Hilton Back Bay

Boston, USA

The hotel

The Hilton Back Bay hotel is ideally located in the heart of the city's most picturesque neighbourhood just steps away from the great shopping of the Prudential center, Copley plaza and Newbury street just minutes away. With Boston being such a ‘walkable’ city this hotel is perfect for first time visitors to get up close and personal with the city and from the upper floors of the hotel you have an excellent view of the Charles River and Fenway Park, home of the Red Sox. There is the nice addition of a heated indoor pool with Jacuzzi and during the summer months an outdoor sunbathing patio – very welcoming after all that walking. Casually elegant, the Forty Dalton restaurant have some very friendly bar staff on hand to whisk up a stunning cocktail and give you some tips on what to see next during your stay. For further refreshment there is also a Starbucks® café in the lobby where you can get your favourite latte whilst using the free Internet facilities.

Amenities

  • Bar
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of historic Back Bay, close to Newbury Street boutiques and a 15 min walk from the Common and Downtown. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

390 stylish rooms on 26 floors with 3 lifts. All furnished with custom-designed Hilton Sereniy Bed, with air-conditioning, LCD flatscreen cable TV, clock/radio with MP3 connection, complimentary WiFi, coffee maker, safe, hairdryer and iron and board. Standard Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 1 child. Views of downtown Boston are available on floors 4-22.

Forty Dalton Restaurant and bar (American and International style cuisine; open for dinner). Starbucks® lobby café. Indoor swimming pool. Jacuzzi. Outdoor sunbathing patio (seasonal). Fitness centre. Complimentary WiFi in lobby. Business centre. Babysitting service*. Laundry/dry-cleaning service*. Room service* (7:00am-midnight). Cash machine. Self-parking $43.00 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Please note: This hotel is 100% non-smoking.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1274)
  • Very good (1303)
  • Average (525)
  • Poor (194)
  • Terrible (100)
Image of the Tripadvisor rating Nice Hotel

Oct 13, 2019 jpgo3 Clinton, Mississippi

Stayed at this property last week while traveling on business. Arrived well before the 4:00pm checkin and was welcomed to an upgrade room with no problems. The Diamond lounge located off the lobby was nice and offered snacks, Coca-Cola products and Starbucks coffee. There are lots of great restaurants and coffee shops within a short walk of the… Read more
Stayed at this property last week while traveling on business. Arrived well before the 4:00pm checkin and was welcomed to an upgrade room with no problems. The Diamond lounge located off the lobby was nice and offered snacks, Coca-Cola products and Starbucks coffee. There are lots of great restaurants and coffee shops within a short walk of the hotel. Highly recommend! Read less
Image of the Tripadvisor rating So many mistakes.

Oct 9, 2019 PAT C Red Deer, Canada

Several calls to get service that had been mentioned when checking in, not giving us notice of the arrival of items that we had requested to be notified of, not showing up to take luggage out when we were going to airport.
Image of the Tripadvisor rating Great Stay

Sep 29, 2019 528tracyb Saint Louis, Missouri

Hotel was beautiful, front desk employees were so great, even though some of the customers weren’t so nice. Door man was awesome, sorry I missed him when I went back to tip him. Garage parking was was easy and convenient. Fenway in walking distance.
Image of the Tripadvisor rating Overpriced mediocrity that is customer service challenged.

Sep 23, 2019 durigirl1 tucson,az

As a long time Hilton Honors member, I was shocked by this property. We had stayed at other downtown Boston hotels at the same level that were far superior. Our room had 2 plastic cups and no towel bars. There was a notice about re using to save the planet. There was only one bellman per shift and often only one person on the desk. I counted 8… Read more
As a long time Hilton Honors member, I was shocked by this property. We had stayed at other downtown Boston hotels at the same level that were far superior. Our room had 2 plastic cups and no towel bars. There was a notice about re using to save the planet. There was only one bellman per shift and often only one person on the desk. I counted 8 people in line and one check in clerk. A guest told me he had been waiting an hour. Unacceptable! Getting a cab was a challenge as they were all parked at the Sheraton and often no one to call them. They need to take lessons from service from the Hampton Inns. Do not tell me next time will be better you blew your chance to make a good first impression. Read less
Image of the Tripadvisor rating Good sleep and health

Sep 23, 2019 YY_BKK

Very helpful staffs. We can enter the room at arrival at 11.30 am (before the expected time) and we could check out at noon 12.00 (because of attending the conference) which was later than normal check-out time (11.00 am). Fitness and pool was open for 24 hours (except during cleaning the pool) which was very convenient for all guests. Breakfast… Read more
Very helpful staffs. We can enter the room at arrival at 11.30 am (before the expected time) and we could check out at noon 12.00 (because of attending the conference) which was later than normal check-out time (11.00 am). Fitness and pool was open for 24 hours (except during cleaning the pool) which was very convenient for all guests. Breakfast was similar everyday with not many choices and during weekend breakfast was started on 7.00 am which is quite late for us because we had to attend the conference on 7.00 am. Read less