Canopy by Hilton Austin Downtown

I returned to Canopy, and it was a 5-star experience this year. The majority of the credit goes to the staff! The Canopy is in a great location downtown, but it is the extraordinary and friendly service by the staff who make you feel so welcome and feel like family. They are ready to step forward and meet your every need! Special shout outs go to Otelia and Rachel at the Front Desk. Rachel responded quickly to my texts before arrival to make sure everything was in proper order, and she was at the desk to welcome us with a cheerful greeting. Otelia, again this year, also outdid herself! I met her last year, and she was one of the main reasons I booked the Canopy again for this visit. She is just exceptional and is a credit to the Hilton chain. A better employee than Otelia, I believe, would be hard to find. The happy hour champagne welcome starting at 3pm is also a nice touch. The rooms are specious and very clean. I chose a room on the back side this time as the music from the bars on 6th street are pretty loud (until 2am on the weekends) per my last experience. Although there is a bar on the back side, it was not as loud or disruptive. The Canopy provides ear plugs and a white noise machine, but we did not need them on this stay. When I return to Austin, I will choose this Canopy location again. It is just perfect, which makes for an enjoyable stay. Hats off to the entire Canopy crew. Read less

Fernando and Otelia are amazing. Fernando’s welcome was exceptional, we felt like old friends, at the very least. Otelia’s farewell was fantastic as well, so sweet. I could have conversed with either of them for days, probably. As for the property, it was a great experience. All was very aesthetically pleasing. I appreciated the security of needing your key for every floor. Our room was really nice, the huge balcony had a great view of 6th. Read less

My recent stay at Canopy by Hilton Austin was a mixed bag, leaving me with conflicting emotions due to the vibrant ambiance of the hotel's surroundings and the persistent disruption caused by bar noise during the night. The hotel boasts a clean and aesthetically pleasing atmosphere, living up to the Hilton brand's reputation for quality. The staff was friendly and efficient, contributing to a positive initial impression. However, the overshadowing issue arose when I realized that the room I was assigned faced a lively club with music that permeated the space, making a good night's sleep nearly impossible. While the hotel does acknowledge the noise concern by providing earplugs, it's disheartening that such measures are necessary, especially considering the premium price point of Canopy by Hilton. As a guest, I expected a tranquil environment conducive to relaxation, rather than a situation where I had to rely on earplugs to drown out the external disturbances. As a self-proclaimed music lover, it's essential to clarify that my discontent stems not from a disdain for music but rather from the incongruity between the hotel's serene ambiance and the incessant beats emanating from the neighboring club. Attempting to reconcile a passion for music with a dire need for a restful night's sleep proved to be an unanticipated challenge. Canopy by Hilton Austin offers a visually pleasing and well-maintained space with friendly staff, but the issue of disruptive bar noise significantly detracts from the overall experience. If you're someone who revels in the energy of a lively nightlife scene, this might be your ideal spot. However, for those seeking a quiet and peaceful night's rest, it might be wise to explore other accommodations in the area. Read less