. Leave a bartender there. There's no way you don't make enough to cover labor costs. Just poor business practice. So the TL;DR version is, you'll get the exact same experience at any divey motel. Unless you have to be at this location, skip it. Read less
Image of the Tripadvisor rating Just the lobby is nice Garbage truck noise from early morning from outside street behind

May 19, 2019 Allen2598 West Menlo Park, California

Not happy at all , The Hotel manager wanted $150 more to change our room Devonte our room was by common street which is behind Canal st there is garbage truck noise backing up next to Hotel from early in the morning around 3:am, no double pane windows the rooms lock they make loud noise when somebody open and close there door the hotel is… Read more
Not happy at all , The Hotel manager wanted $150 more to change our room Devonte our room was by common street which is behind Canal st there is garbage truck noise backing up next to Hotel from early in the morning around 3:am, no double pane windows the rooms lock they make loud noise when somebody open and close there door the hotel is not in French Quarter it is in Canal street cross from French Quarter. parking is $51 per night valet only, Calling front desk from room they do not pick up the phone. The concierge are very good, Called to talk to general manager about our problems , He never returned My call.. We travel a lot , never had bad experiences like this. they don't care. Read less
Image of the Tripadvisor rating Overbooked

May 17, 2019 sabolerjack Bay Minette, Alabama

We booked through Priceline. When we arrived, we were asked if we had cancelled. They had overbooked and sent us to the JW Marriott next door. We were relieved. Even though both are 4 star, JW Marriott is much classier and knows how to treat their customers.
Image of the Tripadvisor rating Great location & Awesome staff

May 15, 2019 jenniferb208 Las Vegas, Nevada

We stayed here for the Jazz Fest 2019. This location was perfect. First the location of this hotel allows you to walk or take a streetcar to wherever you would like to go in the city. We didn’t take an Uber or cab once. Other than to and from the hotel. Second, the Jazz fest express shuttle picks you up and drops you off here for the concert. The… Read more
We stayed here for the Jazz Fest 2019. This location was perfect. First the location of this hotel allows you to walk or take a streetcar to wherever you would like to go in the city. We didn’t take an Uber or cab once. Other than to and from the hotel. Second, the Jazz fest express shuttle picks you up and drops you off here for the concert. The process for this was super organized. Third, and the best all the staff and services at this hotel are awesome. We checked in and were in our room in 5 min. The elevator system they have is the best I have ever seen. We never waited for a car to bring us to our room. Even after the concerts, during busy traffic times in the lobby. The room was updated, comfortable, shower had hot water and strong pressure and the view of the city was beautiful. Housekeeping was on point. Our room was clean and refreshed daily. The ladies at the concierge desk were so helpful when we had questions. The lobby bar was a great place to have a drink at the end of the night or begin the day. There was tons of seating space in the lobby and it was lively but peaceful at the same time. Great space. There is a Starbucks right in the lobby. Win win. In the room if you want there are Starbucks coffees and teas you can make yourself with to go cups. They have thought of everything. The last day we were there we stored our luggage with the bellhop and once again what helpful and nice staff you have. I can’t say enough about how nice all of the staff was at this hotel. We had the best experience here from the hotel, concerts and city. The hotel was such a nice base for us. And the customer service was superb. This was a busy week for this hotel between the concerts and conventions going on and the staff was not stressed at all. If they were. They didn’t show it. We will be back in the future. Keep up the great work! Read less
Image of the Tripadvisor rating Post cruise stop over for 3 nights

May 13, 2019 tropicalbliss Scotland, United Kingdom

This is a great hotel. Food very good, service excellent , spot on location on Canal Street. Took the upgrade and it was great value, superb views and not too busy. Breakfast was a relaxing experience not the usual scrum to get the best bits of bacon.