Mauritius, Indian Ocean
143 rooms and suites, all with stunning lagoon or ocean views. All with air-conditioning, balcony or terrace, flatscreen TV, complimentary WiFi, Illy coffee machine, tea-making facilities, mini-bar*, complimentary water, safe, bathrobes, hairdryer, iron and board. Lagoon Rooms, on the ground or upper floor overlooking the calm lagoon, sleep maximum 3 adults or 2 adults and 2 children.
Half Board option: Includes buffet breakfast and buffet or table d’hôte dinner in La Terrasse, Tapasake and PRIME.
Ocean Balcony Rooms are located on the first floor, nestled in front of the picturesque Indian Ocean featuring a private furnished balcony overlooking the Ocean, sleeping maximum 3 adults or 2 adults and 2 children.
Ocean Rooms are on the ground floor with an oceanview terrace providing direct access to the gardens, sleeping maximum 3 adults or 2 adults and 2 children.
Beachfront Balcony Rooms are on the first floor with a beach-facing balcony, sleeping maximum 3 adults or 2 adults and 2 children.
Beachfront Rooms are on the ground floor with a terrace providing breathtaking views of the Ocean, sleeping maximum 3 adults or 2 adults and 2 children.
Beachfront Balcony Junior Suites are on the first floor, directly facing the ocean and overlooking the beach. They have a lounge and dining room and a master bedroom with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.
Beachfront Junior Suites have sea views and a private wooden deck terrace. Double the size of the rooms, they have a lounge and dining room and a master bedroom with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.
Ocean Balcony Suites are similar to the Beachfront Junior Suites but on the upper floor, sleeping maximum 3 adults or 2 adults and 2 children.
Ocean Suites are larger still, set on the ground floor, with a generous wooden deck terrace with access to the gardens. They have a separate lounge and dining room and a master bedroom, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.
All rooms and suites sleep maximum 3 adults or 2 adults and 2 children under 12 years. Additional room types are available, including Beachfront Balcony Suites, Beachfront Suites, and 2- and 3-bedroom suites.
Guests staying in Suites enjoy in-room check-in, unpacking and packing of luggage, garment pressing service upon arrival (one item per guest), complimentary mini-bar (soft drinks and water), fruit in room and butler service.
Rating summary
One and Only Paradise
Mar 24, 2021 Winny L Albion
The One & Only Experience
Mar 1, 2021 Roshan S Port Louis, Mauritius
Superb!!
Feb 22, 2021 Pierre1890981 Grand Baie
Memorable Stay
Feb 19, 2021 cecicela998
St Valentines Stay 12th to 14th February 2021
Feb 18, 2021 laval2612 Moka
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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