Hilton Back Bay

Boston, USA

The hotel

The Hilton Back Bay hotel is ideally located in the heart of the city's most picturesque neighbourhood just steps away from the great shopping of the Prudential center, Copley plaza and Newbury street just minutes away. With Boston being such a ‘walkable’ city this hotel is perfect for first time visitors to get up close and personal with the city and from the upper floors of the hotel you have an excellent view of the Charles River and Fenway Park, home of the Red Sox. There is the nice addition of a heated indoor pool with Jacuzzi and during the summer months an outdoor sunbathing patio – very welcoming after all that walking. Casually elegant, the Forty Dalton restaurant have some very friendly bar staff on hand to whisk up a stunning cocktail and give you some tips on what to see next during your stay. For further refreshment there is also a Starbucks® café in the lobby where you can get your favourite latte whilst using the free Internet facilities.

Amenities

  • Bar
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of historic Back Bay, close to Newbury Street boutiques and a 15 minute walk from the Common and Downtown. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

390 rooms on 26 floors with 3 lifts. All furnished with custom-designed Hilton Sereniy Bed, with air-conditioning, LCD flatscreen cable TV, clock/radio with MP3 connection, coffee maker, safe, hairdryer and iron and board. Standard Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Views of downtown Boston are available on floors 4–22.

Superior Rooms are 300–550 sq ft and have views of the Boston skyline, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Forty Dalton (American and International style cuisine, open for breakfast). Lobby café and bar (with Starbucks® coffee and an all-day menu). Corner Pantry (open 24 hours, grab-and-go food). Indoor swimming pool. Jacuzzi. Outdoor sunbathing patio (seasonal). Fitness centre. Complimentary WiFi in lobby. Laundry/dry-cleaning service*. Room service*. Self-parking $50 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1311)
  • Very good (1326)
  • Average (537)
  • Poor (206)
  • Terrible (114)
Image of the Tripadvisor rating Great location, friendly staff.

Apr 11, 2021 passion4people Seattle, WA

Great location! Close to the Green T line, 5 minute walk. Taxi from airport was $38, Uber to airport $25 + tip. Walk to the Pru, Newbury St for shopping and Flour bakery/coffee is across the street. We used the T to get around and Uber when too tired. We walked a lot. Bed was OK and only feather pillows, I dislike. $20 a daily charge that we… Read more
Great location! Close to the Green T line, 5 minute walk. Taxi from airport was $38, Uber to airport $25 + tip. Walk to the Pru, Newbury St for shopping and Flour bakery/coffee is across the street. We used the T to get around and Uber when too tired. We walked a lot. Bed was OK and only feather pillows, I dislike. $20 a daily charge that we use a the restaurant was fine. Jorge and Emily had to help us at check in as our lovely corner room was no longer available. To get view we changed to a King size room instead. The view was lovely in room 2406. Jorge and Emily were helpful and fun to chat with as we returned from our adventures. Each day curious what we were up to and what restaurants we liked. Lots of college students and parents here doing tours, NorthEastern and many more. Happy to stay her again. Read less
Image of the Tripadvisor rating hilton hay back

Apr 2, 2021 isabellaangeles2423

The stay was great. There was a lack of amenities opened because of the pandemic but the stay was still well accommodated. I really enjoyed staying at Hilton Back Bay and I will be staying here again!
Image of the Tripadvisor rating Location is the Only good thing !! Worse experience

Mar 29, 2021 Gaptash

It was one of the worse experience at a Hilton I have stayed at many other places and given with Covid they should notified customers of the air conditioning not working , every day it’s oh we will fix it and never got fix , humid in the room, water back up in the tub , toilet made a flushing noise most of the time .. they need major improvements
Image of the Tripadvisor rating Perfect location

Mar 29, 2021 tash0ym Far Rockaway, New York

Hotel is located very close to many restaurants , a mall and a Few colleges . The two reasons I didn’t give the hotel five stars was one.. The front desk , they received an order for me and nobody reached out and when I inquired the front desk agent was very snippy . Second reason is the rooms are very hot, even when you do adjust the… Read more
Hotel is located very close to many restaurants , a mall and a Few colleges . The two reasons I didn’t give the hotel five stars was one.. The front desk , they received an order for me and nobody reached out and when I inquired the front desk agent was very snippy . Second reason is the rooms are very hot, even when you do adjust the temperature gauge in the room. Aside from those two small inconvenience, it was overall a great time and a nice property. Read less
Image of the Tripadvisor rating Nah, Go Elsewhere

Mar 28, 2021 bhink0506 Medford, New Jersey

Location was the best part about this hotel: short walk from the Prudential Building/Boyleston Street and to Northeastern University and BU. But there are many other hotel options in the same vicinity. The service/management was disappointing, not to mention the additional $56 parking fee. The room was very uncomfortable: it was 55 degrees outside… Read more
Location was the best part about this hotel: short walk from the Prudential Building/Boyleston Street and to Northeastern University and BU. But there are many other hotel options in the same vicinity. The service/management was disappointing, not to mention the additional $56 parking fee. The room was very uncomfortable: it was 55 degrees outside and the heater was on 75!! (tried to adjust it, but it did not work, so my sleep was very unpleasant). Additionally, we booked two rooms at the same time, and they were put on separate floors, despite us wanting to be close to one another. The hotel does not serve breakfast, either. Lastly, it was just so crowded. They were only running one elevator, so there was a line about 25 deep of people trying to get to their rooms. Avoid this place, please. Read less