The Confidante

Miami Beach, Miami

The hotel

Perfectly positioned between South Beach and Miami Beach stands The Confidante, in all its art-deco glory. Right on the beachfront, you’ll be able to step out onto the sands in an instant. Or if sand between your toes isn’t your thing, you can choose between the two outdoor pools instead, complete with funky, colourful cabanas. Fancy a massage? Treat yourself and head to the rooftop spa. And when the evenings roll around, make the most of happy hour, try some Southern-inspired food, and relax under the stars, the sound of the ocean waves in the background.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Overlooking Miami Beach with direct access to the ocean. Lincoln Road Mall and South Beach are a 5-minute drive, and the Wynwood and Design District are a 15-minute drive. Transfer time from Miami International Airport: 20 minutes.

Hotel information

354 rooms and suites, designed in a colourful 1950's inspired style. All with air-conditioning, 42" cable TV, WiFi access*, telephone, USB ports, alarm clock, mini-bar*, Jonathan Adler bath amenities, safe, hairdryer, bathrobes and iron and board. Standard Rooms are 250-580 sq ft and have views of Miami, with 1 king-size bed, 1 queen-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Balcony Rooms are 300-375 sq ft, with a private balcony, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Ocean View Balcony Rooms are 300-350 sq ft and have views of the Atlantic Ocean and Miami Beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Deluxe Rooms are 466 sq ft and have a spacious sitting area, with 1 king-size bed, sleeping maximum 2 adults.

King Ocean Front with Lounge Deck Rooms are 350 sq ft and have a private wrap-around deck overlooking the beach and ocean, with 1 king-size bed, sleeping maximum 2 adults. 

King Balcony Suites are 600 sq ft and have a large sitting area, partial views of the ocean, a private balcony and 1 king-size bed, sleeping maximum 2 adults. 

Miami Suites are 600-675 sq ft and have a separate living and dining room, and views of the city skyline, with 1 king-size bed, sleeping maximum 2 adults. 

Miami Balcony Suites are 625-650 sq ft and have a separate living and dining room, a private balcony and views of the beach and sea, with 1 king-size bed, sleeping maximum 2 adults. 

Crown Suites are 650 sq ft and have a separate living and dining room, a large terrace and views of the city skyline, with 1 king-size bed, sleeping maximum 2 adults. 

Oceanfront Suites are 700 sq ft and have a separate living and dining room, a large wrap-around balcony and views of the ocean, with 1 king-size bed, sleeping maximum 2 adults. 

Valet parking $45 plus tax, per day (payable locally, subject to change).

Ambersweet (fresh and local food). The Lounge (night time cocktail bar with light bites). The Backyard (pool and beachside bites and cocktails). AM Cafe (breakfast and coffee bar).

Regular day and evening entertainment with live music. Daily happy hour. Rotating local art exhibit with artist meet-and-greet.

2 outdoor heated swimming pools (1 adults-only). Pool cabanas* and bungalows*. The Spa at the Confidante* (rooftop spa with private treatment cabanas and dedicated relaxation areas). Fitness centre with virtual classes*.

Complimentary Wi-Fi. Laundry/dry cleaning facilities*. Room service*.

This hotel has a resort fee of $40 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - WiFi access including Premium service - Local, toll-free calls - In-room coffee - Refillable contactless water stations - Indoor/outdoor fitness centre access - Exclusive virtual workouts from local studios - Two bottles of water daily - Beach and pool chairs with dedicated full-service - Unlimited use of beach and pool towels - Bicycle and helmet to explore Miami Beach (max 2 hours daily) - Oversized backyard games - 10% savings on online ticket purchases for the Museum of Graffiti - 10% savings on website orders from Cielito Artisan Pops - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3617)
  • Very good (1241)
  • Average (532)
  • Poor (255)
  • Terrible (195)
Image of the Tripadvisor rating good and bad

Nov 30, 2021 Shantell G Phoenix, Arizona

We liked the bell service and that they had bikes to ride. There weren't enough bikes for our family so we had to go rent more a few blocks away. Loved having the boardwalk close by. Negatives were the beach is not set up well and they charge for everything. Tried charging us for chairs, umbrellas, and if you want to location to see the water… Read more
We liked the bell service and that they had bikes to ride. There weren't enough bikes for our family so we had to go rent more a few blocks away. Loved having the boardwalk close by. Negatives were the beach is not set up well and they charge for everything. Tried charging us for chairs, umbrellas, and if you want to location to see the water it's $150 more to sit there even for an hour. Took away from the experience. When paying this much for a hotel was surprised you have to pay to sit in one of their chairs on the beach. Read less
Image of the Tripadvisor rating Awful service. Disgustingly Dirty Property. Rude Staff - Hyatt Globalist

Nov 30, 2021 TroysAccount74

This is truly an awful Hyatt Property. Hyatt should be embarrassed to have their name on the Confidante. The entire hotel smells like Marijuana. The elevators are disgusting with nearly every wood service destroyed, The rooms are tired - all the lights are missing pieces The media in the rooms does not work The upholsteries are soiled and… Read more
This is truly an awful Hyatt Property. Hyatt should be embarrassed to have their name on the Confidante. The entire hotel smells like Marijuana. The elevators are disgusting with nearly every wood service destroyed, The rooms are tired - all the lights are missing pieces The media in the rooms does not work The upholsteries are soiled and destroyed from sunlight (I could go on for days) What is worse than the condition of the hotel is the service. The staff is rude - most specifically the food and beverage staff is some of the worst I have encountered. There are not globalist benefits - the breakfast is disgusting (Hampton Inn is actually higher quality. They do not answer the phone (if your phone works) Avoid this place at all costs. It is awful and does not deserve the one star I am giving it, Read less
Image of the Tripadvisor rating A different experience than previous

Nov 28, 2021 Tohgtrav Toronto, Canada

This was my fourth stay at this hotel (first being when it was The Thompson in 2016). There’s a noticeable decline in the upkeep, rooms look a bit tired but nothing terrible. The staff are still great and helpful. The clientele is very different… used to be mostly people 25-45, cool and trendy, not it feels like it’s families with children and… Read more
This was my fourth stay at this hotel (first being when it was The Thompson in 2016). There’s a noticeable decline in the upkeep, rooms look a bit tired but nothing terrible. The staff are still great and helpful. The clientele is very different… used to be mostly people 25-45, cool and trendy, not it feels like it’s families with children and suburbanites who aren’t used to urban travel. I used to feel this was a comparable alternative to The Standard as a boutique hotel and now it’s very much Hyatt and with all that that brings. Read less
Image of the Tripadvisor rating Not a four star hotel

Nov 28, 2021 adilb596

This hotel bills itself as part of Hyatt’s Unbound Collection and is classified as a four star hotel. With that comes a certain expectation around cleanliness, upkeep and service that this hotel simply does not deliver. As a long time Hyatt customer, this hotel should be viewed as an embarrassment by the company management. Lobby is lovely and… Read more
This hotel bills itself as part of Hyatt’s Unbound Collection and is classified as a four star hotel. With that comes a certain expectation around cleanliness, upkeep and service that this hotel simply does not deliver. As a long time Hyatt customer, this hotel should be viewed as an embarrassment by the company management. Lobby is lovely and location is good but beyond that this hotel is in need of updates and repair and far more competent staff. At any moment of the day you will see hallways congested with MANY housekeeping carts and housekeeping personnel (many unmasked btw). So you might expect an especially clean space. But no. We stayed in the Vista Suite - smelled moldy upon arrival, dust all over the wooden furniture, severely stained sofa. It was clear the room had been empty for some time and a quick airing out and re-dusting would have done wonders for a first impression. I was not overly worried as we had aligned with the front desk, upon check in, to receive cleaning daily. During our seven day stay we received proper service only the first three days. On day four (despite escalating to the manager who promised service by 5 pm but didn’t deliver) a junior facilities person was sent to the room at 10 pm. He held open a trash bag while I was asked to dump the trash myself and handed me a set of linens and an abundance of coffee cups. Day five, I was told cleaning would be completed by 10 am given previous failures. We arrived back to the room at 1 pm, nothing. Texted the manager a reminder and was promised a cleaning by 5 pm. Arrived at 9 pm and again not cleaned. On day six when we finally did get what I expected would be proper cleaning, the room had still not been vacuumed (imagine a week’s worth of sand build up) and the bed remained unmade - just a pull up of the comforter over wrinkled sheets. The management team had an opportunity here to make a correction and they missed. Had they delivered, I might have gotten over the fact that television service was out on the evening of our arrival and the hotel ran out of both bottled water and body wash mid-week. I say all of this to note that this is part of what you pay for at a hotel and most certainly one where you pay a daily resort fee. We will not stay at this three star hotel again. It’s probably a wonderful option for travelers on a budget who are willing to compromise on quality of experience to be on the beach. Read less
Image of the Tripadvisor rating If you are a Hyatt Rewards member, even a Globalist avoid this place, they don’t value your business.

Nov 26, 2021 blally Chicago, Illinois

I travel a lot for work which has earned me globalist status width Hyatt which usually means upgraded rooms, late checkout to 4pm and other perks. Unfortunately this hotel didn’t really care if I was a globalist or someone off the street. No upgrade, no late checkout beyond noon, not even thanks for being a globalist at check in. If you want… Read more
I travel a lot for work which has earned me globalist status width Hyatt which usually means upgraded rooms, late checkout to 4pm and other perks. Unfortunately this hotel didn’t really care if I was a globalist or someone off the street. No upgrade, no late checkout beyond noon, not even thanks for being a globalist at check in. If you want to stay at a run down hotel that is well past it’s prime and wont respect your loyalty this is the place for you, otherwise run to another property. Stayed at the Hyatt Centric South Beach earlier in the week and overall it was great. Read less