Intercontinental Chicago

Chicago, USA

The hotel

There are few better properties from where to enjoy the sights of Chicago and if you're hoping to shop 'til you drop or check out Lake Michigan's beaches, the Intercontinental allows you to do so in style. Thanks to a fabulous location right in the heart of Chicago's Magnificent Mile, take a visit to the Navy Pier, John Hancock Tower and the Shedd Aquarium which are all within walking distance from your front door. A quick explore of the hotel uncovers a couple of restaurants for all-day dining and there's no better place to enjoy a succulent piece of prime beef other than Michael Jordan's Steakhouse. More sustenance can be found in the ENO bar which has a plentiful selection of wines and cheese, although the Michael Jordan bar is always popular around nightcap time. Finally, if you're thinking up excuses to have a cheeky massage in the Windy City then the Intercontinental's spa* will no doubt be able to twist your arm although, a dip in the indoor pool or a few moments in the sauna also offer equally relaxing alternatives.


  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Perfect location for shopping on the world-famous Magnificent Mile with Navy Pier, the Shedd Aquarium, Lake Michigan and Oak Street Beach all within walking distance.

Hotel information

792 guest rooms. All with air-conditioning, cable and satellite TV and video games, WiFi internet access*, tea/coffee making facilities, mini-bar*, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping max 3 adults or 2 adults and 1 child.

Michael Jordan's Steakhouse (locally sourced ingredients for lunch and dinner), The Continental (traditional and contemporary breakfast and brunch options), Michael Jordan's Bar (craft ales, classic cocktails and homemade juices), ENO bar (wines and cheese from around the world) and 24-hour room service*. Full service Starbucks. Indoor swimming pool, 24-hour health and fitness rooms* and spa services*. Business centre with WiFi internet access*. Laundry/dry-cleaning service*. Concierge service. Front desk with safety deposit box*. 24-hour lounge area. Gift shop, news-stand and ATM.

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2820)
  • Very good (1750)
  • Average (661)
  • Poor (266)
  • Terrible (172)
Image of the Tripadvisor rating Great experience-outstanding culture within the team

Jun 13, 2019 Lorene H

Great customer service! Actually left my eyeglasses worth $500.00, in an Uber. The Uber took them to InterContinental. Nate Crawford went above and beyond the call of duty to help me locate them and get them to FedX. Great service from check-in to my mistake. Between Uber and Nate, they made it an even better experience! Thank you!
Image of the Tripadvisor rating Very nice!

Jun 13, 2019 DayTrip26535081964 Jackson, Michigan

Location is great! Have stayed a few other times… toilet handle fell off when we got in the room sheets on the rollaway couch were not clean …… we had a king and they knew their was 3 of us……… called for extra blankets they never arrived but breakfast was fantastic! Otherwise room was very clean…
Image of the Tripadvisor rating Visiting to Downtown Chicago in luxury

Jun 13, 2019 john s

Spent 3 nights in this beautiful hotel with views down Michigan Ave and Chicago iconic buildings. Really enjoyed the decor in the hotel along with the fabulous swimming pool on the 12th floor. Very central area convenient to all major attractions and don't miss the local jazz venue in the evening.
Image of the Tripadvisor rating 2 Resort fee in 24 hour timeframe

Jun 13, 2019 Passport44528773370 Washington, Michigan

When I questioned being charged 2 resort fees in less than 24 hours ....I was told this was standard and everyone in Chicago does this I get but 2 different charges plus room,plus taxes really ....
Image of the Tripadvisor rating Didn't meet our needs

Jun 12, 2019 ChocolateAnything Texas Gulf Coast, Texas

Maybe it's just an older hotel...but the room was tiny and had uncomfortable DOUBLE beds. The only redeeming quality was the lemon scented toiletries. For the business traveler, this hotel would be fine. For a family of 4, it doesn't work.