Atelier Playa Mujeres

Cancun, Mexico

The hotel

All Inclusive. All-suite. All adults. This is the all-time luxury escape in Mexico. Seamlessly sweeping into the sands of Playa Mujeres, and the curacao-blue waters which wash it, this sparkling new hotel has upped the all-inclusive ante with its ATELIER Artist Service®, including extras like a pillow menu, daily restocked bar, pool concierge, and 24-hour room service. Showcasing the region’s art, culture, and natural beauty, it’s also been designed to provide the ultimate in indulgences, with semi-sunken sun loungers, four-poster daybeds, and a mix of Mexican and global gourmet menus in its complimentary dining venues (plus the exquisite creations of celebrity chef Edgar Nunez at María Dolores® if you fancy treating yourself).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located within the exclusive Playa Mujeres complex. Transfer time from Cancun Airport: 30 minutes.

Hotel information

431 suites, dressed with avant-garde style furniture and Total-Rest Beds®. All with air-conditioning, smart TV, stocked mini-bar with water, sodas, beer and juice (refilled daily) digital alarm clock and USB ports, safe, 1 king-size bed, or 2 queen-size beds, sleeping maximum 3 adults. Every suite has a large bath, double sinks, a rain style shower and bathrobes. Junior Suites enjoy views of the ocean or golf course. 

All Inclusive of: all meals at 7 different restaurants, Coffee corner, and all beverages, including top shelf brands, at 6 bars. Mini-bar with water, soft drinks, beers and juice, restocked daily. Complimentary WiFi. Non-motorised sports. Pool concierge. Use of the state-of-the-art gym. Art & Experience program which includes art tasting, the art of mixology, Caribbean rhythms and more. 24-hour room service.

Junior Suites Ocean View look out to the sea from a private balcony, have a generous working space and fine dining facilities.

Junior Suites Swim Out are spacious rooms that offer direct pool access to a semi-private swimming lane lane from a terrace. 

Rooftop Suites are also available, with a private rooftop terrace which features a plunge pool, shower, half bath and a pergola bed.

For the ultimate upgrade experience, INSPIRA Suites offer exclusive benefits and personalised service for that real 'wow' factor. Treat yourself to:

- INSPIRA Lounge access

- An exclusive section of the beach with Beach Concierge

- Exclusive daytime access to the infinity pool at El Cielo Sky Bar 

- Green Free®2, includes two golf rounds on stays of 7 nights or more in any INSPIRA Suite category

- Early check-in for arrivals before 12:00 pm (subject to availability).

8 restaurants; Mercado 19 (Mexican buffet restaurant). El Suspiro (International buffet during breakfast. Seafood à la carte during the afternoon). Takeshi (Asian cuisine). Cilento (Italian cuisine). Los Abrazos (South American grill). Alba (healthy bar). Limón Y Sal (gourmet snacks). María Dolores* (exclusive dining with celebrity chef Edgar Nunez; innovative Mexican cuisine). 7 bars including El Suspiro swim up bar, Don Fernando lobby bar, La Oficina, El Cielo sky bar and Bar de la Calle. Coffee shop. 24-room service.

Activity programme, happenings and events during the day and night.

1,360 sqm infinity pool. Spa*. Gym. Complimentary non-motorised water sports including including kayaks, snorkeling, stand-up paddle boards and beach tennis. Tennis and paddle ball courts. Motorised water sports*. Discounted green fees at 18-hole golf course designed by Greg Norman*. Art walk. Art & Design gallery*.

Complimentary WiFi in all rooms and common areas throughout the resort. Valet parking. Car rental*. Atelier-Estudio App that allows guests to check in remotely, pick their suite location, act as a digital key, E-chat with concierge and more

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (1132)
  • Very good (124)
  • Average (62)
  • Poor (33)
  • Terrible (34)
Image of the Tripadvisor rating Simply amazing!

Jul 27, 2021 victoriapuperi

The Hotel is just perfect. Its very clean, peaceful and the decoration is beautiful. The Staff is super friendly and helpful. Everyone is so nice. We loved all the restaurants and the food is fantastic (literally all the meals were so good). Would’t change a thing about our stay. Recommend Atelier to everyone and would definitely come back. A… Read more
The Hotel is just perfect. Its very clean, peaceful and the decoration is beautiful. The Staff is super friendly and helpful. Everyone is so nice. We loved all the restaurants and the food is fantastic (literally all the meals were so good). Would’t change a thing about our stay. Recommend Atelier to everyone and would definitely come back. A special shout out to Ivette, the hostess at El Suspiro restaurant. She is so nice and complimented my pineapple earrings. Thank you for everyone who made this vacation unforgettable for me and my mom! Gracias! Read less
Image of the Tripadvisor rating Lots of Potential

Jul 25, 2021 Jessica M

The resort itself is beautiful and the landscaping is incredible. However, the resort is too large compared to the amount of staff that they have working. We waited 3 hours to check in and once checked I we were very disappointed with our “ocean view” room on the 2nd floor where you can hardly see the ocean. We asked to move and we’re told it was… Read more
The resort itself is beautiful and the landscaping is incredible. However, the resort is too large compared to the amount of staff that they have working. We waited 3 hours to check in and once checked I we were very disappointed with our “ocean view” room on the 2nd floor where you can hardly see the ocean. We asked to move and we’re told it was too late in the day (their fault) and agreed to move us 2 days later. Staff is accommodating, but only with a little push. Lots of waiting almost everywhere we went. No reservations at restaurants sounds nice, but you just end up waiting. The entertainment is the best part of the hotel Alejandro Avocado and Hermey were great and we really enjoyed the circus but go early and wear a mask (they don’t tell you ahead of time) The bartenders are over worked and they don’t put any alcohol in the drinks. Every drink is watered down, but we loved Carlos he works VERY hard. People also pay the attendants to reserve chairs for them and then complain when other people saved their own chairs. I had an attendant come up to me (per the request of another guest) advising you cannot reserve chairs and that I needed to leave my chair. This was very rude and completely unacceptable. The food by the pool is all not very good and you wait a really long time for fried food. Better off getting Italian for lunch. The only really good restaurant is Takeshi. Overall not impressed. There are better resorts in Cancun. Read less
Image of the Tripadvisor rating The most perfect wedding and holiday

Jul 24, 2021 kalissea Washington, United States

Everything about our stay was incredible. We found Atelier through a Costco review and after looking for all-inclusive hotels with beautiful beaches. Atelier pays attention to detail in ways I have never experienced at other hotels and they truly make you feel like you're at home. We had a beach wedding ceremony there and it was absolutely… Read more
Everything about our stay was incredible. We found Atelier through a Costco review and after looking for all-inclusive hotels with beautiful beaches. Atelier pays attention to detail in ways I have never experienced at other hotels and they truly make you feel like you're at home. We had a beach wedding ceremony there and it was absolutely perfect. Thank you to Shayli for connecting us to Marcos, our hero, who helped us plan the wedding of our dreams. Marcos Read less
Image of the Tripadvisor rating Best trip ever

Jul 24, 2021 Roving01157007459 Oahu, Hawaii

I was here for a get away with my husband a few months ago and we had the most amazing time. From the beautiful resort rooms to the fitness center to the SPECTACULAR service our trip was a dream. One particular worker, Hervey offered great advise for activities which led my husband and I to having a trip even more amazing than we ever imagined!
Image of the Tripadvisor rating Great Experience

Jul 24, 2021 sydneym709

Had such an amazing time! The room was very spacious and clean, very sanitized. We had a wonderful stay. A weekend with the girls. We also had a great experience because of one of the staff members Herby. We will definitely come back.