Sandman Hotel Vancouver City Centre

Vancouver, Canada

The hotel

Wonderfully located in the entertainment district of Vancouver, this is a comfortable, modern hotel offering a home-from-home base from which to explore the city. All attractions are within walking distance, including some great shops, bars and restaurants. After a busy day, it’s lovely to relax in the hotel’s atrium pool, or head to the fitness centre instead complete with Jacuzzi for reclining in. Sandman Hotel Vancouver City Centre is also home to the Shark Club Bar & Grill, one of the city’s hottest nightspots with big-screen TVs (30 of them at the last count!), a dance floor and an open-concept kitchen. A great place to kickback with a cocktail or a craft beer, feast on favourite dishes too, such as ribs and wings, whilst getting in the mood for a lively night out. Moxie’s Grill & Bar, also on-site, is another cool hang-out for dinner and cocktails.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of the theatre district, close to Robson Street shopping and the city’s oldest neighbourhood, Gastown.

Hotel information

302 rooms on 14 floors in 2 towers. All of which are air-conditioned with satellite TV, telephone, WiFi access, mini-bar*, tea/coffee making facilities, safe, hairdryer and iron and board. Standard Rooms with 1 or 2 queen beds, sleeping maximum 4 adults or 2 adults and 2 children.

Moxie’s Grill & Bar (open for breakfast, lunch and dinner), Shark Club Bar & Grill. Indoor swimming pool. Fitness centre with Jacuzzi. Complimentary WiFi access. Laundry/dry cleaning service*. 24-hour reception. Car parking CA$21 per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (160)
  • Very good (559)
  • Average (494)
  • Poor (246)
  • Terrible (197)
Image of the Tripadvisor rating Not worth the money.

Apr 12, 2021 ajalareebi Whistler, Canada

Let me just start off this review by saying I never wanted to write this, but I’ve had enough. Firstly, shout out to Daniel and the girl who checked me in. Although they were very very kind and accommodating, nothing could make up for the lack of cleanliness throughout the hotels. Especially considering we are in the middle of a pandemic. I am… Read more
Let me just start off this review by saying I never wanted to write this, but I’ve had enough. Firstly, shout out to Daniel and the girl who checked me in. Although they were very very kind and accommodating, nothing could make up for the lack of cleanliness throughout the hotels. Especially considering we are in the middle of a pandemic. I am appalled at the hygienic standards of this hotel. Upon first entering the room one of the beds looked like the sheets weren’t fresh. Stain after stain, there was even dried up food/ sauce on one of the sheets (photos attached) and stains all over the pillow cases on the other bed. The window cells were covered in mould, dead bugs, and dust. The pool looked like it had not been properly cleaned in years and the beds/ pillows are extremely uncomfortable. These are just a few of the main casualties that were currently experiencing during our current stay. I am very upset considering I have to stay here for another 2 days. I’d love to get my money back and go to another hotel, but unfortunately upon check in, my card was charged $400 for the security hold that normally takes forever to get back, leaving me with little room to go to another hotel and have them put another security deposit on my card. In other words I’m royally f***** and stuck here unless they can provide me other options. Read less
Image of the Tripadvisor rating customer service from the front desk to house keeping to maintenance..couldn't of asked for better service of any kind.

Feb 6, 2021 Apesgrapes22

Well first of all the staff and the service were incredible they made sure you had everything they were amazing if you did need anything they found a way to. accommodate. it was always a very clean. which I love. The rooms where perfect n not to mention the beautiful views always.Iv been here 2 months now, and I feel bad 4 the staff here cause u… Read more
Well first of all the staff and the service were incredible they made sure you had everything they were amazing if you did need anything they found a way to. accommodate. it was always a very clean. which I love. The rooms where perfect n not to mention the beautiful views always.Iv been here 2 months now, and I feel bad 4 the staff here cause u know well putting up with me n my tux that's my dog ,, they were amazing I can't say it enough.it felt like a family ,they always made u feel loved n wanted the location OS absolutely perfect .you have everything you need all around you, five minute walk to anything.i would highly reccomend to stay hereto anyone. And just once more I want to thank all the staff Paul, Jesse ,sean, Sansz, sid ,Andrew if it wasn't for this loving crew I I would of never made it here in Vancouver thank u again ur wonderful souls xoxo gunna miss u all April Church Read less
Image of the Tripadvisor rating Great Stay!

Jan 23, 2021 BruceM7007 Kelowna, Canada

Great views of downtown Vancouver and BC Place, clean and comfy rooms, and amazing service from Paul. Convenient location in the downtown core. Looking forward to staying here again for my next return to this wonderful city,
Image of the Tripadvisor rating Downtown, with the fine care, of the professional staff.

Jan 21, 2021 InclusiveConsult

I am travelling and working on a Covid fine thread with last minute short contracts and changes. I appreciate the extra attention, especially given to me from Managers Jessie and Paul. I am off now for an unknown period of time, and I look forward to returning to Vancouvers City Centre - Sandman Hotel. The views are incredible, modern… Read more
I am travelling and working on a Covid fine thread with last minute short contracts and changes. I appreciate the extra attention, especially given to me from Managers Jessie and Paul. I am off now for an unknown period of time, and I look forward to returning to Vancouvers City Centre - Sandman Hotel. The views are incredible, modern picturesque, of our Canadian Caribbean, still new to me. Seriously, palm trees surrounding a landmark stadium? Right. Read less
Image of the Tripadvisor rating Blend of experience

Dec 29, 2020 afrozak396

We were there for this Christmas with my 12 month old daughter and my husband. It was really a very special visit because it was our anniversary too on the Christmas. Firstly, the room we checked had dust and stains in the bathroom. We requested for a room change and got into a different suite room.Everything was good but its that the heater on… Read more
We were there for this Christmas with my 12 month old daughter and my husband. It was really a very special visit because it was our anniversary too on the Christmas. Firstly, the room we checked had dust and stains in the bathroom. We requested for a room change and got into a different suite room.Everything was good but its that the heater on the other room didn't work at all. It was really cold on the other room which was really frustrating. But we just did not want to change it anymore because the other room's heater inside the suite was working good.Gentleman Paul was really nice and helpful with their fantastic customer service. Patricia and Mr Andrew was also very helpful during the stay. That being said, we had a really bad experience in the time of checkout. The lady Guest Service Agent working in the afternoon on the 26th was not the polite person nor even with good gestures literally nothing. She handed the receipt in a very unprofessional manner. Did not even ask about our stay or anything. My husband asked for the lucky stamp card and she immediately refused which was not right. We had to confirm with the reservation supervisor later and got to know that we are eligible for that. Experiencing her embarrassing behavior we just left. Read less