Fairmont Orchid

Big Island, Hawaii

The hotel

Occupying 32 acres of prime beachfront, guest rooms at the Fairmont Orchid are impeccably furnished with spectacular views of the ocean or nearby mountains — and your own private lanai on which to enjoy the surrounds to the full. Relax on the deck by the oceanfront swimming pool and visit the award-winning Spa Without Walls, with eight private outdoor waterfall huts and six more ocean-side. Luxurious treatments include the signature Big Island Vanilla Exfoliation or the Awa Earth & Fire Treatment utilising specially-blended Hawaiian herbs. Whilst you succumb to bliss, the children can play to their hearts content at the kids’ club, participating in a range of organised games and making new friends along the way! The Orchid Court serves the best breakfast on the island and don’t worry about missing it, late risers are catered for as well as the dawn patrol! For family dining, look no further than the Hale Kai Restaurant, located on the beach with a casual atmosphere and billion-dollar views. For fine dining, the award-winning Brown’s Beach House is a real treat with resident soloists providing live entertainment throughout the evening. Another unmissable treat is the Gathering of the Kings, an incredible show blending traditional and modern forms of dance with a sumptuous feast to match!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

On the Kohala Coast of the Big Island of Hawaii, overlooking a sugar-white sandy lagoon and surrounded by mountains.

Hotel information

540 rooms and suites. All with air-conditioning, balcony, flat-screen TV with pay-per-view movies, telephone, high-speed Internet access*, tea/coffee-making facilities, fridge, safe, bathrobes, hairdryer, iron and board. Garden Rooms have 1 king-size bed or 2 queen-size beds and garden view, sleeping maximum 4 adults.

Partial Ocean View Rooms and Ocean View Rooms offer a partial angled ocean view from the lanai with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms offer a beautiful Pacific ocean view from a furnished lanai. There's a spacious marble bathroom with separate shower and bathtub, and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean Front Room and a spectacular view of the ocean and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Fairmont Gold privileges available on some rooms, such as private check in, private lounge exclusive, healthy continental breakfast in lounge served between 6:30am-10:30am, afternoon tea, afternoon canapés and honour bar service, complimentary mineral water, soft drinks, coffee, espresso drinks and selections of teas, and computer access in lounge with high speed internet.

Executive Suite Garden View has a private bedroom, closed off from the living room, with 2 spacious closets. There's 1 king-size bed, sleeping maximum 2 adults. 

Executive Suite Ocean View offers views of the ocean from the lanai, with 1 king-size bed or 2 queen-size beds, and 1 queen-size sofabed, sleeping maximum 5 adults.

Ocean Front Suites offer spectacular panoramic views of the Pacific Ocean from the bedroom, living room and both private lanais. There's a parlor separated from the private bedroom by classic French doors, a separate powder room, and the bedroom includes a full master bathroom. There's 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

The Orchid Court (buffet breakfast), Hale Kai Restaurant (poolside lunches and dinners), Brown’s Beach House (fine dining, open for dinner), Orchid Court Grill (authentic Japanese delicacies, open for dinner Thu–Mon), Binchotan Bar & Grill (Japanese fireside cuisine, opening soon), Kahakai Bar (beachfront drinks and appetisers), Brown’s Deli (breakfast and lunch items), Luana Lounge (bar, light meals and Hawaiian entertainment). Oceanfront swimming pool. 24-hour fitness centre. Spa Without Walls*. Golf courses* (adjacent to hotel). Tennis centre*. Keiki Aloha Kids' programme (5-12 years)*. Water sports*, including snorkelling, paddle boarding and boogie boards. Fishing*. Gift shops. Room service*. Laundry/dry-cleaning service*. Concierge service. Self-parking for 1 car included in resort fee. Valet parking $22 plus tax per night (payable locally, subject to change).

Resort fee from $35–$45 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Unlimited basic internet access - Self-parking (one vehicle per room) - Shuttle transportation within the Mauna Lani Resort - 10% discount on published pricing for Hawaii Loa luau - 1-hour snorkel equipment rental (2 sets per room, per day) - Selected activities - 45-minute photo shoot in hotel's scenic grounds (subject to availability) - Local, domestic long distance and 1-800 access calls from guest rooms. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3247)
  • Very good (1217)
  • Average (390)
  • Poor (163)
  • Terrible (75)
Image of the Tripadvisor rating Loved the Fairmont

Nov 17, 2019 jettetarumiMD New York City, New York

Really enjoyed our stay here after coming from the Westin Hapuna where the service was terrible. Immediately greeted with friendly smiles. The resort is stunning even at night time when they light all the tiki torches. Pros: Very friendly service, beautiful grounds, great food, great snorkeling, atmosphere is relaxing and live music every night… Read more
Really enjoyed our stay here after coming from the Westin Hapuna where the service was terrible. Immediately greeted with friendly smiles. The resort is stunning even at night time when they light all the tiki torches. Pros: Very friendly service, beautiful grounds, great food, great snorkeling, atmosphere is relaxing and live music every night Cons: Wish they had an adults only pool, wish they had more shade/umbrellas poolside/beachside (there was nowhere to find shade even at 9am as people had placed their towels down and left them all day), expensive activities (fitness classes should be included in resort fees) and the gym (but is currently being renovated). Overall we loved our stay. Read less
Image of the Tripadvisor rating Great Stay

Nov 16, 2019 CATraveler916 Sacramento, California

Just returned yesterday and also stayed here in May 2019.Same issue keeps it from a 5 star hotel--reserving the pool chairs.We love the warm 24 hour pool.We go for a daily swim about 4:45AM and stay for a few hours.Guest start reserving chairs by about 6:00AM and never get into the pool and just walk away for hours.By 8:00AM a large portion of the… Read more
Just returned yesterday and also stayed here in May 2019.Same issue keeps it from a 5 star hotel--reserving the pool chairs.We love the warm 24 hour pool.We go for a daily swim about 4:45AM and stay for a few hours.Guest start reserving chairs by about 6:00AM and never get into the pool and just walk away for hours.By 8:00AM a large portion of the chairs are already claimed by guest towels, but we are still the only guests at or in the pool.By 9:00 you definitely won't have many chairs to pick from near the pool and will definitely be sitting in the sun while you watch the shady chairs sit empty except for a towel on them.We even watched one guest have the pool attendant woman reserve his chairs every morning by the large cabana in the shade yet he never came back to the pool for hours.You need to come up with a system to figure out who is reserving the chairs before the sun comes up and then heads out for their daily activities and returns hours later.We heard other guests complaining about the same situation.You can't reserve your chairs in the little bit of shade and leave while other guests want to actually use the pool and have to sit in the sun or not find a chair to use at all. Turn down service is always terrific. We love Eric at the pool every morning too. Read less
Image of the Tripadvisor rating Beautiful property, clean room, and excellent food

Nov 16, 2019 carlosladislaorodrig San Francisco, California

My wife and I had a relaxing and abundant stay at the Fairmont Orchid. The property was clean and well groomed. There are beautiful views throughout. The spa experience was very good and relaxing. We had a couples massage and my wife had a pedicure. We were both very happy. We were there for a business conference and all of the meals were… Read more
My wife and I had a relaxing and abundant stay at the Fairmont Orchid. The property was clean and well groomed. There are beautiful views throughout. The spa experience was very good and relaxing. We had a couples massage and my wife had a pedicure. We were both very happy. We were there for a business conference and all of the meals were excellent and abundant. We enjoyed some of their cocktails at the bar as well with some evening entertainment. The room was kept very clean. The bed and pillows were comfortable. The sunsets were beautiful and we were lucky enough to see a full moon. We are grateful to have spent time at the Fairmont Orchid. Read less
Image of the Tripadvisor rating An average visit

Nov 15, 2019 emmkuo

It’s hard to say whether or not this review biased from our recent stay at the Kahala Resort in Oahu, which waa absolutely amazing, but there I think there are issues that need to be addressed. My husband and I are on our honeymoon and I wanted to upgrade our room to an executive oceanfront suite. The check-in staff were very kind and were willing… Read more
It’s hard to say whether or not this review biased from our recent stay at the Kahala Resort in Oahu, which waa absolutely amazing, but there I think there are issues that need to be addressed. My husband and I are on our honeymoon and I wanted to upgrade our room to an executive oceanfront suite. The check-in staff were very kind and were willing to see what was available. The valet greeters were very friendly and very smooth. When we upgraded our room to an executive oceanfront suite, we are told we needed to move in the middle of our stay, which was fine, but the first room needed to be “inspected”, and we were told that we would have a text message sent to us as soon once the room waa ready. Because it was our honeymoon we were told we would have champagne and strawberries sent to our room, and we are also given a voucher for two complementary mai tais, all very considerate! We went to the pool bar, hakelai, and used our complimentary mai tai voucher, and the pool bartenders were also sociable and very friendly! we waited 30 minutes, visit at the front desk in the meantime to ask about adding a breakfast buffet package to our current room, and which were told that we wouldn’t be able to because we did not book the reservation online, which makes sense. No updates on our room…, Another 30 minutes, finally decided to call again and was told our room was ready and we could come visit the front desk. As a visit at the front desk, the check-in greeter Is not aware of our situation, isn’t there some communication between the person who checks the rooms and the greeter? She was very kind and apologized and offered us two additional Mai Tai vouchers, which is also very considerate but unfortunately, we missed the sunset from our oceanfront suite on our very first night. The champagne and fruit were only sent up after a friendly reminder of our amenities... Today is our third day staying in this hotel, and finally after getting doing our fun excursions on the Big Island, we decided to stay on the resort grounds and enjoy our views and stay at the Fairmont. I wanted to start my day with going to the fitness center which is currently under construction. I first visited the spa to ask for instructions I was told to go to the fitness center, and was told it was right around the corner. There a sign that says this under construction, and it is currently located in the ballroom. Are the staff not aware about constructions at the fitness center? I then visited the pool to ask for instructions to the fitness center, I was finally able to receive great instructions that lead me there. At the fitness center, understandably it is under construction and there is not much equipment and several marchines are out of order, but there was absolutely no water... Overall, very friendly staff, but by no means a 5-star stay. Hopefully the rest of our stay improves, and I will gladly change this review. Read less
Image of the Tripadvisor rating Met or exceeded all expectations

Nov 15, 2019 SuperTristar250 Tega Cay, South Carolina

This was my third trip to the Big Island in the past 5 years. During my previous two trips, I stayed at the Hapuna Beach Prince and loved it the first time, but thought it needed some improvement the second time. Westin and by extension, Marriott has taken over that property and I'm not a huge Marriott fan so I looked for other options. I was… Read more
This was my third trip to the Big Island in the past 5 years. During my previous two trips, I stayed at the Hapuna Beach Prince and loved it the first time, but thought it needed some improvement the second time. Westin and by extension, Marriott has taken over that property and I'm not a huge Marriott fan so I looked for other options. I was aware of the Fairmont in name and location, but had no other firsthand knowledge of the property. Now that I'm home I can say that this property in my opinion is one of the finest on the island. Located in Mauna Lani, about a 30 minute drive north of Kona airport, the Fairmont sits directly on the ocean and has a wonderful protected lagoon for swimming and water activities. There is also a large and quite beautiful swimming pool, as well as a somewhat hidden hot tub. Landscaping was beautiful as well. Tennis courts are on site and well hidden, and there's a fair amount of man made waterfall/water features that I enjoyed, particulaly at night as the white noise lends to a solid night's sleep. I was in a partial ocean view, king room and could not have been happier. My room was exceedingly comfortable, as was my bed and its great bedding. The marble bathroom was large with a separate walk-in shower and the room included a mini-safe, large flat screen tv, and the usual room amenties. The balcony was great to sit on in the morning, enjoying a cup of coffee from the in-room Keurig coffee maker. Also in the room is a mini-fridge hidden in the dresser and with a gourmet market no more than two minutes down the road in the Shops at Mauna Lani, it was handy to have and keep stocked with wine, cheese, etc. I enjoyed the food I had on-site, which was limited to the poolside bar, Hale Kai, as well as the Orchid Court restaurant. For all other meals I ate offsite. There is plenty to choose from not just nearby, but across the island. Hale Kai serves casual fare in an outdoor setting and I enjoyed a few Mai Tai's with a great cheeseburger with fries. Prices were typically resort expensive so you should be prepared for that. My room included breakfast daily at Orchid Court and the buffet was simply outstanding. The selection was huge and everything I had was delicious. The selection truly can satisfy any appetite. Worth noting is that the staff at Hale Kai, Orchid Court, and everywhere in the resort was excellent. Never once did a staff member pass by without a friendly greeting and when time allowed, pleasant conversation. The fitness center was unfortunately closed for renovation during my stay. Some equipment had been relocated to a small banquet room and what was there was passable, but the selection was limited and the space was tight. The atmosphere at the Fairmont is one of refinement and low-key activity and enjoyment. There was a fair amount of kids at the resort, but aside from one of them having a tantrum at 630am in the courtyard one day, which I think woke up my whole building, their presence never seemed overwhelming or intrusive. Note that the resort has a daily $35 fee, which is typical of resorts in vacation destinations. I'd rather they just factor all of that into the hotel price. Amongst other things, the fee includes parking. The walk from the lobby to the parking lot was mercifully short and parking was never a problem. Definitely consider renting a car as there is a lot to see on the island, but you'll need transportation to get to any and all of it. The Fairmont is my new favorite resort on the Big Island and I'd welcome the opportunity to return. Read less