Warwick Allerton Hotel Chicago

Overall my stay has been good. I was on the top floor. Beautiful view. Pros: The staff at the front desk was great. We got to check in at 12:30p which was a huge help. The fitness center is amazing. Overall, this hotel is wonderful. Starbucks coffee in the room. The location is convenient and there are lots of shops nearby. The beds are comfortable and the room stays warm when adjusted to your likeness. The water gets pretty hot and bathroom is GORGEOUS! Cons: I was notified upon check-in that there is a $60 a night hold for incidentals. That wasn’t stated anywhere upon my booking the stay. I didn’t budget for that so keep that in mind before you book a room here. There are a few things in the room that weren’t clean. The refrigerator that’s supposed to contain drinks and other things was empty. I don’t care that it was empty what I do care about is the fact that it’s filthy. The drawers where the snacks were supposed to be was also dirty. There were crumbs in the holder for the drinking glasses. There were stains on the wall. These are minor things which myself and my friend could look past but if I’m paying a certain price for a 4-star hotel I expect it to be clean to a certain extent. Places to eat: I recommend Wildberry for brunch. Plan ahead and expect a wait if you’re going on a Sunday. Their food is amazing. I’d stay here again but I hope the room is a little cleaner next time. Read less

i booked a 2 bed room for me and my daughter while my other daughter and husband we recovering from surgery at northwestern. the rooms are cozy (small) but they had everything we needed. the beds were super comfy with plenty of pillows. there were a small dresser and a small refrigerator. the room was clean and comfortable. the doorman is very nice and helpful and it is 1/2 block from northwestern hospital. Read less

We stayed for a week in October and by and large the stay was mostly pleasant, and service reasonably satisfactory if not great. What spoiled the entire experience was that despite having evidence of our booking which clearly stated clearly that all ‘taxes and charges are included’ the hotel decided to post a bill for an additional 10% under our door on our last night for ‘facilities fees’ Having queried the bill with reception they decided to debate the meaning of the word ‘all’ at length in front of a large queue for approximately 10 minutes. Apparently it’s defined differently on the Magnificent Mile (where it’s not a definitive term and is instead open to interpretation) than it is in the Republic of Ireland. Long story short when the receptionist realised that I would not accept that her definition of ‘all’ actually means ‘some’ and that I had not been furnished with a sheet informing me that the WiFi was going to be $10/night and tax after 10 minutes heated discourse, she called the duty manager. In fairness to the duty manager she instructed the receptionist to forgive the facility fees and we left without further ado. Unfortunately, the fees weren’t reversed on my card and it took many calls (from Ireland) and emails to the hotel to refund the charge. In all, the addition of fees not advertised or in any way transparent from the hotel marred our stay and we both found it exceptionally distasteful on the part of the hotel. Read less

Wonderful stay; very clean, elevators are fast, the people at the front desk are really friendly, everyone else except the guy who works at the bar was also very nice! Large room, beautiful view, perfect location for enjoying the Magnificent Mile! Just across the street from the Starbucks Reserve Roastery. Our third stay at Allerton. A lovely place to stay. Bathrooms are spacious and have been recently remodeled. Read less