Atelier Playa Mujeres

Cancun, Mexico

Virgin rating

The hotel

All Inclusive. All-suite. All adults. This is the all-time luxury escape in Mexico. Seamlessly sweeping into the sands of Playa Mujeres, and the curacao-blue waters which wash it, this sparkling new hotel has upped the all-inclusive ante with its ATELIER Artist Service®, including extras like a pillow menu, daily restocked bar, pool concierge, and 24-hour room service. Showcasing the region’s art, culture, and natural beauty, it’s also been designed to provide the ultimate in indulgences, with semi-sunken sun loungers, four-poster daybeds, and a mix of Mexican and global gourmet menus in its complimentary dining venues (plus the exquisite creations of celebrity chef Edgar Nunez at María Dolores® if you fancy treating yourself).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located within the exclusive Playa Mujeres complex. Transfer time from Cancun Airport: 30 minutes.

Hotel information

431 suites, dressed with avant-garde style furniture and Total-Rest Beds®. All with air-conditioning, smart TV, stocked mini-bar with water, sodas, beer and juice (refilled daily) digital alarm clock and USB ports, safe, 1 king-size bed, or 2 queen-size beds, sleeping maximum 3 adults. Every suite has a large bath, double sinks, a rain style shower and bathrobes. Junior Suites enjoy views of the ocean or golf course. 

All Inclusive of: all meals at 7 different restaurants, Coffee corner, and all beverages, including top shelf brands, at 6 bars. Mini-bar with water, soft drinks, beers and juice, restocked daily. Complimentary WiFi. Non-motorised sports. Pool concierge. Use of the state-of-the-art gym. Art & Experience program which includes art tasting, the art of mixology, Caribbean rhythms and more. 24-hour room service.

Junior Suites Ocean View look out to the sea from a private balcony, have a generous working space and fine dining facilities.

Junior Suites Swim Out are spacious rooms that offer direct pool access to a semi-private swimming lane lane from a terrace. 

Rooftop Suites are also available, with a private rooftop terrace which features a plunge pool, shower, half bath and a pergola bed.

For the ultimate upgrade experience, INSPIRA Suites offer exclusive benefits and personalised service for that real 'wow' factor. Treat yourself to:

- INSPIRA Lounge access

- An exclusive section of the beach with Beach Concierge

- Exclusive daytime access to the infinity pool at El Cielo Sky Bar 

- Green Free®2, includes two golf rounds on stays of 7 nights or more in any INSPIRA Suite category

- Early check-in for arrivals before 12:00 pm (subject to availability).

8 restaurants; Mercado 19 (Mexican buffet restaurant). El Suspiro (International buffet during breakfast. Seafood à la carte during the afternoon). Takeshi (Asian cuisine). Cilento (Italian cuisine). Los Abrazos (South American grill). Alba (healthy bar). Limón Y Sal (gourmet snacks). María Dolores* (exclusive dining with celebrity chef Edgar Nunez; innovative Mexican cuisine). 7 bars including El Suspiro swim up bar, Don Fernando lobby bar, La Oficina, El Cielo sky bar and Bar de la Calle. Coffee shop. 24-room service.

Activity programme, happenings and events during the day and night.

1,360 sqm infinity pool. Spa*. Gym. Complimentary non-motorised water sports including including kayaks, snorkeling, stand-up paddle boards and beach tennis. Tennis and paddle ball courts. Motorised water sports*. Discounted green fees at 18-hole golf course designed by Greg Norman*. Art walk. Art & Design gallery*.

Complimentary WiFi in all rooms and common areas throughout the resort. Valet parking. Car rental*. Atelier-Estudio App that allows guests to check in remotely, pick their suite location, act as a digital key, E-chat with concierge and more

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1806)
  • Very good (165)
  • Average (77)
  • Poor (40)
  • Terrible (40)
Image of the Tripadvisor rating Treat yourself and go to atelier!!

May 16, 2022 F868RJjenniferh

I have been to several all inclusives and this is definitely the best all around….the food is really delicious especially el Mercado if you love Mexican food! Alejandro with the entertainment staff was always super kind and accommodating! He reminded me of how fun it is to exercise in the pool. Luis Ku at el cielo was exceptionally lovely, kind,… Read more
I have been to several all inclusives and this is definitely the best all around….the food is really delicious especially el Mercado if you love Mexican food! Alejandro with the entertainment staff was always super kind and accommodating! He reminded me of how fun it is to exercise in the pool. Luis Ku at el cielo was exceptionally lovely, kind, and fun!! So glad our week lined up with his time at el cielo. And Gabriela at El Cielo was so warm and funny and always made our time at the el cielo pool great! And Daniel at el cielo bar…thank you for so many delicious cocktails and making special non alcohol drinks too! Thank you to all the wonderful staff at Atelier! Read less
Image of the Tripadvisor rating Absolutely amazing!

May 16, 2022 shannonpP5447ZJ

We came to this resort for a wedding and have been Absolutely amazed at everything! The resort is beautiful. The rooms are stunning and the service is outstanding! We stayed in one of the Inspira rooftop suite and it’s beyond our wildest dreams. Our 2 butlers, Francisco and Martin have made our entire trip so memorable. They have made sure all our… Read more
We came to this resort for a wedding and have been Absolutely amazed at everything! The resort is beautiful. The rooms are stunning and the service is outstanding! We stayed in one of the Inspira rooftop suite and it’s beyond our wildest dreams. Our 2 butlers, Francisco and Martin have made our entire trip so memorable. They have made sure all our needs are met and have given EXCEPTIONAL service! It happened to be my birthday while we were there and they made my day extra special with wine, flowers and a personalized card. Any questions we had or anything we needed, they took care of without hesitation! My husband surprised me with a massage and facial and it was the best massage I’ve ever had! Monica was my therapist and was phenomenal! Even the 80s show was great! I highly recommend coming to this resort! Read less
Image of the Tripadvisor rating Invasion of privacy from hotel staff

May 15, 2022 Itravel2U2

With out a doubt this is a beautiful resort with amazing people. What makes this place be pleasant are the people that work in the service industry such as the pool and restaurant personal. I do want to take the time to recognize the following personal that made us feel like home: Luz-The Suspiró Restaurant James and Bricel and Gibretho from the… Read more
With out a doubt this is a beautiful resort with amazing people. What makes this place be pleasant are the people that work in the service industry such as the pool and restaurant personal. I do want to take the time to recognize the following personal that made us feel like home: Luz-The Suspiró Restaurant James and Bricel and Gibretho from the pool Jessica and Nancy from El Cafecito Chef Jose Luis Robles, Alberto,Oscar,Ricardo at Cala di luna restaurant. And Alex from the entertainment. Mauricio from El Mercado in the AM. The rating is a 5+ for them and their service. The poor rating is for the following event. Each person has a story of why they either liked or disliked a place. My experience started out fine until my sunglasses “disappeared” from my room (this was in evening time that the event happened) we proceeded to do their process we talked to a concierge manager then security came to our room to check our luggage and belongings to make sure they weren’t misplaced. They did not find them they told me they would do a further investigation and then they would get back to me in 48-72 hours. I did a daily check up on the investigation as I didn’t want to be forgotten. On the 3rd day a very unapologetic man told me that they did mot find out anything and that they could not take responsibility. They also “generously wanted to offer credit for the hotel” and that this gesture was generous as they weren’t at fault. That was a slap on the face as what they were offering was not even up to par of the sunglasses cost. I did talk to a higher up and they apologized for the inconvenience and that they would continue to investigate. These folks invaded my privacy twice when they took my sunglasses as they know the other part of the story. As I was reading other reviews in the past 9months money also tends to disappear. This incident made the stay so uncomfortable. I will NEVER return here due to lack of privacy on 2 different occasions. Also their rooms are inconsistent sometimes they put towels and snacks and their are times that they don’t even bother. I also on my second to the last day I was locked out of my room due to that they thought we were leaving that day when we were not leaving until the next day. Don’t even bother of putting the do not disturb light they will still knock your door a wake you up from your nap. Words of advise don’t take valuables and if you do LOCK them up. Read less
Image of the Tripadvisor rating What an experience - SO many Atelier personnel to thank!

May 15, 2022 taylormorganv Scottsdale, Arizona

Firstly, I would like to say that my overall experience at Atelier was unlike any other I've had before. From the hand towels and glasses of champagne upon arrival, to the phenomenal room and extravagant breakfast buffet, this resort is truly unlike any other. The other half, comes solely from the one of a kind staff. While there are… Read more
Firstly, I would like to say that my overall experience at Atelier was unlike any other I've had before. From the hand towels and glasses of champagne upon arrival, to the phenomenal room and extravagant breakfast buffet, this resort is truly unlike any other. The other half, comes solely from the one of a kind staff. While there are countless others that contributed to my time at Atelier, there are a few in particular that I would like to mention for their excellent service. -- Mr.Javier, our outstanding Beach waiter. With Javier as your server, you're guaranteed a great day in sand. He goes above and beyond for this guests, no matter the request (or how many) Javier continually exceeds expectations. -- Alex, my water aerobics KING! If you told me my sister, dad, uncles, and 30 other guests (female AND male) would be singing, dancing, and working out to Girls Just Wanna Have Fun, I would have laughed at you. Not as hard as I did with Alex though. -- Roberto (Aquaworld Sailing Director) took my family out on the water, pointing out sea turtles, sailing into the clear blue waters, and EVEN saving my Dad's hat. Awesome experience!! -- James & Jhordy, both create a top-notch Beach concierge. Nothing like a fresh towel, bottle, of water, and smile every day!! Also shoutout to Gilberto, who has established an excellent team who raised my standard of luxury service. -- Mr.Manuel, Mario, and Carolina from Takeshi, WHAT an experience! From the personalized message on the table, to the incredible sushi and spectacular Pad Thai. I will be back!! -- Bruno (from El Suspiro) and Daniel (from Cilento) - ensured my Grandpa felt the love with his Happy Birthday signs, the lovely Opera singing, and the Tequila/dessert pairing at the end of our meal. Experiences that will bring me back!! Read less
Image of the Tripadvisor rating Fantastic Vacation

May 15, 2022 W1289CDcarolync

To preface my review, I am a picky traveler and really like nice details, beautiful and clean resorts, and fantastic service. I have stayed at several all-inclusive resorts in Mexico, and Atelier is at the very top of my list! From the moment we arrived in our transfer, we were treated like absolute royalty. Check-in was smooth and quick and our… Read more
To preface my review, I am a picky traveler and really like nice details, beautiful and clean resorts, and fantastic service. I have stayed at several all-inclusive resorts in Mexico, and Atelier is at the very top of my list! From the moment we arrived in our transfer, we were treated like absolute royalty. Check-in was smooth and quick and our room was ready immediately (~12pm). We were in an Inspire Swim-out Suite. I highly recommend paying the extra amount to be an Inspira guest, as you get exclusive perks and treatment, such as access to the infinity pool and a private concierge service. Our room was beautiful, modern, clean, and beautifully decorated. The entire resort has impeccable decor and is absolutely spotless and clean. Service was excellent. From the beach service to the pool service to the concierge to the waiters/waitresses, everyone was absolutely fantastic and did everything they could to accommodate anything you wanted and/or needed. I am a foodie, and the food, for the most part, was absolutely excellent. I was not crazy about Los Abrazos (steakhouse), though Mercado 19, Il Cilento, Takeshi, El Suspiro, room service, beach-side food, etc. were all excellent. Our experience at Maria Dolores was second to none. Some of the best food and absolutely the most luxurious dining experience we have ever had in our entire lives. The attention to detail in the plating and in the service is like something you've never seen before. The food, too, was delicious. The one thing I will note is that the Estudio (family) side of the resort has a drastically different vibe/service than the Atelier (adult-only) side. Keep this in mind if you are traveling without kids and I would encourage staying on the Atelier side for meals and day-time activities! All in all, I cannot recommend this resort enough. I seriously did not have one complaint for the entirety of my stay! I would absolutely go back! Read less