Casablanca On The Ocean

I have never in all my life and 10 years working in hospitality have come across a building that every staff member makes you want to slam your head into a wall. EVERYONE is rude. I asked very politely to a housekeeper if I could have a towel from off her cart and she literally told me she doesn't know me and to go away. I asked the front desk person to help me find a cart to carry up all my groceries and they said no. WHO SAYS NO? I asked the valet to hold my car while I go look for a cart to put my shopping bags on as I had a very full trunk and he took my car away and parked it. Then when I complained and asked him to bring my car back he handed me the keys and told me "to go find it" so I made 4 trips back and forth to my car bc there were no carts (there never are) and bc now instead of being able to just run my stuff into the lobby I was carrying my very heavy items from the parking lot. I had to pick up a package and they couldn't find it and blamed it on me trying to pick up my package during checkout times. Mind you, I signed a lease to live here! I'm technically a resident and this is the garbage I've dealt with. The hallways are always dirty and the staff is the WORST. The elevators NEVER work so I constantly wait 10-15 minutes which is hard when you are carrying groceries and don't have a cart to elevate the weight. The wifi is spotty at best. The restaurants are questionable. Don't come here. Ever. Not worth it! I read a review of two girls that stayed here and were robbed and I don't doubt it was the staff for a minute! I'll be out in 3 months as I'm only here for work but this is awful. I'll never step foot back here again! Read less

We stayed in the pent house sweet through Air b&b, but they told us if we posted a review on their site we would basically get in trouble so I’ll just post this on every other site to warn others. My sister and I stayed here in July and our host was awesome! The building is outdated and the elevators do not work. There was sometimes 1 elevator working, but while we were waiting (which seemed like forever) the person who came off the elevator said she was stuck on the elevator for over 10 minutes! We were on the 10th floor, so we used the stairs as much as possible but with luggage and groceries we had to wait 15 minutes to get upstairs so we could use the semi work elevator. The pool is decent, but if you don’t get there early it’s hard to get a seat as people leave towels on chairs while they go to the beach, eat lunch, or go up to their rooms to take naps. We had a nice patio in the top floor but there were multiple cockroaches and the best part, someone broke into our apartment from the roof. We went out to get dinner and came back to footprints and hand prints all over our patio walls and sliding glass door. We called the police and they did a report and watched the video from the hotel and you can clearly see someone go out the doors “that are always locked” and deliberately hide from the cameras like they knew exactly where they were. Weird right? They also came in 15 minutes after we left (remember our elevator wait time stories?) Also weird right? The kicker is when the police asked them who was monitoring the cameras when it happened they had no answer. Basically, you get what you pay for and I would highly suggest going somewhere else unless you want to be cat called by the valet daily, bugs crawling around, and your room broken into by hotel staff. We just hope this review will help some young ladies, like ourselves, not to become victim to a situation like this like we were because we felt unsafe and creeped out the moment we got there, which proved always follow your gut instinct. Please do yourself a favor and go somewhere else. Read less

This place was cheap, and the saying “you get what you pay for” really made sense when staying here. We stayed in townhouse 9, which I don’t know if the hotel actually maintains that room or if it’s the owners responsibility, but it was trashy. It was definitely a Monet; it looked good from afar in the pictures but up close it was a mess. The bathrooms were disgusting, pretty sure mold was in the showers. The walls were half way painted. The curtains didn’t even close all the way, and we were told there were beach towels and beach chairs. We were given camping chairs and little rags. As for the actual hotel, not impressive at all. It took me by surprise when I saw the lobby. It’s not grand at all, didn’t even make sense where to find the desk to check in, and there’s a law office inside? Random. But I ignored it and kept some high hopes for the beach. We went down to it, right through the back pool area and down a short path, which was probably the only redeeming feature of this place. The water was clear and beautiful and no seaweed was on the beach at all. But throughout the next few days it just kept accumulating and no one was picking it up or cleaning it, which was a little irritating. Now I can get over looks and cleanliness, but how the staff treated us was atrocious. The front desk lady was not pleasant at all when we first checked in. Hardly a grin when we were being completely cordial and excited that we were on vacation and staying on the beach. Having a first interaction with a staff member that acted like that left a bad taste in my mouth. You’d think you’d be nice to the people who are paying you to stay in your facility, right? Also, people were out at all hours of the night in the pool the first night we were there. So when we were in it past 11, when it technically was closed, a janitor came and yelled at us to get out. So we listened and were moving to the stairs to get out and she would not stop yelling at us. And finally the valet. It was cool that you didn’t have to park your car and walk and find it and all that. But when we left on Saturday for the airport we walked to the valet at 9:10 and there was ONE guy working. On a SATURDAY morning when most people leave to go home from their vacations. We got our car at 9:50 after multiple other people that were in line after us got there’s. So in conclusion, I’d just avoid this place and use your money on somewhere more sophisticated. Between the cleanliness, looks, and staff, I would literally would never stay here again and never recommend it to anyone. The only good thing was that it was on the beach and had a good view. But you can get that at any other hotel that was near it. Thanks for the stay Casablanca! Never again. Read less

Thankfully we only stayed ere for one night it’s an absolute dump!! Not as pictured, so old staff very unfriendly!!! Dirty through out da whole hotel, no soap or wash in our rooms, so dirty I didn’t even take off my clothes ! Hairs in shower, paint falling off da walls, leaking ceilings in lobby - Elevator broke - panel in the elevator repaired with duct tape! Breakfast was awful, felt so uncomfortable through out my hole stay , doors on bedroom not secure! Overall experience horrendous! don’t Stay Ere anyone! Read less