Sandman Hotel Vancouver City Centre

Vancouver, Canada

The hotel

Wonderfully located in the entertainment district of Vancouver, this is a comfortable, modern hotel offering a home-from-home base from which to explore the city. All attractions are within walking distance, including some great shops, bars and restaurants. After a busy day, it’s lovely to relax in the hotel’s atrium pool, or head to the fitness centre instead complete with Jacuzzi for reclining in. Sandman Hotel Vancouver City Centre is also home to the Shark Club Bar & Grill, one of the city’s hottest nightspots with big-screen TVs (30 of them at the last count!), a dance floor and an open-concept kitchen. A great place to kickback with a cocktail or a craft beer, feast on favourite dishes too, such as ribs and wings, whilst getting in the mood for a lively night out. Moxie’s Grill & Bar, also on-site, is another cool hang-out for dinner and cocktails.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of the theatre district, close to Robson Street shopping and the city’s oldest neighbourhood, Gastown.

Hotel information

302 rooms on 14 floors in 2 towers. All of which are air-conditioned with satellite TV, telephone, WiFi access, mini-bar*, tea/coffee making facilities, safe, hairdryer and iron and board. Standard Rooms with 1 or 2 queen beds, sleeping maximum 4 adults or 2 adults and 2 children.

Moxie’s Grill & Bar (open for breakfast, lunch and dinner), Shark Club Bar & Grill. Indoor swimming pool. Fitness centre with Jacuzzi. Complimentary WiFi access. Laundry/dry cleaning service*. 24-hour reception. Car parking CA$21 per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (154)
  • Very good (559)
  • Average (493)
  • Poor (246)
  • Terrible (196)
Image of the Tripadvisor rating EXCELLENT!! Everything and Every where you'd want and want to be

Sep 24, 2020 StefanY1995 Seoul, South Korea

I had a wonderful stay here for three nights, the service was great from the start to finish. Arrived pretty late that night and I was exhausted, big thumbs up to Alex the guest service manager who checked me in and went above and beyond in his service gave me an upgraded room on the 19th floor! I wish it wasn't so smoky out otherwise I'd have a… Read more
I had a wonderful stay here for three nights, the service was great from the start to finish. Arrived pretty late that night and I was exhausted, big thumbs up to Alex the guest service manager who checked me in and went above and beyond in his service gave me an upgraded room on the 19th floor! I wish it wasn't so smoky out otherwise I'd have a gorgeous mountain views. The room was very clean, large and newly renovated and the bed wwas EXCELLENT!! Probably the best sleeps I've ever had in a hotel room. The CHOP restaurant in the lobby area served excellent steak and another night, delicious jambalaya from the shark club. The front desk staffs in the hotel are SO well trained, I made some odd requests and they were great at responding and happy to accommodate every time. Couldn't ask for more, and i will definitely stay here again! Read less
Image of the Tripadvisor rating Better rooms out there

Sep 4, 2020 Cabbie4110 Courtenay, Canada

Check in was good, went to our room it smelled so bad of cigarette smoke I felt nauseous. Daughter called the desk and they quickly moved us to room 2. Dried somethings on the chair, dust bunnies on the floor, window so dirty you couldn’t see out most of it and a couple inches of someone’s water in the tub. Call the desk again, get moved to room… Read more
Check in was good, went to our room it smelled so bad of cigarette smoke I felt nauseous. Daughter called the desk and they quickly moved us to room 2. Dried somethings on the chair, dust bunnies on the floor, window so dirty you couldn’t see out most of it and a couple inches of someone’s water in the tub. Call the desk again, get moved to room 3. Upgraded to a king bed, windows and floors clean, smells better and tub empty. Customer service was great, housekeeping need some work Read less
Image of the Tripadvisor rating Guest services needs a revamp

Aug 19, 2020 benjaminhF9997MR

Room sink leaks horribly... made a huge mess. Asked for new towels as I had to use them to clean up the leak.. they never bothered to bring them. Asked for maintenance to fix it.. they showed up for an assessment then never came back with parts.. finally gave up and put up a do not disturb sign as I needed to sleep... called front desk to get an… Read more
Room sink leaks horribly... made a huge mess. Asked for new towels as I had to use them to clean up the leak.. they never bothered to bring them. Asked for maintenance to fix it.. they showed up for an assessment then never came back with parts.. finally gave up and put up a do not disturb sign as I needed to sleep... called front desk to get an update and they wouldn't pick up their phone. REGRET booking 2 additional nights here.. Read less
Image of the Tripadvisor rating Not worth the $150 a night.

Aug 2, 2020 JillianA2000

Called in advance to book a pet friendly room we even clarified that we would have our dog who is 60lbs with us they said that was no problem and let us know the pet fee for each night. We arrived and apparently all of the pet friendly rooms are under construction so they debated in front of us whether they should allow us to stay in another room.… Read more
Called in advance to book a pet friendly room we even clarified that we would have our dog who is 60lbs with us they said that was no problem and let us know the pet fee for each night. We arrived and apparently all of the pet friendly rooms are under construction so they debated in front of us whether they should allow us to stay in another room. The room the then put us in is so small I can not even set up my dogs kennel. Also love my view of the disgusting windows. Just checked in and this is my impression. Read less
Image of the Tripadvisor rating Expired amenities and rust but a good night

Jul 13, 2020 n_elegance Nanaimo, Canada

I stayed two nights in the queen room and it’s nicer than what I thought it would be. The outside of the hotel is a bit bland but my room seems to have been recently renovated. Very lovely linens and style choices. The bed was comfy. No issue there. The mini fridge was a nice surprise. Lovely toiletries. Quiet. So far, so good. There’s just a few… Read more
I stayed two nights in the queen room and it’s nicer than what I thought it would be. The outside of the hotel is a bit bland but my room seems to have been recently renovated. Very lovely linens and style choices. The bed was comfy. No issue there. The mini fridge was a nice surprise. Lovely toiletries. Quiet. So far, so good. There’s just a few issues. The toilet paper holder was incredibly rusted. This seemed odd considering the renovation. Everything is nice and then there’s a rusted toilet paper holder. Odd. Also, the pop from the vending machines were very expired. So was coffee in my room. Not just by a few days but by months and months. It makes me wonder if some rooms sit empty for long periods of time. Since we’re dealing with covid right now, it makes it a bit unsettling to think that the room hasn’t been sanitized in months. Trying to push that thought aside though, it’s a nice hotel. Good location, nice renovation, friendly staff. Read less