Hilton Back Bay

Boston, USA

The hotel

The Hilton Back Bay hotel is ideally located in the heart of the city's most picturesque neighbourhood just steps away from the great shopping of the Prudential center, Copley plaza and Newbury street just minutes away. With Boston being such a ‘walkable’ city this hotel is perfect for first time visitors to get up close and personal with the city and from the upper floors of the hotel you have an excellent view of the Charles River and Fenway Park, home of the Red Sox. There is the nice addition of a heated indoor pool with Jacuzzi and during the summer months an outdoor sunbathing patio – very welcoming after all that walking. Casually elegant, the Forty Dalton restaurant have some very friendly bar staff on hand to whisk up a stunning cocktail and give you some tips on what to see next during your stay. For further refreshment there is also a Starbucks® café in the lobby where you can get your favourite latte whilst using the free Internet facilities.

Amenities

  • Bar
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of historic Back Bay, close to Newbury Street boutiques and a 15 min walk from the Common and Downtown. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

390 rooms on 26 floors with 3 lifts. All furnished with custom-designed Hilton Sereniy Bed, with air-conditioning, LCD flatscreen cable TV, clock/radio with MP3 connection, coffee maker, safe, hairdryer and iron and board. Standard Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Views of downtown Boston are available on floors 4–22.

Superior Rooms are 300–550 sq ft and have views of the Boston skyline, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Forty Dalton (American and International style cuisine, open for breakfast). Lobby café and bar (with Starbucks® coffee and an all-day menu). Corner Pantry (open 24 hours, grab-and-go food). Indoor swimming pool. Jacuzzi. Outdoor sunbathing patio (seasonal). Fitness centre. Complimentary WiFi in lobby. Laundry/dry-cleaning service*. Room service*. Self-parking $50 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1309)
  • Very good (1323)
  • Average (535)
  • Poor (203)
  • Terrible (110)
Image of the Tripadvisor rating Dirty, Disgusting Room, Would NOT Recommend

Aug 1, 2020 SeetheWorldExplorer

The room was dirty, previous guests trash not removed. Bathroom had multiple long hairs left over from previous guests in the sink, shower, toilet and along the floor. Disgusting dark brown substance inside the communal shampoo and body wash dispensers inside the shower (obviously continually topped off but never actually cleaned) was absolutely… Read more
The room was dirty, previous guests trash not removed. Bathroom had multiple long hairs left over from previous guests in the sink, shower, toilet and along the floor. Disgusting dark brown substance inside the communal shampoo and body wash dispensers inside the shower (obviously continually topped off but never actually cleaned) was absolutely gross! This along with no housekeeping during a weeklong stay and inability to get new towels, new bar soap and have anyone remove trash was unacceptable. Additionally if you’re a Hilton Diamond member beware this hotel offers absolutely no benefits, no breakfast, no bottle water and no free parking and no upgrade without begging the front desk staff for any sliver of Hilton honors recognition. However this hotel is proud to charge an unwaiverable mandatory $25 resort fee, or urban destination fee, or whatever the catchphrase of the day might be, for absolutely no benefit. It’s a complete gimmick. Would absolutely not recommend this hotel and especially with a management team that ignored us and was blatantly rude when bringing up our stay problems. Don’t take my advice, just read the general managers canned response to every previous guests review to see how much they truly don’t care. These are difficult times for the travel industry and understandably challenging for travelers and hotel staff. However slapping a Lysol clean sticker on the door of a dirty room and being proud of it is unacceptable and I caution any future guests to be weary of expectations when staying here. I would highly recommend staying at another hotel in Boston. Read less
Image of the Tripadvisor rating Fabulous weekend with a PERFECT hotel choice

Jul 11, 2020 love4travel03 Montgomery, Alabama

We had an extremely early flight in to Boston and was worried about not being able to check in until 4pm. Hotel staff was absolutely amazing for the entire stay! We were able to check in early and we were always greeted with a smile as we were coming and going. We did have a fire alarm go off in the middle of the night but that was nothing that… Read more
We had an extremely early flight in to Boston and was worried about not being able to check in until 4pm. Hotel staff was absolutely amazing for the entire stay! We were able to check in early and we were always greeted with a smile as we were coming and going. We did have a fire alarm go off in the middle of the night but that was nothing that the hotel could help. We received a written apology the very next morning. The hotel is spotless and very comfortable. Room was huge and bathroom a little small compared to the size of the room. Hotel is centrally located to some great eating and shopping. We took an uber to Fenway because we were not sure how long it would take us and we ended up walking back. And we did the same for the Back Bay Amtrak Station. We have found our hotel for when we return in a couple of months. You will not have to look any further when it comes to comfort, affordability, location and a great hotel staff. Read less
Image of the Tripadvisor rating Fabulous staff

Mar 14, 2020 srittereiser Seattle, Washington

I’d recommend the Hilton Back Bay if you want fabulous service provided by their professional team. From reception to housekeeping and bartender this place is awesome. It is located close to attractions as well as the Colleges of Fenway.
Image of the Tripadvisor rating Rude

Mar 12, 2020 tomjF7721XF

The lady who answers the phone overnight is very rude and know nothing about customer service. Called to inquire she simply hang up the phone without even trying to listen . She needs to be fired . I Won't recommend staying here to anyone
Image of the Tripadvisor rating Convenient location with all basic needs well covered

Mar 9, 2020 108jeanclauden New York City, New York

Rooms have been renovated. Easy access to convention center, prudential center, copley and transportation. Food and beverage facilities limited to bar and breakfast room but many restaurants are available in the immediate area.