Sheraton New Orleans

New Orleans, Louisiana

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1046)
  • Very good (1153)
  • Average (526)
  • Poor (237)
  • Terrible (141)
Image of the Tripadvisor rating Nice location bad customer service

Oct 4, 2021 barbiepatel Bloomfield, United States

The hotel is in a great location, beds are very comfortable, Service is not so great. We are platinum elite members with Marriott and we simply asked for more waters to be stocked in the lounge on the 42nd floor and we were met with attitude from the front desk on delivering the waters. The only two options were to wait 45 minutes for two bottles… Read more
The hotel is in a great location, beds are very comfortable, Service is not so great. We are platinum elite members with Marriott and we simply asked for more waters to be stocked in the lounge on the 42nd floor and we were met with attitude from the front desk on delivering the waters. The only two options were to wait 45 minutes for two bottles of water to be delivered to our room or to run down and get them. Being on a very higher floor in the Hotel, there should be start that is available to either deliver the waters or make sure that the lounge that we pay for is stocked with water. Asking for amenities should not be Met with attitude. It should just be regular customer service for the Hotel. Questionable if we would ever say again. Read less
Image of the Tripadvisor rating Without Incident

Sep 26, 2021 Debra R Vienna, Virginia

Based on other reviews, I can say our stay was without incident. Close to the French Quarter on Canal Street in the business district, we were satisfied with the location. The hotel was clean and the staff very friendly and helpful. .
Image of the Tripadvisor rating Nightmare in New Orleans

Aug 31, 2021 Larry1023 Detroit, Michigan

I was staying in The Sheraton New Orleans from 08/26-08/29/21. The check In process was long due to the fact my reservation was cancelled in error . Next the city had to evacuate due to hurricane IDA. I believe they handled the evacuation process horrible. I was traveling from Michigan and asked to extend my stay due to my plane cancelled and I… Read more
I was staying in The Sheraton New Orleans from 08/26-08/29/21. The check In process was long due to the fact my reservation was cancelled in error . Next the city had to evacuate due to hurricane IDA. I believe they handled the evacuation process horrible. I was traveling from Michigan and asked to extend my stay due to my plane cancelled and I had no where to go. The hotel clerk advised they cannot extend my stay and did not offer an alternative. I was forced to go to the airport and was told to leave if I did not currently have a flight. I was left in the streets of New Orleans with no place to reside until I can fly out to Michigan. I had to pay a shuttle driver an enormous rate to drive me out of New Orleans to Pensacola Florida. I think a large hotel chain should have an evacuation process in place to discuss with their guests. My recommendation is not to travel and stay at this hotel from June 1-October 31 hurricane season or you may be left out in the street. Read less
Image of the Tripadvisor rating Vehicle break in - valet parking service

Aug 19, 2021 JoAnnTovar Mansfield, Texas

Please don’t use their valet parking service unless you completely empty your vehicle. We were traveling to Florida and spent the night 8/12. Our vehicle was ransacked and had lots of missing items. Shame on us for trusting them this trip ~ they just denied our claim and we still had to pay for two rooms and the parking fee. We had already tipped… Read more
Please don’t use their valet parking service unless you completely empty your vehicle. We were traveling to Florida and spent the night 8/12. Our vehicle was ransacked and had lots of missing items. Shame on us for trusting them this trip ~ they just denied our claim and we still had to pay for two rooms and the parking fee. We had already tipped them $25 before we realized what happened. I would be satisfied if I received a refund for our stay but even that has not been addressed when I asked. Read less
Image of the Tripadvisor rating Disappointing-double charged

Aug 18, 2021 F3120NVamandag

I am extremely disappointed with the service I received after I checked out of my hotel. A few days after I checked out I saw on my bank account statement that I was charged for my three night stay. However I had already paid this with my vacation package through Jet Blue. The service I received from the hotel in order to rectify this was sub par… Read more
I am extremely disappointed with the service I received after I checked out of my hotel. A few days after I checked out I saw on my bank account statement that I was charged for my three night stay. However I had already paid this with my vacation package through Jet Blue. The service I received from the hotel in order to rectify this was sub par at best. I was told they would send a message to accounting and the funds would be in my bank the following week. When I called to follow up I was told I could not speak to the manager and that everything was all set. I am currently still in the process of trying to be refunded. Read less