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Virgin Hotels

Virgin Hotels

Virgin Hotels

Virgin Hotels provide a space that is modern and vibrant and a place where “Everyone Leaves Feeling Better”. Every hotel blends culture and local landscape with contemporary design and the latest amenities to give you a world class experience.

This unique brand of hotels features two room in all of its chambers, “The Dressing Room” and “The Lounge”. Within your sleek and stylish room will be a one-of-kind custom designed bed and you’ll have Lucy – the Virgin Hotel’s specially designed app that will cater to all your needs – order room service, ask for more pillows or even change the thermostat – she’ll make it happen!

Virgin Hotels Las Vegas new image

Virgin Hotels Las Vegas

This chic, quirky and cool Virgin Hotels Las Vegas will be sure to bowl you over from the offset. Whet your appetite with world-class dining, and be spoilt for choice with the bars and lounges on offer here. Head to The Theater and catch some live acts performing, or head to Money, Baby to watch the game and sip on a cocktail (or two!). And after the days and nights of exploring and experiencing Sin City in all its glory, head to your chamber for some R&R.

Virgin Hotels New York

Virgin Hotels New York

Opening in February 2023 this is the newest of the Virgin Hotels, and where better to have one than in the heart of the Big Apple. NoMad is an area privy to some of New York’s iconic architecture, and this hotel certainly fits right in. 38 floors tall with floor-to-ceiling windows and a rooftop pool offering breathtaking views of Lower Manhattan and the Empire State Building. From the moment you step into the lobby, you’ll notice the sophisticated, yet relaxed vibe – and no doubt plenty of eye-catching red, in particular the red elevator that will whizz you up to your chamber, which is uniquely designed to accommodate work, rest, and play.

Virgin Hotels Nashville

Virgin Hotels Nashville

Virgin Hotels Nashville is boutique, sophisticated, and comes with that Virgin twist. Your room is a quirky chamber, with all the space and amenities you may need. After a fun-filled day exploring Nashville's sights, take a dip in the rooftop pool on the 14th floor. Complete with a rooftop bar and nightly live entertainment, you'll be able to soak in the chilled vibes or dance the night away.

Virgin Hotels Chicago

Virgin Hotels Chicago

Step inside Virgin Hotels Chicago and find your new favourite space - where the doors are never closed and the minds are always open to surprise and delight. Offering home-from-home comfort, guest rooms are of the utmost importance, divided into two separate areas – a dressing room and sleeping lounge – and packed to the hilt with mod-cons, including complimentary unlimited WiFi. Eating and dining is something you’ll want to make the most of whilst on holiday and at the hotel we’ve got a variety of restaurants to tempt you.

Virgin Hotels New Orleans

Virgin Hotels New Orleans

Virgin Hotels New Orleans will give your stay a unique boutique experience. Staying in the chic Warehouse District you’ll be a stone’s throw away from the famed French Quarter and the Mississippi River. Whether you spend your time sightseeing, experiencing southern hospitality or taking in the city's culture, relax after a well-spent day in the privacy of your chambers – complete with a sleeping area and dressing room, and even yoga mats to really help you unwind.


Virgin Hotels Dallas

Quirky, cool and modern, the Virgin Hotels Dallas lives up to its name and oozes a Virgin twist. With a rooftop pool and bar, and the Commons Club with Sunday brunch and cocktails into the night, you can really escape every day life here for some much-deserved R&R.


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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us

If you are in the USA or Canada please email:

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