Sheraton New Orleans

New Orleans, Louisiana

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1034)
  • Very good (1148)
  • Average (523)
  • Poor (233)
  • Terrible (132)
Image of the Tripadvisor rating Comfortable well run hotel w great location and nice rooms

Mar 16, 2020 Biminip Tuscaloosa, Alabama, USA

This is a really large hotel of 40 something stories right on the edge pf the French quarter. Other guests complained about noise level. People talking in the hall were heard readily in the room but it was rare. I was in room 3222, a deluxe King. Furniture was newish, excellent TV, good housekeeping service. The fitness center was outstanding,… Read more
This is a really large hotel of 40 something stories right on the edge pf the French quarter. Other guests complained about noise level. People talking in the hall were heard readily in the room but it was rare. I was in room 3222, a deluxe King. Furniture was newish, excellent TV, good housekeeping service. The fitness center was outstanding, but pool was outdoors and closed on a warm March weekend.Price was reasonable and view was lovely. Read less
Image of the Tripadvisor rating 3 star quality at 5 star prices

Mar 14, 2020 MMworldtravel Atlanta, Georgia

It’s not a bad hotel, but due to the location on Canal street a few blocks from Bourbon St., they charge 5 star prices and deliver 3 star quality.  Positives: * Clean. * Great location within walking distance to a lot of great attractions, restaurants,  and activities but without being in the center of the worst noise and crowds. * Very friendly… Read more
It’s not a bad hotel, but due to the location on Canal street a few blocks from Bourbon St., they charge 5 star prices and deliver 3 star quality.  Positives: * Clean. * Great location within walking distance to a lot of great attractions, restaurants,  and activities but without being in the center of the worst noise and crowds. * Very friendly and helpful staff, from front desk to bellhop to housekeeping. * Nice elevator system; you type in the number of the floor that you need, and you're told immediately which elevator will take you. No pressing buttons once on board! Negatives: * I don’t know what was wrong with the bed linens, but it felt like the bed sheets had tumors in various places - weird bumps of bunched up fabric stuck between the sheets.  I’ve never experienced anything like this before and there was no way to get rid of them. Thankfully they weren’t on the mattress itself. They were lumpy and a bit uncomfortable. * We were there for a conference and often returned to the room after the afternoon session but before dinner - around 3-4PM. Most days, the room hadn’t been made up yet. One day, they didn’t make it at all because we were in the room for an hour getting ready for dinner and missed the window of opportunity that day. Another day, we walked into the room as they were still cleaning it at 4pm. I appreciate that they didn’t come by at 7am to clean. But not coming until late afternoon was also weird. * No refrigerator or microwave in the room. * Prices do not include breakfast. * There are very few outlets in the room. Have more than 2 devices to charge simultaneously? Good luck with that! And not even a USB plug option. * We were on the 18th floor and could still hear sirens any time a police car/ambulance/fire truck went by. They need better soundproofing. I slept with ear plugs and fortunately that blocked out the noise. * The lobby has a weird odor that can only be described a as “unicorn poo:” Sickly sweet and unnatural. It hits you in the nostrils like a punch in the face every time you enter. * Renting a car? It's close to $50 to park it overnight (this is in line with other area hotels). In all, it's a decent hotel, but pricey for what it offers. Read less
Image of the Tripadvisor rating Lovely views, clean rooms, delicious breakfast in restaurant

Mar 5, 2020 123canadiangirl123 Calgary, Canada

We recently stayed at the Sheraton on Canal Street for a conference. The rooms were clean and comfortable. I do wish our room had a fridge so we could chill wine or beer or store leftovers. The hotel staff were very friendly and the hotel itself (although very big) was very easy to navigate. We enjoyed the private lounge on the 42nd floor. … Read more
We recently stayed at the Sheraton on Canal Street for a conference. The rooms were clean and comfortable. I do wish our room had a fridge so we could chill wine or beer or store leftovers. The hotel staff were very friendly and the hotel itself (although very big) was very easy to navigate. We enjoyed the private lounge on the 42nd floor. For $35 per day, guests could enjoy breakfast from the buffet downstairs, snacks during their happy hour, and water/pop 24 hours a day. We also appreciated being able to visit with our friends in a comfortable space. We brought our own alcoholic drinks and enjoyed the private area, away from the craziness that is always going on in New Orleans! Thank you, Sheraton, we enjoyed our stay. Read less
Image of the Tripadvisor rating DON'T STAY HERE DURING MARDIS GRAS!!

Mar 5, 2020 Cody T Minneapolis, MN

Ok, so we booked this hotel before reading the reviews because this was the last hotel open with rooms. Why did they have rooms open? Because - YOU CAN'T GET TO YOUR HOTEL! The cab dropped us off out front mid day and the parade was going. They won't let you cross the parade until it's over. So we sat there 3 hours outside with our luggage… Read more
Ok, so we booked this hotel before reading the reviews because this was the last hotel open with rooms. Why did they have rooms open? Because - YOU CAN'T GET TO YOUR HOTEL! The cab dropped us off out front mid day and the parade was going. They won't let you cross the parade until it's over. So we sat there 3 hours outside with our luggage trying to figure out how to the hotel. Did the hotel email us about this? NO! How about being proactive and provide some information on this!? One parade finally ended and we were able to get across when the police open the barriers. Another one started up about 10 mins later. We had to walk about a mile to get around the parade to get out later that evening. This could have easily been solved had the hotel gave us drop off information and how to get around the parade. Very disappointing. Check in staff had no sympathy or offered no upgrade/discount. Don't stay here. Find something else. Read less
Image of the Tripadvisor rating Pleasantly surprised.

Mar 4, 2020 tlsntx Lewisville, Texas

We checked into this hotel because my niece was hosting a book author event. The lobby was well laid out with a restaurant/bar in the center that was a popular spot. The staff went out of their way to make sure we got what we needed. One staff member even went to who knows where to get my niece Dr Pepper since the hotel only sold Pepsi… Read more
We checked into this hotel because my niece was hosting a book author event. The lobby was well laid out with a restaurant/bar in the center that was a popular spot. The staff went out of their way to make sure we got what we needed. One staff member even went to who knows where to get my niece Dr Pepper since the hotel only sold Pepsi products. We had to change rooms b/c ours didn't come with a fridge/microwave. The lady at the front desk said you have to request that. Once we switched we had no problems with room. The AC worked great. The bellhops and valet guys were awesome too. This was a great location. You could walk to the quarter and other areas. They also had a great gift shop with lots of cool stuff including food and drinks. However the one thing I will give a negative to is the event staff. My niece had so many problems starting from when she first booked this hotel until the morning of the event. They need to make some major overhauls with the event staff. Read less