Fairmont Orchid

Big Island, Hawaii

The hotel

Occupying 32 acres of prime beachfront, the Fairmont Orchid is a resort that is second to none! Guest rooms are impeccably furnished with spectacular views of the ocean or nearby mountains and your own private lanai on which to enjoy your surrounds to the full. Relax on the deck by the oceanfront swimming pool, taking a splash every now and then to cool off. There’s also a state-of-the-art fitness centre, open 24-hours and the award-winning Spa Without Walls with eight private outdoor waterfall huts and six more ocean-side. Luxurious treatments include the signature Big Island Vanilla Exfoliation or the Awa Earth & Fire Treatment utilising specially-blended Hawaiian herbs. Whilst you succumb to bliss, the children can play to their hearts content at the kids’ club, participating in a range of organised games and making new friends along the way! Sports fans will adore the 36-hole golf course plus there are world-class tennis courts on which to hone your skills. The Orchid Court serves the best breakfast on the island and don’t worry about missing it, late risers are catered for as well as the dawn patrol! For family dining, look no further than the Hale Kai Restaurant, located on the beach with a casual atmosphere and billion-dollar views. For fine dining, the award-winning Brown’s Beach House is a real treat with resident soloists providing live entertainment throughout the evening. Another unmissable treat is the Gathering of the Kings, an incredible show blending traditional and modern forms of dance with a sumptuous feast to match!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

On the Kohala Coast of the Big Island of Hawaii, overlooking a sugar-white sandy lagoon and surrounded by mountains.

Hotel information

540 rooms and suites. All with air-conditioning, lanai, satellite TV with pay-per-view movies, telephone, high-speed Internet access*, tea/coffee maker, safe, bath robes, hairdryer, iron and board. Garden Rooms with 1 king-size bed or 2 queen-size beds and garden view, sleeping maximum 4 adults.

Partial Ocean View Rooms and Ocean View Rooms offer a partial angled ocean view from the lanai with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Ocean View Rooms offer a beautiful Pacific ocean view from a furnished lanai. There's a spacious marble bathroom with separate shower and bathtub, and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Ocean Front Room and a spectacular view of the ocean and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Fairmont Gold privileges available on some rooms, such as private check in, private lounge exclusive, healthy continental breakfast in lounge served between 6:30am-10:30am, afternoon tea, afternoon canapés and honour bar service, complimentary mineral water, soft drinks, coffee, espresso drinks and selections of teas, and computer access in lounge with high speed internet.

Executive Suite Garden View has a private bedroom, closed off from the living room, with 2 spacious closets. There's 1 king-size bed, sleeping maximum 2 adults. 

Executive Suite Ocean View offers views of the ocean from the lanai, with 1 king-size bed or 2 queen-size beds, and 1 queen-size sofabed, sleeping maximum 5 adults.

Ocean Front Suites offer spectacular panoramic views of the Pacific Ocean from the bedroom, living room and both private lanais. There's a parlor separated from the private bedroom by classic French doors, a separate powder room, and the bedroom includes a full master bathroom. There's 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Kahakai Bar (oceanfront restaurant), Hale Kai Restaurant (oceanfront restaurant), Brown’s Beach House (fine dining restaurant), Brown’s Deli, Norio’s Japanese Restaurant & Sushi Bar, The Orchid Court (buffet meals), Luana Lounge (light meals/refreshments). Oceanfront swimming pool. 24-hour fitness centre. Spa Without Walls*. 36-hole golf course*. Tennis courts. Keiki Aloha Children’s Programme (5-12 years)*. Gift shops. Room service*. Laundry/dry-cleaning service*. Concierge service. Self-parking for 1 car included in resort fee. Valet parking $22 plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Unlimited basic internet access, wireless and wired - Self parking for one vehicle per room - Any local, domestic long distance and 1-800 access calls from guest rooms - On-demand shuttle transportation within the Mauna Lani Resort - 10% Discount on published pricing for Fairmont Orchid luau when booked through the hotel's Concierge (may not be combined with any other discounts or special offers) - 1-hour snorkel equipment rental (based on 2 sets per room, per day) - Various Cultural Activities including Daily Arts and Crafts, Cultural Hikes, Tide Pool and Snorkel Introductions - One 35 oz. bottle of water upon arrival - Access to newspapers and magazines via PressReader - 45-minutes photo shoot on the scenic ground of the Fairmont Orchid with Pacific dream Photography (subject to space availability). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3113)
  • Very good (1171)
  • Average (376)
  • Poor (156)
  • Terrible (70)
Image of the Tripadvisor rating Amazing resort, even 10 yrs later! Highly recommend photos with Pacific Dream Photography!

Apr 17, 2019 ironswan San Francisco, California

We love this resort! We decided to bring our kids to the Fairmont Orchid, where we spent our honeymoon to celebrate our 10 year wedding anniversary. We loved it then and it did not disappoint this time around either! Service was 5 star and Natasha at the front desk did everything she could to make our stay amazing. The lagoon is perfect for kids… Read more
We love this resort! We decided to bring our kids to the Fairmont Orchid, where we spent our honeymoon to celebrate our 10 year wedding anniversary. We loved it then and it did not disappoint this time around either! Service was 5 star and Natasha at the front desk did everything she could to make our stay amazing. The lagoon is perfect for kids with endless water sports to try out, tons of fish to see, and shallow and calm from the reef break. To commemorate the occasion, we booked a photo session with Pacific Dream Photogprahy. They were great! Easy to book the session and our photographer Loryn was amazing and so talented! She knew all the best spots and was easy going but really enthusiastic and so good with my kids. The turn around on the editing was so fast (avail the next day!) and when it came down to purchasing, she was not pushy at all, which I appreciated. I highly recommend her and the experience. It’s a great way to capture and celebrate an occasion and there’s no better backdrop to do it in! Read less
Image of the Tripadvisor rating Great vacation but expected more from a Fairmont property!

Apr 17, 2019 KemmischV7784VH

We stayed here for one week and had a wonderful time. Great beach, ideal for beginners; nice pool area although pool is small. Nice landscaping. Part of the spa area and also the rooms could do with an update, especially the bathroom. Beds are very comfortable. Good check-in service, but room cleanliness a big issue. Like others, we were also not… Read more
We stayed here for one week and had a wonderful time. Great beach, ideal for beginners; nice pool area although pool is small. Nice landscaping. Part of the spa area and also the rooms could do with an update, especially the bathroom. Beds are very comfortable. Good check-in service, but room cleanliness a big issue. Like others, we were also not impressed with the ongoing conferences and functions, although they end at around 10pm, the loud music prevented us form enjoying the room on too many evening during our stay. Read less
Image of the Tripadvisor rating Not a 5 star hotel by any stretch of the imagination

Apr 15, 2019 Randy J Honolulu, Hawaii

Check-in was 3 Star. No recognition of Fairmont/Accor LeClub Silver status - "I don't want your number." That's a WOW! Cleanliness/maintenance issues confirmed first impression. Better choices nearby.
Image of the Tripadvisor rating Wonderful stay and great customer service!

Apr 15, 2019 mikepS1924NX Seattle, Washington

We just returned from spending four nights at the Fairmont Orchid and can't speak highly enough of the hotel and its staff. The hotel property is gorgeous - the waterfalls created a great ambiance and the flexibility of the pool or beach was wonderful. And of course, the sunsets were gorgeous. We did have one dinner at Brown's and it was… Read more
We just returned from spending four nights at the Fairmont Orchid and can't speak highly enough of the hotel and its staff. The hotel property is gorgeous - the waterfalls created a great ambiance and the flexibility of the pool or beach was wonderful. And of course, the sunsets were gorgeous. We did have one dinner at Brown's and it was exquisite, but expensive (as we expected). I did want to call out the customer service. We booked our stay using Chase Points and showed up to check-in and learned that our reservation was cancelled. At this point, I don't know where the miscommunication was but it was a terrible thing to hear your reservation is cancelled, and the hotel is full. Somehow, Chriseth and her manager worked their magic and were able to secure us a room and said they'd figure out the problem on their own. It was just wonderful customer service and while expected at the Fairmont, still well-received! We will be back! Read less
Image of the Tripadvisor rating Some good things to say and some not so good

Apr 14, 2019 Maxine D G Herndon, Virginia

The people at the hotel are lovely. From check-in, to the service at the restaurants, to the people who assist by the pool. Check in was quick and easy. Our room was ok. Not fancy at all. The bed was very comfortable as well as the pillows. The bathroom had a separate shower and bathtub. The bathtub was not needed and the shower was rather small.… Read more
The people at the hotel are lovely. From check-in, to the service at the restaurants, to the people who assist by the pool. Check in was quick and easy. Our room was ok. Not fancy at all. The bed was very comfortable as well as the pillows. The bathroom had a separate shower and bathtub. The bathtub was not needed and the shower was rather small. The ledge in the shower was only big enough to hold 2 small sized shampoos. The towels were oversized and plush and they had robes to wear which was nice. The closet had a light in it with plenty of nice hangers and an easy to use safe. There was also a full sized mirror on the inside of the closet door. The phone charger next to my side of the bed did not work but there were plenty of plugs close by. The pool gave you a full-sized lawn chair towel which went over the back and stayed on which was great considering it was windy. There were plenty of umbrellas to use for shade. There were chairs near the ocean as well which was nice. The beach area had nice lawn chairs as well and you could use their snorkeling gear if you wanted. The hotel is a 15 minute ride from the hotel and costs around $35 to get to with Uber. There is a car rental service right there at the hotel if you want to rent a jeep. The grounds were beautifully maintained. Overall, a nice hotel but the rooms could use a little updating. Read less