Fairmont Orchid

Big Island, Hawaii

The hotel

Occupying 32 acres of prime beachfront, guest rooms at the Fairmont Orchid are impeccably furnished with spectacular views of the ocean or nearby mountains — and your own private lanai on which to enjoy the surrounds to the full. Relax on the deck by the oceanfront swimming pool and visit the award-winning Spa Without Walls, with eight private outdoor waterfall huts and six more ocean-side. Luxurious treatments include the signature Big Island Vanilla Exfoliation or the Awa Earth & Fire Treatment utilising specially-blended Hawaiian herbs. Whilst you succumb to bliss, the children can play to their hearts content at the kids’ club, participating in a range of organised games and making new friends along the way! The Orchid Court serves the best breakfast on the island and don’t worry about missing it, late risers are catered for as well as the dawn patrol! For family dining, look no further than the Hale Kai Restaurant, located on the beach with a casual atmosphere and billion-dollar views. For fine dining, the award-winning Brown’s Beach House is a real treat with resident soloists providing live entertainment throughout the evening. Another unmissable treat is the Gathering of the Kings, an incredible show blending traditional and modern forms of dance with a sumptuous feast to match!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

On the Kohala Coast of the Big Island of Hawaii, overlooking a sugar-white sandy lagoon and surrounded by mountains.

Hotel information

540 rooms and suites. All with air-conditioning, balcony, flat-screen TV with pay-per-view movies, telephone, high-speed Internet access*, tea/coffee-making facilities, fridge, safe, bathrobes, hairdryer, iron and board. Garden Rooms have 1 king-size bed or 2 queen-size beds and garden view, sleeping maximum 4 adults.

Partial Ocean View Rooms and Ocean View Rooms offer a partial angled ocean view from the lanai with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms offer a beautiful Pacific ocean view from a furnished lanai. There's a spacious marble bathroom with separate shower and bathtub, and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean Front Room and a spectacular view of the ocean and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Fairmont Gold privileges available on some rooms, such as private check in, private lounge exclusive, healthy continental breakfast in lounge served between 6:30am-10:30am, afternoon tea, afternoon canapés and honour bar service, complimentary mineral water, soft drinks, coffee, espresso drinks and selections of teas, and computer access in lounge with high speed internet.

Executive Suite Garden View has a private bedroom, closed off from the living room, with 2 spacious closets. There's 1 king-size bed, sleeping maximum 2 adults. 

Executive Suite Ocean View offers views of the ocean from the lanai, with 1 king-size bed or 2 queen-size beds, and 1 queen-size sofabed, sleeping maximum 5 adults.

Ocean Front Suites offer spectacular panoramic views of the Pacific Ocean from the bedroom, living room and both private lanais. There's a parlor separated from the private bedroom by classic French doors, a separate powder room, and the bedroom includes a full master bathroom. There's 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

The Orchid Court (buffet breakfast), Hale Kai Restaurant (poolside lunches and dinners), Brown’s Beach House (fine dining, open for dinner), Orchid Court Grill (authentic Japanese delicacies, open for dinner Thu–Mon), Binchotan Bar & Grill (Japanese fireside cuisine, opening soon), Kahakai Bar (beachfront drinks and appetisers), Brown’s Deli (breakfast and lunch items), Luana Lounge (bar, light meals and Hawaiian entertainment). Oceanfront swimming pool. 24-hour fitness centre. Spa Without Walls*. Golf courses* (adjacent to hotel). Tennis centre*. Keiki Aloha Kids' programme (5-12 years)*. Water sports*, including snorkelling, paddle boarding and boogie boards. Fishing*. Gift shops. Room service*. Laundry/dry-cleaning service*. Concierge service. Self-parking for 1 car included in resort fee. Valet parking $22 plus tax per night (payable locally, subject to change).

Resort fee from $35–$45 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Unlimited basic internet access - Self-parking (one vehicle per room) - Shuttle transportation within the Mauna Lani Resort - 10% discount on published pricing for Hawaii Loa luau - 1-hour snorkel equipment rental (2 sets per room, per day) - Selected activities - 45-minute photo shoot in hotel's scenic grounds (subject to availability) - Local, domestic long distance and 1-800 access calls from guest rooms. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3334)
  • Very good (1250)
  • Average (407)
  • Poor (168)
  • Terrible (82)
Image of the Tripadvisor rating Amazing Stay

Apr 14, 2021 673tammys Ottawa, Canada

I have been enjoying my stay at The Fairmont Orchid. Staff are amazing and very helpful. Travelling during these times can be very stressful, Fairmont Orchid's Covid Protocols made me feel very safe. from the All Safe Ambassador who screen you upon arrival, to the Housekeeping staff making sure the rooms and public areas are clean & sanitized.… Read more
I have been enjoying my stay at The Fairmont Orchid. Staff are amazing and very helpful. Travelling during these times can be very stressful, Fairmont Orchid's Covid Protocols made me feel very safe. from the All Safe Ambassador who screen you upon arrival, to the Housekeeping staff making sure the rooms and public areas are clean & sanitized. The grounds are beautiful & well maintained, I really enjoy my morning walks around the property. As well the Staff at Hale Kai & Luana Lounge are super friendly and attentive, & the food is exceptional. Looking forward to trying out everything that this beautiful hotel has to offer. Read less
Image of the Tripadvisor rating Doing what it can during a pandemic

Apr 12, 2021 purplechedi Truckee, California

Just back from a stay at the Fairmont and the overall impression is that the hotel is trying the best it can in a pandemic, but not likely at its best given the challenges of this past year (staffing and training being the most noticeable area negatively impacted). On the plus side, the hotel felt safe (staff and guests are masked in public… Read more
Just back from a stay at the Fairmont and the overall impression is that the hotel is trying the best it can in a pandemic, but not likely at its best given the challenges of this past year (staffing and training being the most noticeable area negatively impacted). On the plus side, the hotel felt safe (staff and guests are masked in public areas and the every employee we encountered kept a reasonable distance, wore masks, and sanitized tables between guest seatings). It's a beautiful, expansive property with room for people to spread out. The man-made, sandy-bottomed lagoon is perfect for kids and just beyond a larger open water area (also protected) has amazingly good snorkeling (we snorkeled at another public site near Kona that is consistently on the top three snorkeling sites list and the area in front of the hotel is even better). There are also trails and roads with biking lanes in multiple directions that are great for walking, running, and biking. A nice tennis complex is also a few steps from the North Tower rooms. On the list of things to be improved: - definitely felt like the hotel is trying to recoup all the revenue it can between the resort fee that doesn't cover much and in not providing any beach umbrellas (but instead charging people for covered beach chairs and other shaded seating throughout the property) - the service in a few areas was lacking, especially in the front of house dining staff at various venues. At one point we noticed broken glass next to an empty table at Brown's Beach House and told one of the waiters, who first pretended not to work there, but then acted like we were bothering him. The same day we put in our name at the casual beach restaurant for dinner and were told we'd be seat next, but gave up after a 30 minute wait while staring at three empty tables. We also had to line up and then wait at least 20-30 minutes for breakfast each morning. - the rooms are a little tired, but ultimately serviceable Ultimately the property is well-situated (including a great supermarket nearby and a few good restaurants down the road) and will make guests who enjoy the water happy. It's a good choice for kids too, but hopefully they can iron out some service issues in the future. Read less
Image of the Tripadvisor rating Terrible

Apr 9, 2021 asdasdq22131aewq

Do not recommend. Roach, bugs, mold, water damage, poorly managed hotel. This was a below average stay and would not recommend - please stay elsewhere as you will have a much better time I can assure you that.
Image of the Tripadvisor rating Great stay

Apr 9, 2021 mallorystrvl Minnesota

Our family of 4 stayed a week at the Fairmont Orchid. This was our first trip since COVID and it was really a perfect, relaxing stay .The room is exactly what you see in pictures and was well equipped and comfortable. We stayed on the gold floor, which provided complimentary breakfast & snacks throughout the day. The staff was wonderful and went… Read more
Our family of 4 stayed a week at the Fairmont Orchid. This was our first trip since COVID and it was really a perfect, relaxing stay .The room is exactly what you see in pictures and was well equipped and comfortable. We stayed on the gold floor, which provided complimentary breakfast & snacks throughout the day. The staff was wonderful and went out of their way on multiple occasions to make our stay perfect. The pool area was large and the water was warm (which isn't always the case). We enjoyed pool side food/drink service, which while expensive, was nice given the lack of dining options around the resort. The lagoon was also great and perfect for kids to snorkel in a stress free area. We ate at both Hale Kai and Binchotan. Both were convenient and the food was good. They have kids menus at both places which made family dinners a lot easier. We would definitely return when coming back to the big island. Read less
Image of the Tripadvisor rating Good

Apr 9, 2021 JOeE197 Stockton, California

This was a 5 night stay, we had 3 rooms, grandparents, parents, and kids. Had a garden, partial, and ocean view. Ocean was nice but not necessary, spent zero time on balcony. Resort appeared full. Rooms are clean and comfortable, plenty big for the 2 people per room we had. Ate at pool bar several times, all food was great, service was friendly… Read more
This was a 5 night stay, we had 3 rooms, grandparents, parents, and kids. Had a garden, partial, and ocean view. Ocean was nice but not necessary, spent zero time on balcony. Resort appeared full. Rooms are clean and comfortable, plenty big for the 2 people per room we had. Ate at pool bar several times, all food was great, service was friendly except a very unpleasant hostess who clearly did not want to be there. Also had dinner at Binchotan, pretty ok, not great, also friendly service. Had a pool cabana and a beach cabana, really not necessary but was nice for the shade. Beach and pool are not places to relax, tons of screaming kids. Adult pool is separated from kids pool by a rope. Grounds are well maintained. If you’ve ever stayed at a 5 star hotel, you’ll know this is not one, but it is pretty good, you’d need to be a snob to have a problem with it. Biggest problem would be simple to fix-there is only one place to get coffee in the morning (Brown’s Deli). If you just want 2 coffees, you might wait 25 minutes or more. There could have easily been a satellite coffee station for non food and espresso drink orders. Also, they could have staffed up more. It was obviously a problem, and the fact that they haven’t found a solution is mind-boggling. One final piece of advice, book restaurants at least a month early, you will not get in to Brown’s or any of the other good restaurants if you don’t. Highly recommend Meridia at the Westin, wasn’t expecting much, it was great. Read less