Intercontinental Chicago

Chicago, USA

Virgin rating

The hotel

There are few better properties from where to enjoy the sights of Chicago and if you're hoping to shop 'til you drop or check out Lake Michigan's beaches, the Intercontinental allows you to do so in style. Thanks to a fabulous location right in the heart of Chicago's Magnificent Mile, take a visit to the Navy Pier, John Hancock Tower and the Shedd Aquarium which are all within walking distance from your front door. A quick explore of the hotel uncovers a couple of restaurants for all-day dining and there's no better place to enjoy a succulent piece of prime beef other than Michael Jordan's Steakhouse. More sustenance can be found in the ENO bar which has a plentiful selection of wines and cheese, although the Michael Jordan bar is always popular around nightcap time. Finally, if you're thinking up excuses to have a cheeky massage in the Windy City then the Intercontinental's spa* will no doubt be able to twist your arm although, a dip in the indoor pool or a few moments in the sauna also offer equally relaxing alternatives.


  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Perfect location for shopping on the world-famous Magnificent Mile with Navy Pier, the Shedd Aquarium, Lake Michigan and Oak Street Beach all within walking distance. Transfer time from O'Hare International Airport: 45 minutes.

Hotel information

792 guest rooms. All with air-conditioning, HDTV, WiFi access*, bottled water, Keurig K-Classic coffee machine, iHome phone dock and speaker, Agraria Home™ bath amenities, bathrobes, mini-bar*, hairdryer, safe and iron and board. Classic Guest Rooms are 300 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Michael Jordan's Steak House (locally sourced ingredients, open for lunch and dinner). Center Court (buffet brucnch). ENO (wines and cheese from around the world) . Starbucks®. Room service*. Indoor swimming pool. 24-hour fitness centre*. Spa Intercontinental*. Laundry/dry-cleaning service*. Concierge. Valet parking $71 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3312)
  • Very good (1890)
  • Average (717)
  • Poor (306)
  • Terrible (206)
Image of the Tripadvisor rating Great Customer Care

May 18, 2022 mike167

I was delighted with the hotel - the customer service was exceptional. Love Ariel at the Front Desk and every single Bellman was amazingly helpful and cheerful! The Michael Jordan Steak House was lovely and the food was great. I will definitely return.
Image of the Tripadvisor rating Our first choice when visiting Chicago!

May 17, 2022 wrkrbe1 Germantown, Illinois

The Intercontinental never fails. Service, as always, was impeccable from the front desk to housekeeping. An easy walk to the Navy Pier, great Chicago restaurants and, of course, shopping. We will find it difficult to stay anywhere else in Chicago.
Image of the Tripadvisor rating May 2022

May 11, 2022 laxm2018 Las Vegas, Nevada

Fabulous iconic property. Customer service is top-notch. Beautifully appointed rooms with views of the city skyline and lake. My only request is to figure out a way to keep third party booking services off your website! They are rather predatory and offer false claims which leaves a potential customer flumoxed!
Image of the Tripadvisor rating Weekend in Chicago

May 10, 2022 FJosephE Auburn Hills, Michigan

We stayed at The InterContinental Hotel for our nephews wedding. The wedding reception was held in the 7th floor Ballroom. The venue was spectacular, the food was delicious and the room accommodations were clean and comfortable. The staff did an excellent job responding to our needs.
Image of the Tripadvisor rating Stellar Service and Perfect Location

May 10, 2022 LBWeissTx

I would highly recommend the InterContinental Chicago for business or pleasure. The staff is friendly, accommodating and responsive, regardless of where you are in the hotel or what your needs are. My room was comfortable and clean, and housekeeping was always provided when needed. This is my new home away from home when I am in Chicago!