Vancouver, Canada
698 rooms and 77 suites, across 35 floors. All with air-conditioning, 55” LCD flat-screen TV with pay-per-view movies, telephone, WiFi access*, tea/coffee making facilities, mini fridge, bathrobe, bathroom amenities, safe, hairdryer, iron and ironing board.
Standard Guest Rooms are 350–400sq ft and are located on 19th floor or below, with views of the city, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.
High Floor Rooms are 350-400sq with floor-to-ceiling windows, and 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Corner Larger Guest Rooms are 460sq ft with city views and 1 king-size bed, sleeping maximum 3 people.
Family Rooms are 691sq ft and feature views of the city and 2 bedrooms. The first bedroom has 1 king-size bed, and the second bedroom has 2 double beds, sleeping maximum 6 people.
Junior Suites are 420sq ft and have views of the city from the floor-to-ceiling windows and a separate living area, with 1 king-size bed and a rollaway bed*, sleeping maximum 3 people.
Two King Rooms are 526sq ft and feature views of the city and 2 bedrooms, each with 1 king-size bed, sleeping maximum 4 people.
Club Level guest rooms as the same as Standard guest rooms, but include access to the Club Lounge with complimentary continental breakfast, hors d'oeuvres, Starbucks® coffee, hot beverages, high-speed WiFi and an outdoor space.
Club Level Junior Suites are the same as Junior Suites, but include access to the Club Lounge with complimentary continental breakfast, hors d'oeuvres, Starbucks® coffee, hot beverages, high-speed WiFi and an outdoor space.
Club Level Two King rooms are the same as Two King Rooms, but include access to the Club Lounge with complimentary continental breakfast, hors d'oeuvres, Starbucks® coffee, hot beverages, high-speed WiFi and an outdoor space.
1-Bedroom Executive Suites are 526sq ft and have floor-to-ceiling windows with city views, with separate living room, and bedroom with 1 king-size bed, sleeping maximum 3 people. These suites include Club Lounge access, with complimentary continental breakfast, hors d'oeuvres, Starbucks® coffee, hot beverages, high-speed WiFi and an outdoor space.
Two Bedroom Larger Suites have city views from the floor-to-ceiling windows, a separate living room, and two bedrooms, each with 1 king-size bed, sleeping maximum 4 people. These suites include access to the Club Lounge with complimentary continental breakfast, hors d'oeuvres, Starbucks® coffee, hot beverages, high-speed WiFi and an outdoor space.
Rating summary
Beautiful
May 16, 2022 Sapphire6901 Edmonton, Canada
Poor customer service.
May 16, 2022 226rachels Chilliwack
Best Hotel in our itinerary
May 12, 2022 firemanfred Ashford, United Kingdom
Great stay, spacious rooms and clean
May 10, 2022 Wxj223 Canada
Very nice hotel
May 10, 2022 gsmt47471015 scarborough
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
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Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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