Atelier Playa Mujeres

Cancun, Mexico

The hotel

All Inclusive. All-suite. All adults. This is the all-time luxury escape in Mexico. Seamlessly sweeping into the sands of Playa Mujeres, and the curacao-blue waters which wash it, this sparkling new hotel has upped the all-inclusive ante with its ATELIER Artist Service®, including extras like a pillow menu, daily restocked bar, pool concierge, and 24-hour room service. Showcasing the region’s art, culture, and natural beauty, it’s also been designed to provide the ultimate in indulgences, with semi-sunken sun loungers, four-poster daybeds, and a mix of Mexican and global gourmet menus in its complimentary dining venues (plus the exquisite creations of celebrity chef Edgar Nunez at María Dolores® if you fancy treating yourself).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located within the exclusive Playa Mujeres complex. Transfer time from Cancun Airport: 30 minutes.

Hotel information

431 suites, dressed with avant-garde style furniture and Total-Rest Beds®. All with air-conditioning, smart TV, stocked mini-bar with water, sodas, beer and juice (refilled daily) digital alarm clock and USB ports, safe, 1 king-size bed, or 2 queen-size beds, sleeping maximum 3 adults. Every suite has a large bath, double sinks, a rain style shower and bathrobes. Junior Suites enjoy views of the ocean or golf course. 

All Inclusive of: all meals at 7 different restaurants, Coffee corner, and all beverages, including top shelf brands, at 6 bars. Mini-bar with water, soft drinks, beers and juice, restocked daily. Complimentary WiFi. Non-motorised sports. Pool concierge. Use of the state-of-the-art gym. Art & Experience program which includes art tasting, the art of mixology, Caribbean rhythms and more. 24-hour room service.

Junior Suites Ocean View look out to the sea from a private balcony, have a generous working space and fine dining facilities.

Junior Suites Swim Out are spacious rooms that offer direct pool access to a semi-private swimming lane lane from a terrace. 

Rooftop Suites are also available, with a private rooftop terrace which features a plunge pool, shower, half bath and a pergola bed.

For the ultimate upgrade experience, INSPIRA Suites offer exclusive benefits and personalised service for that real 'wow' factor. Treat yourself to:

- INSPIRA Lounge access

- An exclusive section of the beach with Beach Concierge

- Exclusive daytime access to the infinity pool at El Cielo Sky Bar 

- Green Free®2, includes two golf rounds on stays of 7 nights or more in any INSPIRA Suite category

- Early check-in for arrivals before 12:00 pm (subject to availability).

8 restaurants; Mercado 19 (Mexican buffet restaurant). El Suspiro (International buffet during breakfast. Seafood à la carte during the afternoon). Takeshi (Asian cuisine). Cilento (Italian cuisine). Los Abrazos (South American grill). Alba (healthy bar). Limón Y Sal (gourmet snacks). María Dolores* (exclusive dining with celebrity chef Edgar Nunez; innovative Mexican cuisine). 7 bars including El Suspiro swim up bar, Don Fernando lobby bar, La Oficina, El Cielo sky bar and Bar de la Calle. Coffee shop. 24-room service.

Activity programme, happenings and events during the day and night.

1,360 sqm infinity pool. Spa*. Gym. Complimentary non-motorised water sports including including kayaks, snorkeling, stand-up paddle boards and beach tennis. Tennis and paddle ball courts. Motorised water sports*. Discounted green fees at 18-hole golf course designed by Greg Norman*. Art walk. Art & Design gallery*.

Complimentary WiFi in all rooms and common areas throughout the resort. Valet parking. Car rental*. Atelier-Estudio App that allows guests to check in remotely, pick their suite location, act as a digital key, E-chat with concierge and more

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1326)
  • Very good (131)
  • Average (66)
  • Poor (34)
  • Terrible (34)
Image of the Tripadvisor rating Excellent resort, spectacular stay

Oct 24, 2021 Daniel F

My wife and I visited in mid-October for 6 days to celebrate a milestone anniversary and birthday. We booked through Costco and had a reasonably priced deal that includes a massage and hotel transfer. From the moment we arrived till the time we left it felt like we were in a dream. The architecture, personnel, food, beach, suites, spa were all… Read more
My wife and I visited in mid-October for 6 days to celebrate a milestone anniversary and birthday. We booked through Costco and had a reasonably priced deal that includes a massage and hotel transfer. From the moment we arrived till the time we left it felt like we were in a dream. The architecture, personnel, food, beach, suites, spa were all spectacular. Several folks made our stay memorable: - Wendy, Ada, Carmen at the spa (we went twice for couples massages) - Rocio at the concierge desk - Freddy the bard tended at Suspero - Wait staff Rodrigo, Donovan, Willbert, Laura, Zoreida, Luis - Beach staff Jhordy, Diego - Martha's omelets at Mercado 19 We tried all the restaurants and also went to Kopai at the adjoining Estudio and would have gone there a couple of more times due to the quality of the Sushi. Definitely order room service at least for breakfast. We had coffee and croissants every day and enjoyed our morning routine of having coffee and croissants on our balcony. All the restaurants are fantastic. We plan to return in October of next year and may choose to do more sit down breakfasts rather than go for the buffet at Mercado 19. Don't get me wrong there was nothing wrong with it, just that the sitdown menu is more delectable. Some amazing tidbits: - Definitely have dinner at Suspero and sample the appetizers and main courses. We had some fantastic items like pulpo, scallops in coconut sauce, full fried fish - Cilento for Italian fare is phenomenal including their shrimp pasta and desserts - The steakhouse is amazing and all the steak cuts we ate were excellent - Definitely ask for specific tequila like Jose Cuervo or Agave Azul etc and they will gladly add it to your shots or cocktails. If you do not ask they will use anything the bartender feels like which is still fine. - Tip the staff handsomely and they will treat you like royalty (they treat everyone well, but they will definitely remember you if you tip well). Zoredia and Freddy made it a point to go across to the other Suspero entrance and get us a gold cart when we wanted to go to Kopai on our last evening. How sweet!! - The infinity pool and sky bar are amazing and if you are not inspira you can still go to the bar after 6 pm - We went as regular guests and after a sales pitch purchase a return package and got upgraded to inspira which was nice - Visit the church on the property at least to take pictures - Take long walks on the beach. The excellence resort is to the right as you walk onto the beach and is a nice walk - Folks tend to usurp pool loungers and beach cabanas in the morning by placing towels and then disappear. However, by afternoon things cleared up (this was October). - The food at Takeishi is fabulous but I would stay clear of the Indian food (i am Indian and the food was not up to the mark especially the gulab jamuns) - We picked up some sandwiches from Cafecito on our last day for the trip to the airport and they were just right. We learned that you can call ahead and have packed lunches set up by calling room service but that needs 24 hours notice. That is a nice touch. The only con I have is that the inspira lounge staff is not very helpful. They are polite but just do not appear to be as helpful as the rest of the staff which is very odd and management must look into it. For instance, we asked for information on packed lunches or account details and they did not offer much help! Other than that a fabulous vacation! We have already booked for next year :) Read less
Image of the Tripadvisor rating 50th Birthday Celebration - disappointing

Oct 22, 2021 NickyNoTooth

My wife and I recently stayed celebrating a special 50th birthday. It was an OK experience and I had even splurged to upgrade to the Inspira Club with access to the so called Inspira private pool. Turns out the Inspira pool is small, but it is nice and does have a great view of the ocean. However Quickly learned that they use it as a sales tool… Read more
My wife and I recently stayed celebrating a special 50th birthday. It was an OK experience and I had even splurged to upgrade to the Inspira Club with access to the so called Inspira private pool. Turns out the Inspira pool is small, but it is nice and does have a great view of the ocean. However Quickly learned that they use it as a sales tool to incentivise guests to take the torturous time share tour and listen to the 90 minute sales pitch. I learned the hard way that the promised 30-60 minute pitch is really closer to 3 hours. They offer Inspira pool day passes to any guests gullible enough to take the tour and sit thru the high-pressure sales pitch. What I'm about to share next really happened and it was shocking! One day at the pool bar I noticed two guys walking around filming each other constantly, they had some intrusive device with a boom mic and lights, looked expensive.... they filmed each other every minute including ordering drinks, engaging staff, talking with guest, dining in the restaraunt etc. you couldn't avoid them and it was very annoying. My wife commented to me several times informing me that it made her uncomfortable especially while at the pool in her swim suit. I talked to these guys and they said it was they're fifth visit this year to Altelier Mujeres property and they know the management very well. Well one afternoon, they were asked by a female guest to please stop filming her and her family, the guys apparently though it was funny and kept filming them. This lead to physical confrontation in the pool, right in front of my wife and I. Punches were thrown, I couldn't believe these guys would hit a woman and put her in a headlock.... it was seriously disturbing. A staff member was called and the situation eventually calmed down, management did nothing.... no one was ejected and you could cut the tension with a knife. The day was ruined and it was an extremely uncomfortable situation for everyone. I was really shocked that the hotel management didn't eject these guys after hitting another guest, especially a woman. I couldn't imagine what her husband felt like being on an expensive vacation having to stand-up to two guys beating up his wife and having to defend her honor. What has the world come to? Next time we visit Mexico we will try an alternative property, I was told the "Excellence" resort down the beach is truly a five star resort and would never tolerate this kind of behavior. Lastly, housekeeping took a shirt from my bathroom while cleaning and Im sure it was accident. I brought this up to the concierge and the concierge manager, neither seems to care and offered a discount on my next visit which they never sent the promised coupon nor would I ever consider visiting again. It's too bad because with the exception of the hotel management and useless concierge the other staff members work very hard and try to make your stay and experience positive. Management needs to do a better job leading by example. Inspira Club Concierge is the worst! Read less
Image of the Tripadvisor rating Another amazing vacation at the Atelier

Oct 22, 2021 Jones0319

Listen, if you want delicious fine dining, outstanding service, great amenities, gorgeous rooms, beautiful pool and beach, stop searching. This was our 34th time in the Cancun/ Riviera Maya area, 5th stay at the Atelier and 3rd time in 3 months. Simply, the Atelier is the best all-inclusive resort in Mexico. Just show up and I’m sure you will… Read more
Listen, if you want delicious fine dining, outstanding service, great amenities, gorgeous rooms, beautiful pool and beach, stop searching. This was our 34th time in the Cancun/ Riviera Maya area, 5th stay at the Atelier and 3rd time in 3 months. Simply, the Atelier is the best all-inclusive resort in Mexico. Just show up and I’m sure you will agree with me. Robert Jones Read less
Image of the Tripadvisor rating Lovely Stay at Atelier!

Oct 22, 2021 Always_evamaria

In October I scheduled a trip to Atelier with my girlfriends for my bachelorette trip. We had such an enjoyable time. The food and dining outlets were set up to show you the true side of Mexico’s food culture and they were delicious. A few of the members of the team made a great impact on our stay. Andrés- who worked at the dance party’s and… Read more
In October I scheduled a trip to Atelier with my girlfriends for my bachelorette trip. We had such an enjoyable time. The food and dining outlets were set up to show you the true side of Mexico’s food culture and they were delicious. A few of the members of the team made a great impact on our stay. Andrés- who worked at the dance party’s and disco club was not only great at turning up the energy but also extremely personal. I watched him walk around snd talk with all guests remembering them by name. That is something that makes guest feel great and he didn’t even have a reservation list to work off! He actually got to know everyone traveling! Luis- the beach and Pool team were wonderful but specifically Luis and his team on our last day were so attentive and fun! They made the day. Our driver Cesar from Epic was also a blast and created a great experience for all of us. We really enjoyed the Pool and beach area and my favorite restaurant was La Cilento and Mercado 19. Thank you to a Atelier for a great girls weekend! Read less
Image of the Tripadvisor rating Vacation at atelier

Oct 21, 2021 Bruce731

Had a group of 8 stay at the inclusive hotel. The rooms were very nice and clean. We enjoyed going to the beautiful pool and beach every day. Ivan served us cold drinks in the pool. Ricardo made sure those drinks stayed filled and supplied food poolside as well. Marcos surprisingly remembered our names, made bracelets for members in our group, and… Read more
Had a group of 8 stay at the inclusive hotel. The rooms were very nice and clean. We enjoyed going to the beautiful pool and beach every day. Ivan served us cold drinks in the pool. Ricardo made sure those drinks stayed filled and supplied food poolside as well. Marcos surprisingly remembered our names, made bracelets for members in our group, and we had a great chat . Henrique also made sure to take care of us at the sky bar. Beautiful view. Beautiful time. Takeshi and the Italian place had the best food. The filet at the Italian place was delicious. They had a hard time seating us because of our large group. We weren’t able to make reservations so I had to asks the hostesses when the best times to come would be. Make sure to leave the different lights on in your room if you want it to be clean or not to be bothered. Read less