Intercontinental Chicago

Chicago, USA

The hotel

There are few better properties from where to enjoy the sights of Chicago and if you're hoping to shop 'til you drop or check out Lake Michigan's beaches, the Intercontinental allows you to do so in style. Thanks to a fabulous location right in the heart of Chicago's Magnificent Mile, take a visit to the Navy Pier, John Hancock Tower and the Shedd Aquarium which are all within walking distance from your front door. A quick explore of the hotel uncovers a couple of restaurants for all-day dining and there's no better place to enjoy a succulent piece of prime beef other than Michael Jordan's Steakhouse. More sustenance can be found in the ENO bar which has a plentiful selection of wines and cheese, although the Michael Jordan bar is always popular around nightcap time. Finally, if you're thinking up excuses to have a cheeky massage in the Windy City then the Intercontinental's spa* will no doubt be able to twist your arm although, a dip in the indoor pool or a few moments in the sauna also offer equally relaxing alternatives.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Perfect location for shopping on the world-famous Magnificent Mile with Navy Pier, the Shedd Aquarium, Lake Michigan and Oak Street Beach all within walking distance. Transfer time from O'Hare International Airport: 45 minutes.

Hotel information

792 guest rooms. All with air-conditioning, HDTV, WiFi access*, bottled water, Keurig K-Classic coffee machine, iHome phone dock and speaker, Agraria Home™ bath amenities, bathrobes, mini-bar*, hairdryer, safe and iron and board. Classic Guest Rooms are 300 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Michael Jordan's Steak House (locally sourced ingredients, open for lunch and dinner). Center Court (buffet brucnch). ENO (wines and cheese from around the world) . Starbucks®. Room service*. Indoor swimming pool. 24-hour fitness centre*. Spa Intercontinental*. Laundry/dry-cleaning service*. Concierge. Valet parking $71 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3118)
  • Very good (1845)
  • Average (693)
  • Poor (287)
  • Terrible (194)
Image of the Tripadvisor rating Fantastic room, helpful staff, but limited amenities

Apr 13, 2021 NoCleverCreation Fort Wayne, Indiana

We got a king suite in the executive tower, which was essentially two rooms with an adjoining door with one of the rooms being a living room area. We had two bathrooms (huge benefit to us), two closets, two very large TVs, and two refrigerators. However, the room did not have a microwave, which was an inconvenience to us. The room comfort and… Read more
We got a king suite in the executive tower, which was essentially two rooms with an adjoining door with one of the rooms being a living room area. We had two bathrooms (huge benefit to us), two closets, two very large TVs, and two refrigerators. However, the room did not have a microwave, which was an inconvenience to us. The room comfort and space were pretty good. Each bathroom had a shower stall and a tub. The sofa had a chaise section and pulled out into a bed. Had some problems with it sinking in the middle when sitting on it. There were several USB ports scattered about for charging phones and pads. The staff were quite polished and very customer oriented. I did have a few minor issues though between having to follow up to receive coffee for the second day and having to call the hotel after the fact for a credit I didn’t receive. The biggest issue we had was being able to hear street noise 26 floors up, which included police sirens and people drag racing on Michigan Avenue at night. The windows apparently aren’t sound proof. Secondly, virtually no restaurant service, which left us leaving the hotel on a rainy weekend to find food. They had an oddly and poorly placed wine bar open, but the bar and the restaurant were not open. I had to use my ambassador club credit over at Starbucks, which was a zoo, but that is not reflected in this review. I left another review on that. About the restaurant.......Michael Jordan’s Steakhouse?!?! They need to find something better than that. Read less
Image of the Tripadvisor rating Staff and Hotel Excellent

Apr 11, 2021 dmlaplante Franklin, Indiana

Thank you for making our family’s little getaway excellent! Staff friendly and helpful. Only missed the option for breakfast but COVID messes everything up! Rooms comfortable and my kids were excited to get a suite! Thank you again!
Image of the Tripadvisor rating Great font desk service

Apr 11, 2021 11174roxanac

Flew in on a red eye from California and was exhausted when I got to the hotel. The front desk staff (I wish I got his name) was able to get me a room as soon as possible and was able to rest and enjoy my day I’m Chicago.
Image of the Tripadvisor rating Back again

Apr 9, 2021 wchapleau Chicago Heights, Illinois

This Hotel is our favorite in the City. The staff is great, the hotel is a national treasure. The location is perfect for anything in the city you need to do. We are happy to be back and will return soon
Image of the Tripadvisor rating Great Chicago Getaway!

Apr 9, 2021 LMB22222021 Grand Rapids, Michigan

Spent a few days exploring the city and decided to stay here based on location and because their indoor pool was open. We reserved a suite and were not disappointed..the room was beautiful, spacious and super comfortable. Everything was super clean and the staff was very welcoming and accommodating. Highly recommended! We will be back!