Fairmont Orchid

Big Island, Hawaii

The hotel

Occupying 32 acres of prime beachfront, guest rooms at the Fairmont Orchid are impeccably furnished with spectacular views of the ocean or nearby mountains — and your own private lanai on which to enjoy the surrounds to the full. Relax on the deck by the oceanfront swimming pool and visit the award-winning Spa Without Walls, with eight private outdoor waterfall huts and six more ocean-side. Luxurious treatments include the signature Big Island Vanilla Exfoliation or the Awa Earth & Fire Treatment utilising specially-blended Hawaiian herbs. Whilst you succumb to bliss, the children can play to their hearts content at the kids’ club, participating in a range of organised games and making new friends along the way! The Orchid Court serves the best breakfast on the island and don’t worry about missing it, late risers are catered for as well as the dawn patrol! For family dining, look no further than the Hale Kai Restaurant, located on the beach with a casual atmosphere and billion-dollar views. For fine dining, the award-winning Brown’s Beach House is a real treat with resident soloists providing live entertainment throughout the evening. Another unmissable treat is the Gathering of the Kings, an incredible show blending traditional and modern forms of dance with a sumptuous feast to match!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

On the Kohala Coast of the Big Island of Hawaii, overlooking a sugar-white sandy lagoon and surrounded by mountains.

Hotel information

540 rooms and suites. All with air-conditioning, balcony, flat-screen TV with pay-per-view movies, telephone, high-speed Internet access*, tea/coffee-making facilities, fridge, safe, bathrobes, hairdryer, iron and board. Garden Rooms have 1 king-size bed or 2 queen-size beds and garden view, sleeping maximum 4 adults.

Partial Ocean View Rooms and Ocean View Rooms offer a partial angled ocean view from the lanai with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms offer a beautiful Pacific ocean view from a furnished lanai. There's a spacious marble bathroom with separate shower and bathtub, and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean Front Room and a spectacular view of the ocean and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Fairmont Gold privileges available on some rooms, such as private check in, private lounge exclusive, healthy continental breakfast in lounge served between 6:30am-10:30am, afternoon tea, afternoon canapés and honour bar service, complimentary mineral water, soft drinks, coffee, espresso drinks and selections of teas, and computer access in lounge with high speed internet.

Executive Suite Garden View has a private bedroom, closed off from the living room, with 2 spacious closets. There's 1 king-size bed, sleeping maximum 2 adults. 

Executive Suite Ocean View offers views of the ocean from the lanai, with 1 king-size bed or 2 queen-size beds, and 1 queen-size sofabed, sleeping maximum 5 adults.

Ocean Front Suites offer spectacular panoramic views of the Pacific Ocean from the bedroom, living room and both private lanais. There's a parlor separated from the private bedroom by classic French doors, a separate powder room, and the bedroom includes a full master bathroom. There's 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

The Orchid Court (buffet breakfast), Hale Kai Restaurant (poolside lunches and dinners), Brown’s Beach House (fine dining, open for dinner), Orchid Court Grill (authentic Japanese delicacies, open for dinner Thu–Mon), Binchotan Bar & Grill (Japanese fireside cuisine, opening soon), Kahakai Bar (beachfront drinks and appetisers), Brown’s Deli (breakfast and lunch items), Luana Lounge (bar, light meals and Hawaiian entertainment). Oceanfront swimming pool. 24-hour fitness centre. Spa Without Walls*. Golf courses* (adjacent to hotel). Tennis centre*. Keiki Aloha Kids' programme (5-12 years)*. Water sports*, including snorkelling, paddle boarding and boogie boards. Fishing*. Gift shops. Room service*. Laundry/dry-cleaning service*. Concierge service. Self-parking for 1 car included in resort fee. Valet parking $22 plus tax per night (payable locally, subject to change).

Resort fee from $35–$45 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Unlimited basic internet access - Self-parking (one vehicle per room) - Shuttle transportation within the Mauna Lani Resort - 10% discount on published pricing for Hawaii Loa luau - 1-hour snorkel equipment rental (2 sets per room, per day) - Selected activities - 45-minute photo shoot in hotel's scenic grounds (subject to availability) - Local, domestic long distance and 1-800 access calls from guest rooms. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3426)
  • Very good (1269)
  • Average (410)
  • Poor (176)
  • Terrible (85)
Image of the Tripadvisor rating Amazing Stay at the Fairmont Orchid!

Oct 24, 2021 Tinkershell123

We absolutely loved our stay at the Fairmont Orchid! It is a beautiful hotel right on the ocean with gorgeous views of the ocean, sandy beaches, wonderful restaurants, and so much more. We will always have special memories of our dinners at Brown's where we watched the sun setting over the ocean with live Hawaiian music playing. We also took… Read more
We absolutely loved our stay at the Fairmont Orchid! It is a beautiful hotel right on the ocean with gorgeous views of the ocean, sandy beaches, wonderful restaurants, and so much more. We will always have special memories of our dinners at Brown's where we watched the sun setting over the ocean with live Hawaiian music playing. We also took advantage of all of the activities offered, including snorkeling, canoe rides, hula dancing, cultural walks, coconut frond weaving, and more! The staff was amazing and we wanted to make special mention of Travis and Elijah at the Beach Shack, and Drew in Room Service. They made our stay even more special and memorable. Read less
Image of the Tripadvisor rating Not A Luxury Resort or Experience

Oct 24, 2021 366adriennes

Where do I start? First, I’m told a deposit of $500 to be held for incidentals. Turns out it’s $700. I guess I looked like they needed a bit more security. I recognize they’ll give it back when I leave but why lie? At almost $500 a night I expected luxury with my ocean front room. Ends up on first floor with steady traffic outside my room looking… Read more
Where do I start? First, I’m told a deposit of $500 to be held for incidentals. Turns out it’s $700. I guess I looked like they needed a bit more security. I recognize they’ll give it back when I leave but why lie? At almost $500 a night I expected luxury with my ocean front room. Ends up on first floor with steady traffic outside my room looking straight in. Oh, and about a 10 minute walk to the room. No trams like Hilton Waikoloa Village. Basic room and amenities. Dated. Mold and dirty tile everywhere in the bathroom. Room feels like a sauna because the air isn’t working. But wait, there’s more. They slip me a text message today saying basically, “Sorry….not sorry…there’s an event outside your rooms on the lawn tonight. There will be noise until 10pm.” I guess they were like, oops our bad for not telling you there’s a wedding on the lawn behind your room. No discount for that. Here’s the thing, I’m still here so I’m sure there will be more disappointments to share. Book the Ritz! Or, pay less and get pretty much the same mediocre experience. Read less
Image of the Tripadvisor rating Fantastic hotel

Oct 13, 2021 AlBeachFan Birmingham, Alabama

We stayed for a week in October and had an excellent stay. We had an ocean view room from the fifth floor in the South Tower which had a great view of the water and the resort and easy access to the pool and beach via an elevator located in the middle of the tower. Snorkeling at the beach was good and our daughter enjoyed paddle boarding on the… Read more
We stayed for a week in October and had an excellent stay. We had an ocean view room from the fifth floor in the South Tower which had a great view of the water and the resort and easy access to the pool and beach via an elevator located in the middle of the tower. Snorkeling at the beach was good and our daughter enjoyed paddle boarding on the calm water. We rented beach cabanas during our beach days because the chairs have no umbrellas and that worked out well. With the cabanas you get a small cooler with water and snacks and free fruit juice by request, which is a nice touch. Landscaping is amazing and the property is very level and easy to walk around. We enjoyed walking the beach front trail which connects the Fairmont to the Mauna Lani resort. The hotel staff were super nice and accommodating. Our room was cleaned twice daily (once during the day and a turn down service at night) and towels and bathroom supplies were always replaced. Items requested from the front desk were brought up promptly. The folks at the coffee shop and at Brown’s Deli were also amazing taking great care of all our needs with true Aloha spirit. We also enjoyed the great service and food at the sushi restaurant in the outdoor lobby area. The only letdown was the disappointing meal and service we had at Brown’s for dinner (see our separate review for that), but I’m not holding that against the hotel since all our other meals and food were great (be sure to try the homemade macadamia nut sticky buns at Brown’s Deli!). This is one of the best hotel experiences we have ever had, Read less
Image of the Tripadvisor rating Excellent Service All Around

Oct 10, 2021 MacyandDan San Diego, California

We don't generally stay in fancy hotels unless it's for business, but we had a great time at the Orchid. Despite global staffing shortages, the service was excellent at all times, and every team member we encountered was kind and helpful. The hotel was spotless and crisp, with a great open air design. Team members gave us awesome guidance on… Read more
We don't generally stay in fancy hotels unless it's for business, but we had a great time at the Orchid. Despite global staffing shortages, the service was excellent at all times, and every team member we encountered was kind and helpful. The hotel was spotless and crisp, with a great open air design. Team members gave us awesome guidance on local experiences and food options, and it really enhanced our already great vacation. Jour was a standout star, but the entire team really was fantastic. The beach front location and large pool area were great, and plenty of honu both in and out of the water. Nice family friendly beach lagoon at the hotel with a beach rental shack. The hotel has a sushi menu at the cocktail lounge, and this is where we ate outside several nights. There is also Brown's deli on the property, which supplied sandwiches, salads, fruit, coffee, alcohol, donuts, etc... for a more economical option. Many lovely walking trails around the hotel, and a nearby grocery store as well. We walked to several petroglyph fields as well as the nearby historic fishing ponds near the Mauna Lani hotel. Appreciated solid COVID prevention protocols and the open air environment. This was a quiet and relaxing vacation that was well needed. Thank you team Fairmont! Read less
Image of the Tripadvisor rating Buyer’s remorse.

Oct 10, 2021 Adventure54180729690 Covington, Louisiana

The hotel is in subpar condition. Ice machines inoperable on most floors, trash overflowing in hallways by elevators, paint peeling in bathrooms, shower leaks onto bathroom floors. The restaurants are all closed, except for the one outside. The hotel feels old, abandoned and understaffed. This hotel’s “glory days” have passed. The beach area and… Read more
The hotel is in subpar condition. Ice machines inoperable on most floors, trash overflowing in hallways by elevators, paint peeling in bathrooms, shower leaks onto bathroom floors. The restaurants are all closed, except for the one outside. The hotel feels old, abandoned and understaffed. This hotel’s “glory days” have passed. The beach area and staff are nice and we were able to relax in-spite of all of the shortcomings of the property. For over $1000 per night with resort fees, I expected much more. A sad case of buyers remorse when one feels they did not receive what they paid for… Read less