Fairmont Orchid

Big Island, Hawaii

The hotel

Occupying 32 acres of prime beachfront, guest rooms at the Fairmont Orchid are impeccably furnished with spectacular views of the ocean or nearby mountains — and your own private lanai on which to enjoy the surrounds to the full. Relax on the deck by the oceanfront swimming pool and visit the award-winning Spa Without Walls, with eight private outdoor waterfall huts and six more ocean-side. Luxurious treatments include the signature Big Island Vanilla Exfoliation or the Awa Earth & Fire Treatment utilising specially-blended Hawaiian herbs. Whilst you succumb to bliss, the children can play to their hearts content at the kids’ club, participating in a range of organised games and making new friends along the way! The Orchid Court serves the best breakfast on the island and don’t worry about missing it, late risers are catered for as well as the dawn patrol! For family dining, look no further than the Hale Kai Restaurant, located on the beach with a casual atmosphere and billion-dollar views. For fine dining, the award-winning Brown’s Beach House is a real treat with resident soloists providing live entertainment throughout the evening. Another unmissable treat is the Gathering of the Kings, an incredible show blending traditional and modern forms of dance with a sumptuous feast to match!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

On the Kohala Coast of the Big Island of Hawaii, overlooking a sugar-white sandy lagoon and surrounded by mountains.

Hotel information

540 rooms and suites. All with air-conditioning, balcony, flat-screen TV with pay-per-view movies, telephone, high-speed Internet access*, tea/coffee-making facilities, fridge, safe, bathrobes, hairdryer, iron and board. Garden Rooms have 1 king-size bed or 2 queen-size beds and garden view, sleeping maximum 4 adults.

Partial Ocean View Rooms and Ocean View Rooms offer a partial angled ocean view from the lanai with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms offer a beautiful Pacific ocean view from a furnished lanai. There's a spacious marble bathroom with separate shower and bathtub, and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean Front Room and a spectacular view of the ocean and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Fairmont Gold privileges available on some rooms, such as private check in, private lounge exclusive, healthy continental breakfast in lounge served between 6:30am-10:30am, afternoon tea, afternoon canapés and honour bar service, complimentary mineral water, soft drinks, coffee, espresso drinks and selections of teas, and computer access in lounge with high speed internet.

Executive Suite Garden View has a private bedroom, closed off from the living room, with 2 spacious closets. There's 1 king-size bed, sleeping maximum 2 adults. 

Executive Suite Ocean View offers views of the ocean from the lanai, with 1 king-size bed or 2 queen-size beds, and 1 queen-size sofabed, sleeping maximum 5 adults.

Ocean Front Suites offer spectacular panoramic views of the Pacific Ocean from the bedroom, living room and both private lanais. There's a parlor separated from the private bedroom by classic French doors, a separate powder room, and the bedroom includes a full master bathroom. There's 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

The Orchid Court (buffet breakfast), Hale Kai Restaurant (poolside lunches and dinners), Brown’s Beach House (fine dining, open for dinner), Orchid Court Grill (authentic Japanese delicacies, open for dinner Thu–Mon), Binchotan Bar & Grill (Japanese fireside cuisine, opening soon), Kahakai Bar (beachfront drinks and appetisers), Brown’s Deli (breakfast and lunch items), Luana Lounge (bar, light meals and Hawaiian entertainment). Oceanfront swimming pool. 24-hour fitness centre. Spa Without Walls*. Golf courses* (adjacent to hotel). Tennis centre*. Keiki Aloha Kids' programme (5-12 years)*. Water sports*, including snorkelling, paddle boarding and boogie boards. Fishing*. Gift shops. Room service*. Laundry/dry-cleaning service*. Concierge service. Self-parking for 1 car included in resort fee. Valet parking $22 plus tax per night (payable locally, subject to change).

Resort fee from $35–$45 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Unlimited basic internet access - Self-parking (one vehicle per room) - Shuttle transportation within the Mauna Lani Resort - 10% discount on published pricing for Hawaii Loa luau - 1-hour snorkel equipment rental (2 sets per room, per day) - Selected activities - 45-minute photo shoot in hotel's scenic grounds (subject to availability) - Local, domestic long distance and 1-800 access calls from guest rooms. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3388)
  • Very good (1262)
  • Average (408)
  • Poor (171)
  • Terrible (84)
Image of the Tripadvisor rating Beautiful resort, beautiful Fairmont staff who work so hard to make it so....Mahalo!

Jul 24, 2021 SJM705 Chicago, Illinois

My review is going to be a little different. It's very obvious that this is a 5-star resort with every amenity anyone could wish for in paradise. We loved it and we were so grateful to have the opportunity, our health, and the ability to spend our long-planned family vacation at the Fairmont Orchid. There were 8 of us ranging in age from 14 to 70.… Read more
My review is going to be a little different. It's very obvious that this is a 5-star resort with every amenity anyone could wish for in paradise. We loved it and we were so grateful to have the opportunity, our health, and the ability to spend our long-planned family vacation at the Fairmont Orchid. There were 8 of us ranging in age from 14 to 70. The beauty is amazing, of course, but it's the people who work so hard to ensure that every guest has a special experience that made this resort so special for us. Like the mainland we happily left behind for 7 days/nights, Hawaii is experiencing the same hardships with regard to understaffing, limited occupancy in restaurants, indoor mask mandates, rental car shortages, plus additional requirements to abide by within the Safe Travels system. If these kinds of things make you angry and impatient, please choose one of the many other beautiful places that are now available for us to visit until traveling to Hawaii becomes easier. The people who are working in the travel industry (hotels, restaurants, shops, etc.) are acutely aware of how expensive a vacation to Hawaii is, how long it takes to get there, and that for most people, it's a once in a lifetime place to go. I am not trying lecture, I am merely asking you to remember to be kind to the people who are being so kind to you. It goes a long way for all of us to treat people and be treated with respect and gratitude for all that we have. Mahalo for reading this and enjoy every precious day you have during your vacation on the beautiful Big Island, Hawaii! Read less
Image of the Tripadvisor rating Nice Stay

Jul 23, 2021 davidg1570 Los Angeles, CA

The hotel is beautiful and even full didn’t feel like it. When we arrived we were put in a room facing the golf course which was awful. It did have an angled view of the ocean but mostly golf. I complained and the front desk moved us to the south tower which is great. View of the resort and ocean. Definitely ask for that. Overall nice hotel.… Read more
The hotel is beautiful and even full didn’t feel like it. When we arrived we were put in a room facing the golf course which was awful. It did have an angled view of the ocean but mostly golf. I complained and the front desk moved us to the south tower which is great. View of the resort and ocean. Definitely ask for that. Overall nice hotel. Plenty of chairs at the pool and beach. Great cove to snorkel and had three huge turtles. Read less
Image of the Tripadvisor rating The perfect romantic getaway!

Jul 22, 2021 Cruiser529564

We can’t say enough about this gorgeous resort! The grounds are breathtaking, the restaurants were great (we especially loved the sushi while watching the sunset), and the staff was very friendly! The massage by the waterfalls is a must! So relaxing… We never had a problem finding chairs by the pool and the snorkeling right at the resort was… Read more
We can’t say enough about this gorgeous resort! The grounds are breathtaking, the restaurants were great (we especially loved the sushi while watching the sunset), and the staff was very friendly! The massage by the waterfalls is a must! So relaxing… We never had a problem finding chairs by the pool and the snorkeling right at the resort was phenomenal! We swam with turtles! We will definitely be back! Read less
Image of the Tripadvisor rating "Outstanding Guest Service, Resort Offerings, Dining & Overall Experience"

Jul 21, 2021 JtD808 United States

After enjoying a one night trial stay in May 2021, I decided return back in July for my vacation from my two jobs. I am so lucky to have a resort property of this caliber to enjoy a vacation without having to travel far. Outstanding personalized service, delicious dining and, beautiful manicured grounds in a setting that's peaceful, relaxing and,… Read more
After enjoying a one night trial stay in May 2021, I decided return back in July for my vacation from my two jobs. I am so lucky to have a resort property of this caliber to enjoy a vacation without having to travel far. Outstanding personalized service, delicious dining and, beautiful manicured grounds in a setting that's peaceful, relaxing and, exclusive to hotel guests complimented the class and sophistication of your luxurious Fairmont brand. While othe hotel brands are finding ways to remove services such as daily housekeeping, nightly turndown service, in-room dining and, concierge services, the Fairmont Orchid shines in these areas, providing a true resort experience to guests like myself and my family members. The team at the Fairmont Orchid are the true memory makers and should be recognized for their excellent attention to detail and outstanding, authentic guest service. Although there were some who stood-out more than others during our stay, I will refrain from providing their names so that your entire resort team is recognized as a whole. From the individuals who assigned our beautiful partial ocean view room, to the friendly greeting from the bell/valet team, creating a wonderful first impression and start to our stay at your property. To the concierge team who helped with our requests prior to arrival and to the guest services team for their warm welcome at the front desk and assistance when requested via text/phone. To the beach/pool attendants who are so willing to assist at each moment and, to the housekeeping team for their morning "hello" and attention towards our room. To the culinary team for their delicious creations and to the front team, for providing gracious service during each encounter whether by the pool deck, at the deli, via in-room dining or at your on-property restaurants. And to the team members behind the scenes that we didn't encounter during our stay, "thank you". Thank you for helping me enjoy my well needed vacation since my two employers were considered essential during the pandemic. Thank you for also embracing my mom and sister's family who decided to fly-in from Honolulu to join me at the Fairmont. We haven't been together as a family since October 2019 because of travel restrictions. Thank you for the outstanding experience and memorable moments. I will be back soon, that's a promise. Read less
Image of the Tripadvisor rating Recent stay July 2021

Jul 19, 2021 drcmrhodes Corpus Christi, Texas

Hotel location and amenities were satisfactory. Service was NOT. This is at best a 3.5/5.0 star hotel. 4 star hotels had better service than the FAIRMONT- ORCHID. Upon arrival there wasn't a bellman to assist us with check in. We waited over 30 min to check in. Dining was not acceptable - restaurant could not accommodate dinner reservations for… Read more
Hotel location and amenities were satisfactory. Service was NOT. This is at best a 3.5/5.0 star hotel. 4 star hotels had better service than the FAIRMONT- ORCHID. Upon arrival there wasn't a bellman to assist us with check in. We waited over 30 min to check in. Dining was not acceptable - restaurant could not accommodate dinner reservations for 8 days after we arrived. Clearly they could not handle the amount of tourists. Should not have opened up beyond 50-60% capacity. Hotel was at 90%. There were no rental cars the first week of our stay. I contacted hotel in March for late check out - with hotel concierge and again prior to departure. Hotel never made notes nor did they acknowledge the additional charge I selected for late stay checkout and then they tried to increase the expense to check out late then night before - different from original written quote. Communication between staff/admin was lacking. Concierge made erroneous shuttle transport time and we had to find our own accommodations the night before departure. Overall, we found the hotel to be too busy, service was so-so, and I would not return to this establishment. WE WERE VERY DISAPPOINTED. Read less