Loews Chicago

Chicago, USA

The hotel

Situated just a block over from the Chicago River and the same again from North Michigan Avenue, you'll find yourself immersed in one of the Windy City's most vibrant shopping and entertainment districts with plenty of things to do all within walking distance. However, the adage why go out for burgers when you've got steak at home certainly rings true. No matter when you're planning on checking out the flame grilled options there's always time for a few sociable tipples with both ETA Restaurant + Bar and Streeterville Social providing a seductive selection of cocktails and bubbly. If you're feeling guilty for over indulging, then forget about it and go back for seconds! But if you simply have to let off some steam there's The Luxury Spa to help you glide back down to earth in time to do it all over again tomorrow.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated just a block from the Chicago River. Transfer time from O'Hare International Airport: 1 hour.

Hotel information

400 guest rooms and suites. All with air-conditioning, floor-to-ceiling windows, flat-screen TV with movies on demand, tea/coffee-making facilities, mini-bar*, safe, hairdryer and iron and board. Superior Rooms are on floors 3–8 with limited city views from the floor-to-ceiling windows, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Premium Rooms are located on floors 4–14 with views of the Chicago River or Lake Michigan from the floor-to-ceiling windows, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suites have views of the Chicago skyline from the floor-to-ceiling windows and bathroom with oversized hower and separate tub, with 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

ETA Restaurant + Bar (open for breakfast, lunch and dinner). Streeterville Social (outdoor roof terrace serving light bites). 24-hour fitness centre. Indoor lap pool. The Luxury Spa*. Children's activities. Babysitting service*. Concierge. 24-hour room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Self-parking $44, valet parking $69, plus tax per day (payable locally, subject to change).

*Denotes local charge.

Please note: One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2570)
  • Very good (526)
  • Average (136)
  • Poor (49)
  • Terrible (42)
Image of the Tripadvisor rating A good place to starve

Oct 12, 2021 Camper87899

I booked this hotel for one night as an urban getaway, because I was tired of staring at the same four walls and wanted to refresh my mind and spirit. My plan was to order a delicious room service dinner, work out at the spa, get a massage, and enjoy beautiful views of Lake Michigan and the Chicago River. Well, I failed to do my homework,… Read more
I booked this hotel for one night as an urban getaway, because I was tired of staring at the same four walls and wanted to refresh my mind and spirit. My plan was to order a delicious room service dinner, work out at the spa, get a massage, and enjoy beautiful views of Lake Michigan and the Chicago River. Well, I failed to do my homework, because I just assumed that a very expensive luxury hotel would have amenities to match. But as it turns out, they have no room service (“because COVID”), no mini-bar, no snacks for sale at the reception desk, and of course the Starbuck’s was closed — in the afternoon! There was literally nothing to eat in the entire hotel — a good place to starve, in other words. So I was forced to order Mongolian Beef for delivery from a local Asian restaurant — and, of course, I had to come down to the lobby to pick it up. The spa was closed, (“because COVID”) so no workout and no massage, either. A completely disappointing experience, worth maybe $150, and certainly not the $400+ I paid. The “COVID” excuse is getting old and tired because other hotels and spas have managed to adapt successfully while keeping their guests and customers safe. I got a massage at a resort a few months ago while wearing a mask — it was an easy solution — and I’ve ordered room service from other hotels since COVID. I think it’s just a matter of this hotel using excuses to get away with charging premium prices for lazy and thoughtless service. Read less
Image of the Tripadvisor rating Excellent Hotel

Oct 11, 2021 kodiakbear120

This is a beautiful and luxurious hotel with very friendly and helpful staff. I highly recommend it. They only allow guests to access their own floor from the elevators for security purposes. I appreciated their extra precautions.
Image of the Tripadvisor rating Underwhelming and overpriced. There are better options

Oct 8, 2021 Mggjr chicago, United States

What happened to Loews Hotel Downtown? This used to be a brand with dignity, and quality. They used to make me feel special and welcomed. The high price was justified... back then. Those days are gone. This is a bad decision as far as hotels go in Chicago. The 5-star rating must be an accident because it really falls short of other 5-star and… Read more
What happened to Loews Hotel Downtown? This used to be a brand with dignity, and quality. They used to make me feel special and welcomed. The high price was justified... back then. Those days are gone. This is a bad decision as far as hotels go in Chicago. The 5-star rating must be an accident because it really falls short of other 5-star and even 4-star hotels near this area. The biggest downfall is the friendly amazing customer-centric service that Loews hotel brand was famous for seems to have been forgotten. From the sophomoric manager, Thomas, all the way to the clumsy and condescending security, Muris, this hotel is the furthest thing from a "tightly ran ship". It was sad and a bit embarrassing to have to explain to Thomas (who didn't even introduce himself) why it wasn't ok to treat guests the way Muris and the staff at the rooftop terrace treated me. It was something I've never ever experienced before at a premium hotel property. I'm still wondering why they did me so dirty. Haha oh well. The room was not the greatest either it was far from the elevators and had a pretty sad view. All I could see was the gravel rooftop of the building next door. For $300+ a night, I guess I was hoping my room would make me happy and excited. It wasn't bad, but reminded me of a renovated Motel 6. I got a serious case of buyers remorse. All in all, I asked for a refund. They were kind enough to let me go and find a better deal, and I did. I found a 4 1/2 star hotel that gave me a better room, better view, and treated me nicely! All for less then what Loews was asking for. I'm glad I was now to save my night by staying elsewhere. No more Loews for this guy. You can thank Thomas the "manager" and Muris the "security guard" What a terrible name they are giving this establishment Read less
Image of the Tripadvisor rating Amazing

Oct 8, 2021 ggruiz1660 El Paso, Texas

Courteous and professional service Super comfy beds Great location- walking distance from everything Had requested crib ready Starbucks on site was a plus We will definitely come back! This is also family friendly!
Image of the Tripadvisor rating EXCELLENT!!

Oct 8, 2021 tpittman628 Flint, Michigan

Loews hotel is great. Clean friendly service. The lounge area is magnificent. The front desk staff goes over and beyond in helping guest feel welcomed. They answer all question completely and with a smile. The rooms are beautiful with gorgeous views of the Chicago river, lake Michigan and the Chicago skyline. The food is great. This trip was truly… Read more
Loews hotel is great. Clean friendly service. The lounge area is magnificent. The front desk staff goes over and beyond in helping guest feel welcomed. They answer all question completely and with a smile. The rooms are beautiful with gorgeous views of the Chicago river, lake Michigan and the Chicago skyline. The food is great. This trip was truly an experience. Read less