Atelier Playa Mujeres

Cancun, Mexico

The hotel

All Inclusive. All-suite. All adults. This is the all-time luxury escape in Mexico. Seamlessly sweeping into the sands of Playa Mujeres, and the curacao-blue waters which wash it, this sparkling new hotel has upped the all-inclusive ante with its ATELIER Artist Service®, including extras like a pillow menu, daily restocked bar, pool concierge, and 24-hour room service. Showcasing the region’s art, culture, and natural beauty, it’s also been designed to provide the ultimate in indulgences, with semi-sunken sun loungers, four-poster daybeds, and a mix of Mexican and global gourmet menus in its complimentary dining venues (plus the exquisite creations of celebrity chef Edgar Nunez at María Dolores® if you fancy treating yourself).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located within the exclusive Playa Mujeres complex. Transfer time from Cancun Airport: 30 minutes.

Hotel information

431 suites, dressed with avant-garde style furniture and Total-Rest Beds®. All with air-conditioning, smart TV, stocked mini-bar with water, sodas, beer and juice (refilled daily) digital alarm clock and USB ports, safe, 1 king-size bed, or 2 queen-size beds, sleeping maximum 3 adults. Every suite has a large bath, double sinks, a rain style shower and bathrobes. Junior Suites enjoy views of the ocean or golf course. 

All Inclusive of: all meals at 7 different restaurants, Coffee corner, and all beverages, including top shelf brands, at 6 bars. Mini-bar with water, soft drinks, beers and juice, restocked daily. Complimentary WiFi. Non-motorised sports. Pool concierge. Use of the state-of-the-art gym. Art & Experience program which includes art tasting, the art of mixology, Caribbean rhythms and more. 24-hour room service.

Junior Suites Ocean View look out to the sea from a private balcony, have a generous working space and fine dining facilities.

Junior Suites Swim Out are spacious rooms that offer direct pool access to a semi-private swimming lane lane from a terrace. 

Rooftop Suites are also available, with a private rooftop terrace which features a plunge pool, shower, half bath and a pergola bed.

8 restaurants; Mercado 19 (Mexican buffet restaurant). El Suspiro (International buffet during breakfast. Seafood à la carte during the afternoon). Takeshi (Asian cuisine). Cilento (Italian cuisine). Los Abrazos (South American grill). Alba (healthy bar). El Trompo (snacks). María Dolores* (exclusive dining with celebrity chef Edgar Nunez; innovative Mexican cuisine). 7 bars including El Suspiro swim up bar, Don Fernando lobby bar, La Oficina, El Cielo sky bar and Bar de la Calle. Coffee shop. 24-room service.

Activity programme, happenings and events during the day and night.

1,360 sqm infinity pool. Spa*. Gym. Complimentary non-motorised water sports including including kayaks, snorkeling, stand-up paddle boards and beach tennis. Tennis and paddle ball courts. Motorised water sports*. Discounted green fees at 18-hole golf course designed by Greg Norman*. Art walk. Art & Design gallery*.

Complimentary WiFi in all rooms and common areas throughout the resort. Valet parking. Car rental*. Atelier-Estudio App that allows guests to check in remotely, pick their suite location, act as a digital key, E-chat with concierge and more

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (219)
  • Very good (22)
  • Average (14)
  • Poor (5)
  • Terrible (14)
Image of the Tripadvisor rating Try Cilentro... the Italian restaurant

Nov 19, 2019 jkfree jkfree

During a recent stay we had multiple options but chose to go back twice to cilantro. The food and the service were both exceptional. I specifically would like to commend our waiters, Juan Carlos and the next night Silvestre. I went above and beyond and made our experience more than just a night out. The glasses were never empty, we never had to… Read more
During a recent stay we had multiple options but chose to go back twice to cilantro. The food and the service were both exceptional. I specifically would like to commend our waiters, Juan Carlos and the next night Silvestre. I went above and beyond and made our experience more than just a night out. The glasses were never empty, we never had to wait any extended period for service, and they were happy to oblige our special food allergies. Big thanks to all involved. Read less
Image of the Tripadvisor rating 5th time to the Mayan 1st time at Atelier and never again will we stay!!

Nov 18, 2019 JustTheTruth83 Kamloops, Canada

We spent months picking out the best resort and paying what we did for 9 nights and I had high expectations. I conversed with concierge prior to leaving to make sure everything was perfect. We arrived and were rushed to our room as I swing open the curtains, excited to see the swim out suit, there were 4 workers. Three wading around in the pool… Read more
We spent months picking out the best resort and paying what we did for 9 nights and I had high expectations. I conversed with concierge prior to leaving to make sure everything was perfect. We arrived and were rushed to our room as I swing open the curtains, excited to see the swim out suit, there were 4 workers. Three wading around in the pool and one working ..... they were there for another 30 minutes while the one worked. I then jumped into my swimsuit and went to take a dip. The water was freezing at this point we did not know , but our suite was in the shade 24/7 , the service entrance was about 200m away and the kids/ family side was 500m away and this was the only walking access to and from the beach. It made for a awkward relaxing time when staff are pushing loud noisy food carts by every 5 min ( not exaggerating)Also when you pay quite a bit for adults only to find out it is not We did not get a tour, a map or anything telling us what the restaurants were or where they were or where the heck we were. When i asked they told me to download the App. I didnt really want to take my phone every where with me so i found that to be annoying. Also the app rarely worked. For dinner it was a la carte every night... Italian ( worst pasta ever) sushi ( pretty good) and steak ( delicious) If you did not get there right at 6 you could be waiting an hour plus to sit and then another 2 hours to eat. For 9 nights it got really boring and the more we went the worse the food got ( they ask your room number and name every time we went) Room service- the best food selection but not good ( they make it sound lovely and fancy) The beach - seaweed and mucky water.... the weather wasn't that great. The beach beds were ripped or wet from rainfall, and service was very very very slow ( and we tipped extra well) like 5$US when we got a drink and we wouldnt see anyone for an hour after that. 2 of the days there was no one. If there was nightly entertainment we never heard about it or saw it. I asked and was just told no. Which was super disappointing because we were there for the day of the dead:( Positives: spa.. Arianna is amazing ( super overpriced but if you go request her) Rooms are cleaned beautifully everyday and stocked well The bar by the pool and smoking area has the best service and no one every swims down there. We met up with some friends from another resort and did a private catamaran for snorkelling and fun .. THIS WAS PHENOMENAL.... made our trip Its sad as i had high hopes for this resort... but they should just stick to conventions Read less
Image of the Tripadvisor rating Best vacation resort and best service by Adel.

Nov 17, 2019 Vitaliyyy

Adel was my server by the pool for almost a week, provided the best experience I've ever had at any resort. I was never without a drink in my hand. The resort as a whole is amazing, great food like in 5 start restaurants that's all inclusive. Rooms are the best I've stayed in. You have to try the swim out king suites absolutely amazing.
Image of the Tripadvisor rating Love Jesus Martinez

Nov 17, 2019 halmask1

Atelier is the best resort and Jesus Martinez was very nice , welcoming and cheerful . Brand new super clean ideal for vacation large rooms well equipped lovely staff specially Jesus Martinez ... food is something incomparable .. drinks awesome simply fall in love
Image of the Tripadvisor rating Great new adults-only hotel

Nov 16, 2019 Vallarta2010 Surrey BC

Great, friendly staff. Probably one of the nicest rooms we've stayed in. Suggest pre-booking your transfer from airport to hotel as it's $67US one way. Expedia rates seemed better. The taxi company at the airport didn't know where the hotel was. Spent 90 mins in the taxi. Let them know that it's in the Playa Mujeres Hotel zone. We booked through… Read more
Great, friendly staff. Probably one of the nicest rooms we've stayed in. Suggest pre-booking your transfer from airport to hotel as it's $67US one way. Expedia rates seemed better. The taxi company at the airport didn't know where the hotel was. Spent 90 mins in the taxi. Let them know that it's in the Playa Mujeres Hotel zone. We booked through Expedia and upgraded to the room with the rooftop deck. It was amazing. However, check in took a while, as the hotel tried to tell us that we had booked a regular room. Had the paperwork that confirmed the rooftop room and all was good. The food is great. Went to the Italian and Japanese restaurants. Didn't have a chance to try the Steak restaurant. Tip for Japanese restaurant is to be there when or soon after they open and service is great. Service is quite slow once they get busy. Also, Japanese restaurant has a variety -- Chinese, Vietnamese, Thai. The El Cielo Sky Bar is great for drinks after dinner and has an amazing view. Didn't have enough time to go back into town as the hotel is quite far. Please remember to take small bills to tip the staff, even if it is all-inclusive. All the staff were so friendly. Would probably stay here again if we go back to Cancun. Read less