Patong Merlin Hotel

Phuket, Thailand

Virgin rating

The hotel

The Patong Merlin Hotel is situated just across from Patong Beach with rooms surrounding the resort’s large swimming pools. This exotic resort is the perfect location for those who want to be in the centre of the action where bars, restaurants and Thai shows surround the hotel. With an on-site gym, and a spa offering a wide range of treatments including traditional Thai massage, guests can choose to pamper and indulge themselves in peaceful surroundings, or simply relax with a cocktail at Sunset Bar. The hotel's four swimming pools include a swim-up bar and kids' pools, great for relaxing by day before stepping out into Patong's busy street markets, happy-go-lucky atmosphere and vibrant nightlife.

Amenities

  • Kids Club
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room
  • Internet Access
  • Laundry Service
  • No Smoking
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

Located right in the heart of Patong, just across from Patong Beach. Transfer time from Phuket Airport: 50 minutes.

Hotel information

448 rooms. All with a private balcony, individually controlled air-conditioning, complimentary WiFi, TV with satellite channels, pay-per-view films*, mini-bar*, tea/coffee-making facilities, safe and hairdryer. Standard Rooms have 1 king-size bed or 2 single beds, sleeping maximum 3 adults.

Standard Family Rooms are interconnecting standard rooms, with 1 king-size bed and 2 single beds, sleeping maximum 5 adults.

Superior Pool View Rooms have pool views, with 1 king size bed or 2 single beds, sleeping maximum 3 adults

Superior Family Rooms are interconnecting superior rooms, with 1 king-size bed and 2 single beds, sleeping maximum 5 adults.

Deluxe Rooms have pool or garden views and a rain shower. With 1 king-size bed or 2 single beds, sleeping maximum 2 adults.

Deluxe Pool Views Rooms have pool views. With 1 king-size bed or 2 single beds, sleeping maximum 2 adults.

Deluxe Pool Access Rooms are located on the ground floor and have direct access to the pool and swim up bar, with 1 king-size bed, sleeping maximum 2 adults.

Junior Suites have a separate living room, with 1 king-size bed, sleeping maximum 2 adults.

Family Suites have a living room area and 2 bedrooms with 1 king-size beds each, sleeping maximum 5 adults.

Executive Suites have a living room and dining area. With 1 king-size bed, sleeping maximum 3 adults.

Presidential Suite is located on the 2nd floor. With a living room and sofa and 2 bedrooms. With 1 king-size bed and 2 single beds, sleeping maximum 4 adults.

Coconut Coffee Shop (open all-day; Asian and International cuisine). Seaside Terrace (open for dinner; themed buffet). Café del Mar (open for lunch and dinner; sandwiches, snacks, pizzas and Italian ice cream). Lobby Lounge (open all-day, evening entertainment). Brew By The Falls (snacks,tea and coffee by the waterfall), Sunset Bar, Pool Bar (2 swim up bars located at pool 2 and pool 4).

4 swimming pools including kids' pools. Sukko Spa*. Gym. Kids' Club and playground. Thai cooking classes* (every Tuesday and Friday). Game room.

Complimentary WiFi throughout the resort. Laundry/dry-cleaning service*. Room service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (763)
  • Very good (822)
  • Average (330)
  • Poor (101)
  • Terrible (83)
Image of the Tripadvisor rating Love this place

May 22, 2022 MarieSymebert Sunbury, Australia

We have stayed at the Merlin a number of times and we noticed some changes this time. On arrival we were greeted by friendly staff and a welcome drink. Very refreshing. We were a group of 8 in 4 rooms. One of the rooms was a cheaper room due to budget but was upgraded without asking so we could all be accommodated together. Lovely gesture. … Read more
We have stayed at the Merlin a number of times and we noticed some changes this time. On arrival we were greeted by friendly staff and a welcome drink. Very refreshing. We were a group of 8 in 4 rooms. One of the rooms was a cheaper room due to budget but was upgraded without asking so we could all be accommodated together. Lovely gesture. The next morning we went for breakfast and noted that although there was a smaller spread available due to low occupancy, the options were wide and varied on a daily basis. The pools have been updated and a pool bar added to one of them. Housekeeping were lovely and friendly and we could not find any reason to fault the hotel. We will definitely be returning and the couple with us who had not stayed there before will also be going again. Read less
Image of the Tripadvisor rating Great location, beautiful gardens, good facilities, would we go back? Absolutely!

May 3, 2022 JCMartin Horsham, United Kingdom

Had adjoining rooms with pool view for family of four. Rooms were excellent and well equipped with TV, walk-in shower, fridge, A/C, huge beds and fast, reliable wi-fi. Hotel has four pools, certainly sufficient loungers during our stay but it was running under capacity due to covid. Location is ideal, far enough form town to be quiet but close… Read more
Had adjoining rooms with pool view for family of four. Rooms were excellent and well equipped with TV, walk-in shower, fridge, A/C, huge beds and fast, reliable wi-fi. Hotel has four pools, certainly sufficient loungers during our stay but it was running under capacity due to covid. Location is ideal, far enough form town to be quiet but close enough to walk in, in a few minutes. There are a couple of night markets nearby so easy to eat very cheaply, if you want. We also had a few meals at the hotel, they were good and reasonably priced; they do a range of lunchtime platters which are excellent value. The drinks prices were reasonable, more than the nearby bars but not so much that it made effort of leaving your lounger worthwhile. Part of the appeal of this hotel was the fact the pools were amongst mature gardens, they did not disappoint; hotels like this are hard to find withing reach of Patong town centre. My only criticism would be the breakfast selection, it was fine, but was hardly exceptional. Usual bacon, egg etc, pastries, local cuisine and choice of three fruits but I’ve come to expect more when staying at this level of hotel in Thailand. Wouldn’t look anywhere else for a trip to Patong with family, in fact already booked a return trip. Read less
Image of the Tripadvisor rating Another great stay

Apr 25, 2022 davidtR5635UL Melbourne, Australia

Another great stay at Patong Merlin Hotel. We have stayed here once before prior to Covid 19. Other than the fact that there wasn’t as many people at the resort, the hotel and service was of the same high standard. We had an interconnecting family room with 2 bathrooms and 2 small balconies overlooking the front pool closest to reception on the… Read more
Another great stay at Patong Merlin Hotel. We have stayed here once before prior to Covid 19. Other than the fact that there wasn’t as many people at the resort, the hotel and service was of the same high standard. We had an interconnecting family room with 2 bathrooms and 2 small balconies overlooking the front pool closest to reception on the 4th floor. Rooms are well maintained and had plenty of storage space. Air conditioning worked well in both rooms. We had rooms 4402 & 4403. The hotel has 3 amazing pools that all have deep ends and are nice and cool which is refreshing compared to a lot of Thailand hotel pools that have very warm swimming water. There was a small playground for 3-5 year old children, a new well equipped gym with a table tennis table and a new kids club. Unfortunately the kids club was not open during our stay which was a disappointment because our kids really enjoyed the daily activities on our last stay. The buffet breakfast was good and offered a wide variety of foods and a great egg station. The service at the pool bar was exceptional however the food was only average. Staff were very attentive and good at their jobs, in particular we had great service and would like to thank Shiela and Kaew and Sopa from the pool bar. The rooms and hotel are always clean and you could not fault the lovely room cleaners. The hotel has access both to the beach road and Rathuthit road which gives good access to shopping and the beach, and easy access to Otop markets directly across from the hotel. The Hard Rock Cafe was open as usual but the Burger King across the road and many other restaurants have closed or moved due to Covid. We in particular use to like eating at the Indian restaurant just outside Merlin called Indian delight which has closed and moved to the beach road about 50-100 metres north from Bangla road. The security guards at the front of the hotel and always greeted us and made us laugh. The beach and water quality in Patong is cleaner than usual but still the dirtiest beach in Phuket. The one thing we did miss from Patong Merlin was the buffet dinners they offered at the beach end of the resort. They also use to set up a chicken wrap station some days by the pool in the afternoon which is no longer available. Overall we had a great stay and look forward to returning again in the future. Many thanks to the staff and management. Read less
Image of the Tripadvisor rating Honestly - the worst hotel, it is like the Hard Rock Cafe is inside your hotel room - young children unable to sleep

Apr 23, 2022 Paulwwww Stoke-on-Trent, United Kingdom

Ok, I am in this hotel right night now, for another 4 nights.......upon checking in with two small children we asked for a quiet room, seems reasonable right........ however, when we got back to the the room around 9pm with tired children, they were unable to sleep due to the Hard Rock Cafe next door playing a live band every night. Ok, we are on… Read more
Ok, I am in this hotel right night now, for another 4 nights.......upon checking in with two small children we asked for a quiet room, seems reasonable right........ however, when we got back to the the room around 9pm with tired children, they were unable to sleep due to the Hard Rock Cafe next door playing a live band every night. Ok, we are on holiday right so fair enough to expect some noise, however, my issue with this is that hotel checking staff would be fully aware of the severe loud noise at night and didn’t for-warn us. That night when we called to ask when the noise would stop, it did stop at 11pm. We asked to move rooms, their answer was an extra payment, that’s not right when the hotel isn’t fully occupied and we have already paid 5,200 Baht per night. So now we are fully unpacked, in two interconnecting rooms, it too much hassle to move now, imagine moving 5 suitcases and stuff around....... To give some fair balance, the hotel is well situated, close to the beach (not on the beach) the pools are very good & perfect for swimming and relaxing. Breakfast is average I would say and about as expected. The rooms themselves are well appointed, clean, nice floors, good beds and bathrooms. To conclude, a nice hotel, however, no customer service whatsoever....we checked in with two small children & they still put us next to the Hard Rock Cafe which doesn’t become quiet until 11pm See the picture from our hotel balcony Read less
Image of the Tripadvisor rating patong merlin cancellation

Mar 17, 2022 ronnys971

I had a booking for March 17 , but due to circumstances ( a desease of family member ) I had to cancel this booking , but I had to pay the full amount , they will NEVER see me here again at PATONG MERLIN :-( so please patong merlin do something on your 7 days cancelation my bookingnumber was 5172440 sorry but im angry , you dont do that ,… Read more
I had a booking for March 17 , but due to circumstances ( a desease of family member ) I had to cancel this booking , but I had to pay the full amount , they will NEVER see me here again at PATONG MERLIN :-( so please patong merlin do something on your 7 days cancelation my bookingnumber was 5172440 sorry but im angry , you dont do that , certainly not with good customers Read less