Kimpton Marlowe Hotel

I booked the Kimpton Marlowe for a weekend trip back home with my boyfriend. I chose the Kimpton because I'm fond of the brand and the location in Cambridge. It's convenient to the airport, the train system, Downtown Boston and Cambridge. The room on the 3rd floor was big enough. The bed was hard, but it wasn't terrible. We had breakfast at the restaurant in the hotel and it was great. The walls are thin. At 2:30am we were woken up by what sounded like a group of girls chatting. We had to bang on the wall to get them to be quiet. Luckily they took the hint. We wanted ice to partake in some beverages from the mini bar. The ice buckets don't have plastic lining in them, gross. They need better signage for the hotel entrance. Two of my ubers drove right past it. Currently there's a sign that reads Kimpton Marlowe parking but it doesnt tell drivers to enter to pick up passengers. Parking was a nightmare. We opted for overnight valet. They say you should call 15 - 20 min ahead for your car. We called at 11:35am. At first I would put on hold by the front desk. After waiting for 5 minutes while they "helped another guest" I got tired of waiting so I hung up and called right back. When I called back they took my ticket number and indicated we should wait 15 minutes. It was 11:40am. We went downstairs at 12pm to check out. The line was awful. I get check out time is 12pm but they should get with the times and staff up or slip receipts under guests doors to expedite this. We tried the check out feature on the TV and it didn't work. At 12pm our car still wasn't ready. I tried to get in line to check with the front desk but there were 10 people ahead of me waiting to be helped by 2 people behind the desk. We then went to the valet and he told us the front desk FORGOT TO CALL OVER TO REQUEST MY CAR. How absurd after waiting the designated time. They assured us that the car would come up right away. At this point we were getting antsy because we had a 1:30 PM flight to catch. Our car eventually came up at 12:11 pm. Very frustrating. Read less

One night for business with a late arrival (and thankfully) a late checkout w/ wonderful service by all, esp. the front desk team of Keith and Kim. EVERYTHING worked as it should and staff arranged an extra blanket. Free HS Internet for IHG. Room service dinner was fine (I arrived after the eve. happy hour) and downstairs restaurant for a nice breakfast. Will stay again. Thanks to all. Read less

I have stayed at the Marlowe a few times before but it has been a few years and now I'm not sure why. We had an amazing stay! Staff were wonderful and gracious, our room was ready early and beautifully appointed and of course super clean. We stayed in an executive suit with fantastic views of the river. The room was spacious and the bed was hard to leave. My only compliant, and this is universal for most hotels, why so few hooks in the bathroom? We want to conserve, but have no where to hang the towels...it's a little thing and so minor. I had also forgotten all that Cambridge has to offer; go to Little Donkey for brunch and Oleana for dinner! Or any of the many wonderful choices. We had a night cap in Bambara, terrific cocktails. What can I say, we didn't want to leave and this will be our new go to in Boston! Read less