Intercontinental Chicago

Chicago, USA

The hotel

There are few better properties from where to enjoy the sights of Chicago and if you're hoping to shop 'til you drop or check out Lake Michigan's beaches, the Intercontinental allows you to do so in style. Thanks to a fabulous location right in the heart of Chicago's Magnificent Mile, take a visit to the Navy Pier, John Hancock Tower and the Shedd Aquarium which are all within walking distance from your front door. A quick explore of the hotel uncovers a couple of restaurants for all-day dining and there's no better place to enjoy a succulent piece of prime beef other than Michael Jordan's Steakhouse. More sustenance can be found in the ENO bar which has a plentiful selection of wines and cheese, although the Michael Jordan bar is always popular around nightcap time. Finally, if you're thinking up excuses to have a cheeky massage in the Windy City then the Intercontinental's spa* will no doubt be able to twist your arm although, a dip in the indoor pool or a few moments in the sauna also offer equally relaxing alternatives.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Perfect location for shopping on the world-famous Magnificent Mile with Navy Pier, the Shedd Aquarium, Lake Michigan and Oak Street Beach all within walking distance. Transfer time from O'Hare International Airport: 45 minutes.

Hotel information

792 guest rooms. All with air-conditioning, HDTV, WiFi access*, bottled water, Keurig K-Classic coffee machine, iHome phone dock and speaker, Agraria Home™ bath amenities, bathrobes, mini-bar*, hairdryer, safe and iron and board. Classic Guest Rooms are 300 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Michael Jordan's Steak House (locally sourced ingredients, open for lunch and dinner). Center Court (buffet brucnch). ENO (wines and cheese from around the world) . Starbucks®. Room service*. Indoor swimming pool. 24-hour fitness centre*. Spa Intercontinental*. Laundry/dry-cleaning service*. Concierge. Valet parking $71 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3091)
  • Very good (1840)
  • Average (689)
  • Poor (285)
  • Terrible (191)
Image of the Tripadvisor rating Intercontinental Chicago

Sep 21, 2020 stephani370

The location, room, and staff were outstanding. From check in to check out the staff was attentive, responsive and gracious. The location was central to museums, shopping, dining, and parks. We look forward to our return visit.
Image of the Tripadvisor rating Business

Sep 16, 2020 Camilla304 San Francisco, California

In these strange times, the staff was incredibly professional and friendly. Safety was clearly a priority. This hotel has one of the most exceptional indoor pools I have used. The details from 1929 are so pretty. Wholeheartedly recommend.
Image of the Tripadvisor rating Dependable Quality

Sep 16, 2020 907bonvan

We always love this hotel. The pool is really beautiful and the service is great. They even graciously moved us to a different room (we wanted more windows). The bathroom needed a little TLC, but overall, the hotel and rooms are very clean. Will be staying here again!
Image of the Tripadvisor rating In town for a show

Sep 9, 2020 Raj G Franklin, Michigan

This place never disappoints. We love staying here and being well serviced by the hotel and restaurant staff. It’s got a great location for shopping and most everywhere you would want to eat is just a short ride away.
Image of the Tripadvisor rating OUTSTANDING - Outstanding Management, Outstanding Staff, Outstanding Property, Outstanding Food, Outstanding Location

Sep 8, 2020 dive_ability Toronto, Canada

If you follow our blog RetiredAndTravelling dot com you will fully understand why this property is OUTSTANDING. The Outstanding Management ensured we were treated like family. Communications with the InterContinental Chicago Magnificent Mile IHG property started before we even got there. Ronald Hoogerbrugge, the Hotel Manager ensured our stay was… Read more
If you follow our blog RetiredAndTravelling dot com you will fully understand why this property is OUTSTANDING. The Outstanding Management ensured we were treated like family. Communications with the InterContinental Chicago Magnificent Mile IHG property started before we even got there. Ronald Hoogerbrugge, the Hotel Manager ensured our stay was flawless. He showed outstanding customer service attention when he gave us a tour of this wonderfully historic hotel property. Outstanding Staff like Mikena, the front desk supervisor answered any problems with great solutions. Douglas provided excellent concierge advice & service. Ambassador check-in with M was great. Billy curb side convinced us to valet park at hotel - very pleasant and good brand ambassador. Sylvia, a concierge was very helpful even though she said she wasn’t open yet. There were great communication and suggestions from the hotel staff before we arrived. Customer Service was outstanding - Each evening, service would check in for requirements we might have before bed. The InterContinental Chicago Magnificent Mile offered outstanding food; including the BEST variety of fruits ever and creative chocolate art too. Breakfast server Uygun offered us wonderful Breakfast variety & it changes too! MJ restaurant staff starting with Manager Brian and Sarah ( waitress extraordinaire ) both outstanding brand ambassadors showed excellent customer service. The InterContinental Chicago Magnificent Mile is highly recommended. Read less