Barbados, Caribbean
66 rooms and suites in 2 buildings separated by a road. All with air-conditioning, satellite TV, telephone, WiFi access, tea/coffee maker, iPod docking station, safe, hairdryer and iron and board. Some rooms include a microwave and mini-fridge. Standard Pool View Rooms are located on the land side of the hotel, with 1 queen-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.
Breakfast option: Continental breakfast is available at a supplement.
Standard Ocean Side Rooms are located on the sea side of the hotel, looking out across the courtyard with partial ocean views from the patio/balcony, they have 1 king-size bed and sleep maximum 2 adults.
Superior Ocean View Rooms are located on the second floor on the sea side of the hotel with partial ocean views, 1 king-size bed and sleep maximum 2 adults.
One-Bedroom Pool View Suites are located on the land side of the hotel, with separate master en-suite bedroom with 1 king-size bed and sleep maximum 4 adults or 2 adults and 2 children.
One-Bedroom Ocean View Rooms are located on the sea side of the hotel with views across the courtyard out to Dover Beach, with master en-suite bedroom and sleep maximum 4 adults or 2 adults and 2 children.
Rating summary
Birthday staycation
Mar 21, 2021 dabianc Barbados
Amazing Beach Front
Jan 20, 2021 TravelwithJOY12 Brooklyn, New York
Absolutely disgusting. RIP OFF!!! TO AVOID!
Jan 17, 2021 DanSlam Gubbio, Italy
Amazing Food
Jan 10, 2021 807kerwinm
Disappointing.
Jan 7, 2021 Hah5672 New York City, New York
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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
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Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
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Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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