Hilton Back Bay

Boston, USA

The hotel

The Hilton Back Bay hotel is ideally located in the heart of the city's most picturesque neighbourhood just steps away from the great shopping of the Prudential center, Copley plaza and Newbury street just minutes away. With Boston being such a ‘walkable’ city this hotel is perfect for first time visitors to get up close and personal with the city and from the upper floors of the hotel you have an excellent view of the Charles River and Fenway Park, home of the Red Sox. There is the nice addition of a heated indoor pool with Jacuzzi and during the summer months an outdoor sunbathing patio – very welcoming after all that walking. Casually elegant, the Forty Dalton restaurant have some very friendly bar staff on hand to whisk up a stunning cocktail and give you some tips on what to see next during your stay. For further refreshment there is also a Starbucks® café in the lobby where you can get your favourite latte whilst using the free Internet facilities.

Amenities

  • Bar
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of historic Back Bay, close to Newbury Street boutiques and a 15 minute walk from the Common and Downtown. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

390 rooms on 26 floors with 3 lifts. All furnished with custom-designed Hilton Sereniy Bed, with air-conditioning, LCD flatscreen cable TV, clock/radio with MP3 connection, coffee maker, safe, hairdryer and iron and board. Standard Room with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Views of downtown Boston are available on floors 4–22.

Superior Rooms are 300–550 sq ft and have views of the Boston skyline, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Forty Dalton (American and International style cuisine, open for breakfast). Lobby café and bar (with Starbucks® coffee and an all-day menu). Corner Pantry (open 24 hours, grab-and-go food). Indoor swimming pool. Jacuzzi. Outdoor sunbathing patio (seasonal). Fitness centre. Complimentary WiFi in lobby. Laundry/dry-cleaning service*. Room service*. Self-parking $50 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1327)
  • Very good (1333)
  • Average (544)
  • Poor (215)
  • Terrible (120)
Image of the Tripadvisor rating Subpar Hilton

Oct 18, 2021 brmusicman Chicago, Illinois

Stayed here one night. The room was fine. The bed was very comfortable. There were plenty of outlets. Decor was modern, if on the dark side. The bathroom was less satisfying. The shower tiles and head appear to not have changed during renovation. The shower pressure was frustratingly uneven: strong one minute, and then down to a trickle a… Read more
Stayed here one night. The room was fine. The bed was very comfortable. There were plenty of outlets. Decor was modern, if on the dark side. The bathroom was less satisfying. The shower tiles and head appear to not have changed during renovation. The shower pressure was frustratingly uneven: strong one minute, and then down to a trickle a few seconds later. This cycle repeated over and over. Shampoo, conditioner, etc. were hung in the shower; I was disappointed that a full-service hotel like the Hilton did not provide lotion. Service needs work. The agent who checked me in was not hospitable. No welcome, no recognition of Hilton status, not even a "how is your day?". Instead, it was "ID and credit card.". Instead of "can I tell you about the hotel?", I was asked, "You know how breakfast works, right?". Sadly, this attitude was not limited to the check-in agent. Two housekeepers in the hall didn't even acknowledge my hello as I passed them. As I left, I asked the bellman for a taxi. He pulled out his phone and called a buddy and told me to wait 10 minutes. What? Only when I said that would not work did he go outside and get a taxi from the rank on the street. Good location in the Back Bay, close to lots. But for the expense, a subpar Hilton from both a facilities and (particularly) service perspective. Read less
Image of the Tripadvisor rating Dark room decor; Negative morning front desk manager

Oct 12, 2021 charlottefC2157DF

Supposedly modern decor was dark, black, and dreary; minimal natural light -- bedroom and especially bathroom. White sticky finger prints on thermostat a bit scary. Morning front desk manager during our stay was not service oriented; not a team player. Food too expensive, limited menu.
Image of the Tripadvisor rating Great family stay

Oct 11, 2021 mastinj2021 Rochester, New York

Took family to Boston for a long weekend. This hotel was great. Great workout and pool area, great food/beverage service. The room was spacious and modern. My kids had a great time, and you absolutely cannot beat the location. Thank you!
Image of the Tripadvisor rating Gret view from higher floor

Oct 10, 2021 AndreaF_11 La Plata, Buenos Aires, Argentina

I have ben here many timesI like this hotel and, this time, I find it cheaper than other I have looked for. Location is one of its advantages: uou are close to many restaurants and to many shops. Though Boylston and Newbery have suffered on account of Covid, hotel is close to many attractions, you can walk downtown and take the subway easily..… Read more
I have ben here many timesI like this hotel and, this time, I find it cheaper than other I have looked for. Location is one of its advantages: uou are close to many restaurants and to many shops. Though Boylston and Newbery have suffered on account of Covid, hotel is close to many attractions, you can walk downtown and take the subway easily.. From the Airport you have an underground station just in Prudential, quite close to HBB. Staff is very gentle and helpful. Breakfast is rather expensive but it is tasteful and staff is very kind. Room was recently refurbished : I prefer lighter colors but beds are comfy and the view is great. It lacks strong bed light or a good desk light: that should be improved. Again, the room is not very big but it is comfortable. The closet is too dark and again it should have any kind of light. Daily housekeeping was welcome. Read less
Image of the Tripadvisor rating Convenient location

Oct 6, 2021 dstanton1 Arlington TX

Back Bay is close to many attractions and the Hop On Hop Off Trolley literally stops outside the door. The bed quality was just ok, but there is daily housekeeping which we enjoyed for the first time since COVID while on vacation. There is no coffee in the lobby or any kind of Happy Hour. We would probably find a better hotel for the money next… Read more
Back Bay is close to many attractions and the Hop On Hop Off Trolley literally stops outside the door. The bed quality was just ok, but there is daily housekeeping which we enjoyed for the first time since COVID while on vacation. There is no coffee in the lobby or any kind of Happy Hour. We would probably find a better hotel for the money next time we visit however. Read less