Casablanca On The Ocean

This place was cheap, and the saying “you get what you pay for” really made sense when staying here. We stayed in townhouse 9, which I don’t know if the hotel actually maintains that room or if it’s the owners responsibility, but it was trashy. It was definitely a Monet; it looked good from afar in the pictures but up close it was a mess. The bathrooms were disgusting, pretty sure mold was in the showers. The walls were half way painted. The curtains didn’t even close all the way, and we were told there were beach towels and beach chairs. We were given camping chairs and little rags. As for the actual hotel, not impressive at all. It took me by surprise when I saw the lobby. It’s not grand at all, didn’t even make sense where to find the desk to check in, and there’s a law office inside? Random. But I ignored it and kept some high hopes for the beach. We went down to it, right through the back pool area and down a short path, which was probably the only redeeming feature of this place. The water was clear and beautiful and no seaweed was on the beach at all. But throughout the next few days it just kept accumulating and no one was picking it up or cleaning it, which was a little irritating. Now I can get over looks and cleanliness, but how the staff treated us was atrocious. The front desk lady was not pleasant at all when we first checked in. Hardly a grin when we were being completely cordial and excited that we were on vacation and staying on the beach. Having a first interaction with a staff member that acted like that left a bad taste in my mouth. You’d think you’d be nice to the people who are paying you to stay in your facility, right? Also, people were out at all hours of the night in the pool the first night we were there. So when we were in it past 11, when it technically was closed, a janitor came and yelled at us to get out. So we listened and were moving to the stairs to get out and she would not stop yelling at us. And finally the valet. It was cool that you didn’t have to park your car and walk and find it and all that. But when we left on Saturday for the airport we walked to the valet at 9:10 and there was ONE guy working. On a SATURDAY morning when most people leave to go home from their vacations. We got our car at 9:50 after multiple other people that were in line after us got there’s. So in conclusion, I’d just avoid this place and use your money on somewhere more sophisticated. Between the cleanliness, looks, and staff, I would literally would never stay here again and never recommend it to anyone. The only good thing was that it was on the beach and had a good view. But you can get that at any other hotel that was near it. Thanks for the stay Casablanca! Never again. Read less

Thankfully we only stayed ere for one night it’s an absolute dump!! Not as pictured, so old staff very unfriendly!!! Dirty through out da whole hotel, no soap or wash in our rooms, so dirty I didn’t even take off my clothes ! Hairs in shower, paint falling off da walls, leaking ceilings in lobby - Elevator broke - panel in the elevator repaired with duct tape! Breakfast was awful, felt so uncomfortable through out my hole stay , doors on bedroom not secure! Overall experience horrendous! don’t Stay Ere anyone! Read less

This place is absolute garbage, DO NOT STAY HERE! Valet service messed with thing and broke things in our vehicle and hotel room was not what we thought we paid for, ended up with city view instead of ocean and half the thing in our room were broken, staff did not speak English and were very slow, we did not get any room service whatsoever, towels were covered in unknown hair, ac barely worked so I would sweat in my sleep. The homeless outside have it better than a stay at this place. Read less

We all enjoyed family of 5 wife and I kids under 8. Most reviews negative but we've been to alot of places and no this was not the worst. We understand some people have high expectations but all enjoyed. Kids loved the sand and the beach didnt have to walk far at all pool was nice didn't have to wait on chairs. Bottom line impressed based on all the past reviews and yes will return. Oh yeah Olga was Very Kind and helpful. Thank you Read less