Hilton Back Bay

Boston, USA

Virgin rating

The hotel

The Hilton Back Bay hotel is ideally located in the heart of the city's most picturesque neighbourhood just steps away from the great shopping of the Prudential center, Copley plaza and Newbury street just minutes away. With Boston being such a ‘walkable’ city this hotel is perfect for first time visitors to get up close and personal with the city and from the upper floors of the hotel you have an excellent view of the Charles River and Fenway Park, home of the Red Sox. There is the nice addition of a heated indoor pool with Jacuzzi and during the summer months an outdoor sunbathing patio – very welcoming after all that walking. Casually elegant, the Forty Dalton restaurant have some very friendly bar staff on hand to whisk up a stunning cocktail and give you some tips on what to see next during your stay. For further refreshment there is also a Starbucks® café in the lobby where you can get your favourite latte whilst using the free Internet facilities.

Amenities

  • Bar
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of historic Back Bay, close to Newbury Street boutiques and a 15 minute walk from the Common and Downtown. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

390 rooms on 26 floors with 3 lifts. All furnished with custom-designed Hilton Sereniy Bed, with air-conditioning, LCD flatscreen cable TV, clock/radio with MP3 connection, coffee maker, safe, hairdryer and iron and board. Standard Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Views of downtown Boston are available on floors 4–22.

Superior Rooms are 300–550 sq ft and have views of the Boston skyline, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Forty Dalton (American and International style cuisine, open for breakfast). Lobby café and bar (with Starbucks® coffee and an all-day menu). Corner Pantry (open 24 hours, grab-and-go food). Indoor swimming pool. Jacuzzi. Outdoor sunbathing patio (seasonal). Fitness centre. Complimentary WiFi in lobby. Laundry/dry-cleaning service*. Room service*. Self-parking $50 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1340)
  • Very good (1341)
  • Average (551)
  • Poor (221)
  • Terrible (130)
Image of the Tripadvisor rating Acceptable hotel, unacceptable practices.

May 5, 2022 Hrishikesh K St Louis, United States

The advantage of the hotel is that it is close to the convention center. However, the amenities in the room are dated. Even the phones are very old - and likely should be replaced. What put me off considerably is that there are many charges that were added on without explanation to the guest. For example, a daily parking charge was added, without… Read more
The advantage of the hotel is that it is close to the convention center. However, the amenities in the room are dated. Even the phones are very old - and likely should be replaced. What put me off considerably is that there are many charges that were added on without explanation to the guest. For example, a daily parking charge was added, without telling me, nor without me saying that I had a vehicle. Most hotels ask you if you are parking with them before adding such a charge. I had to call the front desk to ask them to take it off when I saw it on my checkout ledger. Second is this mandatory 'destination fee'. Looking at TripAdvisor, this is related to a certain amount off parking, and $20 at the gift shop. However, this is not told to the guests on checkin, nor on checkout. So in other words, the hotel is counting on guests to either ignore this charge, or not use it because they are not telling them, and by the time the guests check out, they are ready to leave and hence, its not worth discussing over. I enquired with the front desk what this fee was added for, and they were not able to explain it to me. How do you expect guests to use the services, when even the front desk does not know what this fee is for? I left a voicemail for the manager on his voicemail prior to writing a review, and they did not bother to call me back, hence, I had to write the review. I think the hotel is fine if you have no expectations and want to stay near the convention center. I will not stay here again, and will stay across the road at the Marriott or the Sheraton, despite being a Hilton Diamond member. Read less
Image of the Tripadvisor rating Surpassed expectations!!

May 1, 2022 494MarkM494 Nuneaton, United Kingdom

Pre arrival I had some difficulty even getting through to the hotel to speak in person but this was remedied by Patrick very swiftly and recovered. Our arrival was mid afternoon, the room was ready and very nicely decorated on the 18th floor, after settling in we visited the bar and had outstanding service from Desmond. He and the rest of the… Read more
Pre arrival I had some difficulty even getting through to the hotel to speak in person but this was remedied by Patrick very swiftly and recovered. Our arrival was mid afternoon, the room was ready and very nicely decorated on the 18th floor, after settling in we visited the bar and had outstanding service from Desmond. He and the rest of the team on shift could not have been more attentive. Most evenings during our stay we did have a drink on our return after being out and cannot fault the service from all we encountered including Desmond (another guy who looks very similar to him) and Pablo. Another lady who kindly served chilled water as soon as we sat down was also courteous and pleasant although I didn’t ever get her name. We only had breakfast once in the hotel and it was very enjoyable and Gloria our host was again like all other staff friendly and courteous. Despite having somewhat lower expectations given my pre-arrival dealings the hotel certainly redeemed itself. Having usually stayed at The Sheraton or Westin, I would have no hesitation in coming back to Hilton Back Bay merely on the service offered by the staff alone! Thanks for a great stay!! Read less
Image of the Tripadvisor rating Nice place

Apr 25, 2022 P5656MLjamesp Phoenix, Arizona

I’ve stayed at this property in previous years and it is just fine. The room was clean, the bed comfortable, plenty of towels and the interior was quiet. From the upper floors you can see all over Boston. The front desk employees were friendly and my housekeeper was outstanding. I would like to see a small microwave in room for a late night snack.… Read more
I’ve stayed at this property in previous years and it is just fine. The room was clean, the bed comfortable, plenty of towels and the interior was quiet. From the upper floors you can see all over Boston. The front desk employees were friendly and my housekeeper was outstanding. I would like to see a small microwave in room for a late night snack. While we are speaking of microwaves, the one in the pantry off the lobby is pretty rough. Also, there is not an over abundance of power outlets in my room. I had to use a 10 foot lightning cord to use my phone on the bed. Overall though, once again, I am quite happy with this property and had a great stay. Read less
Image of the Tripadvisor rating Not the best hotel of back bay

Apr 23, 2022 765serges Veyrier, Switzerland

This hotel is getting very old and struggles to recover from covid. Housekeeping cannot cope with demand, breakfast and room service do not exist, equipment and maintenance are in dire straits. To avoid in peak season (marathon, graduation, etc)
Image of the Tripadvisor rating Although the Hilton hotel is a very nice property, and very comfortable, we had a very serious problem with the Back Bay

Apr 22, 2022 susan r Quipos

We checked into the Hilton hotel last year for a one-week stay. Unfortunately my husband became very sick the second day we were there and needed to be hospitalized at Mass General. I stayed with him in the hospital. He ended up having a two weeks day. We try to cancel the rest of our days at the Hilton but they refused to give us our money back… Read more
We checked into the Hilton hotel last year for a one-week stay. Unfortunately my husband became very sick the second day we were there and needed to be hospitalized at Mass General. I stayed with him in the hospital. He ended up having a two weeks day. We try to cancel the rest of our days at the Hilton but they refused to give us our money back saying we were booked through a third-party. We were unaware of being booked through a third-party, Expedia or yelp etc. apparently this is a third-party used by the Hilton itself. After the countless phone calls, including to the hotel to the Hilton's main office to the president of Hilton, and numerous letters to the Hilton we still are not able to get our money refunded how much was it that was $1800 that we are missing now because my husband got sick and had to be hospitalized. This is terrible customer relations. Although we have been Hilton club members for many years we will never stay at a Hilton hotel again because of the way we were treated.. By the way this is the first negative review I have ever given a property however I feel that I must warn others away. Read less