Atelier Playa Mujeres

Our vacation at Atelier Playa Mujeres was better than we could have hoped for. The resort was beautiful and well maintained and the Rooftop Suite, in which we stayed, was wonderful with an amazing view of the ocean. The staff worked hard to up keep the beach and make sure visitors had all they food and drinks they desired. one of the highlights of our time there was visiting Lucio at Cafecito (Atelier's coffee shop). Lucio isn't just a barista, he is a master craftsman. My wife and I would stop by in the morning for a fresh cup of coffee and pastries and Lucio would greet us warmly and meticulously prepare whatever we asked for. French press one morning and lattes and macchiato another. The service, cuisine, and experience are incredible and we can't wait to return. Read less

This was our first time visiting Cancun, and Atelier definitely set the bar high! Highlights: -The ambiance and decor were to die for in nearly every inch of the resort. -The room was spacious, comfortable, and clean. -The staff was friendly and accommodating. A few who we felt went above and beyond: Kira from activities- She consistently recognized us and said hi every time we passed her. Josue and Jessica from Bar de la Calle- They made amazing drinks and seemed to really enjoy coming up with something both beautiful and tasty for us when we said to surprise us. Sergio from Don Fernando- He was able to get us into the tequila tasting even though we didn't schedule. Finally Jesus from the beach cocktail service- He recognized us each day, was friendly, and kept our drinks full. -The food was absolutely delicious in each of the restaurants. We enjoyed everything we had including the food service at the pool and beach. The value for this resort truly lies in the creativity of the food if you enjoy more than mass prepared 'buffet' like options. The drinks were also noteworthy with a wide variety of liquors to choose from. -The beach was kept so clean and the staff responded to pretty much every request. Additionally, we were able to just relax without having to constantly turn down people selling things. Only a few drawbacks- -We weren't told that you have to sign up for some of the activities ahead of time, so there were a few things we didn't get to participate in. -The king size swim up suite was nice, but next time I will save the premium price of it because the water was too cold to enjoy swimming out of it. We were able to to swim at the main pool and even at the beach, but couldn't handle the frigid temp of the swim-out suite water. -Despite the food being amazing everywhere, the service wasn't consistent in the restaurants. Takeshi and El Suspiro were AMAZING in every aspect, but the service at Cilento and Los Abrazos was lacking. -If you purchase a massage or any of the other spa services, you also get to enjoy their spa amenities like the steam room, jacuzzi, etc. I had a massage and then went to enjoy the spa, but was escorted through out each amenity and given an allotted amount of time to use it (5-15 minutes). It felt unusual since every other time I've visited a spa, I was able to enjoy the amenities at my leisure. -The last drawback that has been mentioned quite a bit is the amount of noise and light in the rooms. The sound seems to carry in the hallway outside the rooms, so expect to hear the partiers carrying on after the bars and restaurants close each night. As for the light, it took a night or 2 to find all the switches for the room, but after they were all shut off, the alarm clock was unplugged, and the phone covered up with a towel, the only light still showing was from the closet. The light in the closet didn't shut off when the doors were closed. Again, our overall experience was amazing and we look forward to visiting again in the near future. Read less

Passamos o Reveillon de 2021 no hotel, em um total de 9 noites no Atelier e, no geral, foi absolutamente incrível. Essa foi nossa primeira vez no México e realmente, gostamos muito! Destaques positivos Quarto: reservei uma Suite Junior, com uma cama confortável e amplo quarto, com excelentes amenities da Molton Brown. Restaurantes: Diversos restaurantes com culinária mexicana, italiana, asiática, churrascaria e frutos do mar. Todos com menu a la carte e com pratos bem preparados e muito saborosos. Quero destacar o excelente, simpático e profissional atendimento da Karla, Monica, Olga e dos bons drinques do bartender Ervin ,do SkyBar, Inspira Pool. Além do atendimento de Lluvia, Fabiola e Julio no restaurante El Suspiro. Destaques negativos: Piscinas: poderiam ser aquecidas, tanto as piscinas principais, assim como a Inspira Pool. Entretenimento: Falta mais música ao vivo, com Djs e bandas, além de shows na praia e piscina. Gostamos e voltaremos em breve. Recomendo! ——————————————————————— New Year's Eve 2021 and January Vacation! We spent New Year's Eve 2021 at the hotel, for a total of 9 nights at the Atelier and, in general, it was absolutely incredible.This was our first time in Mexico and we really enjoyed it! Positive highlights Room: I booked a Junior Suite, with a comfortable bed and a large room, with excellent Molton Brown amenities. Restaurants: Several restaurants with Mexican, Italian, Asian, steakhouse and seafood. All with a la carte menu and with well prepared and very tasty dishes. I want to highlight the excellent, friendly and professional service provided by Karla, Mônica, Olga and the good drinks from the barman Ervin, from SkyBar, Inspira Pool. In addition to the assistance of Lluvia, Fabiola and Julio at the El Suspiro restaurant. Negative highlights Pools: can be heated, both as main pools, as well as an Inspira pool. Entertainment: There is a lack of more live music, with DJs and bands, as well as shows on the beach and pool. We like it and will be back soon. I recommend! Read less

Just returned from 8 nights at Atelier and overall, it was absolutely amazing. A few highlights: Room: I booked a Junior Swim Out King room and it was really incredible. Huge room, super comfy bed, and the swim out pool was perfect. I spent a lot of time lounging on the day bed outside. I'm a sucker for a great bathtub, and this room definitely had one - I took a bath every single day, and have been trying to find the bath salts provided since I got home! Pro tip: if you're booking the swim out room (which I really do recommend), ask for one on the south side of the hotel, to ensure you get the maximum sunshine hours. Food: Hands down the best food I've ever had at an all-inclusive. Suspiro breakfast by the beach was the best possible way to start the day (it was hard coming home and not having anyone bring me fresh-squeezed OJ and warm croissants), and all the dinner restaurants were amazing as well. I ate at the Italian restaurant three times, Japanese twice (don't miss the yuzu dessert!), and the steakhouse and Maria Dolores once each. I don't think Maria Dolores is really much better than the other restaurants - slightly more interesting/inventive food, but if you'd prefer not to pay extra, you're not really missing out. My four-course meal for one ended up being ~$50 plus tip, so it's not a huge outlay to try something a little different. I only had room service once (I ordered a steak and they only offered it medium-well or well done, which isn't ideal for this medium-rare eater). The beach lunch menu is pretty minimal and wasn't at the same level as the rest of the food. Staff: Absolutely fantastic overall. From the moment you walk into the hotel until the moment you leave, everyone is friendly, smiling and wishing you a good morning/afternoon/evening. I never saw a single staff member without a mask. Property: Really, really beautiful. The room hallways look like the world's fanciest mall (in a good way - gorgeous plants everywhere!) and it's very open to the elements (great airflow, which was really nice for Covid reasons). Just truly beautifully designed. The beach is gorgeous, with the softest sand I've ever seen and crystal clear water. They do a great job keeping up with the seaweed, as well - this has been a problem at every Cancun hotel I've stayed at, and you're never going to be able to get rid of it entirely. Room for Improvement - These are minor issues, but were noticeable enough that I think they're worth mentioning: - If you're unlucky enough to be roomed next to loud/chatty people, you will not have a moment's peace. The second half of my trip, the swim out area of my room was basically ruined by the extremely loud drunk Southerners two rooms down screaming that they needed booze and bragging about how drunk they got on the golf course. Some additional soundproofing within the rooms would also be much appreciated. I ended up needing earplugs every night due to people being loud in the hallways, partying in the room next door, or the constant sound of water from showers in the rooms above me (maybe my room was below a water main?) There was also no way to turn off the fan above my bed (I tried every switch in the room at least five times), and the magnet closures on the closet and minibar both broke early in my stay and weren't fixed (I was able to get the minibar to stay closed with a washcloth jammed in there, but the closet leaked light into the room every night). WiFi is terrible in the swim out area. They (very loudly) spray for mosquitos in the afternoons, but this just serves to push all the mosquitos directly toward the rooms. - Every waiter and hostess at the restaurants seemed confused as to why I was dining alone, and I was directly asked twice by waiters (once at the beach and once at the pool) "why are you by yourself?". This was incredibly obnoxious - it's none of their business why I'm traveling alone, and I really resented the question. There were also zero wines available in a half-bottle or by the glass (except the mediocre house wines) - this was really disappointing as a wine lover. I would've really appreciated being able to drink Italian wine at the Italian restaurant - I asked for a glass of Nebbiolo my first time there and was told, "we only have it by the bottle, so not for you". Hmmm. - Prepare to answer the question "do you have any allergies" at least twice every time you eat (by the hostess and again by the waiter). It's great that they check, but it'd be nice if they could communicate so I don't have to keep repeating myself. - It'd be great if the Bali beds could have cushions swapped out after a rainy night, so you aren't sitting on soggy cushions all morning. In addition, ties instead of Velcro closures would be way better (the Velcro makes them useless in the wind). - There's a proprietary app that you're encouraged to use but it's terrible - basically no functionality at all. - By far the most useful thing to have in the room would be a MAP OF THE HOTEL. It took me until halfway through my trip to be able to figure out where things are. Something as simple as a list of restaurants and their operating hours and floor would even help. Overall: This trip was amazing. Even with the less-than-ideal items above, I had a truly fantastic vacation. I'll definitely be back - maybe next time with the rooftop suite, to cut down on noise from my next-door neighbors. Read less